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Hotel Heritage - Relais & Chateaux

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11 Niklaas Desparsstraat, Bruges 8000 Belgium
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (833)
360
Panoramas (5)
Videos (3)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 10/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Heritage - Relais & Chateaux
Updated 10/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 97 hotels in Bruges
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Hidden in the historical city center you can find this magical 5-star Boutique Hotel and only Relais & Chateaux member of Bruges. Within walking distance of the city's most desirable sites, finest boutiques, gourmet restaurants and main points of interest such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood and historic museums. Isabelle and Johan Creytens are the proud owners of this City Mansion House Hotel, Restaurant and Spa and together with the entire team, they are very pleased to welcome you and offer you an unforgettable experience! Try out the finest culinary creations of chef Gregory Slembrouck at the onsite and rewarded restaurant Le Mystique or pamper yourself with a relaxing massage, sauna or steambath at the luxurious spa "Le Moment by Sothys".
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Room & Suite (311)311
Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Car hire
Foot bath
24-hour security
Valet parking
Paid private parking on-site
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Wine / champagne
Taxi service
Foot massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Solarium
Steam room
Waxing services
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
Umbrella
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Air purifier
Bathrobes
Housekeeping
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
iPod docking station
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Languages Spoken
English, French, Spanish, Dutch and 1 more
Hotel links
Special Rate:Special rate available
1,982Reviews18Q+A100Room tips
Traveler rating
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Popular mentions
Magda wrote a review Jul 2020
Brussels, Belgium2 contributions
This hotel is absolutely wonderful. Fabulous staff, rooms and restaurant. We visited with 2 kids got 2 rooms next door. Had a wonderful meal at the restaurant. During difficult COVID times I felt very safe how the staff handled all precautionary measures. Would recommend this hotel if you stay in Bruges.
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Date of stay: June 2020Trip type: Traveled with family
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Response from Hotel Heritage, Overig at Hotel Heritage - Relais & Chateaux
Responded Jul 27, 2020
Dear Mrs. Magdalena, First of all, we would like to thank you for choosing Relais & Chateaux Hotel Heritage for your stay in Bruges and definitely during these particular times. We would also like to thank you for sharing your opinion about your experience with us. We feel honored to read that our rooms and restaurant were able to meet your expectations and that you mention our team was fabulous. We do our very best to meet all measures and requirement regarding COVID-19 as we think the health and well being of our guests and associates is highly important. It is a real pleasure to read that you recognize our efforts in this. Once again, we would like to extend our appreciation to you and your beautiful family and we sincerely hope to be able to welcome you again. Warm regards, Johan & Isabelle Creytens & Team Heritage
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Mathias D wrote a review Jun 2020
3 contributions
My girlfriend and I spent one night at Hotel Heritage in the centre of Bruges. Every single detail was just perfect. The welcome was nice, our room was fabulous, and the friendliness of the staff was exceptional. In addition, restaurant Le Mystique at the ground floor of the hotel is an additional trump of the hotel. The food and service were Michelin-star quality and the price was in our opinion absolutely fair. We definitely come back! PS: We loved the old-fashioned but very nice telephones in the room
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Date of stay: June 2020
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Response from Hotel H, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded Jun 30, 2020
Dear Sir, Thank you for your kind words about Relais & Chateaux Hotel Heritage. We are pleased to read that you enjoyed every moment with us, and that you appreciated the friendliness of our team. We feel honored to read that you found the food and service at our Restaurant Le Mystique of Michelin-star quality! We hope to have the chance to welcome you back soon for another incredible Bruges experience. Best regards. Johan & Isabelle Creytens
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Bill A wrote a review Apr 2020
Spring Lake, New Jersey437 contributions279 helpful votes
It is said that a person's true character is revealed in difficult times. This was true for the Hotel Heritage. In November, I made a reservation with the Hotel Heritage and prepaid for my room. The team at the Hotel Heritage promptly responded to all of my inquiries and assisted with the details of my reservation. Then, earlier this week, I received an email from the hotel indicating that they could not honor my reservation because of the coronavirus. And, due to the financial hardship resulting from the virus, they have chosen not to refund my deposit. Instead, they offered a credit to be used within the next 12 months. I informed them that due to other commitments, I will not be able to travel to Bruges anytime in the near future. Their response was to keep my deposit. So, it is clear that in hard times, the Hotel Heritage's profits take priority over their customers. I expected more from a Relais and Chateax member. All of the other smaller hotels that I had planned to stay at have refunded my deposit and even waived any administrative fees (without being asked). When travel does eventually become possible again, I recommend that you find a different hotel - one that does right by its customers in both good times and difficult times.
