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Hotel & Aparthotel Casteau Resort Mons

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Chaussee de Bruxelles 38 Casteau, Mons 7000 Belgium
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$89
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Free cancellation until 12/20/19
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$89
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Free cancellation until 12/21/19
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$89
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Expedia.com$89
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (96)
Room & Suite (24)
Dining (6)

About

Location
Cleanliness
Service
Value
The Hotel & Aparthotel Casteau Resort Mons is near the Supreme Headquarters Allied Powers Europe (SHAPE), the central command of NATO military forces. Hotel guests are also near several business locations including Mac Tac, Holcim and Akzo Nobel. The Hotel & Aparthotel Casteau Resort Mons is 15 kilometers from the animal park Pairi Daiza, the golf courses Hainaut & Mont Garni, the hippodrome de Wallonie and 50 kilometers from attractions in Brussels, Belgium. Each well-appointed room comes equipped with cable satellite television with CNN®, free Wi-Fi, safe, fridge and bathroom with shower or bath. Guests enjoy a daily full breakfast (charges may apply) and a multilingual staff (English, French, German, Dutch and Italian). This hotel also features a fitness room, a sauna and a Jacuzzi®. A friendly staff is ready to ensure a comfortable and memorable stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Business Center with Internet Access
Conference facilities
Electric vehicle charging station
Parking
Free internet
Wifi
Public wifi
Internet
Sauna
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Safe
Kitchenette
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, French
Hotel links
Visit hotel website
446Reviews4Q+A33Room tips
Traveler rating
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Popular mentions
3 night stay here whilst visiting family. Comfortable room which was very clean and set in very quiet surroundings. Staff were all very pleasant and Franklin was exceptional, always had a smile which was really lovely. Breakfast was plentiful and the bar area in the evening was comfortable. Very grateful also for the use of the computer and printer to get our boarding passes and the help of staff when I found the different keyboard difficult to navigate, thankyou. Will definately stay here again in the future, no complaints.
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Response from DDeWeerdt, Propriétaire at Hotel & Aparthotel Casteau Resort Mons
Responded 1 week ago
Dear Maureen L thank you for your great feedback Great you had a nice stay with us Please come back and visit us again :-) best regards, Didier De Weerdt Owner
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An overnight stay, combined with dinner and breakfast, was ruined by the appalling behaviour of children attending some sort of presentation. The only adults who appeared to be with this mob of wild children appeared to be completely unable to quell any aspect of the children’s behaviour. The hotel staff present did not attempt to control this dangerously out of control behaviour, consisting of groups of children running up and down corridors, knocking on bedroom doors, etc. Not the sort of behaviour any civilised society should accept. During the evening a fire alarm was set off, which appeared to be totally ignored by staff, in that no evacuation procedure took place and no explanation was given. This alarm continued to sound intermittently throughout the evening. What would have happened if, in fact, an actual fire had occurred? Perhaps management of the hotel need to improve their procedures, in respect of both fire safety, plus vetting of conference room bookings with rules set in place to ensure safety and well being of ALL their clients.
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Response from DDeWeerdt, Propriétaire at Hotel & Aparthotel Casteau Resort Mons
Responded Oct 6, 2019
Dear rovingpkr Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. You are correct : we had a family party going on and unfortunately, some of the childrens didn't behave well at all. They have indeed set off the alarm 3 times and that's why, after 3 times, the alarm automatically continues to work for a longer period. It is not a problem of procedure but just a problem of bad behaving customers... The receptionist did everything she could to stop that bad behaviour, she even called the manager, which came over to the hotel to intervene. Unfortunately, the damage was done. As you explained, the rooms and our food was all excellent but we we are unfortunately dependent on the good behaviour of our customers I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience Best Regards, Didier DE WEERDT Owner
