I have experiencied one of the top stay in my life. Geat crew managed by an experienced general manager, the must is the breakfast rated top 5 in Europe. Beautiful and confortable rooms also. Definetely coming back soon Also located in a heart of Brussels with walking distance to all amenities.
Location was perfect, our room was clean and spacious, and the bed was comfy. The view from the balcony was breathtaking. The breakfast was at the 9th floor terrace with fresh orange juice, good coffee, variety of pant based milk, mint-lemon fresh water, american pancake etc. HEAVEN! All of the staff was very friendly and helpful! The price worth it so much! We totally recommend this hotel to everyone! We'll come back! :)
The hotel is in good location for accessibility to public transportation, shopping and restaurants. The hotel staffs are friendly and helpful, ensuring security to foreign visitors. The room I stayed was very clean, comfortable and with adequate amenities.
This was our worst hotel stay ever. -and we travel a lot! We arrived to see the hotel with scaffolding on the front, which was fine, until we checked into our room and it faced the front. The air conditioning wasn’t working on this unusually hot weekend so I opened the window to find plastic taped over it. The Juliet balcony railing was removed and luckily we don’t have a child as it’s a floor to ceiling window. It was very unsafe as well as making the room stifling since we had to keep the windows shut. This room should never have been rented and I’m sure didn’t meet safety codes without a safety railing. I checked online to see if there were any other rooms and it was sold out. I called down and they said they’d bring a fan which never appeared. We would have left and asked for a refund, but unfortunately I had used up some airline points for the booking, so we had no recourse. Never again. The next day I complained at the desk and the fellow was apologetic and I asked for a comped breakfast for the next day. He said he wished I had complained earlier (I did say our room was too hot the day before) and they would have comped breakfast for both days. That really doesn’t make up for a completely awful stay with 2 nights of sweating and no sleep. Our room should never have been rented at all. Breakfast was very good. …
We have always had good experiences in NH hotels and this hotel didn't disappoint. It is located in the centre of Brussels, close to a metro station. The in front of the hotel is a bit run-down and there is some redevelopment. We felt a little uneasy here as there were quite a few people sleeping rough. However, at the rear of the hotel is a smart and busy shopping street. This city is certainly one of contrasts. Staff at the hotel were friendly and the rooms were comfortable. The breakfast, as in all NH hotels, is excellent. The breakfast room is situated on the top floor and has great views across the city. There is a large buffet with a comprehensive selection of hot and cold food and drins.
I have stayed in this lovely hotel several times and it has always been a most enjoyable experience! The General manager as well as all of his staff members are very friendly and attentive, your wishes are fulfilled even before you have made them known. The rooms are large and well equipped, the location is fantastic and the breakfast is both extensive and delicious. An absolute must-stay in Brussels!
The hotel in general is very good, but its best asset and what makes it a spectacular experience is its human team (Veronica, Jordi, Fernando Jonathan), thanks to this human team the image of the hotel multiplies, its empathy, closeness, is something that we have never met in any hotel, we want to thank you from the heart for everything, and we will recommend the NH Collection!!❤️❤️❤️💚💚💚
We were away from the room all Day on saturday. We came back and the room was not done. Reception should send someone. After 15 minutes we went down to ask for som toilettpaper. No roomservice saturdays??
The location is very good and there is no trafficnoise. Very nice rooms and an outstanding breakfast. As many other hotels, this one seems to have problems getting qualified staff. This we noticed during check-in and check-out.
Everything was great at this hotel. Amazing staff that is friendly and makes customers feel welcome. The atmosphere and service were great. Definitely recommend if you are looking for a good time. Central location.