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The hotel is all in all a nice facility which needs renovation here and there. The service is far away from 5 stars. Maybe more senior personnel would help to increase professionality. At breakfast, the service staff was often confused, we got things that we...More
The deep bass of the wedding music lasted until 6am. The fire alarms went off probably a dozen times between 1am and 6am. The hotel staff did not know how to address the issue and were not helpful to the dozens of guests complaining. That...More
1 Thank ericgplatt
Management response:Responded 1 week ago
Dear Mr. Eric Platt,
We hope this e-mail finds you well. Thank you for taking your time to write us your feedback.
All the above situations you describe regarding the wedding are unacceptable and the responsibility is from the hotel. We are sorry for all...More
The good points: Rooms are huge and really high quality, really spacious hotel, pool area ok but not the best. Staff I found generally really happy to help BUT and for us a big BUT the weekends I now understand they have wedding parties!!!!
Cut...More
2 Thank philrees2017
Management response:Responded 1 week ago
Dear Mr. Philip Rees,
We hope this e-mail finds you well. Thank you for taking your time to write us your feedback.
First of all we would like to apologise for all the troubles caused by the event. All the above situations you describe are...More
Had a bit of issue upon check-in where breakfast was not included (breakfast was included in my booking). The front office lady then told me to deal with the agent I booked the rooms?! Thanks for the great "suggestion" where clearly it was a mistake...More
This hotel is hugely let down by having the lowest level of service I've ever seen in a 5 star. It's not even comparable to anything I've come across.
Firstly, the good points - beautiful well maintained pool good temperature and clean large rooms. The...More
$214 - $366 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#9 Romantic Hotel in Cascais
#9 Business Hotel in Cascais
#10 Spa Hotel in Cascais
#11 On the Beach Hotel in Cascais
#15 Luxury Hotel in Cascais
Room types
Suites ,
Non-Smoking Rooms ,
Family Rooms ,
Accessible rooms
Number of rooms
142
Reservation Options
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Response from THEOITAVOS | Property representative |
Dear sir,
Thank you for your interest in The Oitavos.
Regarding the water temperature of the outdoor swiming pool, it is between 26-28 celsius and the interior jet pool between 31-33 celsius.
We provide complimentary... More
Dear sir,
Thank you for your interest in The Oitavos.
Regarding the water temperature of the outdoor swiming pool, it is between 26-28 celsius and the interior jet pool between 31-33 celsius.
We provide complimentary transfers for the beach during summertime (June, July and August), however if you would like to walk to the beach it would be aproximately 30 minutes.
Best regards,
The Oitavos Team
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United States