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Pestana Palace Lisboa Hotel & National Monument

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Pestana Palace Lisboa Hotel & National Monument
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1,476 Reviews from our TripAdvisor Community

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There are newer reviews for Pestana Palace Lisboa Hotel & National Monument
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Showing 736: English reviews
Berlin, Germany
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed March 31, 2012

This hotel is an oasis and a botanic paradise in Lisbon. The service is excellent, the park and the pool are fantastic. Of course the hotel and the "new" built wings with most of the rooms may have suffered some minor damages here and there during the years, but, hey, we are in Portugal and not in London or Zurich.... More 

Helpful?
1 Thank Berlin2012
Martins J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear "Berlin2012", Thank you for visiting the Pestana Palace Hotel. Your participation has been extremely important and gratifying to us. Best regards, João Martins Unit Manager More 

Kiev, Ukraine
Level Contributor
86 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 stars Reviewed March 30, 2012

Hotel was visited by my parents at the beginning of Mar 2012 for 3 nights. The trip was dedicated to their Wedding Anniversary and in addition to the International Women’s Day and was my father’s present to my mum, thus we’ve been searching a lot in order to choose appropriate accommodation. Being frequent travelers my parents use to the high... More 

Helpful?
3 Thank VitaliyS
Martins J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear "VitaliyS", We were happy and encourage with your comments about our services, facilities and staff, specially your description about our Palace. Your kind comments were shared with all the staff members, who were happy to know of your satisfaction. I hope to welcome you soon in Lisbon in case you need any support please let me know. At your... More 

London
Level Contributor
89 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed March 29, 2012

The public areas of this beautiful Palace are gloriously opulent, The staff are without exception delightful: welcoming, helpful and friendly. But the rooms are a big disappointment, cramped and uncomfortable. Unless you are in one of the Suites, and then things become comfortable. Otherwise you are acutely aware that you are a second class guest. After the plush, ornate reception... More 

Helpful?
3 Thank Jojojoy
Martins J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear "Jojojoy", At Pestana Palace we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. About our standard rooms in fact we have some pictures of them on our web site and the area is 25m². Please rest assured that we are taking the appropriate measures to address the problems you mention and... More 

London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 13, 2012

Just back from our second visit to the Pestana Palace, well worth returning. Lovely room, great breakfast, and outstanding staff who could not be more helpful. The weather over the weekend was so good that we did less sight-seeing than we planned, to have the joy of relaxing by the pool and getting some well earned rest. One (minor) quibble... More 

Helpful?
1 Thank AuNaturally
Martins J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear "AuNaturally", We appreciate your comments regarding your stay at Pestana Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thanks for your feedback regarding the shuttle bus time. Thank you again for sharing your experience, and we look forward to... More 

London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 12, 2012

The Pestana Palace is a very special place, but don't think you're checking into a proper, Buck House style gaff. It's more like a substantial villa built by a prosperous merchant in the late nineteenth century than a fairy-tale princess type palace. Having said that, it's pretty nice! The main hotel is in the 'palace' with some lovely, if a... More 

Helpful?
1 Thank georgefoody
Martins J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear "georgefoody", Thank you very much for your comments regarding your stay at Pestana Palace. It is a pleasure to receive positive feedback and to have feedback about the nearby facilities to the future guests. Thank you again for sharing your experience, and we look forward to serving you in a near future and/or in another Pestana property. Best regards,... More 

Tunes, Faro, Portugal
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 2, 2012

Having just spend my second stay at this hotel I just wanted to say how amazing the palace is and a big part of this goes to the friendly and helpful staff. See you next year.

Helpful?
1 Thank Gary B
Martins J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear Mr. "Gary B", Thank you for taking the time to give your feedback at Tripadvisor which was highly appreciated. We feel happy to learn that the hotel services and facilities, and specially our staff met your expectations once again. We hope to welcome you soon. In case you need support to organise your next booking i will be at... More 

Dublin, Ireland
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed March 2, 2012

Peaceful suburban location but only 10/15 minutes from the city centre. Fantastic staff, very helpful. Dining room worth a Michelin star or more. Bedroom small but very comfortable. We would definitely stay again. Lisbon is a great short stay destination too.

Helpful?
1 Thank Gilmartinsonthemove
Martins J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear "Gilmartinsonthe move", Thank you for visiting the Pestana Palace Hotel. I took note of your feedback about the distance from city center, yes it takes 10/15 minutes by taxi because of that we have a complimentary shuttle bus from the Hotel to the most important points of the city. I also would like to leave a note that we... More 

Rio de Janeiro
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 1, 2012

It was amazed to find such an affordable and refined since of luxury in Lisbon as I had understood that the luxury hotels in southern Europe can be a little disappointing Due to the hotel’s category, it have a classical frontage, but once inside, all the facilities are modern and comfortable. Location - The hotel is located in an old... More 

Helpful?
1 Thank Amashir
Martins J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear "Amashir", We were happy and encourage with your comments about our services, facilities and staff. Your kind comments were shared with all the staff members, who were happy to know of your satisfaction. I hope to welcome you soon in Lisbon in case you need any support please let me know. At your disposal, João Martins Unit Manager More 

Adelaide, Australia
Level Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed February 27, 2012

The room is a good size, well appointed, nice outlook to garden or surrounding suburbs (not rated as a view though). The room temperature was comfortable, the room generally quiet. The only problem was the plastic shower screen did not keep the water off the rest of the bathroom and tended to stick to you. The intranet was unreliable and... More 

Helpful?
1 Thank BarneyO
Martins J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear "BarneyO", Thank you for visiting the Pestana Palace Hotel and for taking the time to leave your feedback in Tripadvisor. My apologise about the shower screen we are going to find a solution to avoid problems to next guests. In terms of our location in case you guests are looking for a Hotel near the Lisbon Conference Center we... More 

Rio de Janeiro
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 27, 2012

It was amazed to find such an affordable and refined since of luxury in Lisbon as I had understood that the luxury hotels in southern Europe can be a little disappointing Due to the hotel’s category, it have a classical frontage, but once inside, all the facilities are modern and comfortable. Location - The hotel is located in an old... More 

Helpful?
1 Thank Sablatzky A
Martins J, Manager at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear "Sablatzky A", We appreciate your comments regarding your stay at Pestana Palace. It is always a pleasure to receive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future. Best regards, João Martins... More 

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Amenities (224)
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D. Amélia Royal Suite (43)
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D. Carlos Royal Suite (73)
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Junior Suite (46)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 

Additional Information about Pestana Palace Lisboa Hotel & National Monument

Address: Rua Jau 54, Lisbon 1300-314, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: $201 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Palace Lisboa Hotel & National Monument 5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace
Hotel Style:
#3 Business Hotel in Lisbon
#9 Spa Hotel in Lisbon
#16 Romantic Hotel in Lisbon
#19 Family Hotel in Lisbon
#27 Luxury Hotel in Lisbon
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