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Salgados Palace

Traveler (785)
Room & Suite (162)
Pool & Beach (78)

About

#44 of 150 hotels in Albufeira
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Close to the Salgados beach and the Natural Reserve Salgados Lagoon, the modern Salgados Palace boasts a magnificent view over the golf course and the sea. Ideal for the couples and families, the hotel features 228 rooms and suites and offers unparalleled leisure infrastructures that include four outdoor pools, a fantastic spa, several restaurants and bars with panoramic views over the golf course and beach, and a modern congress centre. The prime location between the golf course and the beach makes this the ideal choice for a wonderful holiday.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Room service
Bar/Lounge
Breakfast included
Fitness Center with Gym / Workout Room
Spa
Airport transportation
Babysitting
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Golf course
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Park View

Location

Full view
66Somewhat walkable
Grade: 66 out of 100
24Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
1,063Reviews
162Q+A
100Room tips
Traveler rating
  • 440
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  • 155
  • 39
  • 37
Time of year
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Popular mentions
Although this is listed as a 5 star hotel, there were a number of things that I felt caused it to fall short of this rating. Upon arrival we had a long wait to check-in; there were only 2 members of staff assisting guests and then we found out that check-in was after 4pm! We
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Response from NAUHotels_Resorts, Manager at Salgados Palace
Responded 2 days ago
Dear Guest, First of all, we want to thank you for the preference on the Salgados Palace for your holidays. Kindly note that we are very happy to hear that you enjoyed room and breakfast. We realize that it is not pleasant to wait for the room, however, check in is actually done from 4pm, however as soon as the room is ready is possible to check in earlier. However, our guest's can use the pools, restaurants or bars while the room is being prepared. We truly apologize for all the inconveniences felt during your stay regarding the telephone, the situation is already with the respective management departments in order to solve it. Relative to the access to the indoor swimming pool has an extra cost in order to preserve this area as a relaxation area. We appreciate all the review that you have made us, not just form the hotel but from the surrounding activities. The satisfaction of our guests is our main goal and we thank you for your feedback we hope to improve. We hope to receive you again at our hotel, Kind regards, The Management
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We arrived at the hotel to check in. My new friend Rita came out from the back office, sat us down and got us coffee, while she explained there was a problem with the I T system which required the hotel to close for 2 days. Rita offered us alternative accommodation in any of the
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Response from NAUHotels_Resorts, Manager at Salgados Palace
Responded 1 week ago
Dear Mr. Alexander, First of all we would like to thank you for the preference on NAU Hotels & Resorts. Kindly note that we are very happy to hear that you had a good time in our hotel. Please be so kind to note that our staff works daily to bring you the best experiences. Your friendly words give us the great filling of mission accomplished and we will share with our Team. Thank you for your feedback. We hope to see you soon in the future. Best Regards, The Management
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fantastic service in every respect. both buffets incredible quality and variety. concierge help worthy of 10 stars. birthday gesture memorable(91) amazing forest of palm trees with well designed water features entrance hall like a cathedral in a enhanse environment built round a
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Response from NAUHotels_Resorts, Manager at Salgados Palace
Responded 3 weeks ago
Dear Guest, Thank you very much for your excellent comments recording Salgados Palace. Thank you very much for your wonderful review and for recommending our hotel to other travelers. Your kind words give us the great filling of mission accomplished and we will share with all our Team. Best Regards, The Management
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Staying in a 5 star hotel you would expect a 5 star experience. Although the hotel itself is beautiful the service received was the opposite. On the two occasions we let the maid clean our room personal items went missing including: medication, swimwear and accessories. To have
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Response from NAUHotels_Resorts, Manager at Salgados Palace
Responded 3 weeks ago
Dear Guest, Thank you for your preference for NAU Salgados Palace. We appreciate all the detailed review that you have made us our hotel & facilities, evidencing the negative and positives aspects. Kindly to inform you that we did an investigation with the departments in charge, none of the items you are reporting had disappeared have been found. Please note that the team that works with us deserves our greatest confidence. Kindly accept our sincerest apologies for any inconvenience. Kind regards, The Management
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Arrived c 8pm to what looked like a McDonald's party on speed with children running riot in the restaurant and bar areas. Hotel staff were very helpful and arranged for a different room for us as ours backed onto the hotels air conditioning units. The restaurant resembles a
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Response from NAUHotels_Resorts, Manager at Salgados Palace
Responded Apr 1, 2019
Dear Guest, First of all, we want to thank you for the preference on the Salgados Palace Hotel. We are delighted to hear that you enjoyed your accommodation. Please note that NAU Salgados Palace hotel, with an All Inclusive programme in the summer season, is considered a family hotel, therefore, it is normal that the hotel has a lot of children in the summer. Recording the food aspects, we duly noted your feedback in order to improve our service we will analyse. However we have All in One Restaurant, 19th Hole Restaurant & Bar and Moonlight in order to provide diferent kind of service, food and enviroment. We hope to see you soon in the future. Best regards, The Management
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PRICE RANGE
$99 - $449 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cs salgados grande hotel albufeiracs salgados grande hotel and spa
FORMERLY KNOWN AS
Salgados Grande Hotel
LOCATION
PortugalAlgarveFaro DistrictAlbufeira
NUMBER OF ROOMS
228
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