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I stayed last night and oh what a pity that there was no one in charge it was a total fiasco A large group of children were running totally wild ,banging on doors and setting off the fire alarm at least 3 times and once it rang for over 20 minutes and it got elderly people out of bed - it was dangerous and not one person in charge. The young lady on the desk was totally helpless as there appeared to be no management about to help their clients. The pity was the rooms and food were all excellent so why oh why allow this type of behaviour which could have resulted in a nasty accident .
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Response from DDeWeerdt, Propriétaire at Hotel & Aparthotel Casteau Resort Mons
Responded Oct 6, 2019
Dear Glenice R Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. You are correct : we had a family party going on and unfortunately, some of the childrens didn't behave well at all. They have indeed set off the alarm 3 times and that's why, after 3 times, the alarm automatically continues to work for a longer period. It is not a problem of procedure but just a problem of bad behaving customers... The receptionist did everything she could to stop that bad behaviour, she even called the manager, which came over to the hotel to intervene. Unfortunately, the damage was done. As you explained, the rooms and our food was all excellent but we we are unfortunately dependent on the good behaviour of our customers I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience Best Regards, Didier DE WEERDT Owner
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Extremely pleasant and helpful staff. Hotel was spotlessly clean, reasonably sized room with a very comfortable bed + plus choice of pillows! Well equipped room and good powerful shower over the bath. Good buffet style breakfast with plenty of choice. Would highly recommend for either a one night or one week stay. OK there isn’t an on-site restaurant but there is a choice of 2 nice restaurants less than 60 seconds walk away.
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Response from DDeWeerdt, Propriétaire at Hotel & Aparthotel Casteau Resort Mons
Responded Sep 24, 2019
Dear AndyJ2345 You know how to make my staff happy ! Thank you I am extremely proud to read you liked our welcome, the room, the breakfast, etc See you soon back best regards Didier DE WEERDT Owner
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I recently stayed here for the tanks in town event with leger holidays. It is in a lovely location, very peaceful. My room was excellent, there was a good selection of continental breakfast food. I am hoping to go on the tour next year and hope to stay here again.
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Response from DDeWeerdt, Propriétaire at Hotel & Aparthotel Casteau Resort Mons
Responded Sep 12, 2019
Dear 534craigf thank you for your nice feedback. it is GREAT to get a score of 5/5, really ! Do not hesitate to come back :-) best regards, Didier De Weerdt Owner
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Previous
PRICE RANGE
$80 - $146 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western mons
FORMERLY KNOWN AS
Best Western Plus Hotel Casteau Resort Mons
LOCATION
BelgiumWalloniaHainaut ProvinceMons
NUMBER OF ROOMS
91
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Frequently Asked Questions about Hotel & Aparthotel Casteau Resort Mons
Which popular attractions are close to Hotel & Aparthotel Casteau Resort Mons?
Nearby attractions include Francois Duesberg Museum (4.6 miles), Mons Memorial Museum (4.6 miles), and Collégiale Sainte-Waudru (4.5 miles).
What are some of the property amenities at Hotel & Aparthotel Casteau Resort Mons?
Some of the more popular amenities offered include free wifi, a lounge, and a fitness center.
Which room amenities are available at Hotel & Aparthotel Casteau Resort Mons?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel & Aparthotel Casteau Resort Mons?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at Hotel & Aparthotel Casteau Resort Mons?
Yes, free parking is available to guests.
What are some restaurants close to Hotel & Aparthotel Casteau Resort Mons?
Conveniently located restaurants include MoMA Coffee Mons, Texas Coffee House, and So Greek.
Are there opportunities to exercise at Hotel & Aparthotel Casteau Resort Mons?
Yes, guests have access to a fitness center and a sauna during their stay.
Are any cleaning services offered at Hotel & Aparthotel Casteau Resort Mons?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel & Aparthotel Casteau Resort Mons offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel & Aparthotel Casteau Resort Mons?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Hotel & Aparthotel Casteau Resort Mons?
Many travelers enjoy visiting Hotel de ville (4.4 miles) and La Tour Valenciennoise (4.0 miles).