Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Located on Lisbon's main commercial and financial artery where the cream of the city's shops intersect with iconic cultural spaces within Lisbon's picturesque historic quarter. The hotel consists of contemporary design apartments which blend a sophisticated urban atmosphere with the creature comforts of a custom tailored service. Go and lounge on our top floor sundeck, where you can relax and enjoy the breathtaking views of the city below.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighborhood
Modern
Languages Spoken
English, French, Spanish, German and 2 more
Location
Rua Rodrigo da Fonseca 4, Lisbon 1250-191 Portugal
Name/address in local language
Altis Prime Hotel
4.4 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
We had a great stay in a very nice suite, some things were a little worn or used but the whole place was spotlessly clean. To have a sitting room and a large bedroom is great. The staff were great and they arranged a bottle of sparking wine and pastel de nata prior to our arrival (I be paid for this) It is a good quiet location and there is next to no noise at all in the rooms if the window are closed, you sometimes forget you are in the city It’s a steep walk up from the main drag (Av. da Liberdade) for one street but this can be countered by using the metro (Rato/Marquis de Pombal close by and Avenida on the main drag) We would not hesitate to stay here again Great hotel
Read more
Date of stay: October 2024Trip type: Traveled as a couple
Room Tip:Flea and craft markets on the Av da Liberdade on Sat/Sun and some kiosks on the walk into town
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julia Pais, Gerente geral at Altis Prime Hotel
Responded Oct 30, 2024
Thank you very much for having been our guests and for sharing your positive impressions on you stay at Altis Prime. We were happy to hear that accommodation and service were to your liking and that you spent a wonderful time in Lisbon. Take care and kind regards, Julia Pais, Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We loved our stay at Altis Prime. We booked a Club Suite and were really happy with it. We were on the 7th floor and the apartment had a kitchen area as you walked in, which opened into a lounge and dining area. The kitchen had a two ring cooker, a microwave, fridge, sink, plates, glasses etc, a kettle and a Nespresso machine. The lounge area had a dining table and chairs, a desk, sofa and armchair and a tv. The window had a Juliet balcony and looked over the side street. Next door to the lounge was a very spacious bedroom with a super king size bed, fitted wardrobes, a chest of drawers and an armchair. The bathroom was also spacious with a lovely deep tub and the toilet and bidet in a separate area. The whole place was spotlessly clean and was serviced every day. Staff were all lovely, helpful and friendly from the front desk to housekeeping. We had a problem with the plug on the bathtub on the first night and someone came up and sorted it within minutes of ringing reception. For us the location was perfect. A quiet side street but walkable to all the main sights. If you want to be in the heart of things then this probably wouldn’t be the place but we were happy to walk everywhere and to be in a quiet location. From the hotel down to Time Out market was a pleasant half hour walk downhill. Bairro Alto was about 15 minutes and Chiado about 15/20 minutes. Plenty of places nearby to eat - we like Ginos, an Italian place just around the corner, and the Esplanada cafe in Principe Real, just up the road, was great for a glass of wine and the food was good too. The main Avenida de Liberdade was nearby with access to the metro system. We used Uber to get to and from the airport - cheap and efficient. You need to go up to departures to get an Uber - they can’t pick you up at arrivals. There’s a busy drop off area outside the terminal and Uber pick up and drop off there. There’s a handy small supermarket on the corner of the road the hotel is on which we used a lot. Also within walking distance or a short Uber ride is a big mall called Amoreiras with a big Auchan supermarket and all the usual high street shops. The hotel has a bar area and you can get breakfast there for 10 euros if you book on arrival although we didn’t bother. The Altis Grand hotel is right behind the apartments and that has restaurants as well. If you want a spacious, modern, clean apartment style hotel in a quiet location within reasonable walking distance to the main sights then I would highly recommend this hotel.
Read more
Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julia Pais, Gerente geral at Altis Prime Hotel
Responded Mar 29, 2023
Thank you so very much for your detailed report and all the useful information provided for future travellers. We appreciate your preference and positive feedback and wish you all the best, hoping to welcome you back to Altis Prime in the future. Kind regards, Julia Pais & Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I enjoyed my stay at the hotel. I was in Lisbon with my Family for Vacation. The location of the Hotel was just superb, a very beautiful street lined with pretty flowers and trees, carefully artistic well-paved tiled street.
The Hotel staff were very helpful and willing to assist. I didn’t know very much Portuguese, but they were helpful, as they could speak some English, which to allowed me communicate.
We stayed in the Studio Apartment which was well spacious, it had a window which opens to a tiny balcony (but lovely).
Although they didn’t have a massive restaurant, but they offered room service and even stocked my fridge with drinks and snacks on the shelf. They offered some snacks, wine and water as complimentary (during our first day), and more water daily.
The hotel was clean and neat at all times, which is a reflection of its high hygiene standards.
I enjoyed my stay, and I would use them again. Also, I highly recommend.
Read more
Date of stay: May 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julia Pais, Gerente geral at Altis Prime Hotel
Responded May 30, 2024
Dear Idris. Thank you very much for having taken the time to share your positive impressions on your recent stay at Altis Prime. We were happy to hear that your stay was very enjoyable and that you felt well accommodated and taken care of. We wish you all the best and remain with kind regards, Julia Pais & Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Aparthotel very well located, our stay was comfortable, praise the work of its workers especially at Reception. Things to improve, although they sell it as an Apartment, it is only half done, that is, it does not have a kitchen oven, nor a smoke extractor and the ceramic hob is ridiculous for doing things on it. Don't expect to watch many channels or be able to use the App to watch streaming platforms, their televisions are protected. If you go by electric car, they do not have chargers either in this parking lot or in the HOTEL. Be careful with the parking lot, it is excessively narrow and has many columns. The Superior Apartment room only has a bathtub, this room is not advisable for people with reduced mobility or elderly people. Bathtub very slippery and very high. Their breakfast menus are very expensive for what they can serve you.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip:No tiene cargador para coches electrícos.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After staying here last year and loving Lisbon (and this hotel!) so much, we returned again for a five night stay. We had booked a studio, but as returning customers we were delighted to receive an unexpected free upgrade to a one bed apartment. The apartment was spotlessly clean, had lots of space and plentiful wardrobes, a huge bathroom, and a bed which I think was the most comfortable I’ve ever slept on. Little touches like a complimentary plate of pasteis de nata and savoury pastries delivered to our door soon after check-in were thoughtful and very much appreciated. The staff on reception were all incredibly helpful and friendly, and arranged a private transfer for our return to the airport for an early morning flight. One of our reasons for staying here was because the kitchenette in the apartment allowed us to cook and dine at our leisure after busy days walking around the city. There’s an Aldi supermarket in the next street which was really handy for stocking up on food and drinks. (My only recommendation for the hotel would be to have a draining/drying rack for dishes beside the sink but that’s only a tiny issue) We didn’t make a lot of use of the sundeck as we were out all day, but we did pop up a few times in the evening to watch the sun set. Thank you Altis Prime, and hope to see you again next year!
Read more
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julia Pais, Gerente geral at Altis Prime Hotel
Responded Oct 30, 2024
Dear 849elainec. Thank you for your preference and for taking the time to write about your return stay to Altis Prime. We were delighted to have you back, there is nothing more rewarding than seeing a happy customer return! Hopefully, we will see each other again next year. Kind regards, Julia Pais, Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Occupying the same city block as the Altis Grand (but around the corner and up the hill), the Altis Prime has a modest street presence. The lobby is little more than the reception desk—but staff there are professional, efficient, and incredibly helpful. The decor is industrial-chic rather than luxe, but it worked. The location is solid in a quiet neighborhood within walking distance of interesting restaurants.
We booked a “Superior Apartment” which was only a little more expensive than a “Studio Apartment” and were delighted with the spacious accommodations. There was a kitchenette, dining area and sitting area that were separate from the bedroom. The bathroom was huge. There were multiple large closets and other storage areas. There were abundant electrical outlets that accommodated multiple types of plugs and plentiful USB ports. The WiFi was fast with easy logons. The room was immaculate and in excellent repair. The bed was comfy and the room dark and silent, resulting in excellent sleep quality.
The breakfast buffet is served in a small room off the reception area; although there is probably seating for no more than 20-30, it was ample during our stay. That small buffet had a remarkably large selection which included scrambled eggs and bacon; in addition, omelets and other hot dishes were prepared on order. I was impressed that the two visible staff provided such awesome and gracious service.
This hotel is a solid choice. Were I to return to Lisboa, I’d unquestionably stay here again.
