This place was beautiful. Just stunning. If you are used to regular hotels this is something else. The room was clean and had everything that is needed. Service was great and we even got our breakfast before official time since we had to leave early.
What a gem in Bruges (Brugge). We arrived and parked the car in their private parking area behind the hotel (we are in the heart of the center of Bruges here), walked through their beautiful garden and were met by Kathleen, the host. She welcomed us, explained everything about the hotel and showed us two rooms that we could choose from. We choose suite 20 upstairs with a bedroom and separate bathroom (with bath, separate shower, toilet, vanity and plenty of space. We also decided to book the hotels restaurant, den Heerd, for the first night without really knowing what it was like. We were not disappointed, yes prices may seem slightly high but it is worth every Euro. We later discovered that restaurant is mentioned in the Michelin Guide. We had two other diners in Bruges and were slightly disappointed by them that we had our last meal again at den Heerd and again were blown away by the service, the quality of the food and the atmosphere. So, we stayed in Montanus for 4 nights and have not been disappointed one single bit. The room was great, very clean and well appointed (sure, some things could possible be changed but that is personal preference). Breakfast every morning was fantastic with a large selection of breads, meats, cheeses, eggs, pancakes, etc. The restaurant, which is also used for breakfast, is very nice and well styled. No expenses have been spared on the interior. The hotel itself is very well maintained, the owners both work in the hotel and are very approachable and kind. They love what they do and that can be seen in every aspect of the hotel. The only thing we were a little surprised by was the cost of parking for hotel guests, that is something that could potentially be looked at. Other than that, 5 stars and returning guests for sure.…
spent a few days in this amazing city and were very happy with the hotel we were given room 7 which was like having our own private garden so great to sit outside and have a beer or 2 the room is designed for persons with moblity problems but this was ok for us the only down side was the toilet had not been cleaned from the last guests hotel in general is in a great quite location easy to reach the main town or train station and has parking breakfast was one of the best i have had the staff very friendly all areas were clean will recommend this as a must hotel to stay great value
I booked this hotel by mistake in February as I was applying a hotels.com coupon I immediately contacted them to tell them it had been a mistake and to support me in canceling my reservation. At that time they refused even though there were 100 days left for the reservation. Later, I asked the hotels.com team to help me and they couldn't. In the middle of April I received an email saying that the hotel montanus had canceled the reservation derived from covid 19. And even though I did not cancel one, they did not return my money. They are the worst hotel that has reacted to the covid situation. They don't have to keep customers' money and refuse to return it. I do not recommend Fatal, lousy customer service.
We have just returned from a 2 night stay for my partners 30th birthday. I booked for 3 rooms but I needed the other 2 rooms to be secret as it was a surprise with his family arriving. The staff were fantastic! I emailed in advance and they didn't mention the other 2, great customer service!! :-D The rooms were wonderful, they were set at the back of the garden area with a table and chairs out the front. The hotel was spotless, it was modern but with a cosy atmosphere. It felt personal and the staff couldn't do enough for us :-) Great selection for breakfast with a chocolate fountain!! Also a great location, it's only a short walk to the main square. I would 100% recommend this hotel! Very impressed :-)
Me and my partner booked a double room during xmas period and I am afraid as we had high expectations due to the reviews on the hotel and of course the price paid , we were fairly dissappointed. To name a few, the toilet bin was not emptied for 2 days in a row, we had to go to reception ourselves to take the ironing board and iron (which remained in our room for 3 days), reception was rarely in place and most of all, there was too much noise (we could practically hear every single step from the corridors or the room upstairs). We never used the breakfast as you may find other options less pricey. In general, the hotel lacks warmth and attention to detail.
We were exhausted from the long haul from the US to Brussels to Brugge. We came back to the restaurant but it was closed. Decided a beer and chips would do. A gentleman named Jo offered to order us a pizza. Since I am from the Bronx I doubted pizza would compare so we passed> Before we knew it we had a delightful plate in front of us. Only afterward we learned he is the owner. So it would be hard to give less than 5 stars. Great location. Breakfast is the best I have ever had. I spilled chocolate on my shirt-oh well. There is a blend of old-world charm and modern chic. Great combo. I also heard about updates that are planned. If you are visiting Brugges this is where you should stay. Simon at breakfast was the happiest guy I have ever met! Go enjoy Brugges
Stayed here for my partner’s birthday September 2019. The hotel is a short walk from the centre, about 15mins walk from the train station. The staff were friendly on arrival and we were shown to our room. This was lovely and overlooked the gardens. The room was clean and incredibly pleasant. Breakfast the next morning was nice, an ok choice of items. Eggs available on request and they make them to your liking eg scrambled or omelette. The communal areas of the hotel such as the dining area and bar are modern and a nice place to relax in. If we visit Bruge again we would stay here and recommend the hotel without a doubt.
Cant fault the waiter and housekeeper. Lovely guy and been a great help. He helped us get a new room when we areived as our door would not lock and went beyond for us. He is the reason we were going to give a 5 star review. Unfortunately the breakfast and the angry owner/chef at the end has let it down. We arrived for breakfast ariund 9.40am. Breakfast finishes at 10am. We had a coffee and a piece of toast with cheese to start. We went up to get more and they started to put things away. No bacon, no fruit hams or cheeses as they were all packed up. Baring in mind breakfast cost €21 per person they should not pack up breakfast at 10am for the guests already in the resteraunt. They should stop letting people in at 10am. I feel robbed paying €42 for toast. I queried this at the end of our stay and was told it doesn't matter as we still had breakfast. Also the chef denied packing up stuff and was quite aggressive towards us. Not a nice man at all. Would you pay £40 for toast for two?? I'd Recommend hotel but please please avoid breakfast. We have friends and family coming to Bruges and we have already recommended resteraunts we have visited and we were going to recommend this hotel but after this breakfast issue with no discount or even a simple apology given we won't be recommending at all.…
Spent three nights enjoying the city of Brugge using Montanus as a great base. Good room with great view, helpful staff, good breakfast and brilliant location. Happy to recommend, really enjoyed our stay.