NEYA Lisboa Hotel
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Rua de Dona Estefania 71-77, Lisbon 1150-132 Portugal
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$138
$227
Free cancellation until 06/04/22
$227
$99
Hotels.com$227
Travelocity$227
Priceline$115
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Room & Suite (164)
Dining (63)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 10/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NEYA Lisboa Hotel
Updated 10/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#126 of 324 in Lisbon
Location
3.7
Cleanliness
4.5
Service
4.3
Value
4.3
Travelers' Choice
GreenLeaders Platinum level
Welcome to Neya Lisboa Hotel, a physical and mental retreat where every detail was thoroughly considered to provide you with a unique stay in harmony with nature. We are strategically located in the heart of Lisbon, but a good way from urban agitation. You will enjoy a carefully created atmosphere which will provide customers with a deep sense of calm and relaxation.The concept of Sustainability gains a new meaning with us, by implementing in all our activities strong policies of environmental and social responsibility. This combined with high-end gastronomy, personalized services, SPA and a Business Center make Neya Lisboa Hotel a haven for those wishing to have unconcerned tourist experiences or formal business trips.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness / spa locker rooms
Free breakfast
Bicycle rental
Bicycles available
Taxi service
Business Center with Internet Access
Parking garage
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
On-demand movies
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, French, Russian, Spanish and 2 more
Location
Full view
96Great for walkers
Grade: 96 out of 100
121Restaurantswithin 0.3 miles
13Attractionswithin 0.3 miles
Contact
Rua de Dona Estefânia 71-77, Lisbon 1150-132 Portugal
Name/address in local language
Getting there
PicoasLisbon Metro7 min
AnjosLisbon Metro8 min
Rental CarsSee rental cars from $13/day
1711Reviews24Q+A100Room tips
Reviews
Traveler rating
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- 787
- 223
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- 26
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Popular mentions
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Most Recent
stayed here for 6 nights in 2 different rooms. Single rooms all ending in 1 are not massive, have no fridge and face the back of the hotel. First room i had , tv wouldn't work so got moved. The double rooms are bigger try to get rooms ending 02-07 get a better view. brerakfast starts at 7.30am and is the same everyday. This hotel as deal with a german holiday firm so restaraunt in the evening is taken over by them. don't eat here as food is not good , find some where else.
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Date of stay: April 2022
Rooms
Cleanliness
Service
Helpful
Response from Rui Viegas, Diretor-Geral at NEYA Lisboa Hotel
Responded 2 weeks ago
Dear Guest Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room and bar service didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon. Best regards, Rui Viegas
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mslancashire503927 wrote a review Apr 2022
Burnley, United Kingdom2923 contributions266 helpful votes
+1
Spent 2 nights here. Lovely reception from the lady who kindly planned our short stay for us. This saved us precious time and we're throughly grateful. Lovely spacious room and buffet breakfast was very good. Lovely homemade breads and muffins, fresh fruit salad, bacon, scrambled and boiled eggs. Fridge in bedroom and safety deposit box and massage pillow. Waitresses, waiter very pleasant, smart and professional. We enjoyed our short break here
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Rui Viegas, Diretor-Geral at NEYA Lisboa Hotel
Responded 3 weeks ago
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and all our services We hope to see you again very soon. Sincerely, Rui Viegas
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4nights stayed early in March. Superior room very spacious with great views. A very clean hotel. Breakfast typically continental and the same each day. Location is in a quiet area, 30/40 min walk (very hilly) to Lisbon Centre, or a 15 min walk to Anjou Metro station which takes you directly to the centre. Staff friendly, but the language barrier causes difficulties. We asked that a mattress topper and extra duvet provided as the mattress was extremely firm, causing joint pain and two sleepless nights , continuously told will sort it tomorrow , this problem was not sorted out; ended up taking the double size memory foam mattress off the sofa bed and putting it in on the kingsize bed, not once did a member of staff chase this issue, or apologise after I gave up asking for help. Enjoyed visiting Cascais by train, lovely fishing village, lunch at Cantina Clandestine awesome. Tram 28 thoroughly enjoyable, worth buying a ticket from the metro to cover metro/bus/tram/and train for €12 per day to use as many times in one day. Timeout is great for food and drink, lots of choice, mix of locals and tourists eating together under one roof. Ate in various places, food always good. Pastel de nata delicious, available everywhere with prices ranging from €0.35 to €1.50 each, beware as they all taste the same. Local Port drink delicious; as is Portuguese Red Wine.…
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Date of stay: March 2022
Rooms
Cleanliness
Service
Room Tip: €15 to upgrade per night on arrival, superior room worth it.
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Helpful
Response from Rui Viegas, Diretor-Geral at NEYA Lisboa Hotel
Responded Mar 9, 2022
DearGuest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Rui Viegas
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I had a wonderful stay at Neya. Staff was lovely and room was quiet and comfortable. I especially appreciated that they have rubbish sorting in the hotel room—I have always wanted that! Sustainable businesses deserve our patronage. Highly recommended!
