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Altis Grand Hotel

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Rua Castilho 11, Lisbon 1269-072 Portugal
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Traveler (627)
360
Panoramas (219)
Room & Suite (655)

About

#81 of 300 hotels in Lisbon
Location
Cleanliness
Service
Value
Travelers' Choice
The Altis Grand Hotel five star Conference & Business Hotel, combines elegance, sophistication and comfort with the best location in Lisbon's city centre. Recently renovated the hotel has 295 bedrooms and suites, including the brand new deluxe rooms, with great views over the cultural and historical quarters, Internet access, Full HD LCD TV and mini-bar, a fully equipped business centre and 20 multipurpose meeting spaces with capacity from 8 up to 750 people, suitable for the most demanding events. There is also a covered heated swimming pool, a spa with jacuzzi, sauna, turkish bath, fitness room and 5 tratments and rituals rooms. With 3 bars and 2 restaurants. To enjoy the Portuguese excellent cuisine, there`s a panoramic restaurant on the top floor - the D. Fernando Grill for a casual meal the Rendez Vous Bistro in the lobby. A complimentary shuttle service is also available from the airport. Altis Grand Hotel is member of the Luxury collection of Great Hotels of the World.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Rooftop bar
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, French, Spanish, German and 2 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
223Restaurantswithin 0.3 miles
53Attractionswithin 0.3 miles
1,570Reviews50Q+A86Room tips
Traveler rating
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  • 38
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Popular mentions
mrees1428 wrote a review May 2020
New York City, New York169 contributions79 helpful votes
Stayed at Altis Grand Hotel in early March 2020, before Covid-19 started to affect the world. Staff was friendly and helpful and overall had a nice stay. The room was nice and was fairly clean, but nothing too out of the ordinary. The lobby of the hotel and the hallways which were very dark seemed to feel a bit outdated. While the hotel was nice I had a good stay, I wouldn't necessarily consider it 5 star....in cities like New York or London it would be closer to a 3.5-4. The hotel pool area/spa was a huge plus and was very nice!
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Date of stay: March 2020
Rooms
Location
Service
3 Helpful votes
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Response from Guest Service, Diretor-Geral at Altis Grand Hotel
Responded Aug 31, 2020
Dear valued guest, Thank you for choosing Altis Grand Hotel Andradina for taking the time to write a review about your hotel experience. We are glad to realize that you had a positive impression regarding the service and overall experience. It is always very rewarding to receive this kind of feedback! We took good care of the lê as positive notes that you have highlighted and we guarantee that they will receive our best attention so we can improve the service and maximize the satisfaction of our valued guests. Thank you very much for your time! We will be very happy to welcome you back to the Altis Grand Hotel. Best regards, Joana Ribeiro | Guest Experience Ambassador
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Laura Neto wrote a review Apr 2020
23 contributions12 helpful votes
+1
From the moment we arrived our stay was excellent at this hotel, myself and my husband chose this hotel for our honeymoon in December and what a great choice we made, from the moment we arrived the staff were welcoming, friendly and went above and beyond to provide such an excellent service. We stayed on the 7th foor the room was spacious and comfortable and the cleaning service team ensured the room was spotless. The hotel has an amazing location and it's down a side street but not to far from the central areas if lisbon by foot or taxi. The spa was great with friendly staff and the staff at the bar on the 12th floor were also very welcoming the view from the bar in the evening overlooking lisbon was lovely and we often sat for a while enjoying the view with a drink or two. We had the greatest honeymoon here and look forward to returning for our Anniversary this December.
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Date of stay: December 2019Trip type: Traveled as a couple
3 Helpful votes
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Response from GSAltisTeam, Guest Experience Manager at Altis Grand Hotel
Responded May 3, 2020
Dear valued guest, We really appreciate for taking the time to write such a nice review about your hotel experience. We are delighted to realize how wonderful was your stay with us. It is always a pleasure to read that we were able to meet our guest’s expectations especially in a remarkable stay as this one, your honeymoon! As well, we are very proud to see that our staff made the difference, we truly thank you for your kind compliments namely to our Housekeeping Team and our S. Jorge Bar Team. It is always very rewarding to know that you felt our genuine hospitality from all our teams! We are grateful to know that you will once again entrust us with another special stay giving us the opportunity to welcome you back in Lisbon, that time for your first wedding anniversary. We are looking forward! We will be very happy to receive you once again at Altis Grand Hotel. Best regards, Filipa Batalha | Guest Experience Manager
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Tara McPherson wrote a review Apr 2020
1 contribution2 helpful votes
My daughter and I stayed at the Altis Grand Hotel in March before being advised to return to Australia due to the COVID-19 virus. i cannot praise the hotel and it's staff highly enough. I had previously enjoyed a stay there last year and even though it involved changing hotels, I preferred to return to the Altis. The hotel is in a great location and has excellent facilities. Everything is spotless and extremely comfortable. We were so lucky to be upgraded to a suite which was completely unexpected and so appreciated, especially as we had to stay on two extra nights. The number one feature of this hotel is the staff who are all fantastic. They are welcoming, friendly, courteous and helpful, offering excellent service at all times. I must single out Mr. Bruno Tomas and the young lady and gentleman in Guest Relations, as their standard of service far surpassed that which I've received at other properties over the years. i am a travel agent in Australia and have stayed at many hotels around the world and would recommend the Altis as one of the best hotels in which I've ever stayed.
