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Leopold Hotel Ostend

Traveler (118)
Room & Suite (67)
Dining (22)

About

#9 of 46 hotels in Ostend
Location
Cleanliness
Service
Value
Relax and unwind at Leopold Hotel Ostend, located in a beautiful Art Deco building, completely renovated in 2016, only 150m from the beach. Dating from 1928, the timeless elegance of unique historic building has been admired by generations of guests. A perfect base for exploring Ostend: Leopold Park is just around the corner; stroll along the promenade; see a show or try your luck at Kursaal Casino; fabulous shopping on Adolf Buylstraat and Kapellestraat and lively nightlife of Langestraat – all within short walking distance of our hotel. Bruges, with its Belfry and Begijnhof (monastery) is only 30 minutes away by car or 12 minutes by train.
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Property amenities
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast Available
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
Room features
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family

Location

Full view
100Great for walkers
Grade: 100 out of 100
104Restaurantswithin 0.3 miles
38Attractionswithin 0.3 miles
336Reviews
11Q+A
9Room tips
Traveler rating
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  • 55
  • 22
  • 14
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Popular mentions
Stayed 4 nights at very good over-60’s rate. Comfortable, spacious room on top floor. Excellent buffet breakfast. Less than 5mins walk to beach and restaurants. 5-10mins to the shops, 15-20mins to the station and harbour. Staff all spoke English and French as well as Dutch. BUT ... the management recently out-sourced their room cleaning service and that was definitely not a good move. Our room was not set up properly for two people when we arrived. The toilet paper was not refilled when running low. The carpet and bathroom floor were not cleaned each day (not sure that they were cleaned even once in the four days) and the basin was left with dirt in it one day and with finger marks all over the tap. Clearly no care had been taken to prepare the room. Also worth noting that the lift is small and very slow plus our room had no telephone so every time we needed something put right we had to go from the top floor to the reception on the ground floor. The management dealt with the problems professionally and apologetically but, in the end, there were just too many issues. We felt bad that every day we had to report another problem and this took the shine off what was, otherwise, a very pleasant and relaxing stay.
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Response from Hotel-cmanager, Jeroen Pycke, General Manager at Leopold Hotel Ostend
Responded 1 week ago
Dear Linda, Thanks for this review of your recent experience. We are glad to hear that our location was convenient for you. However, we are disappointed to hear that our housekeeping team didn't meet your expectations. I'm sorry to hear your room wasn’t up to the standard you've come to expect from us. I have personally addressed this with our housekeeping team to ensure this won't happen again. This critical feedback will be used in training our team members. Thank you for bringing it to our attention. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received a courteous and friendly service. Despite this, we hope to welcome you back for a better experience. Kind regards Jeroen Pycke, General Manager
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Hotel: Beautiful art-déco hotel and friendly reception. The breakfast was really good as you find everything you need an more. In the lobby there's a small Starbucks Coffee. The hotel itself is 100m from the beach promenade and 300m from the Centre of Ostend. Room: We've had room 203 with 2 single beds for me and my wife and one single bed for our child. The problem is that sometime there was a big gap between my and my wife as the beds were not tied together. Also there was a lot of dust between our beds and the window sill. The dustbin in the shower was not emptied on second day. Finally there is a lot of noise when going in the room because of the creaking floorboards. Besides that everything was ok,
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Response from Hotel-cmanager, Jeroen Pycke, General Manager at Leopold Hotel Ostend
Responded May 7, 2019
Dear Guest, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us. Thank you for appreciating our decor, our team, our breakfast and our location. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Your kind words about our location are truly appreciated. We are sorry for any inconvenience caused. Regarding the beds and the noise, we wish you had informed us during the stay. However, we have taken note of your remark. We hope that the rest of the facilities were to your satisfaction. We hope to welcome you back. Best wishes, Jeroen Pycke, General Manager
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This centrally locates is nicely set up. Friendly staff. Got a free upgrade so had a big room with sauna (although didn’t use). Two single beds pushed together but very comfortable Breakfast was good quality One big downside is the noisy elevator. It can be clearly heard from the top floor rooms. Also walls are thin so noise from neighbouring rooms Overall good hotel though
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Response from Hotel-cmanager, Jeroen Pycke, General Manager at Leopold Hotel Ostend
Responded Apr 13, 2019
Dear Guest, Our team appreciates your kind comments about your recent stay with us. It is nice to know that you were pleased with our breakfast, location and accommodations. We are however sorry to hear that you experienced noise disturbance. We do have earplugs by reception and on your next visit our team would be happy to assist you in selecting a quieter room towards the rear of our building. It is pleasing that, despite this, your overall stay with us was enjoyable. We all hope we may have the pleasure of seeing you again in the future. My best wishes, Jeroen Pycke, General Manager
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Great value for money. We’re a family of four and have been given a large two-room family room. Very clean and modern. We stayed the night as we attended a concert at the Kuursaal which isn’t even 5 minutes’ walk from here. Super helpful and friendly staff working at reception as well, very natural. Great stay, totally recommend.
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Response from Hotel-cmanager, Jeroen Pycke, General Manager at Leopold Hotel Ostend
Responded Feb 16, 2019
Dear Wyndham, It was such a pleasure to receive your glowing review. Thank you for letting us know that everything was to your satisfaction. It is especially rewarding to know that you found your spacious room to be of such good value. Your kind comments about our team members is greatly appreciated and inspires us to continue striving for excellence. Your recommendation is highly valued and we hope that you will return soon. Best wishes, Jeroen Pycke, General Manager
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+1
Stayed here for four nights recently and was very impressed. The staff are very friendly and helpful. The hotel stylish and comfortable. The reception, bar and breakfast area bright and attractive. Breakfast had a really good range of lovely breads, croissants, pastries, muffins etc. We're vegetarian and enjoyed a variety of cheeses, soya milks, yoghurt, muesli etc. Scrambled egg and some fried potato was a nice alternative too. There was bacon and a variety of meats too for those who wanted it. Our room was at the front, first floor. Very quiet, comfortable and warm. Enjoyed a drink in the bar each night, and the free tapas was a bonus. Wouldn't hesitate to recommend.
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Response from Hotel-cmanager, Jeroen Pycke, General Manager at Leopold Hotel Ostend
Responded Jan 31, 2019
Dear fossielig, Thank you so much for this glowing review. We are thrilled that everything met your expectations during your stay! Such positive feedback inspires our team to continue upholding the high standards of service that we set for ourselves. We appreciate your mention of our breakfast buffet. As you kindly noted, we serve a variety of both sweet and savory items that are sure to please everyone's tastes. Thank you for letting us know that you were also pleased with your room and our bar. It would be a pleasure to have you return on a future occasion. Kind regards, Jeroen Pycke, General Manager
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PRICE RANGE
$69 - $194 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Mondo Hotel Oostende
LOCATION
BelgiumFlandersWest Flanders ProvinceOstend
NUMBER OF ROOMS
64
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