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Alfons Smetsplein 7 3000 Leuven, Leuven 3000 Belgium
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$99
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$107
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Traveler (308)
Room & Suite (108)
Dining (31)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 07/11/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pentahotel Leuven
Updated 07/11/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 19 hotels in Leuven
Location
4.7
Cleanliness
4.5
Service
4.3
Value
4.2
Until further notice, temporary closure of hotel due to government guidelines in relation to the COVID-19 situation. Important information on limited service Due to the current coronavirus (COVID-19) situation, we are experiencing temporary limitation of our service in some destinations. Please keep up with the latest information provided on our website. For your own health and safety, we continue to closely monitor the situation, following guidelines from the World Health Organisation and local health authorities. Thank you very much for your understanding. - Staying in Leuven? Then pentahotel is the cleverest decision you could make. You want something different, exciting, a bit edgy. And here we are, ready and waiting to share our unique penta way of doing things from the moment you step inside. Leuven is a beautiful location, packed with culture and creativity, and now that it’s got its very own penta, it’s an even better choice for leisure and business trips. The neighbours include one of the world’s most prestigious universities and several of the world’s most prestigious beers. Come visit penta, and become one of Leuven’s most prestigious VIPs.
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Walking tours
Video game console
Kids stay free
Conference facilities
Paid private parking on-site
Parking garage
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English, French, Dutch, German
1937Reviews3Q+A43Room tips
Traveler rating
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amanda wrote a review Sep 2022
Sheffield, United Kingdom5 contributions
We paid for 1 night as an emergency stop over as driving to turkey. The price stated €67 for 1 night 2 people 2 dogs on site parking. We booked this hotel a 1 hour before we stayed over so got a deal. When we went to check in they charged us an extra €20 per dog and €16 for parking. Not much variety of food o ly 4 items. They only had 1 vol eu vent with chicken and mushroom and meatballs and it was a microwave meal for €18 I had a pizza but was nice. They had no fries. As we got in to our rooms I had a shower and couldn't find a towel to dry myself. I had to dry using tissue and a hair dryer. The staff was nice and the cleanliness was good but just seemed to be well over charging for what they was.no kettle in the room either. The beds was very comfortable but very overpriced and not clear about charging for pets. I would not stay here again personally with animals.
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: No good for pets, although welcomes but very overpriced, no poo bins, and €20 per animals. No...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tim Evens, Sales at Pentahotel Leuven
Responded 3 weeks ago
Dear, Thank you for your review. We are sorry to read that your stay didn't meet your expectations. We indeed charge a pet cost of 20€ for the extra cleaning of the room and we offer parking at 22€ per night. These costs are never included in the room rate. Our food menu is limited, as there are plenty of restaurants at walking distance from our hotel. But we are happy to hear you enjoyed your pizza. We appreciate that you took the time to share your experience with us and we hope that you will give us the opportunity to serve you better in the near future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Filipe Ferraz wrote a review Aug 2022
Malmö, Sweden10 contributions
Fantastic location!! and a great breakfast that was very good with many good alternative bread and fresh juices ect. The room was very spacious. Staff at the reception were very friendly and helpful. The only Downsides were the cleaning in the room (not good ) and one of the barman ( does not khow how to do cocktails)
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tim Evens, Sales at Pentahotel Leuven
Responded Aug 21, 2022
Dear, Thank you so much for you feedback. We are happy to hear that you had a great stay in our hotel. We will discuss the the cleaning of the rooms with our housekeeping team. Kind regards, Ellen
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nettle London wrote a review Aug 2022
London, United Kingdom1260 contributions10 helpful votes
Reading some of the reviews I think we were lucky with the time of year - there are fewer students about at the moment meaning we were not too disturbed by exterior noise. We arrived around 12 and found our room was already available which was handy. Check in was swift and polite and we were made aware of the location of breakfast etc. Our room was on the first floor, was of a reasonable size (the bed was huge) and the bathroom was well appointed. The shower was hot & powerful. Breakfast had something for everyone, including some good eco initiatives - like little ice cream cone pots instead of plastic for butter, jam etc. You just decanted what you wanted into a little pot. Similarly yoghurt & fruit salad was also plastic free. Small things I know, but they all help. Another good eco move was the ability to swap daily housekeeping for a drink at the bar. A great initiative.
