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Hotel Heritage - Relais & Chateaux

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11 Niklaas Desparsstraat, Bruges 8000 Belgium
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (855)
360
Panoramas (5)
Videos (3)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Heritage - Relais & Chateaux
Updated 10/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 99 hotels in Bruges
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Hidden in the historical city center you can find this magical 5-star Boutique Hotel and only Relais & Chateaux member of Bruges. Within walking distance of the city's most desirable sites, finest boutiques, gourmet restaurants and main points of interest such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood and historic museums. Isabelle and Johan Creytens are the proud owners of this City Mansion House Hotel, Restaurant and Spa and together with the entire team, they are very pleased to welcome you and offer you an unforgettable experience! Try out the finest culinary creations of chef Gregory Slembrouck at the onsite and rewarded restaurant Le Mystique or pamper yourself with a relaxing massage, sauna or steambath at the luxurious spa "Le Moment by Sothys".
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Foot bath
24-hour security
Baggage storage
Valet parking
Paid private parking on-site
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Wine / champagne
Taxi service
Foot massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Solarium
Steam room
Waxing services
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
Umbrella
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Air purifier
Bathrobes
Housekeeping
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Luxury
Languages Spoken
English, French, Spanish, Dutch and 1 more
1993Reviews18Q+A100Room tips
Traveler rating
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Time of year
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Popular mentions
patiSoCal wrote a review Dec 2021
Orange County, California11 contributions2 helpful votes
Where to begin.... My favorite Hotel on the Planet. I travel from SoCal to Europe each holiday season for 3-4wks, always celebrating NYE in a dif city. So I've stayed in a LOT of 5star hotels. All have been grand but THIS hotel outshines them all. I have been here before - quick stays as a 'sidebar', over nighters. But this time decided on an extended stay. It's a smaller hotel, less than 20rpoms in total. But each is elegant & comfy & welcoming. Our suite is beautifully arranged with gorgeous roof top views and a sun deck for the 4 rooms on our floor. The unbelievably gorgeous restaurant is by night the amazing Le Mystique (wonderful food, elegant atmosphere, and the kindest, most attentive staff!! A MUST!!). and a beautifully done breakfast buffet by when the sun comes up. Their specialty is poached eggs and OH!! Are they 'special'!! Charcuterie & Sausages & Bacon & breads & fruits & grains & yogurts & cakes & juice & coffee & Champagne round out the delicious menu. The location is perfect! A 3 min walk to the main market place, 5 min to the main shopping area, and dozens of restaurants close by. A local food market is across & a bit down the street & Belgium Waffles are a hop away. But far and away.. the thing that separates this hotel from all others are those who seem to love working here. If I could figure out how to rate a review with 6 stars, I would give them 20. To say they are accommodating would be a bit like saying winning a hundred gazillion billion dollar lottery is 'a pleasant afternoon'. I could spend hours, remembering the kindnesses & smiles & attentive acts and never feel as tho I have given them enough respect. They are truly all just spectacular. Thank you, Mr & Mrs Creytens for creating such a wonder hotel. We are honored by our experience.
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Date of stay: December 2021Trip type: Traveled as a couple
Room Tip: Don't miss it!!
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CBUSTRVLR wrote a review Oct 2021
Columbus, Ohio59 contributions60 helpful votes
Hotel Heritage is a cute and modest hotel with a fantastic location in Bruges. The hotel is small but inviting. The room we had was ok. Bed was great, but the furniture wasn't in great condition. The carpet, while recently cleaned, had some stains. The biggest issue though, was the water in the shower. It wouldn't hold a steady temperature, almost burning me at some points and then becoming very cold. I wanted to love this hotel, but it was just a tad shy of love. I'd still stay here again, but I'm in no rush to return.
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Hotel Heritage, Overig at Hotel Heritage - Relais & Chateaux
Responded Nov 8, 2021
Dear CBUSTRVLR93 Thank you for sharing your stay experience. It was a pleasure to have you as a guest. Your concerns are being taken seriously and we will address them internally. Should you have any additional comments, questions or suggestions please e-mail gm@hotel-heritage.com We hope to welcome you back in the future! Kind regards, Elise Lobbens | Guest relations Relais & Chateaux | Hotel Heritage
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fideba wrote a review Mar 2021
Aalst, Belgium109 contributions102 helpful votes
Turning 50 in Covid times is a challenge. We had to cancel all plans, and chose a stay in Hotel Heritage instead. Main reason was the in-room dinner. When arriving at the hotel, the reception looks a bit dated. However, once in the room, that was quickly forgotten. Moments after arrival, we were offered two glasses of champagne and some sweets. The room was spot-on. Don't expect modern rooms, it oozes "chateau" style. Superclean, supernice. Around 7, dinner service starts. We actually didn't realize how much we missed eating out. Every 20 to 30 minutes, a knock on the door, and the next course was served. The food quality was excellent, we thoroughly enjoyed the experience. After dinner, yet another birthday surprise. Needless to say we slept like a log. We didn't hear a single sound during the night (which is remarkable, as you are literally in the center of Bruges). And then there was breakfast. The (massive silver) tray was almost too heavy to carry, filled with high quality breakfast items. Clearly, whoever is in charge of picking the breakfast items has an eye/taste for quality. In short: if you are fed up with restaurants being closed, and are craving for 100% 5 star service, do not hesitate: this is the spot ! They truly made our day !
