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Novotel Gent Centrum

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#8 of 37 Hotels in Ghent
Certificate of Excellence
GreenLeadersBronze level
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Novotel Gent Centrum
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1,167 Reviews from our TripAdvisor Community

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Showing 548: English reviews
Reviewed 2 weeks ago via mobile

As the center was blocked because of a Christmas market, it was quite hard to understand how to get to the hotel. It would have been helpful if we would have received some instructions in advance. We parked the car in the parking garage below the hotel (€30, which we felt was quite expensive). The hotel looks nice from the...

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Helpful?
Thank Harald_Saskia
Sam_Cornelissis, Manager at Novotel Gent Centrum, responded to this review

Dear guest, Thank you for taking your time to share your feedback about Novotel Gent Centrum. We are glad to read that you appreciated the looks of the hotel and the staff at the reception desk. Since November the parking prices in Ghent have nearly doubled. The Ghent policy is to discourage visitors to drive the car inside Ghent, but...

Maidstone, United Kingdom
Reviewed 2 weeks ago

A good hotel with comfortable rooms in the centre of Ghent. Reception staff were very helpful & pleasant. The buffet breakfast (which is 20 euros!) was a little chaotic. We stayed in the hotel for 4 nights & the breakfast room was not very well organised on 2 mornings. We encountered raw boiled eggs & very under-cooked pastries. Also I...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Rod T
Sam_Cornelissis, Manager at Novotel Gent Centrum, responded to this review

Dear Rod, Thank you for taking the time to tell us about your experience at the Novotel Gent Centrum. I am happy to read that the rooms and our reception staff could meet your expectations. We did have some difficulties with F&B staff members turning ill and the hotel was unexpected more busy than other years. This had a direct...

Reviewed 2 weeks ago

A big thank you to Peter (the manager I think) for being incredibly helpful and accommodating. If you read my profile you will see I've stayed in a lot of hotels, and truly Peter was truly exceptional We had 3 rooms (2 standard and a suite) in the Novotel for a family vacation. The standard rooms were well maintained and...

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Helpful?
Thank Nondom
Sam_Cornelissis, Manager at Novotel Gent Centrum, responded to this review

Dear Nondom, We very much appreciate your comments regarding your stay at the Novotel Gent Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 2 weeks ago

I have stayed in many of the hotels in around Ghent is the past 20 years of visiting this great city and I always come back to the Novotel. It is not just for the location although that does help, its for the ability to park on site, its friendly and knowledgeable front desk staff, good breakfast and a nice...

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Helpful?
Thank Colin F
Sam_Cornelissis, Manager at Novotel Gent Centrum, responded to this review

Dear Colin, Thank you very much for your feedback. These kind of positive reviews is the reason why most of our staff decided to work in hospitality. It is of great satisfaction to read that we were able to meet up to your expectations and this on all levels. Even more, calling our hotel "a home from home" is one...

Nicosia, Cyprus
Reviewed 3 weeks ago

It is in the middle of everything if you prefer the old city, which is beautiful and highly recommended. Most attractions are within walking distance from the hotel, as are a lot of bars, cafes and restaurants. Breakfast is just fine.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank George H
Sam_Cornelissis, Manager at Novotel Gent Centrum, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Gent Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Beverley
Reviewed 3 weeks ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank MiniMe2
Sam_Cornelissis, Manager at Novotel Gent Centrum, responded to this review

Reviewed 3 weeks ago via mobile

Positives - 1 min walk to main square which was the location of the Christmas markets - 5 min walk to canals where we took a 40 min open boat trip for €7 pp - comfortable beds - good selection of hot and cold food from the buffet Negatives - expensive hotel parking -€30 per night - crowded breakfast area...

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Helpful?
Thank Andew L
Sam_Cornelissis, Manager at Novotel Gent Centrum, responded to this review

Dear guest, Thank you for taking your time to give your feedback regarding our hotel. We are happy to read that you enjoyed our central location and our breakfast buffet. The breakfast area was indeed crowded during the holiday period, we are taking the necessary steps to avoid this in the future. Since November the parking prices in Ghent have...

veldegem
Reviewed 3 weeks ago

Second time we visited hotel, and now een better then first time because of Christmas events. Friendly staff, clean hotel, fast service, good food ! Now there even was a champagne tuck in the garden !! Great !!

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Helpful?
Thank santa4
Sam_Cornelissis, Manager at Novotel Gent Centrum, responded to this review

Dear Guest, Thank you for giving us your feedback regarding our hotel. I am delighted to read that you enjoyed your stay with us. Lovely to see you enjoyed the Cava Truck on our courtyard ! For next year, we are looking to expand the area with extra Christmas decorations. Hopefully I will have the opportunity to meet you in...

Cork, Ireland
Reviewed 3 weeks ago

Stayed at lots of Novotels but wouldn't return here. Car parking is exhorbitant both at the hotel and all the local car parks. Rooms standard Novotel format. Clean and comfortable. Breakfast poor and bar/bistro staff unable to cope with the influx of Xmas visitors.

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Helpful?
Thank triciawilford
Sam_Cornelissis, Manager at Novotel Gent Centrum, responded to this review

Dear Guest, Let me start by thanking you for giving us your feedback regarding our hotel. I am sorry to read that your visit did not meet up to your expectations. Indeed, Ghent gets very crowded during the Christmas period and this has a direct impact on both public car parks and ours. Since November the parking prices in Ghent...

Leicestershire, United Kingdom
Reviewed 4 weeks ago

Everything perfect except the sofa bed very uncomfortable only a few hours sleep They said they don't do a single bed I asked if we could upgrade before we arrived I'm not sure if they do have 3 bed rooms to a room

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Graham S
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Novotel Gent Centrum is located in the historic centre of Ghent, close to the tourist attractions and shops. In a modern setting with timeless decor, the hotel features 117 rooms. The bar and restaurant boast a diverse menu in a stylish, warm environment. Depending on the weather, you may choose to dine on the verandah or next to the pool in the terraced garden. This 3 star hotel is perfect for a holiday in Ghent, be it for a weekend or for short stay with your partner or family. ... more   less 

Additional Information about Novotel Gent Centrum

Address: Hoogpoort 52, Ghent 9000, Belgium
Location: Belgium > Flanders > East Flanders Province > Ghent
Price Range: $94 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Gent Centrum 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Novotel Gent Centrum Hotel Ghent
Novotel Hotel Ghent
Novotel Ghent
Ghent Novotel
Hotel Style:
#3 Green Hotel in Ghent
#5 Family Hotel in Ghent
#7 Business Hotel in Ghent
#9 Romantic Hotel in Ghent
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Questions & Answers

Here's what travelers have asked, with answers from Novotel Gent Centrum staff and other travelers.
4 questions
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Questions? Get answers from Novotel Gent Centrum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room facing the courtyard as there is an alleyway that runs down the side of the hotel which is often noisy with late revellers”
 of 5 bubbles , 2 weeks ago | Read review
“As high as possible”
 of 5 bubbles santa4, 3 weeks ago | Read review
“Ask for Church view”
 of 5 bubbles MartinRook, Dec 16, 2016 | Read review
“For the little price difference, go for a "superior" room”
 of 5 bubbles BIENVIVRE, Nov 22, 2016 | Read review
“There are some rooms with an adjoining room with a bunk bed for kids.”
 of 5 bubbles 870bramg, Nov 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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