I booked this hotel by mistake in February as I was applying a hotels.com coupon I immediately contacted them to tell them it had been a mistake and to support me in canceling my reservation. At that time they refused even though there were 100 days left for the reservation. Later, I asked the hotels.com team to help me and they couldn't. In the middle of April I received an email saying that the hotel montanus had canceled the reservation derived from covid 19. And even though I did not cancel one, they did not return my money. They are the worst hotel that has reacted to the covid situation. They don't have to keep customers' money and refuse to return it. I do not recommend Fatal, lousy customer service.
We have just returned from a 2 night stay for my partners 30th birthday. I booked for 3 rooms but I needed the other 2 rooms to be secret as it was a surprise with his family arriving. The staff were fantastic! I emailed in advance and they didn't mention the other 2, great customer service!! :-D The rooms were wonderful, they were set at the back of the garden area with a table and chairs out the front. The hotel was spotless, it was modern but with a cosy atmosphere. It felt personal and the staff couldn't do enough for us :-) Great selection for breakfast with a chocolate fountain!! Also a great location, it's only a short walk to the main square. I would 100% recommend this hotel! Very impressed :-)
Me and my partner booked a double room during xmas period and I am afraid as we had high expectations due to the reviews on the hotel and of course the price paid , we were fairly dissappointed. To name a few, the toilet bin was not emptied for 2 days in a row, we had to go to reception ourselves to take the ironing board and iron (which remained in our room for 3 days), reception was rarely in place and most of all, there was too much noise (we could practically hear every single step from the corridors or the room upstairs). We never used the breakfast as you may find other options less pricey. In general, the hotel lacks warmth and attention to detail.
We were exhausted from the long haul from the US to Brussels to Brugge. We came back to the restaurant but it was closed. Decided a beer and chips would do. A gentleman named Jo offered to order us a pizza. Since I am from the Bronx I doubted pizza would compare so we passed> Before we knew it we had a delightful plate in front of us. Only afterward we learned he is the owner. So it would be hard to give less than 5 stars. Great location. Breakfast is the best I have ever had. I spilled chocolate on my shirt-oh well. There is a blend of old-world charm and modern chic. Great combo. I also heard about updates that are planned. If you are visiting Brugges this is where you should stay. Simon at breakfast was the happiest guy I have ever met! Go enjoy Brugges
Stayed here for my partner’s birthday September 2019. The hotel is a short walk from the centre, about 15mins walk from the train station. The staff were friendly on arrival and we were shown to our room. This was lovely and overlooked the gardens. The room was clean and incredibly pleasant. Breakfast the next morning was nice, an ok choice of items. Eggs available on request and they make them to your liking eg scrambled or omelette. The communal areas of the hotel such as the dining area and bar are modern and a nice place to relax in. If we visit Bruge again we would stay here and recommend the hotel without a doubt.