Hotel Heritage - Relais & Chateaux
11 Niklaas Desparsstraat, Bruges 8000 Belgium
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About
#42 of 403 hotels in Bruges
Location
4.9
Cleanliness
4.8
Service
4.8
Value
4.4
Travelers' Choice
GreenLeaders Bronze level
Hidden in the historical city center you can find this magical 5-star Boutique Hotel and only Relais & Chateaux member of Bruges. Within walking distance of the city's most desirable sites, finest boutiques, gourmet restaurants and main points of interest such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood and historic museums. Isabelle and Johan Creytens are the proud owners of this City Mansion House Hotel, Restaurant and Spa and together with the entire team, they are very pleased to welcome you and offer you an unforgettable experience! Try out the finest culinary creations of chef Gregory Slembrouck at the onsite and rewarded restaurant Le Mystique or pamper yourself with a relaxing massage, sauna or steambath at the luxurious spa "Le Moment by Sothys".
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Car hire
Foot bath
24-hour security
Baggage storage
Valet parking
Paid private parking on-site
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Wine / champagne
Taxi service
Foot massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Solarium
Steam room
Waxing services
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
Umbrella
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Air purifier
Bathrobes
Housekeeping
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Green
Languages Spoken
English, French, Spanish, Dutch and 1 more
Location
Hotel Heritage - Relais & Chateaux
Getting there
Great for walkers
Grade: 100 out of 100
100
322 Restaurants
within 0.3 miles
2049Reviews18Q+A100Room tips
Reviews
Traveler rating
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Stayed for two nights at the Heritage. Warm welcome, useful support to book restaurants last minute, cosy bedroom according R&C standards. Electric charging station available that was much appreciated before travelling back. Would definitively recommend!
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Johan Creytens, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded 5 days ago
Dear Guest, Thank you for taking the time to share your positive experience from your recent stay at Hotel Heritage. We're delighted to hear that you enjoyed your two nights with us and that you felt warmly welcomed. It's wonderful to know that our team was able to provide useful support in booking last-minute restaurants for you. We understand the importance of a seamless and enjoyable dining experience during your stay, and we're glad we could assist in making that happen. The availability of an electric charging station nowadays is indeed a convenient amenity, and we're pleased to hear that it was much appreciated before your journey back. We aim to provide facilities that cater to the needs of our guests, and it's great to know that this service enhanced your overall experience. Thank you for recommending Hotel Heritage. It means a lot to us that you would endorse our hotel, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Johan Creytens Owner & General manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Bruges is beautiful and this hotel is great. Breakfast is incredible. The front desk will give you great walking trails. It’s a beautiful place. Most hotel restaurants are good. This one is great. The waiters have wonderful recommendations and you’ll love Bruges.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Johan Creytens, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded Aug 31, 2022
Thank you very much for having taken the time to review your stay with us. So nice to read you enjoyed our walking trails, we definitely recommend to do them as the views are magnificent. Very happy you also enjoyed the culinary delights from the Chef in our restaurant Le Mystique. Indeed it is a nice experience, but always necessary to book a head as the restaurant has limited places. See you soon again with us. Regards Johan Creytens Owner & General manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Beautiful building and impeccably maintained. Small boutique hotel in the heart of Bruges with history, style and oozing charm. Can’t fault anything and I wouldn’t want to after our perfect weekend there. The building is exactly as in the photographs, classically beautiful and stylish. The quality of service is more than exceptional. In fact the attention to detail at the hotel really makes it stand out against others we have been to. It’s the little things that separate the good from the great and this hotel does it all perfectly. Every member of staff we interacted with were a credit to themselves and the quality of this establishment, and we could not have enjoyed a better experience without their effortlessly excellent service at all times. Thank you to all the staff at Hotel Heritage for making our visit so perfect!…
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Johan Creytens, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded 5 days ago
Dear Mr Coubert, Thank you for sharing such a glowing review of your recent stay at Hotel Heritage. We are overjoyed to learn that you had a perfect weekend with us and that every aspect of your experience met or exceeded your expectations. It's especially rewarding to hear that every member of our staff contributed to making your visit exceptional. We will be sure to pass along your compliments to our dedicated team, as they take great pride in ensuring our guests feel welcomed and well taken care of. Thank you for choosing Hotel Heritage for your stay in Bruges, and we sincerely appreciate your kind words. We look forward to the opportunity to welcome you back and provide another perfect experience in the future. Johan Creytens Owner & General manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hotel Heritage team made us feel at home - offering a beautiful and refined environment. The location was just around the corner from Brugge’s market square, dozens of restaurants and coffee shops, and the canals. From check-in to check-out we were thoroughly spoiled, and there was nothing better than returning after a busy day (or night) of touristing!
