Wonderfull hotel, with a even more wonderfull restaurant! Very large rooms, good parking options! Nice and large bathrooms. Clean rooms. Good breakfast. And a wonderfull garden to hang around! It is a huge hotel, so if you need rooms close to eachother you should arrange it up front.
Booked in at .6.00pm on one of the hot days in July. Bedroom had sunshine streaming through the window and room was stifling hot. Air con did not work. Went to reception and asked if they could send a maintenance man to check over. No one came. Went to dinner. Still no one came. Went back down at 10.00pm and was then told no maintenance men work on a Sunday. I asked if we could change rooms and was told that they were full. In the morning found out that hotel was actually only half full. At checkout I Asked to speak to the manager - too busy. Left my details for them to contact me - nothing. I also took a business card of the manager and emailed her - not even the courtesy of an acknowledgement. MANAGEMENT DO NOT CARE
A very nice external ambiance, friendly staff and excellent breakfast. However, aside from those, the interior is outdated, no fridge in room, and only five TV channels of which not even one in English! WiFi connection weak and unstable
We likes the hotel 's location, and the fact that there were all the things that you need in the room. We didn't like the fact that even they sent me an email that the check in starts at 2 o'clock at afternoon when we got there it was only one of the 4 rooms available and they told us that the time was just on papers. It was rude. What about if there was a person with medical condition? It is inappropriate for this kind of hotel.
We like our room very much as it faces the river and we can see boats passing by. It is also very quiet as the windows could block all the noise. Staff at reception was friendly and professional. There was sanitiser throughout the hotel even in the lift which was a nice touch. Breakfast was superb. There was a good balance of sweet and savory food. There was even different types of fruit tarts in addition to the usual bread. My husband was disappointed that there was no bread rolls though and only slice bread. Germans are more used to bread rolls for breakfast. I love the orange infused water at breakfast! It was so refreshing! Another disappointment for us as an accor plantinum member is that there was no welcome gift/amentity that is normally prepared for plantinum members.
Excellent staff. Very friendly. Maria an Moncef in the restaurant are just amazing. Totally pro. Receptionists are all very helpful. They go out of their way to assist us. Great hotel. Love coming to Liege.
This hotel is provided by my company for already a long time for layovers of airline crew. It’s not too much fancy but I’ve always slept well here. So ventilation, silence and good shades on the window are definitely present here. However, the greatest impression for me was a breakfast. The hostess, Maria, is super professional. I could see her warm smile through the mask. Energetic person who knows 5 languages.
My stay was reletavly good. On the website of Accor it said that the staff spoke multiple languages, like dutch but at the reception no one good speak dutch. When I wanted to order room service (between the hours you could order roomservice) no one of room service or the restaurant picked up the phone, lucky the reception but my order trough too the kitchen.
As a 4 star hotel, the basics don’t need to be mentioned but our room, though fairly small, was comfortable; which also included a separate kid’s bed. Amenities such as towels, soaps, coffee/tea facilities, were also fine. We’re wondering if they’re genuine but the showcasing for ‘rituals’ branded shampoo and shower gel was unique. Water cooker and the bathtub could be a bit more clean but still acceptable. We couldn’t use the airco because it gave only warm air (we’re not told how it worked and we didn’t bother to ask either!) so we kept the windows open. We had read about the annoying noise on the river side so we asked for less noisy section. It was a good decision because there’s a missive road construction going on. For now at least, it’s good to miss out the river view. We’re also happy with the COVID-19 hygiene and information. We didn’t want to be inside so much so we didn’t use the hotel restaurant nor it’s paid parking facilities. One thing we missed was a refrigerator, as it should be normally available in a 4 star hotel, so we couldn’t store anything for our kid. …
The room is spacious, well presented. The room smelled nice and fresh, the line. And sheets were clean. The toilet was spick n span clean with toiletries from rituals. The hotel provided ample towels. The room also housed space for additional bed as shown in pictures. The hotel offered zero contact room service menu for breakfast with wide selection. I give this hotel a rating of 4.5 out of 5. Good job done