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Ibis Hotel Aalst Centrum

Traveler (20)
Dining (17)
Room & Suite (14)

About

#5 of 8 hotels in Aalst
Location
Cleanliness
Service
Value
The Ibis Aalst Centre hotel is located at the border of the centre of Aalst, next to the motorway E40 and very close to the business districts. The hotel has 78 air-conditioned rooms, a cosy bar where we serve drinks and snacks 24/7 and a breakfast area. All our guests can use the free Wifi Internet Acces. The hotel has a private pay covered parking. The hotel is ideally situated for a trip to Gent or Brussels, both are only 25 minutes away from the hotel!
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Property amenities
Free High Speed Internet (WiFi)
Bar/Lounge
Free parking
Conference Facilities
Dry Cleaning
Electric vehicle charging station
Golf course
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Wheelchair access
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Room amenities
Air conditioning
Good to know
HOTEL CLASS
HOTEL STYLE
Budget
Business

Location

Full view
42Car recommended
Grade: 42 out of 100
10Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
326Reviews
7Q+A
13Room tips
Traveler rating
  • 48
  • 123
  • 92
  • 36
  • 27
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Popular mentions
I have been using this hotel for the last 4 years. Myself along with other enthusiasts attend a vehicle gathering in the nearby town of Ninove. I received a phone call 4 months after booking, saying that they had overbooked and that the problem was an IT issue. Promissed me free
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Response from Hotel-cmanager, Kenneth Claerbout, General Manager at Ibis Hotel Aalst Centrum
Responded Mar 22, 2019
Dear Guest, Thank you for your candid feedback. We apologise that we were unable to meet your expectations, unfortunately we did have an overbooking on the day you had initially booked with us. We had experienced a technical gliche in our system, due to this fault the double booking had not displayed until a few months later. As soon as we realised we informed you of this situation was and that we would try and sort this out in the best way possible for you. I think you may have misunderstood somewhere. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to our utmost to rectify any issues. We did pay a supplement to the other hotel and arranged all communications and bookings, so that you would not have the hassle of arranging anything. We are sorry the parking was not practical for you. We try to ensure our guests are satisfied at all levels and find the most suitable way to find the best solution without delay. We are sorry that we were not able to cover your transfers. Despite this, we really do hope you will give us another opportunity to invite you for a better stay. Kind Regards Kenneth Claerbout, General Manager
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We booked a twin room in October 2018 for March 2019. In Feb 2019 I get a call to say they’ve over booked, yes 4 months later. Truly they hadn’t when I booked. “We are upgrading you to a hotel in the centre of Aalst” Ok, that doesn’t sound bad. Turn up, no parking, only
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Response from Hotel-cmanager, Kenneth Claerbout, General Manager at Ibis Hotel Aalst Centrum
Responded Mar 22, 2019
Dear Ben, Thanks for your candid feedback. We apologise that we were unable to meet your expectations, unfortunately we did have an overbooking on the day you had initially booked with us. It was an error on our part that we were unable to mention this to you instantly. As soon as we realised we informed you 6 weeks prior to your stay that this was the case and that we would try and sort this out in the best way possible for you. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to our utmost to rectify any issues. We did pay a supplement to the other hotel and arranged all communications and bookings, so that you would not have the hassle of arranging anything. We are sorry the parking was not practical for you, however we do recall mentioning to you that you were most welcome to park on our premises for free. We try to ensure our guests are satisfied at all levels and find the most suitable way to find the best solution without delay. Yours sincerely, Kenneth Claerbout, General Manager
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I was pleased with the situation of the hotel just off the E40 m-way, and it was perfectly situated for my cycling rendezvous at Herzele on the Sunday morning. I received a warm welcome on arrival. My room was very spacious and at the back of the hotel, so it was calm and,
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Review collected in partnership with Accorhotels.com
Response from Hotel-cmanager, Kenneth Claerbout, General Manager at Ibis Hotel Aalst Centrum
Responded Mar 14, 2019
Dear Jethronunn, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us and that the room met was to your liking. Thank you for appreciating our location, our team, our parking facility and our breakfast. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. We are indeed located in the heart of the city. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We are happy that all the facilities were to your satisfaction. We look forward to welcoming you back. Best wishes, Kenneth Claerbout, General Manager
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We stayed with a delegation of 7 nationalities at this hotel. Rooms excellent and perfect breakfast. Staff was very helpful and pacient with us arriving at 2a.m. The 10 Tesla charging posts in front is very handy
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Response from Hotel-cmanager, Kenneth Claerbout, General Manager at Ibis Hotel Aalst Centrum
Responded Dec 12, 2018
Dear Guest, Thank you for posting this kind feedback. It is rewarding you found your room to be ideal. We are glad we were able to help you start your day off right with our tasty breakfast buffet. Thank you for mentioning our dedicated team. May we kindly ask you to visit our Facebook page and like us please. We look forward to welcoming you back on a future trip. Warm regards, Kenneth Claerbout, General Manager
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Hotel, food, drinks all quite good. Staff excellent.Room, not so good. Power saving lights not good enough to read by and, one flickered! Shower door twisted so leaked into bathroom. Shower itself, very little pressure.
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Review collected in partnership with Accorhotels.com
Response from Hotel-cmanager, Kenneth Claerbout, General Manager at Ibis Hotel Aalst Centrum
Responded Dec 7, 2018
Dear Guest, Thank you for taking the time to share your valuable review. We are glad that you had a pleasant stay with us and that the hotel met your expectations. Thank you for appreciating our team. Our team members always go out of their way to ensure they deliver the best service possible. We regret that the room was not to your liking. Regarding the power saving lights ad shower door, we wish you had informed us during your stay so that our team would have solved these issues immediately. We assure you that all our rooms are regularly updated and thoroughly checked before the guests arrive. However, we have taken a note of your remark and passed it to the relevant department. We hope that the rest of the facilities were to your satisfaction. We hope to welcome you back. Best wishes, Kenneth Claerbout, General Manager
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PRICE RANGE
$74 - $111 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ibis aalstaalst ibis
LOCATION
BelgiumFlandersEast Flanders ProvinceAalst
NUMBER OF ROOMS
78
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