Very clean spacious rooms with facilities to self cater if you want.Staff extremely helpful and do their utmost to make your stay memorable breakfast for 10 euros is a bargain Would definitely stay again
Stayed for 5 nights in a “superior One Bedroom suite” Firstly I called property direct to book but was told there no reservations over the weekend and to go an book on booking.com as the rates were cheaper! The housekeeping team are excellent as the whole building was very clean with daily service provided. There isn’t a proper restaurant ot bar abainhe, only a lounge which had a very limited offering with an also very basic room service option. There was a couple of maintenance issues which were reported and not fixed : bedside table was not levelled properly so every time you touched it or try to place something on it the draw would stay open; The walking shower screen not fitted properly and door would not close fully hence flooded bathroom; The door of freezer would not shut properly and was also fully opened. For the prices they are charging would expect issues to be addressed when reported or at least within the 5 night stay. Apart from a young gentleman at reception (Simao) who was lovely and ver professional the other members of staff encountered were not as pleasant in comparison. Would I stay there again? Yes.…
In general, I liked my stay at the hotel. I paid approximately €130 per night and I got a pretty big apartment, which I found completely reasonable, especially considering that I was traveling to Lisbon around Christmas when hotel prices are always higher than usual. I felt like I got a very good deal. The hotel is located in the center of Lisbon, close to Parque Eduardo VII. The distance to the Old Town (heart of Lisbon) is walkable, approximately a 15-minute walk. It is also easy to walk to the famous Lisbon party area (Bairro Alto), which is also about a 15-minute walk away. The only minor negative about the hotel's location is that there is a small hill that you have to climb for two blocks. It's a moderate hill, so it's not too difficult for the average person. The hotel's lobby is small but updated and completely clean. There is a small restaurant-bar next to it. The elevators are located behind the front desk. Unfortunately, they are small, and three people with luggage can barely fit in there. My check-in was easy. The front desk staff was pretty nice and friendly. They allowed me to check in to my room around 1 p.m., which was lovely. I called them an hour before, right after my plane landed, and asked about an early check-in. They promised to prepare my room as soon as possible, as a priority. My Club Suite Room (#305) was very big, as I already mentioned. There is a small foyer with a table right when you walk into the room. Around the corner, there is a small kitchen, followed by a small kitchen table, a long leather couch and chair in the living room, and a medium-sized TV. There is also a bedroom separated by a door, and a bathroom connected to the bedroom (also separated by a door). The actual toilet is also separated from the bathroom by a door, which is nice. The spacing in my apartment was great. The apartment was also nice modern-looking and updated. Most of the furniture was in perfect condition. The biggest issue with the apartment for me was the lighting. First of all, because it was on the third floor, there wasn't much daylight in the apartment, even though the windows were big and all over the apartment. Secondly, the lights in the apartment weren't bright enough. Some areas were pretty dark. They should definitely make some changes and improve the lighting situation inside the apartment. The kitchen was small and not really useful. I wish the refrigerator were bigger, and there was no dishwasher. I'm not sure if it is even possible to cook anything in that kitchen. The living room was nicely designed. The bedroom was also designed good. It had a small sofa-chair near the window, a cabinet for clothes, little tables around the bed, and one more big closet with hangers and a safe inside. The bed was big, but not really comfortable. I also hated the pillows. My neck hurt every single morning when I woke up, like my back after hours laying on a terrible mattress. The bathroom, in general, was great. I only wish the bathtub was bigger. The bathroom amenities were of an okay quality and didn't smell very nice. The Wi-Fi was working super slow for my entire stay, which was very disappointing. Another big minus of the apartment was that there was no washing machine or dryer. There was also no self-service laundry at the hotel, so I had to wash my clothes in a laundromat several blocks away from the hotel. Finalizing my review, I would like to recommend this apart-hotel for a stay in Lisbon. Even with all the negatives I have mentioned, this place is good, and its price is very reasonable. Plus, most of the issues I have mentioned are fixable. I hope that the hotel's management will read my review and take some action to improve the place and make it a perfect place to stay.…
Our family stayed in a two bedroom, two bathroom apartment and it was HUGE. Great space for resting, eating, and enjoying some downtime when not exploring Lisbon. The staff was very accommodating and kind throughout our stay. Breakfasts were delicious in the cafe each morning- our kids couldn't wait to get down there to eat! I especially liked the location, which was easily walkable to many restaurants, transportation, and shops. When we return to Lisbon we will certainly return to Altis Prime!
We stay at the Altis Prime when we visit Lisbon and we were not disappointed this time. We had a bedroom and a living room together with a kitchenette. This was a life saver as we were very tired when we arrived and didn’t feel like going out. There is a supermarket a couple of hundred metres away where we bought a few provisions to get us through the evening. Staff as always were friendly and efficient. Look forwards to staying on our next visit.
Staff is very helpful. Our room was spacious and clean Location is very good, but be aware Lisbon has hills! Breakfast is typical European…well laid out and very good. Bathroom quite spacious, but I do not care for the square sinks that are not contoured for quick draining..all the hotels have them
We were a group of girls visiting Lisbon for a weekend. This hotel was perfect for our stay. Lovely spacious, clean & bright apartments with everything you would need. Would highly recommend to anyone going on a longer stay as they have full kitchens including cooker, fridge, microwave & all utensils. It’s about a 20 minute walk to the commercial centre, but a lovely walk. It is on a steep hill so may not suit people with mobility issues. Saying that Uber is so inexpensive in Lisbon it would not be a big issue. The staff are also very courteous & friendly.
I stayed in a spacious 2 room suite with a kitchenette, sitting area and bedroom. The kitchenette is conveniently equipped with small refigerator, pots, dishes, cutlery, a kettle, microwave, Nespresso machine and a selection of coffee and tea. The rooms are clean and nicely laid out and the bed was a comfortable with several pillows from which to choose. The hotel is conveniently located on a quiet street near the Rato Metro station, buses, grocery store and other shops. The staff goes out of there way to make guests feel comfortable in particular Jorge Mendes who was extremely helpful!
Disappointing experience. Bed was rock hard with lumpy pillows. Very uncomfortable 4 nights. Bedside tables very close to floor so could hardly reach it from high bed! Bedside light flashed so couldnt use it. Chair in lounge was dirty and stained. The sofa bed for the kids was rock solid too, with a stain on the sheet and more lumpy pillows.Huge stain on floor outside our door! Breakfast price offered was extortionate on top of overpriced room we already paid for so we declined breakfast. Had to keep asking for 4 towels they kept leaving 2, we were a family of 4. The rooftop loungers were scruffy and jacuzzi was freezing cold. Went next door to the Grande but the pool was packed, you couldnt swim and no loungers available to relax. Stayed 15 minutes. It was awful so we didn't go back. Was also charged 8€ for caps which were compulsory. Thankfully the sightseeing in Lisbon was fantastic as the accommodation was very disappointing. I would not recommend this hotel.…
Just returned from a 3 night stay at Altis Prime , mother and 2 adult daughters in a lovely apartment. Very clean, spacious, everything you need for a lovely break away. Staff were friendly and effecient and all our queries were answered straight away. would highly recommend, central location but quiet street so ideal.
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