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Date of stay: March 2020
Location
Cleanliness
Service
4 Helpful votes
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Response from Hotel H, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded Jun 19, 2020
Dear guest, We would really like to thank you for choosing Relais & Chateaux Hotel Heritage in the first place and we are very sorry that you had to cancel your travel plans because of the Corona virus. We would also like to thank you for your transparency and for sharing your opinion as it is highly important in our constant strive to perfection. For over 3 months, we have been flooded by a tsunami of cancellations which had a huge impact on our company and our employees. However, we do offer a hotel-gift certificates as we would really love to have a chance to welcome you in the future so you can experience our beautiful property as well as the magical city of Bruges. Please feel free to contact us at any time. We thank you for your understanding and hope to welcome you again soon. In this difficult time, our thoughts are with those who are affected by the coronavirus. Yours faithfully, Johan Creytens Owner
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Sarah K wrote a review Jan 2020
2 contributions
My boyfriend and I stayed at Hotel Heritage for a night January 8th in the junior suite overlooking the belfrey tower. Before arriving at the hotel I lost my passport on the train from Amsterdam and I was a total emotional wreck. I can not stress enough how helpful the receptionists were! They gave us so many tips to calm my nerves. I also can not stress enough how beyond romantic and beautiful the suite was. There was a massive bathroom with robes and slippers included. We were pleased to see the complimentary food and beverages that were left in our room at night. We also utilized the champagne breakfast in the morning and received impeccable service along with the delicious breakfast. We spent the night together hanging out on the terrace and had a fabulous time. Also, it the front desk staff is reading this, I want to thank you so much for being so helpful and I want to let you know I found my passport on the train on the way home! Thank you so much Hotel Heritage for making a one night stay in Bruges unforgettable. - Sarah
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Date of stay: January 2020
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Response from JohanCreytens, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded Jan 28, 2020
First of all so great to hear you found your passport back, this is really unbelievable. It was our pleasure to have you with us, even if it all began quite negative with your passport being lost. So nice to read you enjoyed our junior suite overlooking the Belfry tower. so happy you also loved our great Champagne buffet breakfast. looking forward to welcome you soon again
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B H wrote a review Jan 2020
Alexandria, Virginia352 contributions74 helpful votes
The hotel and service are great. The rooms are very comfortable and the employees go out of their way to ensure you have a pleasant stay. The location is perfect to walk to everything. I would highly recommend staying here.
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Date of stay: December 2019
Location
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Response from Hotel H, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded Jan 7, 2020
Dear valued guest, Thank you for sharing your lovely experience at Hotel Heritage on TripAdvisor. We are enchanted to read that you enjoyed our comfortable rooms and that our team's efforts and excellent service were to your satisfaction. We are proud of our unique location and we are glad that it gave you the chance to easily explore the magical city of Bruges. From the entire team at Hotel Heritage, we wish you a sparkling 2020 and we hope we may welcome you again soon! Warm regards, Johan & Isabelle Creytens
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Previous
PRICE RANGE
$170 - $263 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel heritage - relais and chateaux, heritage hotel bruges
LOCATION
BelgiumFlandersWest Flanders ProvinceBruges
NUMBER OF ROOMS
22
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Frequently Asked Questions about Hotel Heritage - Relais & Chateaux
Which popular attractions are close to Hotel Heritage - Relais & Chateaux?
Nearby attractions include Historic Centre of Brugge (0.09 miles), Chocolates & Happiness (0.2 miles), and Volkscafé Sint-Jakobs (0.1 miles).
What are some of the property amenities at Hotel Heritage - Relais & Chateaux?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Heritage - Relais & Chateaux?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Heritage - Relais & Chateaux?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Heritage - Relais & Chateaux?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Heritage - Relais & Chateaux?
Conveniently located restaurants include Little Siam, Brazi's, and Le Mystique - Relais & Chateaux.
Are there opportunities to exercise at Hotel Heritage - Relais & Chateaux?
Yes, guests have access to a fitness center and a sauna during their stay.
Is Hotel Heritage - Relais & Chateaux located near the city center?
Yes, it is 0.1 miles away from the center of Bruges.
Are any cleaning services offered at Hotel Heritage - Relais & Chateaux?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Heritage - Relais & Chateaux?
The staff speaks multiple languages, including English, Spanish, French, German, and Dutch.
Are there any historical sites close to Hotel Heritage - Relais & Chateaux?
Many travelers enjoy visiting Historic Centre of Brugge (0.09 miles), Basilica of the Holy Blood (0.2 miles), and The Princely Beguinage Ten Wijngaarde (0.6 miles).