We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

Pestana Palace Lisboa Hotel & National Monument

Rua Jau, 54, Lisbon 1300-314, Portugal
Hotel amenities
Book on TripAdvisor
in partnership with
Trusted partner. We work with Agoda to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Pestana Palace Lisboa Hotel & National Monument
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

1,400 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 706: English reviews
Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

I travelled a lot and I would not recommend this hotel at all. You are in a historical monument, garden is charming but the staff is not helpful, food is less than average and this is not what you expect from this category of hotel.

Review collected in partnership with this hotel

Helpful?
1 Thank Priscilla G
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear Priscilla G, thank you again for sharing your experience. The hotel team continuously strives to meet your needs and expectations. Sincerely, More 

Sebastian, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

Beautiful , historic hotel, with a most pleasing environment , most helpful and gracious staff. Nothing short of a memorable experience that we would repeat often at this property. The accommodation was excellent with a balcony overlooking a verdant garden. Proximity of the hotel to the city center Bairo Alto made it easy to explore and enjoy the flavor of... More 

Review collected in partnership with this hotel

Helpful?
Thank amirshadab
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear amirshadab, thank you so much for sharing your experience. It's a pleasure to know that our service provided you a memorable experience. We look forward to receive you again, Sincerely, More 

London, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

How very disappointing. This hotel has slightly inflated views about itself. It claims to be 5 star - it's a 3 star at best. Service is painfully slow. The pool area can become extremely busy, especially at weekends. Sun loungers are as rare as hens teeth. We had one of our beds, complete with belongings, blatantly moved and taken over... More 

Helpful?
4 Thank BPBMM
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear BPBMM, Thank you for taking the time to tell us about your stay at Pestana Palace Lisboa I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pestana Palace Lisboa we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Hotel sits on a well preserved palace but has great and helpful service with good food. Nice rooms at reasonable prices considering the place. It's almost like living in a palace for a couple of days... The concierge offered great advice on outside restaurants, directing us to a nice JAPANESE place, while providing transportation for 8 of us! Altogether good... More 

Helpful?
Thank robyg1
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear robyg1, thank you for sharing your experience at Pestana Palace Lisboa. It is always a pleasure to know that our service provide a wonderful experience to our guests. We look forward to receive you again, Best regards, More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 1 week ago

Beautiful building and grounds. The public rooms are magnificent and having dessert there after dinner in the restaurant was a treat. The indoor and outdoor pools and the gardens made me consider staying another day!

Review collected in partnership with this hotel

Helpful?
Thank patricialH1994PI
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear patricialH1994PI, Thank you for your kind review of the Pestana Palace Lisboa. I will share your feedback with the Hotel Team. We do hope to welcome you again in the near future. Sincerely, More 

Greater London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

The staff were very friendly and couldn;t do enough to make my stay more pleasureable. The poolside area was lovely, however it became very busy at times and it was difficult to get a sunbed or towel.

Review collected in partnership with this hotel

Helpful?
Thank nathangO5936QO
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear nathangO5936QO, thank you for sharing your experience at Pestana Palace Lisboa. I will share your feedback with the team. We look forward to receive you again, Sincerely, More 

Tel Aviv, Israel
1 review
5 of 5 stars Reviewed 1 week ago

amazing service and most friendly staff , luxurious facilities, excellent breakfast (only lack of vegetables). the outdoor pool is lovely and there is also an indoor one. really enjoyed the stay. mostly recommended!!

Review collected in partnership with this hotel

Helpful?
Thank orlyzemerl
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear orlyzemerl, Thank you for your review. It gives me a great pleasure to read that our service and luxury setting provided a wonderful experience during your visit to Lisbon. I will share your feedback with the Hotel Team. Sincerely, More 

Perth, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place was absolutely stunning! Aside from the amazing classic palace appearance, the grounds are spacious and lush, and the pool area is idyllic (although the outdoor pool is pretty cold!). Our room was classically appointed and clean - you really feel like you're the guest of a royal family. Beautiful breakfast room, or you can sit outside while you... More 

