We were extremely pleased with every aspect of this hotel. The staff was friendly and extremely helpful as we navigated Belgium's covid requirements. The location is superb. Our room was quiet and nicely furnished. The breakfast room is beautiful, with a good basic breakfast and all the optional extras we could want. Definitely one of the highlights of our trip to Belgium.
A boutique hotel starts with its people and service. Both were first rate, warm, helpful with any request and made us feel as if we were at home. The furnishings are beautiful with the spectacular dining room chandelier a show stopper. Breakfast and afternoon tea were both yummy and in great settings. Our room and bathroom were very well appointed however the bedroom a bit small, but comfortable. We had a canal view, which I recommend. We loved Bruges and loved our stay at this small gem, convenient to everything. We highly recommend. Venturing over from the states once again is a wonderful feeling after the many Covid lockdowns. To be treated so well makes us not want to return home!
We were looking forward to staying here but 6 days before our stay, Belgium banned travel from the USA. The hotel refused to grant a refund for any part of our 3 night stay because of their policy and responded very rudely to my request for a refund. We never stayed here but based on our interactions with the hotel management, I can't imagine this would be a good experience. We will eventually be coming back to Belgium but we will NOT be staying here. I understand you have a 7 day policy but then you could at least refund my last 2 days. Just greedy on your part
We booked the hotel at the Hyatt Homepage and were impressed by the hotel homepage. Just before booking I contacted the hotel asking about the on the homepage with no limitation offered parking and may be charging possibility. Front desk answered right away and I said I will book right away online. Arriving at the center we experienced that the street is blocked by a big street work and we were not able for 45min to find a way to the hotel. Calling at the hotel, calls were not anwered. After another 15min somebody picked up and were not able to give us directions but said we do not have to try because there is no parking spot left anyway. I mentioned my mail but he could not find my mails he said and we shall park in a close parking garage. There we had to wait over 30min because it was full. Then we had to repack because we can not carry our baggage through the city to the hotel. At the hotel we learnedand were very astonished that the rooms are across the street, not in the hotel as shown on the homepage. I can not find any hint on the homepage that there are rooms not in the hotel shown. However I could find and resend the mails to the CEO Jan. The front desk had the print outs on the desk and denied that I asked for a parking lot. Up to now no answer from CEO Jan.. We had breakfast and had to realize that the prepared etageres had exactly the same content each day. The also prepared bread box allowed no choice, asking for a croissant on Monday we got the answer that croissants are ordered on Sundays only. In contrary the luxe room and bath is as expected for a 4 star hotel. However a standard fridge with a very noisy compressor is very unusual and unedaquate in a hotel room. Following we would not recommend this hotel at all. As a Hyatt Status Member I will pass this experience also, as this is the first disappointing experience.…
Great room, great service and great location. This is an older hotel so for me I read about the history and kept waiting for a ghost to appear! But very clean. Decor is old world classic. Breakfast was amazing . Staff very friendly and helpful.