Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
This hotel is located in Cascais over the sea and close to the Marina. The centre of Cascais is approximately 800 m away and offers several shops and entertainment venues. A link to the public transport network is only 100 m from the hotel and the nearest airport is 30 km away in Lisbon. Completely renovated in 2004, this hotel offers 7 floors with 233 rooms of which 75 standard rooms and 29 junior suites with ocean view. The Hotel offers a 24 hour reception desk, free Wi-Fi in public areas, currency exchange desk, wheelchair access, lifts and parking. In the public areas guests will find one restaurant with buffet or a la carte menu, two bars, a Health Club with Spa, outdoor pool for adults and children, gardens and a playground. Business guests can take advantage of 3 meeting rooms with Wi-Fi Internet connection and multimedia devices. 24 hour room service and laundry service are also available. The tastefully re-decorated rooms come equipped with air conditioning, electronic safety door look, direct telephone, safe, LCD TV with Cable and Pay TV, Wi-Fi Connection (for and additional cost), Minibar and 24 hour room service, private bathroom with telephone and hair dryer. The hotel's Health Club has free access for guests is equipped with sauna and a Spa where you can enjoy massages and beauty treatments for an additional fee. In the exterior will find a swimming pool with a children's paddling area, a pool bar as well as a sun terrace with sun loungers and parasols laid out ready for use in the hotel grounds. A game room with billiard/snooker table among the hotel leisure options and the nearest golf course can be found approximately 2 km away. Guests may select their breakfast and lunch from a wide buffet. Lunch and dinner may also be taken a la carte and lunch can alternatively be chosen from a set menu. Special diet requirements are also catered and special requested dishes can be prepared. Furthermore, it is possible to book a half-board stay.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Park View
Languages Spoken
English, French, Spanish, Italian and 1 more
Location
Rua Frei Nicolau de Oliveira 80 Parque da Gandarinha, Cascais 2750-641 Portugal
Name/address in local language
Vila Galé Cascais
1,539 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Nestled near the heart of Cascais, Vila Galé Cascais is often applauded for its prime location, offering easy access to the marina and local attractions, as well as convenient trips to Lisbon. The rooms are generally found to be spacious, although the charm is somewhat diminished by dated decor and occasional noise. While the staff at the hotel receive compliments for their friendliness, some guests have experienced delays during busy periods.
The pool area and breakfast spread are highlights, but visitors suggest that enhancements, especially regarding Wi-Fi, could enhance the overall experience. Cleanliness is a strong suit, with the hotel maintaining high standards across rooms and communal spaces. The value proposition presents a mixed bag, with guests expressing contentment with pricing but noting unexpected charges for certain amenities.
Location
Convenient
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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A large modern hotel which is well located if you are staying in Cascais. It is only a ten minute walk into town and the nearest beach and the front of the hotel overlooks a large park. There is plenty of parking. All Covid-19 precautions were clear and being observed.
The staff were all excellent and spoke very good English. Our room was large, the bed was huge, and overlooked the park. As we had a small balcony that was particularly nice. Everything was immaculately clean.
Breakfast was a combination of some self-service but most items, including hot food, were served from behind counters. There was plenty of choice and you could have as much as you wanted. We were able to eat breakfast outside and enjoy the peacocks walking around as if they owned the place!
The large pool had the surrounding sun beds adequately separated and we felt Covid safe the whole time we were there.
