Altis Prime Hotel
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Rua Rodrigo da Fonseca 4, Lisbon 1250-191 Portugal
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Panoramas (90) Room & Suite (751)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#78 of 324 in Lisbon
Location
4.2
Cleanliness
4.5
Service
4.5
Value
4.3
Travelers' Choice
Located on Lisbon's main commercial and financial artery where the cream of the city's shops intersect with iconic cultural spaces within Lisbon's picturesque historic quarter. The hotel consists of contemporary design apartments which blend a sophisticated urban atmosphere with the creature comforts of a custom tailored service. Go and lounge on our top floor sundeck, where you can relax and enjoy the breathtaking views of the city below. Alternatively you can use the heated swimming pool, sauna, fitness room and personal trainer that the Hotel Altis Health Club offers to you.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Wifi
Hot tub
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Kitchenette
Microwave
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, Portuguese
Location
Full view
100Great for walkers
Grade: 100 out of 100
189Restaurantswithin 0.3 miles
49Attractionswithin 0.3 miles
Contact
Rua Rodrigo da Fonseca 4, Lisbon 1250-191 Portugal
Name/address in local language
Getting there
RatoLisbon Metro4 min
AvenidaLisbon Metro6 min
Rental CarsSee rental cars from $13/day
939Reviews54Q+A52Room tips
Reviews
Traveler rating
- 501
- 340
- 75
- 11
- 12
Time of year
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Popular mentions
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Most Recent
We’ve had a great vacation in Lissabon at the hotel. Two king size rooms with two separate bathrooms ideally for a family with two pubers. Excellent service and perfect guidance to all the historic places. Good food which guarantees the best vacation ever.
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Date of stay: May 2022Trip type: Traveled
Helpful
Our trip to Lisbon had been postponed 4 times because of Covid, so it was with relief that we arrived at the Altis Prime to a very friendly welcome from the reception staff. We had a quiet studio room at the back of the hotel so there was no street noise to disturb us. The room was spacious, spotlessly clean and a good shower, just what we needed after walking Lisbon's many hills during our stay. There are restaurants and cafes close by and not too far to walk to the buses, trams and metro stations.
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Date of stay: April 2022
Value
Rooms
Service
Helpful
Back again to Altis Prime and staying at my favourite suit for two weeks!!! Location is super convenient. Rain or shine, this room is always lovely and bright. It feels like a home away from home. Thank you Júlia and the team for the great service!
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Julia Pais, Gerente geral at Altis Prime Hotel
Responded 4 weeks ago
Dear Elizabeth, you are always welcome to return to Altis Prime, more than a super nice guest you are already like a friend to us. Take good care, we hope to see you soon again. Best regards, Julia & Team
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The suite was exactly like the pictures and description which isn't always the case! Reception staff, whoever was working, were all very friendly and helpful.Spotlessly clean everywhere, soft towels, big shower plus fridge and tea and coffee. Room was cleaned every day and it was great to have a separate bedroom so (tired from all the walking!) husband could sleep while I stayed up and read in the lounge in the evenings without disturbing him. About a 7 minute walk down the Avenue de Liberdade to the buses, trams, funiculars and about 10 minutes to the water front for the boat rides so everything very close. Lots of cafes, shops and restaurants in this area. We bought the 72 hours Yellow Bus tour for 45 euros which includes all of the above transport plus entry to the Santa Justa elevator and use of the yellow trams too so really good value.…
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Julia Pais, Gerente geral at Altis Prime Hotel
Responded 4 weeks ago
Dear AliJD10, thank you so much for your preference and your great report on your recent stay at Altis Prime. Reading your review, I could tell that you felt overall well accommodated and appreciated the services provided. Once again, we would like to express our deepest gratitude for sharing your positive impressions. Kind regards, Julia Pais & Team
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My room was upgraded which was very spacious and clean upon arrival. The location was nearby shops, restaurants and other hotels. The receptionist were always willing to help. I was able to check out an hour later. The kitchen had all the essentials & there was an extra pillow and duvet. The bed was hard but not uncomfortable. My only downfalls were housekeeping could only come around once a day which was inconvenient for me. The bathroom mirror & armchair had a stain on it. It would be nice if there built an indoor walkway to access the spa facilities in the building a minute walk away. I would stay here again.
