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Hotel do Canal

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#1 of 5 Hotels in Horta
Certificate of Excellence
GreenLeadersBronze level
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Hotel do Canal
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306 Reviews from our TripAdvisor Community

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Showing 138: English reviews
Singapore, Singapore
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Great location and breakfast. Clean rooms and fast internet. Reasonable prices. Much much nicer than the other 4 star option the Faial Resort (yuk). Rooms are small but adequate. Bathrooms nice, free parking and helpful staff. Great if you are spending time at the marina

Helpful?
Thank Scubabunnie
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, Thank you for writing a review about Hotel do Canal! We were delighted to know that you enjoyed your stay with us. It was really a pleasure to welcome you as our guests. We hope to meet you again at Bensaude Hotels. Best regards. Arlene Nazaré Manager More 

Jerusalem, Israel
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice hotel slightly old fashioned decor but very well kept. Excellent service by the desk staff. Breakfast was surprisingly disappointing esp. compared to lesser hotels we stayed in on this trip. Stale bread, undrinkable coffee from a machine (we ultimately figured out that you can request espresso from the bar during breakfast ) etc. Also fitness and spa facilities not... More 

Helpful?
Thank Effie_11
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, We would like to thank you very much for choosing to stay at Hotel do Canal and for taking the time to write a review. Comments like yours are most valuable, for they enable us to meet our guests needs thus encouraging all of us to fulfil our duties with our most capacities and ameliorate our service. We... More 

Epsom, UK
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel during our Saga Tour in July. The hotel is situated on the harbour and close to the well-known Peter’s Café (otherwise known as Café Sport). We were allocated a room on the first floor, but this was in fact virtually at ground level of the side street. The room was dark and noisy (the road... More 

Helpful?
Thank Victoria37
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, We would like to thank you very much for choosing to stay at Hotel do Canal and for taking the time to write a review sharing your experience with other travellers. We were delighted to know that you were happy with the sea view room that we were able to provide on your second night. Comments like yours... More 

Bucharest
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Everything is as expected. Breakfast is a feast. Something we didn't had in other places in Açores. It might be pricey in the season, but you will be well treated. Try not to have the room at the last floor, because you might use the AC to cool it down.

Helpful?
Thank mihaimk
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, Thank you for staying at Hotel do Canal during your vacation at Faial Island. We were glad to know that our services met your expetations and that you recommend Hotel do Canal as the best choice in Horta! Thank you for sharing your experience with other travellers. We hope to meet you again at Bensaude Hotels! Best regards.... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Absolutely lovely hotel. The staff are great and we were treated very well. Including a sea view room and champagne for my husbands special birthday. The location is great and with lots of great restaurants nearby. I had a Beautiful gin and tonic in the bar too

Helpful?
Thank Debbie F
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, Thank you so much for staying at Hotel do Canal. It was really a pleasure to welcome you as our guests. We were delighted to read your review. We hope to meet you again soon at Bensaude Hotels! Best regards. Arlene Nazaré Manager More 

Tessenderlo, Belgium
Level Contributor
28 reviews
6 hotel reviews
3 of 5 stars Reviewed July 20, 2016 via mobile

Great location at the harbour center. Good restaurant nearby. Rooms are ok, staff ok, facilities adequate and the breakfast moderate. Fruit juice was not even near of what it should be, low fruited water one calls that :(

Helpful?
Thank JLDB007
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, Thank you so much for your review with important feedback about the services provided. We hope to welcome you soon and again at Bensaude Hotels! Best regards. Arlene Nazaré Manager More 

Darlington
Level Contributor
787 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 326 helpful votes
4 of 5 stars Reviewed July 8, 2016 via mobile

We stayed here for three nights as part of our two-week four-island trip. In a nutshell this was the best hotel of the four we stayed in. Positive features (loads) - nicely located near the harbour and just a short walk into the centre of Horta - lovely spacious rooms - comfortable beds and a choice of pillows - top... More 

Helpful?
Thank mikeedeedee
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, We would like to thank you for taking the time to write a review following your stay at Hotel do Canal. We gratefully acknowledge your comments and suggestions, as they allow us to improve our service and better satisfy our guests. We look forward to host you again at Bensaude Hotels! Sincerely yours, Arlene Nazaré Manager More 

Kent, UK
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 4, 2016

Had a few days here, as part of a Saga tour. This is one of a group of hotels that are similar in a way. Nice outlook overlooking the harbour and beyond. It's a very nice little resort, which is ideal for just a few days. Food and service were fine, with plenty of choices at the ever changing buffets.... More 

Helpful?
Thank JohnCol
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, It was a pleasure to welcome you at Hotel do Canal. We are delighted to know that you enjoyed your stay with us. Thank you for sharing your experience with other travellers. We hope to meet you soon and again at Bensaude Hotels! Best regards. Arlene Nazaré Manager More 

Eastbourne
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 30, 2016

Room ok, staff disinterested. Food truly awful, we ate out in the end, couldn't take another buffet. Good location, lots to walk to but a very uninspiring hotel in general. Bar prices seemed almost made up, drinks weren't measured but were charged like doubles, very irritating.

Helpful?
Thank BarbEastbourne
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, We would like to thank you very much for choosing to stay at Hotel do Canal and for taking the time to write a review on TripAdvisor. We are deeply sorry to learn that your stay didn't meet your expectations. Your opinion was duly passed to our team because comments like yours are most valuable. We are confident... More 

The Netherlands
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 22, 2016

Tucked away in the corner near Horta harbor this hotel has the quality you want. On this tiny island you don't aspect such a good hotel. Friendly staff, clean and spacious rooms. High standard, great buffet and no noise... Want more do you want on this beautiful spot.

Helpful?
1 Thank robispho
Htl_Canal, Manager at Hotel do Canal, responded to this review

Dear Guests, Thank you for choosing Hotel do Canal to stay during your visit to Faial Island. We were delighted to know your opinion about our services and staff. We hope you return soon to the Azores Islands! We are at your disposal for further stays at Bensaude Hotels Collection. Best regards. Arlene Nazaré Manager More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
GreenLeadersBronze level
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
In Faial Island, Hotel do Canal is located on the ocean front of Horta, with a breathtaking view over the city bay and Pico mountain. In this boutique hotel, the history of Faial Island permeates the interior design with its nautical motifs of sail boats, hydroplanes and the codfish heritage. Hotel do Canal is your port of call in the Atlantic, your home away from home, where you can relax and enjoy yourself with the support of a friendly professional team, whether you are traveling on business or on vacation. ... more   less 

Additional Information about Hotel do Canal

Address: Largo Doutor Manuel de Arriaga, Horta, Faial Island 9900-026, Portugal
Location: Portugal > Azores > Faial Island > Horta
Price Range: $67 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel do Canal 4*
Number of rooms: 103
Reservation Options:
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Also Known As:
Do Canal Horta
Hotel Do Canal Horta, Faial Island
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