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Date of stay: September 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vila Galé Hotéis, Proprietário at Vila Galé Cascais
Responded Nov 17, 2020
Dear Dave, It was a great pleasure to welcome you in Hotel Vila Galé Cascais! Thank you in advance for your preference and for your review. It is very gratifying for us to know that you enjoyed your stay with us and that you felt safe here. We are delighted with your kind words and we will pass them on to the whole team, it is rewarding to the whole team the recognition of our daily effort in order to provide a good experience to our guests and encourages us to improve continuously. Thank you again for your lovely review and for spending your time sharing your experience! We look forward to welcome you again in a near future! With our best regards, Diana Santos
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When big chains of 4 stars hotels decide to serve poor quality and cut from the cost of quality provided like low cost cheap hotels, definitely will destroy your stay. First of all, i use to stay in Vila Gale Cascais occasionally for the last 7 years, specifically because of the view, quality and quietness, but! when i checked in and i found no amenities, and just soap dispenser to wash your face and hair etc you will be shocked specially that it was not before, knowing that the price of rooms get increased not decreased, followed by destroyed ceiling dribbling water continuously on top of your head, and the water closet was not working and dribbling water all the night with awful noise, until i decided to turn off all the toilet tabs, the sliding doors are very strong and heavy to open or close, the safety box is not free of charge anymore, and when i accepted to pay, they said sorry we have problem for the time being, i had to ask for the kettle and tea to be provided as it use to be before, twin beds are very small and mattress really hard. View still amazing as can't be changed and room was upgraded by decent receptionist who try to make you happy all the time, breakfast very good and fresh as always, the hotel is clean, but really need to be observed always for rooms maintenance. overall passable stay, but not again.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VilaGaleHotels, Assistente Direcção at Vila Galé Cascais
Responded Feb 22, 2020
Dear Guest, Thank you for taking the time to provide your feedback regarding our hotel. We strive to provide an environment of comfort and value to our guests and we are concerned when we don’t achieve it. We are glad that you enjoyed our breakfast selection and tthe service provided for our staff. We have taken note of your comments and we will use these to monitor and improve the quality of services we offer to our guests. We hope to have the opportunity to welcome you again at Vila Galé Cascais on your next trip to Lisbon. Kind regards, Diana Santos
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Stayed in room 630 on the top floor, amazing view of the pool, the sea and to the marina. Although with the hotel very quiet I shouldn’t really have had to ask for a sea view, I would hope they would try to exceed expectations when tourists are thin on the ground. The beds were very comfortable and slept very well, better than at home. The room was large and the shower was excellent. My only slight gripe would be charging for the safe, and the small AC unit wasn’t really up to the job for such a large room. Great location and staff were very helpful with bus information and breakfast was excellent too. Wouldn’t hesitate in staying here again, great location, short walk to town, even shorter to the marina with lots of restaurants. Hire a bike and head west, the beaches are truly amazing!
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Date of stay: June 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vila Galé Hotéis, Proprietário at Vila Galé Cascais
Responded Jul 19, 2020
Dear Guest, Thank you for choosing Hotel Vila Galé Cascais for your stay. It was a pleasure to have you as our guest. We appreciate your feedback regarding our hotel! We are glad that you have enjoyed our wonderful view over the sea and that our staff was charming. We are delighted with your kind words and we will pass them on to the whole team. Thank you again for your lovely review and for spending your time sharing your experience! We look forward to welcome you again in a near future! With our best regards, Diana Santos
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Stayed two nights after fleeing a bad Airbnb experience. Great location, easy walk from the center, is next to a beautiful park which is delight to spend time in. From check in to checkout all staff were friendly, courteous and helpful and the breakfast buffet is very good. However I cannot remember staying in a hotel that did not have a coffeemaker. Also most hotels have an iron and at least one complimentary bottle of water. This hotel had none of these and it seems strange to me. I would probably stay there again for the reasons mentioned, but it could be improved with little effort by the hotel.
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Date of stay: February 2020
Value
Rooms
Service
Room Tip:Park side rooms are over the parking lot so are a bit noisier but nice view of park and are...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VilaGaleHotels, Assistente direcção at Vila Galé Cascais
Responded Feb 9, 2020
Dear Mr Greg, Thank you for your preference on Hotel Vila Galé Cascais! It was a pleasure to have you as our guest! We are pleased to know that you enjoyed your stay and the service provided by our staff. We would like to clarify that we have Tea/Coffee Free Service in the room by request, we have the information on the room, sorry about that, please next time you can just ask in the reception for the tea/coffee service for free. About the iron because of security reasons we don't have to borrow but we can provide the service. Thank you again for your review and we look forward to welcome you back in our hotel! With our best regards, Diana Santos
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We love coming here, over twenty years, the location is perfect and we love the walk down into town.
We are happy with the hotel on a B&B basis finding new restaurants and bars every time we come. Our room had a walk in shower which was much nicer than the old style shower in bath, it was usually serviced by 10am most mornings. Reception were very friendly and it was great to see our old friends Mario and Bruno still looking after the bar impeccably.
We stayed for a week, the first half of which was very chilled with golfers disappearing after breakfast and also crews partaking in a yachting challenge gone most of the day.