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Julia Pais, Gerente geral at Altis Prime Hotel
Responded Apr 2, 2022
Thank you for taking the time to share your impressions on your stay with us. We appreciate your kind comments on our Reception staff and the accommodation in general. Kind regards, Julia Pais - Hotel Manager
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Great location Excellent location, very central. Everything walking distance/short taxi ride away. Lots of restaurants/cafes close by to choose from. Also very close to mini market. We didn't have time to use the pool facilities as we were out all of the time. We stayed in a 1 bedroom superior apartment. The apartment was spacious, had Everything we needed. It could do with some maintenance and safety features, for example the main door was easily opened by our 2 year old and the window locks weren't very strong, one of the handles was practically falling off so we pushed furniture up against them. The bath is very big but very awkward to get in and out of especially trying to bath a toddler. We found the bed very uncomfortable. They gave us a mattress topper and that improved it a bit. …
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Date of stay: March 2022Trip type: Traveled
Room Tip: Keep windows closed at night as it's very noisy
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Helpful
Response from Julia Pais, Gerente geral at Altis Prime Hotel
Responded Apr 2, 2022
Thank you very much for having been our guests. We appreciate all of your positive comments and promise to improve less positive aspects of your observations. All the best and kind regards, Julia Pais - Hotel Manager
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Just arrived home from Lisbon and our stay at the Atlis Prime, we loved it! Our room was large, modern, beautifully decorated, with a living-dining lounge. Our 17 year old had a bed here and was thrilled with it. The bathroom was huge with bathrobes and lots of soft white fluffy towels. The location is perfect, a short stroll down the cobbled street took us to the elegant Avenida da Liberdade From check in until departure the staff were friendly, helpful and helped us with anything we needed, lots of great advice. My one and only issue, we didn't stay long enough, we cannot wait to return.
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Date of stay: February 2022Trip type: Traveled
Helpful
Response from Julia Pais, Gerente geral at Altis Prime Hotel
Responded Apr 2, 2022
Thank you so much for your great feedback on your recent stay at Altis Prime. We were super happy to hear that all members of the family had a good time and enjoyed our facilities. Take care and best regards, Julia Pais - Hotel Manager
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The apartment is modern, clean and outfitted we... Divided into two large rooms, one a living room with kitchenette the other a large bedroom. The rooms have persuade floors and comfortable to walk on. The kitchenette is well fitted out with stove, microwave and refrigerator. Ample storage space and bathroom just fine. There are enough bright lights to satify all with dimmer switches on all. We booked om room only basis and there are plenty of eating places and super market within a few minutes walk. The recetion staff are friendly and helpful and always have a smile. Situated in a quiet area within a short walk to the center, no need to use transportation at all. Highly recommended
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Date of stay: November 2021
Location
Cleanliness
1 Helpful vote
Helpful
Response from Julia Pais, Gerente geral at Altis Prime Hotel
Responded Dec 12, 2021
Dear Gordon, thank you very much for your detailed and kind review on your recent stay with us at Altis Prime. We were super happy to learn that our hotel was the perfect fit for you! Take care and kind regards, Julia Pais & Team
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I booked a room for our stay. It’s the first time me and my boyfriend are travelling togheter as a couple and we are also celebrating our first anniversary so we wanted our stay to be special and we thought this was the perfect place. However that wasn’t it. We arrived at 14:00, check-in time and our room was not ready. We came back half an hour later, we got our room but still not what we were expecting. We went in the room only to find out dirty bed sheets. They mention on the website that rooms come with a Jacuzzi, however there’s only a communal one on the top floor, but when we asked, we were told that it’s too cold to be used. We decided then to go the the sauna area, to only find out that the jacuzzi there and the sauna were not working. We booked this hotel in particular for the facilities. If we knew they were not working, we would have booked something else. After these issue, we asked to speak with the manager but she was not there, however they offered us complimentary breakfast. We were told the manager would be in the day after, but she was not till 12, time that, as tourists, we were out of the hotel to visit the city. To be honest, I work in a hotel too and I don’t think that what we were given was an enough compensation, given how much we paid! Really disappointing…
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Date of stay: November 2021Trip type: Traveled
Helpful
Response from Julia Pais, Gerente geral at Altis Prime Hotel
Responded Nov 12, 2021
Although written in a more respectful way, the above review is written by the same couple as the previous, aimimg for maximum reputation damage. You may read my response below. Julia Pais, Hotel Manager
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A proper robbery! Paid lotnof money to get the worse experience ever. Arrived at 14 after a long trip. Room not ready the receptionist suggested us a place where to eat that was horrible. Fine no problem. We come back finally room ready but we found dirty bed sheets. We go downstairs to tell them and The giù at reception just say “ok sorry we will change them.” No compensation or anything. Finally we ask for Spa and Jacuzzi. (Only reason why we choose this hotel and not others) and Both of them NOT WORKING. The ones in roof as they said they don’t put it on as too cold and the indoor one as broken from a month. Same for Sauna. We come back and we ask for the manager but she is too lazy to get worried for a customer and if she is not there no one else can help the customer. Really ridiculous!!! We ask to cancel the reservation and get full refund but nothing reception said we have to wait until tomorrow. (So we had no other option then stay the first night). Finally they came with a complementary breakfast. (At least something) We go in the morning at we found the miniature breakfast. Basically everything very small and not exceptional breakfast. But fine they gave us as complementary at least that. All suddenly in the morning electricity black out and no wifi for a bit. Not even an apology. Finally ready to go out in the morning we go to the reception to ask for this famous manager and “sorry she only comes at 12.” I’m a tourist who wants to visit the city I’m not gonna wait for her whenever she wants. Finally at 11:30 Julia the manager call us asking to have a word but only if we go back before 16:30 as she has some meeting. We leave our tour to run back and arrive in the hotel at 16:15 but she wasn’t available anymore. Tried to call her multiple times but nothing. We ask receptionist to finally let us go and cancel everything and he ask us to pay the first night (that we didn’t want to do but they push us to do because of no cancellation policy? And charge us €142. EXACTLY FOR WHAT? Dirty bed sheets, no Jacuzzi, no Sauna, late check In and an horrible customer service.…
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Date of stay: November 2021Trip type: Traveled
1 Helpful vote
Helpful
Response from Julia Pais, Gerente geral at Altis Prime Hotel
Responded Nov 12, 2021
Let me take the opportunity to present our side of the story, as there are always two, as anyone knows. Yes, the check-in time was delayed by half an hour as it had been a very busy day for the hotel with many departures. Yes, unfortunately the bed linen showed some rust stains, which sometimes happens during the laundry process but should never find its way to be made up on a bed, but it was changed promptly the moment the guests complained. As usual, apologies were extended and by doing so, the situation seemed resolved on our side as we were able to fix the issue instantly. Yes, there had been a major technical problem, leading to having sauna & jacuzzi out of service, which for our guests was very unfortunate. But there is only so much one can do, when a maintenance issue turns out to be very serious and external help is needed. As a compensation, we offered to include complimentary breakfast during the entire stay for the guests which they took. The Manager, in this case me, wasn't too “lazy” (guest’s quote) to attend the situation. She simply was on her day off and capable Front Office clerks with appropriate training to attend these kinds of situations were onsite. Nevertheless, I reached out to the guest the next morning by telephone, even before coming in, offering him a personal conversation between 12.30 and 4.00 pm as I had scheduled meetings to attend after 4.00 pm in case he was interested. His response to my proposition was "It's not my problem that you are not available" and then he hanged up on me. At no point, the guest expressed the wish to depart early, and if he would have, we would have let him go, even without charging a penalty. Upon departure, the guest sat in the Lobby for one hour, trying to create disturbance by whistling loudly when another guest would approach Reception and speaking to the Online Tour Operator with which he had made the reservation to complain about the Management. To watch this kind of behaviour was just sad to observe. Julia Pais, Hotel Manager
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PRICE RANGE
$147 - $190 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
78
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Claim Your Listing Frequently Asked Questions about Altis Prime Hotel
Which popular attractions are close to Altis Prime Hotel?
Nearby attractions include Medeiros e Almeida Museum (0.1 miles), Red Frog - Speakeasy Bar (0.3 miles), and Avenida da Liberdade (0.3 miles).
What are some of the property amenities at Altis Prime Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Altis Prime Hotel?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Altis Prime Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Altis Prime Hotel?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Altis Prime Hotel?
Conveniently located restaurants include Zazah, Paralelo 45, and Forno d'Oro.
Are there opportunities to exercise at Altis Prime Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Altis Prime Hotel have airport transportation?
Yes, Altis Prime Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Altis Prime Hotel located near the city center?
Yes, it is 0.9 miles away from the center of Lisbon.
Are any cleaning services offered at Altis Prime Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Altis Prime Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.