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Date of stay: March 2020
Rooms
Service
Sleep Quality
Room Tip: All rooms are very comfortable but the corner suites are very large and have a balcony
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3 Helpful votes
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Response from GSAltisTeam, Guest Experience Manager at Altis Grand Hotel
Responded May 3, 2020
Dear valued guest, Thank you for choosing Altis Grand Hotel, for the second time! We really appreciate for taking the time to write a review about your hotel experience. We are delighted to realize how wonderful was your stay with us. We are proud to realize that we exceeded your expectations, even more, given the global situation with Covid-19. It is very rewarding for us to realize that all the hygiene and safety procedures that we implemented immediately according to this global pandemic, in order to reinforce our high standards, were recognized by you. Our guests's safety is a priority for us. Also, we are glad to know that you appreciate our kind upgrade to a Suite and especially, to know that our team made the difference, we work everyday to achieve that and therefore, to exceed our guest's best expectations! We will share your kind review with Bruno Tomás from Reception and with our Guest Service Team. We are sure they will be very proud! We hope to have the pleasure of having you again with us, so we could provide you a wonderfull stay one more time. Thank you for your recommendation! Best regards, Filipa Batalha | Guest Experience Manager
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Steve4R wrote a review Mar 2020
London, United Kingdom18 contributions25 helpful votes
We stayed at the Altis Grand for five nights and wish we had stayed longer. The staff are very friendly and the junior suite we stayed in was well laid out and very comfortable. The hotel is close to all the amenities and a pleasant walk to the Praca do Comercio with all the restuarants and shops. The restuarants in the hotel are very good. We had lovely meals in both the burs and the grill on the top floor. Excellent breakfast as well. Thoroughly recommend this hotel.
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Date of stay: March 2020
Value
Location
Service
Room Tip: Junior suite 728
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2 Helpful votes
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Response from GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel
Responded Mar 22, 2020
Dear Mr. Steve, Thank you for choosing Altis Grand Hotel and for taking the time to write such a nice review about your hotel experience. We are delighted to realize that you had a very positive impression regarding the service and overall experience. It is always very rewarding to receive this kind of feedback! Thank you very much for all your compliments and your recommendation! We will be very happy to welcome you back to the Altis Grand Hotel. Best regards, Joana Ribeiro | Guest Experience Ambassador
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kpkp wrote a review Mar 2020
Bolton, United Kingdom141 contributions75 helpful votes
Visited Lisbon with my daughter and she made a great hotel choice. We arrived early and our room was available which was a great start. All the staff in the hotel looked after us really well. Room was a good size and had really comfortable beds with amazing pillows. We were given a complimentary offer of a free cocktail each in the 12th floor bar for both nights if our visit. We paid separately for breakfast one morning which was good with lots to choose from as well as being able to make requests for other things like omelettes but not sure it was worth the 18 euros per person cost. The shuttle bus timed perfectly for our return trip to the airport too but be aware it does not run frequently and only has space for 8 passengers so book when you check in. Now for the reasons I gave 4 out of 5. No milk to make a drink in the room just 3 pods to make coffee and 3 teabags. No power point near the mirror for hair straighteners. Finally the requirement to wear a swimming cap in the jacuzzi. No spa we’ve been to does this and it stopped us using the facilities as we felt it would spoil the relaxation element. They do sell swimming caps at just under 2 euros so not an attempt to get money just a weird rule. Overall a fantastic stay in a beautiful hotel with amazing staff
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Date of stay: March 2020Trip type: Traveled with family
3 Helpful votes
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Response from GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel
Responded Mar 16, 2020
Dear valued guest, Thank you for choosing Altis Grand Hotel and for taking the time to write such a detailed review about your hotel experience. It is very good to know that you had a very good impression regarding the service and overall experience, though, we regret to realize that not all aspects of your stay were as you expected. It is part of the Health and Safety regulations that all our guests should wear a swimming cap at our jacuzzi and indoor pool so, despite our truly understanding abour your disappointment, is our responsibility to comply with the country current laws. We appreciate your comprehension. We will be very happy to welcome you back to the Altis Grand Hotel. Best regards, Joana Ribeiro | Guest Experience Ambassador
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PRICE RANGE
$119 - $283 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
295
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Frequently Asked Questions about Altis Grand Hotel
Which popular attractions are close to Altis Grand Hotel?
Nearby attractions include Scapers (0.2 miles), Medeiros e Almeida Museum (0.07 miles), and Red Frog - Speakeasy Bar (0.2 miles).
What are some of the property amenities at Altis Grand Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Altis Grand Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Altis Grand Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Altis Grand Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to Altis Grand Hotel?
Conveniently located restaurants include Bettina & Niccolo Corallo, Adega Dom Luis, and Zazah.
Are there opportunities to exercise at Altis Grand Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Altis Grand Hotel have an airport shuttle?
Yes, Altis Grand Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Altis Grand Hotel located near the city center?
Yes, it is 0.9 miles away from the center of Lisbon.
Are any cleaning services offered at Altis Grand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Altis Grand Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.