It was on the Friday of our stay that families from the UK with sons taking part in an under 13 football tournament arrived and disturbed the atmosphere. The next two mornings were fine with the families leaving for the matches, but then they returned in the afternoon and took over the pool and were a real nuisance playing football. The hotel seemed to have a member of staff keeping an eye on everything but he had no control. They were noisy in the bar forcing the entertainer one night to stop playing as he couldn't hear himself sing! I'm quite happy with children at the hotel, it's a family hotel but there was little parental control unfortunately.
Not the fault of the hotel. Bad timing for us that we booked at the same time as them, I just hope we avoid them in future if they are here every year.
One other moan, the music track played in the children's hut must be repeated at least five times a day. Come on Vila Gale buy some new tunes for us please?
Moans out of the way we love coming to this hotel and will be back next year all being well.
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vila Galé, General Manager at Vila Galé Cascais
Responded Jul 31, 2022
Dear Carol, First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback. I am glad that you have enjoyed our hotel despite some less positive details that you mention. We did have a group of some children always with the parents and they were always warned and called to attention regarding noise and we always did our best to ensure that other guests were not harmed. We already have some new musics so next time you visit us, just let us know what you think about it! I hope to welcome you back soon. Best regards, Inês Cortes Rosa
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We were given a room which looked totally different to the room we booked. The room and a terrible musty smell and became unbearable to stay in. When we complained to staff they sent someone from housekeeping up who said the reason for the smell was the old carpet in the room. They offered to spray air freshener and leave the van with us to use as we needed. This was an entirely unsatisfactory resolution for us so we asked to change rooms. There was one particular front of house staff member who was entirely unhelpful and didn’t try to help us at all. A more senior member stepped in and eventually told us we could change rooms the next day when a different room became available.
There was very little information provided to us when we checked in; we weren’t told where the pool or restaurants were, we didn’t know what the opening times were etc.
We paid a bed and breakfast rate and only ended up eating the breakfast ok the first morning because it was so poor. The buffet breakfast on offer was so awful - poor quality fruit, processed meats, powdered scramble eggs sitting in water etc.
The hotel has a nice location just outside the town and a short 10 minute was to the town and Boca Inferno. It’s also very close to the marina.
Overall the hotel is not 4*. The service is lacking and the decor could do with considerable updating. It is more of a 3* hotel compared to others we have stayed in. Value for money is not good. We will not be returning to this hotel after the experience we had.
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Date of stay: April 2022Trip type: Traveled as a couple
Room Tip:This hotel is more like a 3 star hotel. I would avoid if you are looking for any type of luxury...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vila Galé, General Manager at Vila Galé Cascais
Responded Jul 31, 2022
Dear Guest, First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback. Our goal is always to please our guests so that they feel comfortable in our hotel. I apologize if we were unable to meet your expectations regarding the service provided. I apologize if we were not able to meet your expectations but our goal is always to please our guest and we always do everything we can to achieve it. I hope to be able to welcome you back in order to verify that we are a very good hotel and that our focus is on the guest. Best regards, Inês Cortes Rosa
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I stayed for 5days over Christmas at the Vila Gale Cascais and had a large bedroom complete with a small kitchen ideal for anyone wanting to do a bit of self catering which I did not as I stayed half board basis. The food was buffet style and my only complaint is that the cooked food was barely warm but otherwise there was a good choice and the staff were very pleasant.A bottle of red wine was left in the room on Christmas Eve which was a nice touch and the hotel was well situated near to the coast
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VilaGaleHotels, Gestor at Vila Galé Cascais
Responded Jan 13, 2020
Dear Mrs. Joan C, It was a pleasure to have you as our guest! Thank you for your preference in Hotel Vila Galé Cascais. We appreciate your kind review regarding our location, room, staff and hotel facilities. We are glad that you enjoyed your stay and the Christmas Gift. Looking forward to welcome you back in a near future, we wish you al the best. Thank you very much Rúben Santos
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We had booked a junior suite with sea view and balcony for 14 nights early August for 2 adults and 1 child. We had chosen this hotel for the location and also for the suite, which was looking like an appartment. However we were given a room, which was absolutely not the one we had ordered and not matching at all the pictures. We complained five times at the reception desk and the response was that the hotel was booked and we could not change the room. Unfortunately we had paid in advance and they did not care at all about our complaint. We had the room 640, which was kind of a suite, however pretty small with no separate door and a very tiny double bed and so unconfortable, and a very little balcony. We slept so badly during 2 weeks. We could see that the standard room was actually bigger and with a nice bed. So the recommencation is not to order a suite as not worth it. We paid 80EUr more per night for a room which was so unconfortable compared to the standard room. Honestly so disappointed with room 640. Now the hotel has a great location and the breakfast was nice with fresh fruits and eggs, However no feedback from the hotel after complaining 5 times at the reception, I also sent an email while we were still there and provided a low satisfaction rate, but absolutely no response from the hotel. Again disappointed as we could have had a standard room in the luxus hotel nearby for the price we have paid in this hotel.
