This is 1 star service hotel Check in time is 4 we got in n checked in at 3:30 pm. And promised a room at 4:00. We asked for the room at 4:30 pm they r still checking the minibar n will not accommodate another room. 15 minutes later same thing. I ask for a different room no go. I ask to speak to a manager and no go. Another guest from our group was waiting for 4 hours. A best western would be better. Don’t go here if there’s a big group. They are disorganized. Slow and unaccommodating I cannot recommend this place.
Great experience. Since the very first moment you step into the hotel, you feel welcomed. Staff is great! I chose the executive room with lounge access, it was a great choice. Located in the last floor, executive lounge was great, specially after a Long hauling day I would return and grab some bite and look at the views.
On the first day, when we got to the room, we noticed that they had not changed the toilet trash, so there were still covid tests from previous guests. The reception suggested to change the room but didn’t even apologize like if it was a normal situation for a 5 star hotel. On the second day, housekeeping left a cleaning cloth inside my boyfriend's suitcase and didn’t notice so they left it there with all his clothes which is also another weird thing since after they clean, the housekeeping manager is supposed to check if the room’s ready to occupy. I cannot say that staff was rude but they are not particularly nice, except this young girl from the spa maybe because we were a young couple too, treated us like we couldn't afford to be there? Was super uncomfortable, never felt it before. There was one time I was leaving the room and heard housekeeping manager telling a maid that she had left a door open in of the rooms - they probably didn’t think that I was portuguese but ??? Am I supposed to feel safe?? One of the days I stayed working from the room and they knocked on the door 3x (after the room was cleaned) and I just couldn’t find a reason. The breakfast was good in general but staff wasn’t helpful and some waiters did not speak english. Overall, I would say that this is a very good example of consequences due to poor hospitality salaries and I will never come back or recommend this hotel for anyone coming to Lisbon.…
Well located, with dedicated staff , well maintained rooms and upscale facilities. Definitely worth it . The breakfast is wonderful, diverse and with high quality products. The room had wonderful details
the hotel is in good position to visit Lisbon and very closed to metro and other transport . The breakfast was wonderful . The room very confortable, clean . We arrived at 9 am and the room was ready . The staff is spectacular
Stayed here for 3 days as an extension to my Douro River cruise. Very comfortable hotel. Staff at reception very knowledgeable and helpful. Check-in was preprepared, we were handed an envelop with our keycard. The card is essential to enter the lift as well as the room. The lift will only take you up to the floor for your room, gives a feeling of added security. The room is large, clean and well fitted out. The bed is comfortable to give a good nights rest. The room was equiped with a satellite TV and a room safe. The bathroom was sophisticated and well equiped. Both rooms are very modern and well decorated. There are two restaurants offering a variety of dishes. The buffet breakfast was extensive, with a large choice of dishes both cooked and fresh. The pianist playing at breakfast was an entertaining feature.…
A fabulous 4 nights away. The hotel was approximately 15 minutes from the airport. A twenty minute Metro ride in to the centre of Lisbon. Wonderful hotel and a warm welcome from the staff The hotel is luxurious, bright, clean and comfortable. Rooms were modern and large. Buffet breakfast offered a huge choice with the added delight of the pianist playing, The hotel restaurant was busy and had a great atmosphere. The barman was very knowledgeable and attentive. As for Lisbon what a fantastic place and looking forward to returning.
We stayed here for one night due to a delay in our flight, we arrived at 9.30 Pm and left at 0745 the next, which under different circumstances we would have loved to have stayed longer. The checkin was easy and the staff were so friendly and helpful, the room was very roomy, spacious and comfortably appointed, we especially loved the big bath and the bed was so soft and comfy. We couldn't do the buffet breakfast justice, as we were time restrained, however, the surroundings were salubrious and the variety of choices were impressive, a highlight was having champers on offer. When the chance presents itself we would love to retuen, which is the highest accolade we can give.
We stayed with a group of >100 travelers; check-in was very efficient - we were just handed an envelope with our key cards and our luggage arrived soon after we got to the room. The elevator system is unusual; you have to scan your keycard then select the floor you wish to go to. It only allows you to go to the public floors and the floor on which your room is located. On checkout day, however, the elevator kept coming and going full and we had to rescan our card numerous times until an empty elevator arrived. The room was huge, with 2 sitting areas and a large, well-appointed bathroom. We dined in the lounge a couple of times and service was perfect. And in the bar, the waiter was very helpful in suggesting a wine that we would like. Due to the size of our group, breakfast service was set up in a conference room; some of the items weren't hot enough and others weren't replenished promptly when they ran out. Nevertheless, there was a great variety and everything was tasty. The location is very convenient - just a block away from the train/metro station which also has a grocery store, and a 15-20 minute walk to the main shopping and tourist district.…
This is a 5 star hotel with staff that are top notch. So efficient and just lovely hotel. Beds were so comfy. We had to quarantine at the hotel due to covid, but such a delight as what a wonderful stay. Location is about 8 minutes to city with shuttle service. Absolutely would not want to be in the busy noisy downtown. Location for this property was PERFECT! Close to the metro - just 2 minute walk.