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tim Evens, Sales at Pentahotel Leuven
Responded Aug 10, 2022
Dear Nettle, Thank you very much for this wonderful review. We love to hear that you love our eco initiatives, we are doing our upmost best to be more green in the hotel. I hope that we can welcome you again in the future. Kind regards, Selin, guest service supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ólöf Björk Sigurðardóttir wrote a review Jul 2022
2 contributions
Came with a friend to Leuven for the Rock Werchter festival the town over - and Leuven did not disappoint and neither did the hotel! Very friendly staff and nice atmosphere :) The free drinks for not needing house keeping is a really nice touch, especially for broke students at a festival ;) Great location in the heart of the city, with loads of great restaurants just around the corner. Definitely reccomend!
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tim Evens, Sales at Pentahotel Leuven
Responded Aug 1, 2022
Dear, Thank you so much for this great feedback. Hoppy to hear that you had a great stay. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cloggistan wrote a review May 2022
Amsterdam, The Netherlands14 contributions14 helpful votes
Very poor customer service. Personnel not friendly. Overrated hotel. I would not recommend people to stay here. Look further for a hotel that makes people stay welcome and want them to have a good trip instead. I’ll book a different hotel next time.
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Date of stay: May 2022Trip type: Traveled as a couple
Room Tip: Don’t go here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tim Evens, Sales at Pentahotel Leuven
Responded Jun 3, 2022
Dear, Thank you for taking the time to tell us about your experience at Pentahotel Leuven. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At pentahotel, we strive to provide a superior experience for every customer. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely Ellen Mertens
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ahdebbie wrote a review Mar 2022
London, United Kingdom48 contributions55 helpful votes
This hotel is fun! If you don't mind the noise from partying students, then it is a great little hotel in a super location. I am in a wheelchair so some accessibility issues. There isn't an accessible room but they did upgrade me to a bigger room which was nice. The bathroom is too small to get a wheelchair into and shut the door, but if you don't mind showering with the door open, that's ok. The shower is a walk in shower, so some safety bars would make it better for less-abled users. The breakfast area is a bit small for wheelchairs to comfortably maneuver around a buffet area, but with help is ok. However, the staff were helpful. Oh, one last thing, there was only 1 USB charger in my room and it was broken. My colleague has the same issue!!
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Date of stay: March 2022
Value
Rooms
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tim Evens, Sales at Pentahotel Leuven
Responded Apr 28, 2022
Dear Ahdebbie, Thank you for your feedback. It a pleasure to see that you liked the hotel and the room. Thank you for all these information, we are going to discuss it in the team, to see what we can do in the future to make it better. We will check with our maintenance team to fix the usb charger in the room. I hope that we can welcome you again in the future. Kind regards, Selin, guest service supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
m g wrote a review Mar 2022
Cheshire, United Kingdom17 contributions24 helpful votes
Location is great and the hotel itself is fine. Problem is it's right by some student party location - to nearly 03:00 on a Monday and 04:00 on a Tuesday (made us wonder what Friday is like). Reception is undermanned also - often one person to run the "Pentalounge" (bar/cafe) and Reception. Our booking was not recorded correctly. Reception at Reception could be a lot warmer. Will not stay there again, and would not recommend.
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Room Tip: Stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tim Evens, Sales at Pentahotel Leuven
Responded Apr 18, 2022
Dear M G, Thank you for the feedback, this is really important for us. I'm sorry for the inconvenience caused due the outside noise. Unfortunately we aren't able to do a lot about it, of course never hesitate to contact the reception, so they can see if they can do anything about it. There are always 2 persons at our reception, it can be possible that one of our team members was busy with something else at the time that you were in the lobby. Sorry if you had to wait. Thank you for the positive comment about the hotel & location. Kind regards, Selin, guest service supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sparhawk222 wrote a review Feb 2022
The Hague, The Netherlands263 contributions3 helpful votes
Right in the middle of city center. Good service, nice rooms, good breakfast, good price. I found the bar and breakfast area smaller than expected. They offer paid parking - be informed that the parking garage is very cramped. Narrow driveway, small spaces. Perhaps this is to be expected in the middle of a city center, but if you have large car and don't like small garages, you may make a different choice.
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Date of stay: December 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tim Evens, Sales at Pentahotel Leuven
Responded Apr 25, 2022
Dear, Thank you for this nice feedback. Good to hear that you enjoyed our breakfast buffet. Sorry to hear about the inconvenience for with the parking. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dimkan41 wrote a review Nov 2021
Athens, Greece36 contributions6 helpful votes
+1
Great place to stay in a city like Leuven. Close to the center of the city. Easy access to any place you want to go for lunch dinner or coffee. Really hundreds of choices. Rooms are clean and well heated service is well acceptable and breakfast is good.
