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NEYA Lisboa Hotel

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Traveler (513)
Room & Suite (165)
Dining (63)
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About

#118 of 341 hotels in Lisbon
Location
3.7
Cleanliness
4.5
Service
4.3
Value
4.3
Travelers' Choice
GreenLeaders Platinum level
Welcome to Neya Lisboa Hotel, a physical and mental retreat where every detail was thoroughly considered to provide you with a unique stay in harmony with nature. We are strategically located in the heart of Lisbon, but a good way from urban agitation. You will enjoy a carefully created atmosphere which will provide customers with a deep sense of calm and relaxation.The concept of Sustainability gains a new meaning with us, by implementing in all our activities strong policies of environmental and social responsibility. This combined with high-end gastronomy, personalized services, SPA and a Business Center make Neya Lisboa Hotel a haven for those wishing to have unconcerned tourist experiences or formal business trips.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness / spa locker rooms
Free breakfast
Bicycle rental
Bicycles available
Taxi service
Business Center with Internet Access
Parking garage
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Snack bar
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
On-demand movies
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Modern
Languages Spoken
English, French, Spanish, German and 1 more
4.0
4.0 of 5 bubbles1,822 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
The NEYA Lisboa Hotel garners praise for its contemporary vibe, spacious accommodations, and inviting lounge, with comfortable beds frequently mentioned by guests. Reviewers consistently commend the cleanliness throughout the property. Situated in a convenient location, the hotel offers easy access to Lisbon's central attractions and public transport. While the amenities generally meet guest expectations, a few note minor issues. The hotel's value proposition is celebrated, providing services that outperform its price point. Attentive staff contribute to the positive experience, despite rare service hiccups.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Excellent
Cleanliness
Immaculate
Service
Helpful
Amenities
Satisfactory
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Nicole J wrote a review Mar 2024
7 contributions1 helpful vote
Design before comfort unfortunately. Very little space between the bed and the tv unit, pillows are round, large and hard. The bathroom is very nice but not user friendly. Skip the ''breakfast box'' not worth bringing to the airport. Stale bread sandwich, apple not fresh and apple juice container is 200ml to large for security. I almost forgot, twice we asked the front desk for wakeup call that never came. Would not stay there again. Expensive all considered.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tim W wrote a review Mar 2024
5 contributions
Lovely hotel with excellent service 😊 The staff are very friendly and gave us great advice about the city. They also have bikes that you can use for free, we used them to cycle to a park for breakfast of pastel de nata and coffee. Highly recommend!
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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sonia russell wrote a review Mar 2024
Greater London, United Kingdom15 contributions13 helpful votes
I really hope that this doesn't get taken down cause. I tried with Google and it seems that they only appreciate lies. I'm just gonna tell you how I spent my 8 days. The 3rd March boyfriends birthday ,we ended up with only one set of towels for 1 person to have a shower. We had to order some towels from the reception.and it took nearly a whole hour to bring that up. I have to say I've been here before. Quite some time ago and it was absolutely beautiful. I thought it was brilliant hotel. However, this time was a complete disaster. The beds they need changing. It felt Springs very uncomfortable for me too hard. Everyone is different but from me. I didn't get any good nights sleep at all. My room was so small which wasn't good. Because I could hear everyone outside standing in front of the lifts.. The last time when I came here we had nice and big room which accommodated 2 peoeple and 2 lsrge suitcases. This time around we didn't have the space to open the suitcase on the floor,we had to squeeze or lift the cases, on the bed. I notice they grouped types of people together on the same floor I don't know what that's about, but they know what I'm talking about. People who look like me when literally next door it's as if the group's us together deliberately.as there where not many of us in this hotel. I notice these things when it came to breakfast. I experiencedthis at the Masa wellbeingHotel too.. they do not provide you with an iron so thank . Goodness I bought my little portable one. Unfortunately, the hairdryer was not suitable for my type so I of course i brought my own