The Oitavos
857 reviews
#15 of 42 Hotels in Cascais
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Rua dos Oitavos, Cascais 2750-374 Portugal
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About
#15 of 42 hotels in Cascais
Location
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Service
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Inspired by the timeless beauty of the Atlantic coast, The Oitavos seeks to embrace rather than compete with nature. Its bold design, sleek lines and elegantly simple interiors focus attention outwards – on the historical and natural elements of the grounds and the drama and romance of the Atlantic Ocean. A stunning blue colour palate will cool your senses, blending with the colours of the sea and the violets of the flowers dotted across the landscape. Contemporary sculpture and paintings by Portuguese artists will enrapture against the white canvas.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot tub
Infinity pool
Indoor pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Poolside bar
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Park View
Languages Spoken
English, French
Location
Full view
Contact
Rua dos Oitavos, Cascais 2750-374 Portugal
Name/address in local language
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857Reviews12Q+A100Room tips
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+1
I live 20min from Oitavos and still choose oitavos to spend a relaxed weekend. THE PLACE IS JUST AMAZING! Rooms are generously big, views are beautiful, staff is great and the breakfast is as good as breakfast get. Really a 10/10 experience. I can’t comprehend how people can give a bad review to this place, seriously!
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Date of stay: October 2020Trip type: Traveled as a couple
Helpful
It was our second stay in the hotel and we enjoyed it again very much. We only can repeat what we wrote in our October 2017 review. We (a couple) booked a prepaid arrangement „Stay and Play Golf & Breakfast“ in a Premium Loft in august/September 2020.We booked directly with the hotel. Booking process was very efficient. We got exactly the room we asked for. Our room was wonderful on the 3rd floor and the ocean view amazing. When we arrived with our car, a staff member took immediately charge of our luggage and brought it with no delay to our room. Check-in was very friendly and fast. You like or you don’t like the modern design of the hotel. We like it. Breakfast opens at 07.00. We entered the breakfast room always at 07.00 and found a perfect prepared and exceptional buffet. We asked for special coffees (Cappucino and double Expresso with hot milk); they were served very fast by very nice personal. After the 3rd day we got our coffees without having to ask for. This is service! Golfbags and buggy were always ready when we went to the Caddy room around 07.30. Great service again. We had lunch at the Club House and at the Hotel Terrace and were also very satisfied. Nice hosts, good food and wonderful view. We will call again.…
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Date of stay: August 2020
Location
Cleanliness
Service
Helpful
DO NOT GO THERE UNLESS YOU WANT PROBLEMS!! HORRIBLE SERVICE, CHEAP DECORATION AND RUDE STAFF!! Yesterday Thursday 8/20/20 we checked in to the Oitavos Hotel where we had booking the Oitavos Suite (which the réception called the « best suite in the hotel ») and were shocked by the low quality service (For example, we booked the best suite and no one even accompanied us to our room to show us the room! Many more problems with the service followed) and the low quality building (the lobby looks like an airport) and the suite itself. It is very far from 5 star quality. Not to mention that they don’t even had a spa open everyday in the high season and they can’t even offer you basic services like providing tennis balls for tennis. And the golf carts they used to show us the Forte villa (which was a 15 minutes « off road » drive from the hotel) were falling apart. What a joke. We immediately told the reception that this hotel was not up to the standards of a 5 Star hotel and that not only would we not stay, we would cancel our entire Portugal trip and go back to France as a result. The manager on duty was apologetic and offered to reimburse us 100% of our stay, which we had paid for upon arrival. As it was already 4pm at this point, and the next flight to Marseille was the next day on Friday, he said that there was no problem to stay 1 night and he would reimburse the remaining. Unfortunately we only had problems after staying, so much so that we should have left immediately and found another hotel for the night! Everything was wrong, the dinner order and breakfast orders from room service were delivered incorrectly, the hotel called the wrong car to take us to the airport (we specifically asked for a Mercedes van - and confirmed it in the morning ! - and the reception ordered a sedan), among other things. The service is very low quality all together. Honestly like staying at an airport Novotel. You can not even call this hotel 4 stars. Maybe 3, between the bad service, the weak product offer (I have never seen such a short room service menu in a 5 star hotel) and the low quality furnishings in the room - it looks like a dorm room in a university, or a hospital rehabilitation room! Not to mention the « Sea View » is totally blocked by construction cranes. To make matters worse, when we arrived at the front desk to settle the bill for the extras, the receptionist refused to reimburse us as the Manager on duty yesterday had promised! He could not reach the Manager on duty George on the phone (he works the afternoon shift) and the General Manager refused to honor the promises of the Manager on Duty George. What a horrible customer service. Shameful that you call yourself 5 stars.…