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Date of stay: February 2022Trip type: Traveled
Cleanliness
Service
Sleep Quality
Helpful
Response from Rui Viegas, Diretor-Geral at NEYA Lisboa Hotel
Responded Mar 9, 2022
DearGuest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Rui Viegas
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Stayed for 3 nights early March. Hotel was as expected, staff helpful. Breakfast was good, and they had a small info board regarding best times to get. Only issue we had was the mattress was extremely firm, with very little give.
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Rui Viegas, Diretor-Geral at NEYA Lisboa Hotel
Responded Mar 9, 2022
DearGuest. Thank you for your positive feedback. I'm very happy to hear that you enjoyed your stay with us! I took note of your comments and passed the information to the team. I hope your next stay is right there at the door. Best regards, Rui Viegas
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staff doesn't speak proper english, is arrogant, and unhelpful. we asked for airport transfer and spa services. each time the service was provided with 50 minutes. no information was given, no excuses were offered, we had to fight for a minimum compensation.
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Date of stay: February 2022
Rooms
Location
Service
Room Tip: choose another hoel
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1 Helpful vote
Helpful
Response from Rui Viegas, Diretor-Geral at NEYA Lisboa Hotel
Responded Mar 25, 2022
Dear Mr. Kevin, We appreciate your feedback. We are sorry that the service was not satisfactory. I would just like to inform you that the team at Neya Lisboa does everything for our customers to have a pleasant experience during their stay. Sometimes limitations may occur in subcontracted services, so when these occur, the training and information that our employees have is to minimize the impact of these situations, trying to help as much as possible. So we cannot feel portrayed in your observations regarding the behavior of our colleagues. Compliments Rui Viegas
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We stayed at Neya Lisbon for 3 nights & it was a perfect location and fantastic staff- Raquel from reception spoke amazing English, so helpful and friendly. Jao always looked after us with lovely drinks and service with a smile! Both absolutely fantastic and made our trip to Lisbon! By far the best staff members at any hotel I have ever been 2 so thank you!! Nothing was ever 2 much for them! Recommend this hotel highly.
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Date of stay: January 2022Trip type: Traveled
Helpful
Response from Rui Viegas, Diretor-Geral at NEYA Lisboa Hotel
Responded Feb 4, 2022
Dear Guesto, Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Rui Viegas
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We visited lisbon 4 days. Very friendly staff ! They inform us and help us when needed. The hotel is well located, pleasant and clean. I recommend this hotel. (the room fragrance smells particularly good)
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Date of stay: December 2021Trip type: Traveled
Helpful
Response from Rui Viegas, Diretor-Geral at NEYA Lisboa Hotel
Responded Dec 26, 2021
Dear Guest. Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property right in the middle of Lisbon it´s a very strategic location that brings our guest just a few steps away from the center of Lisbon Best Regards, Rui Viegas
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Stayed at Neya 2 nights for work while in Lisbon. I did not experienced the breakfast or the spa so i can not comment. The room was small but very clean, confortable bed, quality linen. The services at the reception excellent: they supported with an early check in, they adjusted the invoice, they speak a good English and they find solutions to the issues. Recommended hotel
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Date of stay: November 2021Trip type: Traveled
Helpful
Response from Rui Viegas, Diretor-Geral at NEYA Lisboa Hotel
Responded Nov 30, 2021
Dear Guest Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Regards Rui Viegas
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We stayed there earlier this week - 2 couples for 3 days. This hotel is a gem - compact elegantly furnished comfortable rooms and luxury bathrooms. Great breakfast etc. The friendly welcome on arrival continued throughout our stay, regardless of who was on duty at the front desk.
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Date of stay: November 2021Trip type: Traveled
Room Tip: Great walking neighbourhood
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Helpful
Response from Rui Viegas, Diretor-Geral at NEYA Lisboa Hotel
Responded Nov 20, 2021
Dear Guest Thank you for making our hotel your second home when you're in Lisbon Your continued patronage of our hotel is sincerely appreciated and we hope to be part of your future trips. Best Regards, Rui Viegas
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PRICE RANGE
$98 - $188 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
76
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Claim Your Listing Frequently Asked Questions about NEYA Lisboa Hotel
Which popular attractions are close to NEYA Lisboa Hotel?
Nearby attractions include Mission to Escape Lisbon (0.2 miles), The LX Love Cage (0.2 miles), and Mercado 31 de Janeiro (0.2 miles).
What are some of the property amenities at NEYA Lisboa Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at NEYA Lisboa Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NEYA Lisboa Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at NEYA Lisboa Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to NEYA Lisboa Hotel?
Conveniently located restaurants include Delicia de arroios, Aromas e Temperos, and IL Giardinetto Ristorante Pizzeria.
Are there opportunities to exercise at NEYA Lisboa Hotel?
Yes, guests have access to locker rooms available in the fitness center during their stay.
Are any cleaning services offered at NEYA Lisboa Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does NEYA Lisboa Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NEYA Lisboa Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, and Portuguese.
Are there any historical sites close to NEYA Lisboa Hotel?
Many travelers enjoy visiting Mosteiro dos Jeronimos (4.2 miles), Castelo de S. Jorge (1.2 miles), and Panteao Nacional (1.3 miles).