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Review collected in partnership with Relais & Chateaux
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Johan Creytens, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded 5 days ago
Dear Guest, Thank you so much for taking the time to share your wonderful experience at Hotel Heritage. We are thrilled to hear that our team succeeded in making you feel at home during your stay. We sincerely appreciate your kind words and the trust you placed in us to enhance your visit to Brugge. It would be our pleasure to welcome you back whenever your travels bring you to our beautiful city. Johan Creytens Owner & General manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a lovely hotel. The room was very comfortable and well appointed. The staff were great. Very helpful and friendly. We enjoyed our breakfasts - the service was first class. The location is perfect for exploring Bruges.
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Review collected in partnership with Relais & Chateaux
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Johan Creytens, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded Oct 20, 2023
Dear Mr Simon, Thank you for your kind words and for sharing your positive experience with us. We are thrilled to hear that you found our hotel lovely, your room comfortable and well-appointed, and our staff great, helpful, and friendly. We take pride in providing first-class service, and it's wonderful to know that you enjoyed our breakfasts and the perfect location for exploring Bruges. Your satisfaction is a great source of motivation for our team, and we look forward to welcoming you back for more enjoyable experiences in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I cannot stress enough how incredible our stay was at this hotel. We arrived early (around noon) well before normal check-in time. They happily processed us as much as possible and gave us maps and tips so that we could go out and enjoy Bruges. They called to advise when our room was ready. When we finally returned, they showed us to our room and our bags were there waiting for us. The owner was incredibly friendly and actually carried all of our bags in and out for us. The room was luxurious and incredibly comfortable. Fresh fruit and water was on the table for us. The breakfast buffet had a wide selection of items as well as eggs cooked to order. The location is incredible, just around the corner from the Belfry square. The sites are all in easy walking distance. I highly recommend this for anyone wanting a luxurious experience in Bruges.…
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Johan Creytens, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded Sep 26, 2023
Thank you for taking the time to share your extraordinary experience at our hotel. We are genuinely thrilled to hear that you had such a remarkable stay with us in Bruges. It's heartwarming to know that our team went above and beyond to accommodate your early arrival, provide helpful tips, and ensure that your check-in process was smooth. Our guests' comfort and satisfaction are our top priorities, and we're delighted to hear that you felt well taken care of. Thank you for recommending us to other travelers seeking a luxurious experience in Bruges. We hope to have the privilege of welcoming you back for another memorable stay whenever your travels bring you to our charming city.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family and I arrived in Bruges as the first stop of our road trip. We arrived in the evening and were met with a very friendly reception who showed us to our rooms, which were very nice; and helped us choose and book dinner. We ended up eating at Den Gauden Karpel, which was exceptional seafood restaurant. The next day we had breakfast at the hotel, which was absolutely amazing. One of the best buffets I’ve ever been to and the service was impeccable. Then we went on a horse carriage ride which was arranged by the hotel. The tour was fun and informative. We later walked around Bruges, with the hotel being located in prime location, everything was pretty close and only a short walk away. We also went on a boat tour also arranged by the hotel which was interesting. That night we had dinner at Mozarts which was a very short walk from the hotel. Overall, the hotel was amazing in every aspect. The only negative is that some of the furnishings in the room were a tiny bit dated.…
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Johan Creytens, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded Sep 26, 2023
Thank you for taking the time to share your wonderful experience at our hotel in Bruges. We are thrilled to hear that you and your family had an amazing stay with us and enjoyed our prime location. Our team is dedicated to providing a warm and friendly reception, and it's delightful to know that they assisted you in choosing a great restaurant for dinner and made your check-in experience pleasant. Your compliments about our breakfast buffet and impeccable service are greatly appreciated. It sounds like you made the most of your time in Bruges, exploring the city through various activities like the horse carriage ride and boat tour. Our central location does indeed make it convenient to access the city's attractions with ease. Regarding the furnishings in your room, we want to assure you that they are actually pretty recent. We aim to maintain an Old World Charm in our decor, which includes a blend of classic and timeless elements. We appreciate your feedback, and we hope this clarifies the design concept we strive to uphold. Once again, thank you for choosing our hotel as the first stop on your road trip and for your kind words. We hope to have the pleasure of welcoming you back in the future for another amazing stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely hotel in a quiet area just behind the market square. Room was charming in the loft area of the hotel, with large seating area and bathroom with jacuzzi bath. Dinner was very good in Mystique, breakfast top quality with nice touches like a welcome amuse bouche and champagne. Thoroughly recommend
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Date of stay: July 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Johan Creytens, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded Sep 26, 2023
Thank you for sharing your experience with us, and for recommending our hotel. We are delighted to hear that you had a great stay and enjoyed the high standard of our services. It's wonderful to know that you found our hotel to be lovely and located in a quiet area just behind the market square. Your description of your charming Junior Suite Loft, complete with a large seating area and a jacuzzi bath, paints a delightful picture. We're pleased that you enjoyed your dinner at Mystique, and that our breakfast, with its top-quality offerings and thoughtful touches, met your expectations. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back for another delightful stay in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our vacation stay at Hotel Heritage was the perfect end to our vacation in Europe. The hotel goes out of its way to ensure that we were well taken care of without being overbearing. And the Mystique restaurant was superb, both food and wine selections.