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Date of stay: August 2020Trip type: Traveled on business
Helpful
Response from The Oitavos, Outro at The Oitavos
Responded Sep 10, 2020
Dear guest, Your review is in bad faith, malicious, false and doesn’t reflect The Oitavos hotel property and the experience Guests have when staying with us. From lacking tennis balls to golf cart quality, to hotel decoration, your review is false. It is also false what you mention regarding the alleged reimbursement the Front Office Manager offered you. There are two true facts mentioned on your review: 1 - the schedule of the Spa (although it is mentioned on the website). What needs to be said (but you don’t say) is that the indoor pool, sauna, turkish bath, and Jacuzzi are opened every day and that the Spa therapists make massages upon request on the closed days of the Spa; 2 – there was a misunderstood by a Concierge staff member on your request of a Van and a Sedan was arranged. Cancelation policy (as stated below) was previously acknowledged by you when reservation was made. Although there are cancellation policies in place to manage the property inventory (otherwise it would be chaotic), Management has several times since the hotel opened 10 years ago offered vouchers to use room nights in the future and opened exceptions (reimbursement) to Guests when they act reasonably and are polite. The confirmation letter was sent to your email before you arrived at the hotel stated the following: Cancellation Policy (e-mailed with confirmation letter of reservation) Modifying your Reservation: Please note that a change in the length or dates of your reservation may result in a change of rate. Cancellations of individual reservations must be made in writing via e-mail and there is no charge if they are received at least 5 days prior to the Arrival Date. If the cancellation of an individual reservation is received in the five days prior to the Arrival Date the first night will be charged as a penalty. No Shows will be charged for the whole of the stay reserved including any extra services reserved (Spa, Meals, etc) as a penalty. After check in, all the cancellations and amendments (room nights or other services) will be fully charged as a penalty. Penalties will be charged to the Credit Card indicated on the Reservation. On these terms, we didn’t had a justification to reimburse your reservation. Kind regards, The Oitavos
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+1
I stayed here in offseason.. late Feb/March 2020. Checkin was smooth and the staff was warm and inviting. We stayed on the 3rd floor with a great view of the golf course and Atlantic Ocean. The room was very spacious.. with a king bed, seating area, with a large TV... desk, coffee maker... complimentary water bottle.. bathroom had a bidet, shower and a separate tub that looked out to the golf course. private patio was great for coffee.. the room also had a safe... would stay here again!
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Date of stay: February 2020Trip type: Traveled on business
Value
Service
Sleep Quality
Room Tip: I think all of the rooms have a great view.. but ask to get an ocean view
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Helpful
We were looking forward to our stay but unfortunately we were greeted with a very cold and unfriendly atmosphere. The services and features like the spa including the swimming pool don’t represent the expectations to a five star hotel and even have to be paid additionally. The staff seems quite uninterested and overall it feels like they don’t care about the guests or their wellbeing.
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Date of stay: February 2020Trip type: Traveled with family
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PRICE RANGE
$189 - $316 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the oitavos hotel cascais
LOCATION
PortugalCentral PortugalLisbon DistrictCascais
NUMBER OF ROOMS
142
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Claim Your Listing Frequently Asked Questions about The Oitavos
Which popular attractions are close to The Oitavos?
Nearby attractions include Farol da Guia (0.7 miles).
What are some of the property amenities at The Oitavos?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Oitavos?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Oitavos?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to The Oitavos?
Conveniently located restaurants include Furnas Do Guincho, Monte Mar, and Verbasco.
Are there opportunities to exercise at The Oitavos?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Oitavos have an airport shuttle?
Yes, The Oitavos offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Oitavos?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Oitavos?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Oitavos offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.