and when I did use it. It triggered off the alarm. I was harassed to stop drying My hair that was damp and wet and it just was unbearable. I just could not walk around my hair wet and not blow dryed. and because of the hotel system that they have I had to open the window to blow dry my hair which the still insisted to stop because it stopped all the hot water the kitchen electricity as the heat or steam of the dryer set off all alarms and affect ed operations in the whole of the hotel. They did not provide me with a proper hairdryer with a nozzle. And I couldn't use it because it was breaking my hair. There where no sockets i could use in the bathroom even my adapter couldnt be used in the bathroom. That was the most horrible experience I've ever had to experience, No wonder when I came downstairs. I was glared some of the kitchen staffs especially the woman who was so unfriendly. I felt as if I was talked about inside the kitchen not nice place. The kitchen staffs. Not very pleasant, watch Everything that you eat. Watch what you're doing. we didn't feel free in there. Everything that you ate or you went to pick up, they'll be staring at you. There's only one guy that stood out for me. The was a bit shorter that's was so friendly and would say goodmorjing i believe He is Brazilian and speaks great english, he's ever so sweet and very pleasant and very welcoming every morning. Another guy who's quite tall and is also Brazilian He was also quiet helpful and accommodatingand spoke excellent english.as for the woman and another tall guy . They were not approachable, in fact, when we ask him for napkins, he seemed reluctant to come to our help. His face was very stoic, did not understand what that was about. My partner tried to say. Good morning, and got ignored by him as for the woman She looked me up and down, doesn't even say good morning . As for the food, the food is very good, you have a choice of cold meats, cheeses, fruits is and salad pieces like a Cumberland slices and tomato slices . Then, you've got bacon eggs beans. You got choices of lots of bread. You've epven get cakes pieces but unfortunately by 10 o'clock or even before 10. Everything's empty and are NOT REPLACED!!!. I've got a photo at 10 o'clock and breakfast finishes Sunday at 11:30 and 3.5 of the trays WITH different breads are empty. There's no cakes, just 2 smal dry cakes left. People don't always come down early. It's like they're on a Food ration with the food. When we came the first time The dinning area was huge and more delicious options,the staff's was so nice and helpful.myvroom was big and accommodating. Thus time around was a shock for me and has put bus off completely
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Grem wrote a review Feb 2024
5 contributions3 helpful votes
Explored Lisbon with my sister and stayed in Neya Hotel Lisboa. Location of the hotel was so close to the centre of Lisbon - bus stop is directly in front of the hotel which was so convenient. Bolt and Uber was also available and quite cheap so we used these a lot during our trip. Breakfast was good too, kept us going through the day. We had a few problems with our pillows as they were quite hard, kindly asked the housekeeping team to provide us softer pillows and by the time we got back in the hotel room we have 4 extra pillows that are softer. All staff were quite helpful and welcoming. They also had a luggage storage which is useful if you’re flight is later than the check out time. Our bed was always made which was nice to come back too. If I were to come back to Lisbon would definitely stay again in Neya.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Filipa Tavares, Diretor-Geral at NEYA Lisboa Hotel
Responded 4 weeks ago
Dear Gremzteerr, Thank you for your review. We're very happy that you had a pleasant stay. We hope to welcome you back to NEYA Hotels. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Virginia G wrote a review Feb 2024
4 contributions2 helpful votes
Great location, close to centre and all the sights. Rooms are clean and spacious. The staff are friendly and helpful. Strong on sustainability and you can see and feel this throughout the hotel. Fantastic breakfast, lots to choose from to suit all palates. Would thoroughly recommend
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Date of stay: February 2024Trip type: Traveled with friends
Room Tip: Wear sensible shoes, with good grip, pavements are slippery and uneven in Lisbon
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Filipa Tavares, Diretor-Geral at NEYA Lisboa Hotel
Responded 4 weeks ago
Dear Virginia G, Thank you for your review We're very happy that you had a pleasant stay. We hope to welcome you back to NEYA Hotels. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maureen A wrote a review Nov 2023
Glasgow, United Kingdom2 contributions
