All started with Marijke. She helped us make arrangements for food delivery as the restaurants were still closed due to the pandemic. She provided us with all the info we needed to find our way and went herself out of her way to make us feel at home. All staff was genuinely friendly and due to their combined efforts we overcame all of the inconveniences caused by the restrictions that required a bit of improvising. We were thrilled to have our dinner in the opulent salon on the first floor and enjoyed the sauna and swimming pool. A quiet room with view on the canal and little seating area and excellent amenities contributed to a great weekend in a city as quiet as we hope to never see it again.
We stayed at Die Swaene for 2 nights in February 2021 in a Junior Suite (Room 50), at €620, breakfast and parking included. Due to the international travel restrictions, we had already spent several weekends around Belgium the last few months and we were shocked to see for the first time a complete disrespect of Coronavirus-related safety instructions. Apart from the reception, the staff were either not wearing masks or had them under the chin, a member of the staff shared the tiny elevator with guests (we witnessed this twice), and the room cleaning personnel did not wear gloves. In contrast, the hotel swimming pool was closed (without this being mentioned in the website) supposedly due to Corona-related measures, while there were no such health instructions nationally or specifically in Bruges. We selected the Junior Suite for comfort, as we travel with our 10-year old son and the requirement to eat in the room due to the closure of the restaurants. Unfortunately, there was very little space to move around given the extra bed, and one of the 2 little tables was broken, so one of us had to eat on the bed. The room and the common spaces were a bit tired and considerably less appealing than the photos. The breakfast was basic in variety and quality but served on time and with a smile. The parking was spacious and located very close to the hotel. Unfortunately, we found our car scratched by the door of the neighbouring car. When contacted the reception, they mentioned that they cannot help us and didn’t even go through their list of plate numbers to check whether it was one of their guests. Only when we brought proof that it was a guest, including their room number, they gave us their name and phone number (which again was probably not correct, as they should call the guest instead of sharing their personal details). All in all, a very disappointing experience.…
We had a great stay at Die Swaene. As soon as you enter the front door on the waterfront, you imagine yourself in a magical world. The room is a mix of authentic elements and a modern bathroom. We were served our delicious breakfast in the room. The hotel is perfectly located in the center of Bruges, yet in a quiet street. Next to the fish market and 100 meters from the Queen Astrid Park. Highly recommended if you want to soak up the atmosphere in Bruges.
What a beautiful gem in the heart of Brugge, Belgium. Stayed here only one night but wish we could have stayed longer. Location is 10 out of 10 and the property itself feels like you’ve stepped back in time yet has all the modern amenities a proper 5 star boutique hotel should provide.
We stayed for a Christmas market and loved it so much we booked again for February. The staff are very friendly and helpful, all from reception through cleaning ladies to breakfast room. We stayed in a superior room which was fabulously decorated , in historic rather than modern style, very in-keeping with Bruges town, including a poster bed dated 1703. The bathroom was modern with a large walk-in shower and a separate toilet. The pool and sauna facilities were great too. A very nice selection of foods for breakfast. Would definitely go back again!