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Date of stay: March 2021
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Response from Hotel Heritage, Overig at Hotel Heritage - Relais & Chateaux
Responded Mar 11, 2021
Dear fideba, In the first place, we would like to thank you for choosing Hotel Heritage for your stay in Bruges and for this very special occasion! On behalf of the whole team, we would like to thank you for your kind words concerning our staff, our breakfast and our hotel in general. We look forward to welcoming you again in the near future. Kind regards, Johan Creytens Owner & General Manager
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bkk2011 wrote a review Feb 2021
Bangkok, Thailand29 contributions10 helpful votes
Classic decor, friendly staff, rich breakfast. View from the room out back was not great, but room and bathroom otherwise superb. Can recommend, also for its location. Apparently the restaurant below is also pretty great, though we didn't have the opportunity to try.
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Date of stay: September 2020
Location
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Response from Johan Creytens, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded Feb 22, 2021
thank you so much for your great review and all team is happy to read you enjoyed your stay with us. During this Covid-regulations, we serve our gastronomic 3 or 4 course menu's in the room. We are happy to be able to do so and that our guests can enjoy a break away from daily struggle. Looking forward to welcome you soon again
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Magda wrote a review Jul 2020
Brussels, Belgium2 contributions
This hotel is absolutely wonderful. Fabulous staff, rooms and restaurant. We visited with 2 kids got 2 rooms next door. Had a wonderful meal at the restaurant. During difficult COVID times I felt very safe how the staff handled all precautionary measures. Would recommend this hotel if you stay in Bruges.
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Date of stay: June 2020Trip type: Traveled with family
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Response from Hotel Heritage, Overig at Hotel Heritage - Relais & Chateaux
Responded Jul 27, 2020
Dear Mrs. Magdalena, First of all, we would like to thank you for choosing Relais & Chateaux Hotel Heritage for your stay in Bruges and definitely during these particular times. We would also like to thank you for sharing your opinion about your experience with us. We feel honored to read that our rooms and restaurant were able to meet your expectations and that you mention our team was fabulous. We do our very best to meet all measures and requirement regarding COVID-19 as we think the health and well being of our guests and associates is highly important. It is a real pleasure to read that you recognize our efforts in this. Once again, we would like to extend our appreciation to you and your beautiful family and we sincerely hope to be able to welcome you again. Warm regards, Johan & Isabelle Creytens & Team Heritage
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PRICE RANGE
$170 - $263 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel heritage - relais and chateaux, heritage hotel bruges
LOCATION
BelgiumFlandersWest Flanders ProvinceBruges
NUMBER OF ROOMS
22
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Frequently Asked Questions about Hotel Heritage - Relais & Chateaux
Which popular attractions are close to Hotel Heritage - Relais & Chateaux?
Nearby attractions include Historic Centre of Brugge (0.09 miles), Chocolates & Happiness (0.2 miles), and Volkscafé Sint-Jakobs (0.1 miles).
What are some of the property amenities at Hotel Heritage - Relais & Chateaux?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Heritage - Relais & Chateaux?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Heritage - Relais & Chateaux?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Heritage - Relais & Chateaux?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Heritage - Relais & Chateaux?
Conveniently located restaurants include Brazi's, Little Siam, and Kottee Kaffee.
Are there opportunities to exercise at Hotel Heritage - Relais & Chateaux?
Yes, guests have access to a fitness center and a sauna during their stay.
Is Hotel Heritage - Relais & Chateaux located near the city center?
Yes, it is 0.1 miles away from the center of Bruges.
Are any cleaning services offered at Hotel Heritage - Relais & Chateaux?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Heritage - Relais & Chateaux?
The staff speaks multiple languages, including English, Spanish, French, German, and Dutch.
Are there any historical sites close to Hotel Heritage - Relais & Chateaux?
Many travelers enjoy visiting Historic Centre of Brugge (0.09 miles), The Princely Beguinage Ten Wijngaarde (0.6 miles), and Basilica of the Holy Blood (0.2 miles).