Read more
Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julia Pais, Gerente geral at Altis Prime Hotel
Responded Oct 30, 2024
Dear Peter. Thank you so very much for sharing your positive observations. We were very happy to learn that you gave a perfect feedback on all aspects of your stay, starting with our staff performance, over quality of accommodation up until our breakfast outlet. Please feel welcome to visit us again in the future, we would be honored to have you back! Kind regards, Julia Pais, Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were already familiar with the Altis network, but this time we opted for Altis Prime. Excellent choice! We stayed in a studio apartment, which was very spacious. Very silent. It has the advantage of being a small hotel, without crowds. Highlight for the bed, huge, with Egyptian cotton sheets, 3 pillows of different sizes. The closets were good, we even asked for more hangers and were promptly answered. The room is also equipped with an electric stove, microwave, dishes, cutlery, glasses and pans, as well as a minibar. Every other day they offer a bottle of water. The bathroom is good, with liquid soap and moisturizer. Great shower, the only drawback is that it could have grab bars. The towels are large and really drying. The cleaning was impeccable. The staff are very polite, always ready to provide any information. Breakfast is paid separately, but although expensive, it was very well served. Fruits, juices, yogurt, jams, honey, cereals, eggs, excellent rolls and puff pastries, cream puffs... there were few cold cuts. Very well located, several restaurant options to walk to (despite the hills). Excellent value for money. Anyway, we would certainly return.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
During our recent stay at Altis Prime, we faced a very disappointing situation that we wish to bring to the attention of future guests. Unfortunately, after leaving the hotel, we realized that we had forgotten some personal items in our room, including some that had great sentimental value to our daughter.
Despite contacting the Altis Prime hotel repeatedly, requesting assistance in locating and recovering these items, we were advised that nothing had been found. We are absolutely certain that the items were left in the room, and the lack of support or any concrete attempt to help from the hotel has deeply disappointed us.
We recognize that managing forgotten items can present challenges, but we expected a much higher level of service and support from an institution like Altis Prime. This experience negatively affected our perception of the hotel and its commitment to customer satisfaction.
We would like to advise guests of Altis Prime to pay close attention to their personal belongings. We hope that in the future the hotel can improve its procedures for managing forgotten items, to prevent other guests from finding themselves in the same situation as us.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This aparthotel is on a fairly quiet street yet quite close to the city centre and getting to it from the airport on the metro was very easy (and cheap at €1.65 each). There are also a couple of small supermarkets close by. We dealt with several staff members during our stay and they were all exceptionally helpful and friendly. My wife and I found the apartment to be very comfortable and clean. It took a while to get used to the room lights and getting into the bath, both of which were unnecessarily difficult, but those were minor gripes. We had breakfast one day and that was good value. We liked the hotel and location so much that we booked in again when our return flight was cancelled.
Read more
Date of stay: September 2023Trip type: Traveled as a couple
Room Tip:You can find market stalls on the nearby avenue on some days which are a bit cheaper than city...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Julia Pais, Gerente geral at Altis Prime Hotel
Responded Sep 13, 2023
Dear Clive. Thank you very much for having been our guests. It was a joy to take care of you and make you remember your stay at Altis Prime for the best reasons. We wish you all the best and hope to welcome you back to beautiful Lisbon one day. Best regards, Julia Pais, Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Disappointing experience. Bed was rock hard with lumpy pillows. Very uncomfortable 4 nights. Bedside tables very close to floor so could hardly reach it from high bed! Bedside light flashed so couldnt use it. Chair in lounge was dirty and stained. The sofa bed for the kids was rock solid too, with a stain on the sheet and more lumpy pillows.Huge stain on floor outside our door! Breakfast price offered was extortionate on top of overpriced room we already paid for so we declined breakfast. Had to keep asking for 4 towels they kept leaving 2, we were a family of 4. The rooftop loungers were scruffy and jacuzzi was freezing cold. Went next door to the Grande but the pool was packed, you couldnt swim and no loungers available to relax. Stayed 15 minutes. It was awful so we didn't go back. Was also charged 8€ for caps which were compulsory. Thankfully the sightseeing in Lisbon was fantastic as the accommodation was very disappointing. I would not recommend this hotel.
Read more
Date of stay: July 2022Trip type: Traveled with family
Room Tip:Do not order taxi at reception, you get ripped off. Order taxi yourself. We paid €10 from Airport...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Egloskerry, United Kingdom124 contributions126 helpful votes
The hotel is on the edge of Amoreiras area in Lisbon. Very central for the designer shops, banks etc. We had one bed apartment, very comfortable and quiet. Plenty of good restaurants close by, hope this helps.
There are more places to choose from in the Lisbon area.
PRICE RANGE
$176 - $257 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
78
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
