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Pestana Palace Lisboa

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Rua Jau 54, Lisbon 1300-314 Portugal
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Traveler (1824)
Room & Suite (528)
Dining (240)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#54 of 306 hotels in Lisbon
Location
Cleanliness
Service
Value
Travelers' Choice
Located in a restored 19th century palace, the Pestana Palace Lisboa is one of The Leading Hotels of the World, which are recognized for their extraordinary service. This 5-star hotel in Lisbon is close to the city's main monuments, such as the Tower of Belém, the Belém Cultural Centre, the Jerónimos Monastery, the MAAT –Museum of Art, Architecture and Technology and the Lisbon Convention Centre. With two swimming pools (indoor and outdoor), a spa and lush gardens complete with plants designated as "National Monuments", this is the perfect hotel for your stay.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Babysitting
Airport transportation
Business Center with Internet Access
Wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Head massage
Massage
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Telephone
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Residential Neighborhood
Languages Spoken
English, French, Spanish, German and 1 more

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
33Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
2647Reviews42Q+A100Room tips
Traveler rating
  • 1,880
  • 503
  • 160
  • 67
  • 37
Time of year
Traveler type
Language
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Popular mentions
travelfeast2015 wrote a review May 2021
Paris, France217 contributions62 helpful votes
+1
What can I say... from the initial reservation call I was impressed with the personal service of this hotel. I did stay in another of their glorious properties in Porto before. But the one in Lisbon is now the only place for me to stay. I could spend much time speaking of its beauty, but the people who work there makes your stay very memorable, Andre at the entrance, Carolina, Fabio and others at the front desk go above and beyond to be helpful. Teresa who is an ambassador to the hotel is absolutely charming and knowledgeable about this amazing place. She was kind enough to show us some of the incredible suites. No wonder many dignitaries and celebrities stays there. There are two pools and the outside one is nestled is the most magnificent garden. There is a spa which I never had time to go, it will next time. My room was incredibly spacious, I had everything I needed it. Breakfast is very plentiful and organized keeping up with our new norm. The staff at the restaurant are equally caring and cheerful, you can tell they love being in this beautiful place as well. The area is not so close to all the restaurants and cultural locations, however most of everything I did was ten minutes by cab. Can’t wait to return to the magnificent Pestana Palace.
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Date of stay: May 2021Trip type: Traveled solo
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Response from Teresa Silveira, Guest Services / Front Office at Pestana Palace Lisboa
Responded 3 weeks ago
Dear Mrs. "travelfeast2015", Thank you for your feedback on your stay at Pestana Palace Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest and being able to creat wonderful memories. We would like to thank you for staying at Pestana Palace Lisboa, and we look forward to welcoming you again soon. Best regards, Joana Soeiro General Manager Pestana Palace Lisboa
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Swiss Hermes wrote a review May 2021
Basel, Switzerland9 contributions4 helpful votes
A wonderful hideaway in Lisbon, a little outside of downtown but in a quiet area, within walking distance of the famous Belem tower and monastery. The lush gardens and pool are above what anyone could expect in a city hotel. Breakfast, restaurant and bar in the historic palace are a unique experience.
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Date of stay: May 2021
Location
Cleanliness
Service
Room Tip: Rooms on ground floor and first floor are more sdpacious than those on the top floor
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Response from Teresa Silveira, Guest Services / Front Office at Pestana Palace Lisboa
Responded 3 weeks ago
Dear Mr. Amietl, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Palace Lisboa. Kind regards, Joana Soeiro General Manager Pestana Palace Lisboa
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David F wrote a review May 2021
London, United Kingdom4 contributions3 helpful votes
Outstanding hotel ! A beautifully restored and maintained Palace with 21st Century facilities. Extremely friendly staff,delicious food and drink. The gardens and pool are superb and the spa offers a wide range of treatments. Comfortable and quiet rooms with linen changed daily. Highly recommended.
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Date of stay: May 2021Trip type: Traveled as a couple
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Response from Teresa Silveira, Guest Services / Front Office at Pestana Palace Lisboa
Responded May 9, 2021
Dear Mr. Z9014SSdavidf, Thank you for your feedback on your stay at Pestana Palace Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Palace Lisboa, and we look forward to welcoming you again soon. Best regards, Joana Soeiro General Manager Pestana Palace Lisboa
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Simon F wrote a review May 2021
Portugal1 contribution
Entire staff were excellent particularly reception and Ricardo would recommend the hotel to anyone. Suite was very comfortable and fully equipped, considering it was first time after covid restrictions lifted everyone was fully on the ball, only slight comment would be a couple of times longer time to bring to room than expected, but when they arrived excellent food and staff full of smiles
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Date of stay: May 2021Trip type: Traveled as a couple
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Response from Teresa Silveira, Guest Services / Front Office at Pestana Palace Lisboa
Responded May 5, 2021
Dear Mr. "simonfS6666ES", Thank you for your feedback on your stay at Pestana Palace Lisboa. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Palace Lisboa, and we look forward to welcoming you again soon. Best regards, Joana Soeiro General Manager Pestana Palace Lisboa
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prguru2015 wrote a review Jan 2021
Salford, United Kingdom588 contributions211 helpful votes
The palace is absolutely lovely as are the gardens and I am sure should you have the funds to stay in one of the suites within the palace it woud be an amazing experience howeverwe found this hotel very disappointing. We stayed
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Date of stay: December 2020
2 Helpful votes
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Response from Teresa Silveira, Guest Services / Front Office at Pestana Palace Lisboa
Responded Jan 7, 2021
Dear Guest " prguru2015", We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests. We thank you for your stay, and we look forward to welcoming you again soon at Pestana Palace Lisboa. Kind regards, Joana Soeiro General Manager Pestana Palace Lisboa
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PRICE RANGE
$225 - $427 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana palace lisbon, hotel pestana palace
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
194
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Frequently Asked Questions about Pestana Palace Lisboa
Which popular attractions are close to Pestana Palace Lisboa?
Nearby attractions include Capela de Santo Amaro (0.3 miles) and Wineclick (0.1 miles).
What are some of the property amenities at Pestana Palace Lisboa?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Pestana Palace Lisboa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Palace Lisboa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pestana Palace Lisboa?
Yes, parking is available to guests.
What are some restaurants close to Pestana Palace Lisboa?
Conveniently located restaurants include Valle Flor, Sabor a Nos, and Hungry Eye Resturent Bar & Cafe.
Are there opportunities to exercise at Pestana Palace Lisboa?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Pestana Palace Lisboa have an airport shuttle?
Yes, Pestana Palace Lisboa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pestana Palace Lisboa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pestana Palace Lisboa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Palace Lisboa?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.