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vila Galé, General Manager at Vila Galé Cascais
Responded Oct 9, 2022
Dear Guest, First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback. I am sorry to know that your stay with us wasn't the best one possible. Our goal is always to please our guests so that they feel comfortable in our hotel. I apologize if we were unable to meet your expectations regarding the rooms and the service provided by our reception. Our suites do not always have a balcony, which is why we do not mention this point on any of our booking platforms. When we have the availability to change rooms when the client is not satisfied, we always do that. I apologize if we were unable to do so at that time. For us it is very important that our guests feel good about us and that's why I'm pleased to know that you enjoyed our breakfast and location. Hope to welcome you again soon and I am sure that your experience will be different and pleasant. Best regards, Inês Cortes Rosa
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Today I went to Vila Galais Cascais to pick up some friends who were staying there. While waiting I went to their buffet restaurant and asked the hostess at the entrance if I could have a glass of water (from the decanter which was on the buffet counter) and she told me that I had to pay for it. I said there is plenty water on that counter that she could pour in a glass but she insisted that I had to pay for it and that this is the way in Portugal ! I don’t think so because this is definitely not the hospitality I have seen elsewhere in Portugal. All I was asking was a simple glass of water nothing more nothing less. Can we call this “hospitality » ?? !! What a shame to have such an experience at a resort hotel !
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vila Galé, General Manager at Vila Galé Cascais
Responded May 14, 2022
Dear Guest, I am sorry to read that your experience with us wasn't the best one possible. The situation that you describe is not our way of dealing with our customers. We always do everything to please and satisfy the needs of those who seek us, so I apologize for the inconvenience, but it was certainly a misunderstanding at the time. Hope to welcome you in another situation. Best regards, Inês Cortes Rosa
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Stayed for 3 nights, on arrival room was not ready, would be ready at 3pm - so we stated we would go to town, main entrance to the hotel is down a step incline, there is a small gate for guests to use at the Town end of the property, gate security operated by room card, no mention or offer of a guest card so we had to take the long way both times. Lady on check in was not very presentable, looked dirty and was rude, constatinly anserwing the phone and dealing with other guests all at the same time.
There are no tea or coffee making facilities in the room, for a £200 a night room would expect that.
Mentioned that the safe was not operating to yet another rude boy on reception,was told that was an extra fee (2.50 euro a day) never have I had to pay to protect my valuables from effectively hotel staff ever ..... duty manager was OK agreed that it was not right and waived the small cost.
Icing on the cake, is they will not all you a guest iron , pretty standard every where else and if I wanted my shirt ironing that was an additional cost.
These little things clearly shows the hotel don't care for their guests, pretty disgusting all round.
There are so many nice hotels in the area and I would recommend this one as a last resort.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vila Galé, General Manager at Vila Galé Cascais
Responded Jun 16, 2022
Dear Miikes, First of all, I would like to thank you for choosing Vila Galé Cascais for your stay and take the time to give us your feedback. Our goal is always to please our guests so that they feel comfortable in our hotel. I apologize if we were unable to meet your expectations. We do have a kettle available on request to the rooms, you just need to ask for it at the reception and one of the staff will take it to the room. Our safe is paid as a company polics and is available for all of our guests. Feedback from our guests is always very important and makes us improve day by day, so thank you for helping us to improve. We will take into account the mentioned points. Hope to welcome you soon. Best regards, Inês Cortes Rosa
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There are more places to choose from in the Cascais area.
PRICE RANGE
$125 - $151 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vila gale cascais hotel cascais, vila gale village hotel cascais, vila gale village cascais, cascais vila gale village
LOCATION
PortugalCentral PortugalLisbon DistrictCascais
NUMBER OF ROOMS
233
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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