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Date of stay: November 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tim Evens, Sales at Pentahotel Leuven
Responded Dec 20, 2021
Dear Dimkan41, Thank you for your lovely feedback about our hotel. I hope we can welcome you again in our hotel. Kind regards, Selin, Guest service Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TA782 wrote a review Sep 2021
8 contributions9 helpful votes
We have stayed several times before at the Penta Hotel Leuven and have always enjoyed it. Sadly this time we did not have such a good experience. It began with a member of staff who clearly does not belong in the service or hospitality industry as he had a really bad attitude. We booked the hotel on the basis of there being a free, albeit basic, breakfast being delivered to the room, I assume as a way to mange these crazy times of pandemic. However, the staff member at check in told me there was no such offer. I showed him clearly and he said it was wrong. I told him it was on Penta's own website and asked him to take a look but still he argued. The next few minutes of conversation did not go well and I had to walk away not knowing what would happen as he was insistent that I was wrong and he was right. Having just checked the offer is still right there, on their very own website. Very poor service from this chap. Well, we did get our breakfast and, upon mentioning it on check out, received an apology and had the parking fee waived in recognition of this and the next few issues I will mention in a moment. This was by a completely different member of staff who was quite professional in her approach which was appreciated. To be fair I would have preferred to pay in full and receive the service I should have rather than spend my precious little time away from work being stressed out by rude staff. The other issues: the room was not terribly clean. There were hairs on the bed and door handle and the post-cleaning room seal that is mentioned on the Penta website (similar to the way Hilton hotels seal their rooms) was not there. This does not inspire confidence. The gloves and handgel pack that was again mentioned on the Penta Hotels website did not appear. These are things that make a guest feel safe to book but, if they have stopped doing any of the above, it should not be on the website so guests can make a more informed choice. Lastly, we booked a Junior suite. The bedsheet had a fairly large hole, about the size of a euro coin in the middle between the pillows, definitely noticeable if you are making the bed up. I have never booked a suite anywhere and had that. We discovered it late and decided to just sleep rather than wait around. Overall it seems standards have slipped. Several things offered did not happen or had to be argued about. Such a shame as we did love this hotel. Maybe we will try again one day. I do hope they get back to where they were last year.
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Date of stay: September 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Tim Evens, Sales at Pentahotel Leuven
Responded Sep 30, 2021
Dear TA782 Thank you for taking the time to rate our hotel. Even if you write that you were not satisfied in this case, any feedback is important to us, because this is the only way we can improve. For us, that you have described your perception so honestly is a sign that there is a need for action here. We've had a talk with our staff members about the friendliness and assure you this won't happen twice. However, there is indeed no such thing as breakfast in the room. For the latest updates, please find it displayed on our website: https://www.pentahotels.com/docs/status_hotels.pdf I would like to apologize on behalf of my team for the inconvenience to you. Please be assured that this does not meet our standard. Thanks for your support. I hope that we can still welcome you again in the future, if your way leads back to Leuven, also to show you that your experiences are not the norm. Best regards Xavier Vanden Bossche Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$98 - $153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure leuven hotel leuven, holiday inn leuven, leuven holiday inn
FORMERLY KNOWN AS
Pentahotel Leuven
LOCATION
BelgiumFlandersFlemish Brabant ProvinceLeuven
NUMBER OF ROOMS
103
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Frequently Asked Questions about Pentahotel Leuven
Which popular attractions are close to Pentahotel Leuven?
Nearby attractions include ExitRoom (0.2 miles), Town Hall (Stadhuis) (0.2 miles), and Great Market Square (Grote Markt) (0.2 miles).
What are some of the property amenities at Pentahotel Leuven?
Some of the more popular amenities offered include free wifi, a lounge, and a fitness center.
Which room amenities are available at Pentahotel Leuven?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pentahotel Leuven?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Pentahotel Leuven?
Yes, free public parking nearby, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Pentahotel Leuven?
Conveniently located restaurants include Bistro Tribunal, Raffat, and Restaurant EssenCiel.
Are there opportunities to exercise at Pentahotel Leuven?
Yes, guests have access to a fitness center during their stay.
Is Pentahotel Leuven located near the city center?
Yes, it is 0.2 miles away from the center of Leuven.
Are any cleaning services offered at Pentahotel Leuven?
Yes, dry cleaning and laundry service are offered to guests.
Does Pentahotel Leuven offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Pentahotel Leuven?
The staff speaks multiple languages, including English, French, German, and Dutch.