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Review collected in partnership with Relais & Chateaux
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Johan Creytens, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded Jun 29, 2023
Thank you for your positive review of Hotel Heritage. We're thrilled that our hotel provided you with a wonderful ending to your European vacation. Our staff was happy to take care of you and create an even more unique experience. Our restaurant Le Mystique offers superb food and wine selections. We appreciate your feedback and hope to welcome you back in the future. Johan Creytens Owner & General manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel Heritage is a Relais & Chateaux, very elegant. No a/c that I can see, and only the duvet covers (common in northern Europe), no top sheet, but full shower and bath. Bathroom and bedroom are both small, but have everything we need. We were in Room 39 on the 3rd floor. Carpet, wallpaper. Very friendly staff. Reasonable room rates (I think €205) although the breakfast is definitely on the expensive side. They kept our car parked offsite overnight for €48. The location was very good, we walked just about everywhere. Rain head shower—the shower/bath was good, almost too many choices and not much instruction. Towels were pretty small and threadbare, which was surprising, given overall good quality. (For example, robe + slippers—but no face towel?) Temperature was comfortable. Our room was a Classic Double, 20 sq. meters (not very big!) I was pleased with this hotel and would stay here again.…
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Johan Creytens, Eigenaar at Hotel Heritage - Relais & Chateaux
Responded Jun 29, 2023
Dear Guest, Thank you for your detailed review of your stay with us. We appreciate your feedback and are glad to hear that you had an overall positive experience. As a Relais & Chateaux property, Hotel Heritage is known for its elegance, and we're delighted that you found the atmosphere to be very elegant. We try to keep the old world charm atmosphere which reflects the old history of the city. We are surprized to read that you did not see the A/C. It is well tucked away and makes practically no noise. The hotel is equiped with a domotic system, switching automatically between central heating, which is very common in Europe and the Airconditioning system, maintaining the selected room temperature. We're pleased to hear that you found the duvet covers and the full shower and bath facilities satisfactory. The duvet covers are used nowadays overal in Europe, so not just norther Europe. While the size of the bathroom and bedroom may be on the smaller side, we strive to provide all the necessary amenities to ensure a comfortable stay. We can also reassure and confirm that we do offer face towels in the bathroom, but they were probably overlooked. We appreciate your positive comments about the friendly staff and reasonable room rates. Regarding breakfast, we understand that it may be perceived as expensive, but we offer the choice between 2 types of breakfast, being a nice Express breakfast served in our bar area and an awardwinning deluxe buffet breakfast served in our restaurant. While choosing for the buffet breakfast we offer all kinds of à la carte egg preperations at your table as a few other house made delicacies. Not to forget served by friendly and professional staff members. In terms of parking, our parking facilities are ONSITE, not offsite, but underground next to the hotel. Our Valet service parking is offered at the rate of €45 per night, which is still quite reasonable compared to the parking rates in Amsterdam (€80). All cars are parked securily in seperate garage boxes. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to let us know. We value your feedback and strive to continuously improve our guests' experience. Please forward your questions or remarks to gm@hotel-heritage.com. Thank you very much in advance. Johan Creytens Owner & General manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Bruges area.
PRICE RANGE
$293 - $364 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel heritage - relais and chateaux, heritage hotel bruges
LOCATION
BelgiumFlandersWest Flanders ProvinceBruges
NUMBER OF ROOMS
22
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Claim Your ListingHOTEL HERITAGE - RELAIS & CHATEAUX - Updated 2023 Prices & Reviews (Bruges, Belgium)
Frequently Asked Questions about Hotel Heritage - Relais & Chateaux
Which popular attractions are close to Hotel Heritage - Relais & Chateaux?
Nearby attractions include Historic Centre of Brugge (0.09 miles), Chocolates & Happiness (0.2 miles), and Brugge BeerWalk (0.1 miles).
What are some of the property amenities at Hotel Heritage - Relais & Chateaux?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Heritage - Relais & Chateaux?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Heritage - Relais & Chateaux?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Heritage - Relais & Chateaux?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Hotel Heritage - Relais & Chateaux?
Conveniently located restaurants include Little Siam, Gelateria Da Vinci, and Het Rand.
Are there opportunities to exercise at Hotel Heritage - Relais & Chateaux?
Yes, guests have access to a fitness center and a sauna during their stay.
Is Hotel Heritage - Relais & Chateaux located near the city center?
Yes, it is 0.1 miles away from the center of Bruges.
Are any cleaning services offered at Hotel Heritage - Relais & Chateaux?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Heritage - Relais & Chateaux?
The staff speaks multiple languages, including English, Spanish, French, German, and Dutch.
Are there any historical sites close to Hotel Heritage - Relais & Chateaux?
Many travelers enjoy visiting Historic Centre of Brugge (0.09 miles), Basilica of the Holy Blood (0.2 miles), and The Princely Beguinage Ten Wijngaarde (0.6 miles).