We’ve had a great vacation in Lissabon at the hotel. Two king size rooms with two separate bathrooms ideally for a family with two pubers. Excellent service and perfect guidance to all the historic places. Good food which guarantees the best vacation ever.
Our trip to Lisbon had been postponed 4 times because of Covid, so it was with relief that we arrived at the Altis Prime to a very friendly welcome from the reception staff. We had a quiet studio room at the back of the hotel so there was no street noise to disturb us. The room was spacious, spotlessly clean and a good shower, just what we needed after walking Lisbon's many hills during our stay. There are restaurants and cafes close by and not too far to walk to the buses, trams and metro stations.
Back again to Altis Prime and staying at my favourite suit for two weeks!!! Location is super convenient. Rain or shine, this room is always lovely and bright. It feels like a home away from home. Thank you Júlia and the team for the great service!
The suite was exactly like the pictures and description which isn't always the case! Reception staff, whoever was working, were all very friendly and helpful.Spotlessly clean everywhere, soft towels, big shower plus fridge and tea and coffee. Room was cleaned every day and it was great to have a separate bedroom so (tired from all the walking!) husband could sleep while I stayed up and read in the lounge in the evenings without disturbing him. About a 7 minute walk down the Avenue de Liberdade to the buses, trams, funiculars and about 10 minutes to the water front for the boat rides so everything very close. Lots of cafes, shops and restaurants in this area. We bought the 72 hours Yellow Bus tour for 45 euros which includes all of the above transport plus entry to the Santa Justa elevator and use of the yellow trams too so really good value.…
My room was upgraded which was very spacious and clean upon arrival. The location was nearby shops, restaurants and other hotels. The receptionist were always willing to help. I was able to check out an hour later. The kitchen had all the essentials & there was an extra pillow and duvet. The bed was hard but not uncomfortable. My only downfalls were housekeeping could only come around once a day which was inconvenient for me. The bathroom mirror & armchair had a stain on it. It would be nice if there built an indoor walkway to access the spa facilities in the building a minute walk away. I would stay here again.
Great location Excellent location, very central. Everything walking distance/short taxi ride away. Lots of restaurants/cafes close by to choose from. Also very close to mini market. We didn't have time to use the pool facilities as we were out all of the time. We stayed in a 1 bedroom superior apartment. The apartment was spacious, had Everything we needed. It could do with some maintenance and safety features, for example the main door was easily opened by our 2 year old and the window locks weren't very strong, one of the handles was practically falling off so we pushed furniture up against them. The bath is very big but very awkward to get in and out of especially trying to bath a toddler. We found the bed very uncomfortable. They gave us a mattress topper and that improved it a bit. …
Just arrived home from Lisbon and our stay at the Atlis Prime, we loved it! Our room was large, modern, beautifully decorated, with a living-dining lounge. Our 17 year old had a bed here and was thrilled with it. The bathroom was huge with bathrobes and lots of soft white fluffy towels. The location is perfect, a short stroll down the cobbled street took us to the elegant Avenida da Liberdade From check in until departure the staff were friendly, helpful and helped us with anything we needed, lots of great advice. My one and only issue, we didn't stay long enough, we cannot wait to return.
The apartment is modern, clean and outfitted we... Divided into two large rooms, one a living room with kitchenette the other a large bedroom. The rooms have persuade floors and comfortable to walk on. The kitchenette is well fitted out with stove, microwave and refrigerator. Ample storage space and bathroom just fine. There are enough bright lights to satify all with dimmer switches on all. We booked om room only basis and there are plenty of eating places and super market within a few minutes walk. The recetion staff are friendly and helpful and always have a smile. Situated in a quiet area within a short walk to the center, no need to use transportation at all. Highly recommended
I booked a room for our stay. It’s the first time me and my boyfriend are travelling togheter as a couple and we are also celebrating our first anniversary so we wanted our stay to be special and we thought this was the perfect place. However that wasn’t it. We arrived at 14:00, check-in time and our room was not ready. We came back half an hour later, we got our room but still not what we were expecting. We went in the room only to find out dirty bed sheets. They mention on the website that rooms come with a Jacuzzi, however there’s only a communal one on the top floor, but when we asked, we were told that it’s too cold to be used. We decided then to go the the sauna area, to only find out that the jacuzzi there and the sauna were not working. We booked this hotel in particular for the facilities. If we knew they were not working, we would have booked something else. After these issue, we asked to speak with the manager but she was not there, however they offered us complimentary breakfast. We were told the manager would be in the day after, but she was not till 12, time that, as tourists, we were out of the hotel to visit the city. To be honest, I work in a hotel too and I don’t think that what we were given was an enough compensation, given how much we paid! Really disappointing…
A proper robbery! Paid lotnof money to get the worse experience ever. Arrived at 14 after a long trip. Room not ready the receptionist suggested us a place where to eat that was horrible. Fine no problem. We come back finally room ready but we found dirty bed sheets. We go downstairs to tell them and The giù at reception just say “ok sorry we will change them.” No compensation or anything. Finally we ask for Spa and Jacuzzi. (Only reason why we choose this hotel and not others) and Both of them NOT WORKING. The ones in roof as they said they don’t put it on as too cold and the indoor one as broken from a month. Same for Sauna. We come back and we ask for the manager but she is too lazy to get worried for a customer and if she is not there no one else can help the customer. Really ridiculous!!! We ask to cancel the reservation and get full refund but nothing reception said we have to wait until tomorrow. (So we had no other option then stay the first night). Finally they came with a complementary breakfast. (At least something) We go in the morning at we found the miniature breakfast. Basically everything very small and not exceptional breakfast. But fine they gave us as complementary at least that. All suddenly in the morning electricity black out and no wifi for a bit. Not even an apology. Finally ready to go out in the morning we go to the reception to ask for this famous manager and “sorry she only comes at 12.” I’m a tourist who wants to visit the city I’m not gonna wait for her whenever she wants. Finally at 11:30 Julia the manager call us asking to have a word but only if we go back before 16:30 as she has some meeting. We leave our tour to run back and arrive in the hotel at 16:15 but she wasn’t available anymore. Tried to call her multiple times but nothing. We ask receptionist to finally let us go and cancel everything and he ask us to pay the first night (that we didn’t want to do but they push us to do because of no cancellation policy? And charge us €142. EXACTLY FOR WHAT? Dirty bed sheets, no Jacuzzi, no Sauna, late check In and an horrible customer service.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing