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Altis Belem Hotel & Spa

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Doca do Bom Sucesso, Lisbon 1400-038 Portugal
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (962)
360
Panoramas (84)
Room & Suite (536)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Altis Belém Hotel & Spa
Updated 08/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#24 of 300 hotels in Lisbon
Location
Cleanliness
Service
Value
Travelers' Choice
Altis Belem Hotel & Spa Hotel Altis Belem - Luxury & Design by the River Altis Belem Hotel & Spa is a 5 star design hotel in Lisbon, located in Belem overlooking the Tagus River, representing a contemporary view of the Golden Age of Discovery. Here you can find the gourmet Restaurant Feitoria (One Michelin Star) and the Spa BSpa by Karin Herzog. The theme of discovery is threaded throughout all of the hotel's 50 luxury rooms (including 5 suites) absorbing and enticing you to embark on an exotic journey displayed in a series of illustrated wall panels, giving each room a bespoke atmosphere. A design hotel in Lisbon that allows you to go on a journey from Mauritania on the West coast of Africa, through Arabia, India, Siam, Osaka and across to the other side of the world via Brazil.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Boating
Children's television networks
Highchairs available
Valet parking
Wifi
Hot tub
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Wine / champagne
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Neck massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Flatscreen TV
Bidet
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
On-demand movies
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Bridal suite
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
Languages Spoken
English, French, Spanish, Portuguese
1640Reviews37Q+A100Room tips
Traveler rating
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  • 16
Time of year
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Popular mentions
Raj wrote a review Nov 2020
1 contribution1 helpful vote
We booked to stay at the Altis Belem Hotel & Spa in May however due to Covid-19 we were unable to travel. We cancelled within the cancellation period and we were promised a refund at the time. Several months have no passed and we are still awaiting our refund. Despite making a number of phone calls and emails we are yet to receive our refund. All our communications have been ignored. Iam not sure if anyone else is facing a similar issue?
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Date of stay: May 2020
Service
1 Helpful vote
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Response from Guest Service, Diretor-Geral at Altis Belém Hotel & Spa
Responded Dec 7, 2020
Dear Valued Guest, ´ Hope you and your family are well. As we have stated in our email exchange, we understand your frustration as we keep extending the refund date. But we appreciate your comprehension and patient. Altis Group has granted an overwhelming number of refunds, and this being, the process is taking longer than usual. Please notice as well that havin a non-refundable rate, the Portuguese law allows the hotels to grant vouchers, instead of refunding the guests, but the Altis Group is making the extra effort to respect the wishes of each guest to be refunded. We do appreciate your comprehension and patience. Looking forward to welcome you in the near future. Warmest regards, Rita Silva
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SandraC wrote a review Nov 2020
Lisbon, Portugal4 contributions1 helpful vote
The hotel has very friendly staff and the service is really quick. For my taste, the decoration of the hotel and of the room was too dark, and I really didn’t like the super green sofa in the room. The view of the room was amazing. But the cleaning could have been better, there was dust in the room. The spa and the breakfast were great. It was a relaxing weekend 😊
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Guest Service, Diretor-Geral at Altis Belém Hotel & Spa
Responded Nov 11, 2020
Dear Valued Guest, Thank you for choosing Altis Belém Hotel & Spa in your recent stay. We appreciate your kind comments, as they are important and always useful to improve service, helping us to develop and keep innovating. We are pleased that you enjoyed your overall experience with us and that you found the staff really friendly. We look forward for your next visit to Lisbon. Best regards, Renata Nunes | Front Office
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Sofia D. wrote a review Nov 2020
1 contribution1 helpful vote
Room with the great view, staff very helpful, great location for a walk but a disappointing breakfast, with no variety, "old bread" and stiff that seems a hamburger. Covid could not be an excuse for this kind of breakfast in a 5 star hotel
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Date of stay: November 2020
Location
Cleanliness
Service
1 Helpful vote
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Response from Guest Service, Diretor-Geral at Altis Belém Hotel & Spa
Responded Nov 9, 2020
Dear Mrs. Sofia, Thank you for taking the time to describe your experience at Altis Belém Hotel & Spa. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. We are pleased that you enjoyed your overall experience with us and that you found the staff really helpful. Thank you for your preference, we remain available for further assistance that you may need! Warmest regards, Renata Nunes | Front Office
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Malana wrote a review Nov 2020
4 contributions5 helpful votes
The hotel is situated on the riverfront with uninterrupted views of the river, bridge and Belem Tower. The service is top notch. As soon as we arrived, a front desk manager took the time to explain all the local sites to see near the hotel. We were able to see quite a few museums and galleries in a short time. Very nice breakfast and great bar.
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Review collected in partnership with this hotel
Date of stay: November 2020
1 Helpful vote
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Response from Guest Service, Diretor-Geral at Altis Belém Hotel & Spa
Responded Nov 8, 2020
Dear Mrs. Malana, Thank you for taking the time to write such a wonderful review of your recent stay with us at Altis Belém Hotel & Spa. We are thrilled that you loved your experience and our Hotel views, our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again soon. Warm regards, Renata Nunes | Front Office
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Pedro C wrote a review Oct 2020
Lisbon, Portugal2 contributions3 helpful votes
We had a great one day stay at Altis Belem. Be sure to visit both pools and stop by the Gastrobar. The Gastrobar staff is at the top of what you can find and they did everything in their reach to make our night out with friends an excellent night!
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Date of stay: October 2020
Location
Cleanliness
Service
2 Helpful votes
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Response from Guest Service, Diretor-Geral at Altis Belém Hotel & Spa
Responded Oct 10, 2020
Dear Pedro, We appreciate that you have taken your time to share your experience with us. We are very happy to hear that you enjoyed all our facilities and that we have made your stay unforgettable. We will share your amazing comment with the Gastrobar team, they will be ecstatic with your review! It was a pleasure to have you as our guests, hope to see you soon. Best regards, Rita Silva
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PRICE RANGE
$170 - $359 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
altis belem hotel lisbon
LOCATION
PortugalCentral PortugalLisbon DistrictLisbonBelém
NUMBER OF ROOMS
50
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Frequently Asked Questions about Altis Belém Hotel & Spa
Which popular attractions are close to Altis Belém Hotel & Spa?
Nearby attractions include Museu Coleção Berardo (0.2 miles), Santa Maria de Belem Church (0.3 miles), and Padrao dos Descobrimentos (0.3 miles).
What are some of the property amenities at Altis Belém Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Altis Belém Hotel & Spa?
Top room amenities include a flat screen TV, a bidet, and blackout curtains.
What food & drink options are available at Altis Belém Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Altis Belém Hotel & Spa?
Yes, free parking, a parking garage, and street parking are available to guests.
What are some restaurants close to Altis Belém Hotel & Spa?
Conveniently located restaurants include Feitoria Restaurant & Wine Bar, Restaurante a Maritima Do Restelo, and O Recanto.
Are there opportunities to exercise at Altis Belém Hotel & Spa?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Altis Belém Hotel & Spa have an airport shuttle?
Yes, Altis Belém Hotel & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Altis Belém Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Altis Belém Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Altis Belém Hotel & Spa?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.