Helpful?
Thank 007DB1
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear 007DB1, thank you for sharing your experience, your feedback is very important for us. we are happy to know that our service and our facilities provided you a wonderful experience at Pestana Palace Lisboa. We look forward to welcome you again. Best regards, More 

Madrid, Spain
1 review
5 of 5 stars Reviewed 2 weeks ago

friendly stay in a luxrious enviroment with above average quality in bedrooms, breakfast, people and the rest of the services. absolutely recommended to enjoy Lisbon in a family trip or business trip Spend time in the breakfast near the garden and you will be transported to another relaxing and beautiful era

Review collected in partnership with this hotel

Helpful?
Thank joseluisa941
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear joseluisa941, thank you so much for sharing with us your experience at Pestana Palace Lisboa. It is a pleasure receive positive feedback from our guests. We look forward to welcome you again in the future. Sincerely, More 

NYC
Level Contributor
149 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Beautiful property in a garden on the outskirts of the city but accessible to everything. The main building is a real palace with wonderful stained glass windows, ornately painted walls and ceilings. The rooms in the new additions are large and modern-- my junior suite had a separate sitting room with closets in the entrance foyer and an excellent bathroom... More 

Helpful?
Thank 55Mako75
Ferreira T, * at Pestana Palace Lisboa Hotel & National Monument, responded to this review

Dear 55Mako75, Thank you for your kind review of the Pestana Palace Lisboa. It's always a pleasure to know that our service and facilities provided you a excellent experience with us. I will share your feedback with the Hotel Team. We look forward to welcome you again in the near future. Yours faithfully, More 

Questions? Get answers from hotel staff and past guests. Ask a question

1,802 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (1057)
Viewed
Family/Play Areas (8)
Viewed
Hotel & Grounds (358)
Viewed
Room/Suite (142)
Viewed
Dining (95)
Viewed
Pool/Beach Area (57)
Viewed
Bathroom (30)
Viewed
View from Room (43)
Viewed
Business Center/Function Rooms (9)
Viewed
3:52
Videos (1)
Viewed
Other (314)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (656)
Viewed
Amenities (224)
Viewed
D. Amélia Royal Suite (43)
Viewed
D. Carlos Royal Suite (73)
Viewed
D. Manuel Royal Suite (47)
Viewed
Junior Suite (46)
Viewed
Pool (11)
Viewed
Dining (80)
Viewed
Standard Room with City View (29)
Viewed
Standard Room with Garden View (26)
Viewed
The Hotel (77)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (89)
Viewed
Hotel & Grounds (26)
Viewed
Room/Suite (43)
Viewed
Dining (7)
Viewed
View from Room (5)
Viewed
Other (8)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Lisbon hotels
Olissippo Lapa Palace
#2 of 239 in Lisbon
5.0 of 5 stars 830 reviews
Baixa, Rossio & Restauradores
Pousada de Lisboa
Pousada de Lisboa
#21 of 239 in Lisbon
4.5 of 5 stars 275 reviews
Porto Bay Liberdade
#19 of 239 in Lisbon
4.5 of 5 stars 507 reviews
Show Prices
Show Prices
Show Prices
EPIC SANA Lisboa Hotel
#15 of 239 in Lisbon
4.5 of 5 stars 1,436 reviews
Myriad by SANA Hotels
#5 of 239 in Lisbon
5.0 of 5 stars 663 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument". ... more   less 

Additional Information about Pestana Palace Lisboa Hotel & National Monument

Address: Rua Jau, 54, Lisbon 1300-314, Portugal
Location: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: $196 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Palace Lisboa Hotel & National Monument 5*
Number of rooms: 194
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hotwire, TripOnline SA, Agoda, HotelTravel.com, Priceline, Odigeo and Travelocity so you can book your Pestana Palace Lisboa Hotel & National Monument reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pestana Palace Lisbon
Hotel Pestana Palace
Hotel Style:
#3 Business Hotel in Lisbon
#8 Spa Hotel in Lisbon
#16 Romantic Hotel in Lisbon
#19 Family Hotel in Lisbon
#23 Luxury Hotel in Lisbon
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay