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Hotel Heritage - Relais & Chateaux

Travelers' Choice award winner
#4 of 99 Hotels in Bruges
GreenLeadersBronze level
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11 Niklaas Desparsstraat, Bruges 8000, Belgium
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1 room 1 adult
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Hotel Heritage - Relais & Chateaux
Hotel Heritage - Relais & Chateaux
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1,353 Reviews from our TripAdvisor Community

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Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed today NEW via mobile

What can I say about this fabulous hotel? Classy and personal are but two of the many superlatives I could use. The room was opulent but welcoming. Small touches everywhere that made the difference. Even when our TV failed to work on arrival a bottle of champagne was despatched with an apology. The breakfast was wonderful and the staff top... More 

Helpful?
Thank Gina H
Watford, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

The hotel was flawless. It is both luxurious and comfortable and the owners take a personal interest in the running of the hotel. We were met with a warm greeting and a champagne and canapes reception on the first evening. Breakfast was superb with a wide variety of choice. We struggle to find any problems.

Review collected in partnership with this hotel

Helpful?
Thank Mr_Experience
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are so pleased that you appreciated our Thursday Cocktail! On Thursday evening Johan & Isabelle Creytens invite all their guests for a gathering in our lobby! You might want to stroll, amble and saunter down the Streets of Bruges all day long? Johan & Isabelle will refer with passion you numerous secret places in Bruges.... Thank you for your... More 

Hong Kong, China
Level Contributor
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Long weekend with my sister, mother and mother in law. Perfect location, lovely rooms and the staff made the whole experience really memorable, for all the right reasons, I will return with my husband as soon as we can!

Review collected in partnership with this hotel

Helpful?
Thank toobaloo888
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are delighted to know that you'll return! Don't forget to book with your Privilege card to benefit our best available offer! Thank you very much for your review! More 

Melbourne, Australia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The location of this hotel is just amazing. Previously we had stayed in little hostels near the central square, but this time, given that it was shoulder season, we decided to splash out a little and stay at the Hotel Heritage. The room we were in was amazing and very spacious. The styling and decor was very pretty and well... More 

Helpful?
Thank Scott_Aust
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your comments and we are so pleased that you enjoyed your stay with us in the heart of Bruges! Indeed our location is just perfect to visit our beautiful city! Comparing to other cities in Europe our prices are quit reasonable! Especially for the unique reatreat in our house! And indeed bear in mind that booking direct... More 

Bournemouth, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

We booked the romantic package. Our stay was absolutely lovely every little detail is taken care of. Would highly recommend eating in the restaurant Le Mistique. We have the five course taster menu which was amazing. Lovely staff who were always polite and very helpful. All in all wonderful !

Review collected in partnership with this hotel

Helpful?
Thank samantha_harris79
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Our hotel is indeed ideal for a great romantic retreat! And yes, dinner in our house is a wonderful gourmet experience! We urge future guests to book their table in advance along with the room reservation. We hope to welcome you again for another wonderful and memorable stay! More 

Leigh-on Sea, United Kingdom
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here for 3 nights & have to say this hotel is excellent. Hotel location is perfect literally one street back from the main square Very friendly staff nothing was too much trouble We had the buffet breakfast which had everything including champagne The only negative I would say if I wanted to be picky was no toaster which... More 

Helpful?
Thank Simon H
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Your words are very much appreciated! Thank you for your review. Our staff works diligently to address the needs of our guests to ensure they feel comfortable and at home. Indeed, our toaster is part of the kitchen...but Dina would be more than happy to provide you toasted bread! We feel very sorry for the technical issue..., self-evident we were... More 

Brussels, Belgium
Level Contributor
68 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Situated close to the Markt and the Brug, the hotel is an ideal starting point to explore the city of Bruges. Central means of course expensive but the place is worth it. I do not really recommend the Suites for people who are close to 2 meters high as they are located under the roof. It is true they offer... More 

Helpful?
Thank chrissassen
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for your review and sharing your positive experience! Indeed, our comfortable Junior Suites are situated on our topfloor under the roof, splendind views but might be a bit uneasy for tall people. In that case our Deluxe rooms can be a perfect alternative! As we're located in the city's center, our private parking is essential! We advise future... More 

Luton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Visited at the beginning of December 2015, travelled by Eurostar and Belgium railways which was brilliant. Arrived by taxi to this hotel situated on a small quiet road, first impression was lovely and on entering hotel it was like entering a beautiful home. This hotel has won awards and we can see why. Staff very friendly and check-in was the... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Linda M
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you so much for your wonderful review! Indeed, we were elected Best Luxury Boutique Hotel of Belgium 2015! And we are delighted to be nominated once again for this most prestigious award and honored that our The Heritage has been recognized for its excellence in service! But above all we are happy to know that you had such a... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We picked a winner in the Heritage. Everything is in the best possible taste, and arrival canapes and champagne with the owners made for a wonderful start to our short break. thereafter the food and acommodation were all that could be desired. Highly recommended.

Review collected in partnership with this hotel

Helpful?
1 Thank fergus o
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Great review! Thank you! A stay at Relais & Châteaux is a world of Privileges! We're pleased that you enjoyed your stay with us. A unique gourmet retreat in Bruges...with our World-Class restaurant Le Mystique! We're looking forward to your return! More 

San Francisco
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Although we have been in Bruges a number of times this was the first time we had stayed at the Hotel Heritage. The room was spacious, quiet and in very good condition. The staff was exceedingly helpful. The elevator was out of order when we checked out so the proprietor presented us with a box of chocolates, which wasn't necessary... More 

Helpful?
1 Thank jimjeff
Managerheritage, Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We are delighted to know that you had a fantastic time in Bruges, ...despite the elevator issue... However we feel happy that you appreciated our small chocolate present! Thank you for your review and kind words! Hope you'll return soon to magical Bruges! More 

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