This was an excellent hotel in every way!The room and bathroom were very comfortable, the breakfasts were amazing with particularly nice freshly squeezed orange juice and excellent coffee. The staff were very helpful and the hotel had a robust eco policy which I hadn’t seen before. It was also centrally located, so all in all I have no hesitation in recommending this hotel.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: It was very easy to get taxis which the staff ordered for us. They were very reasonable.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Filipa Tavares, Diretor-Geral at NEYA Lisboa Hotel
Responded Dec 8, 2023
Dear Guest, Thank you for your review We are very happy that you had a pleasant stay We hope to welcome you back to NEYA Hotels Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jim C wrote a review Nov 2023
Scranton, Pennsylvania2 contributions
Ricardo at the front desk was fantastic went out of his way to accommodate our party,the hotel is convenient for getting around good food service, excellent value in my opinion would definitely book again
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Filipa Tavares, Diretor-Geral at NEYA Lisboa Hotel
Responded Dec 8, 2023
Dear Guest, Thank you for your review We are very happy that you had a pleasant stay We hope to welcome you back to the NEYA Hotels group. Best Regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maria M wrote a review Oct 2023
Bad Nauheim, Germany1 contribution
Everything was perfect. The room, the hotel, the service. The hotel is on the middle of Lisbon, like literally in the middle. Easy to approach Metros like Saldanha. But if the walking is your passion, you can walk to the city center it’s like 30 min away. Thank you Neya Hotel. We loved it.
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Filipa Tavares, Diretor-Geral at NEYA Lisboa Hotel
Responded Dec 8, 2023
Dear Maria M, Thank you for your review We are very happy that you had a pleasant stay We hope to welcome you back to the NEYA Hotels group. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Debbie D wrote a review Oct 2023
4 contributions1 helpful vote
Fantastic customer service, large room, great water pressure was a plus. Unfortunately had some ugly stains on sheets. Not sure why housekeeping didn't see this since it was VERY visible when we pulled blanket down. I didn't contact desk since it was late and we were leaving in a.m. Don't be like me, especially after paying over $150...contact front reception.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Filipa Tavares, Diretor-Geral at NEYA Lisboa Hotel
Responded Dec 8, 2023
Dear Debbie, Thank you for your review. Your opinion is very important to us and helps us to improve our services, we will check what happened with the cleanliness of your room. We hope to welcome you back to the NEYA Hotels group. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AlCohall wrote a review Oct 2023
Dundee, United Kingdom19 contributions7 helpful votes
I had a very pleasant stay for 4 nights at the NEYA hotel. Everyone was friendly and helpful, especially Francisco who went the extra mile to give me all the information I needed. All the staff there were terrific. The location was within a 10 minute walk to the nearest Metro station and tour pick up points.
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Date of stay: October 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Filipa Tavares, Diretor-Geral at NEYA Lisboa Hotel
Responded Oct 15, 2023
Dear Alan, Thank you for your review We're very happy that you had a pleasant stay and enjoyed our team We hope to welcome you again at NEYA Hotels Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$111 - $174 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
76
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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NEYA LISBOA HOTEL $145 ($̶1̶9̶6̶) - Updated 2024 Prices & Reviews - Lisbon, Portugal

Frequently Asked Questions about NEYA Lisboa Hotel
Which popular attractions are close to NEYA Lisboa Hotel?
Nearby attractions include Mission to Escape Lisbon (0.2 miles), Sala de Star (0.2 miles), and Mercado 31 de Janeiro (0.2 miles).
What are some of the property amenities at NEYA Lisboa Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at NEYA Lisboa Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NEYA Lisboa Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at NEYA Lisboa Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to NEYA Lisboa Hotel?
Conveniently located restaurants include Delicia de arroios, IL Giardinetto Ristorante Pizzeria, and Restaurante A Floresta da Estefânia.
Are there opportunities to exercise at NEYA Lisboa Hotel?
Yes, guests have access to locker rooms available in the fitness center during their stay.
Are any cleaning services offered at NEYA Lisboa Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does NEYA Lisboa Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NEYA Lisboa Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.
Are there any historical sites close to NEYA Lisboa Hotel?
Many travelers enjoy visiting Castelo de S. Jorge (1.2 miles), Mosteiro dos Jeronimos (4.2 miles), and Mosteiro de São Vicente de Fora (1.2 miles).