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Boulevard Charlemagne 25-27, Brussels 1000 Belgium
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Traveler (145)
Room & Suite (51)
Dining (10)

About

#130 of 213 hotels in Brussels
Location
4.1
Cleanliness
3.8
Service
3.5
Value
3.6

New Hotel Charlemagne is an excellent choice for travelers visiting Brussels, offering a quiet environment alongside many helpful amenities designed to enhance your stay.

Guest rooms offer a flat screen TV, a minibar, and a desk, and New Hotel Charlemagne makes getting online easy as free wifi is available.

You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk, a concierge, and baggage storage. In addition, guests can enjoy a lounge during their visit. As an added convenience, there is parking available to guests.

Close to some of Brussels' most popular landmarks, such as Belgian Comic Strip Center (1.1 mi) and Mont des Arts (1.1 mi), New Hotel Charlemagne is a great destination for tourists.

Brussels has plenty of Mediterranean restaurants. So when you’re here, be sure to check out popular spots like Pasta Divina, Osteria Enoteca Nuovo Rosso, and Kafenio, which are serving up some great dishes.

Brussels is also known for some great architectural buildings, including St. Michael and St. Gudula Cathedral (Cathedrale St-Michel et Ste-Gudule), Parc du Cinquantenaire, and Town Hall (Hôtel de Ville), which are not too far from New Hotel Charlemagne.

Enjoy your stay in Brussels!

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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Meeting rooms
Baggage storage
Parking garage
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Seating area
Wake-up service / alarm clock
Minibar
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Dutch

Location

Full view
99Great for walkers
Grade: 99 out of 100
69Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
461Reviews3Q+A37Room tips
Traveler rating
  • 69
  • 161
  • 130
  • 66
  • 35
Time of year
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Most Recent
Vera_Card wrote a review Jul 2022
25 contributions14 helpful votes
Unfriendly service. We had problems with the reservation and they did not help us or give us any advice. Their only response was “it is not our problem”. Finally, we got a room, but have to pay more than 30% of the price it was shown in the webpage.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Camille Antoun, Autre at New Hotel Charlemagne
Responded Jul 21, 2022
Thank you for your comment. We take note of the problems encountered during your stay. We hope to see you soon. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kris wrote a review Aug 2020
2 contributions2 helpful votes
First of all the receptionist was very rude with us. When we came he told, "i need your credit card", when i asked "why",he told " no credit card, no room". So he even didn't try to explain us, that he need just a number of a credit card. His English was very bad. Second one, the hotel is very poor, very bad condition, walls are damaged, furniture is the same. The room was booked for two people but the things like: shampoo, shower gel, shower cap, etc was only for one person. For the 4 stars Hotel the conditions are very very bad!
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marek79 wrote a review Feb 2020
Warszawa281 contributions111 helpful votes
Hotel very close to EU institutions,This the only hotel's advantage. Hotel lobby very dark. The recpetionist was trying to block a deposit on my card, despite the fact that on my voucher was clearly stated that everything was paid and deposit was blocked on the credit card of my travel agency. For one person room was Ok. Bathroom clean but not the room,very dirty wallpapers plus windows not closing properly. Old furnitures. Breakfast room also very dark, maybe this was purposely because I took the bottle with orange juice. The date on the bottle was 09.2019. I do not know whether it was production or best before date. Breakfast buffet has cold and hot cuts.
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Date of stay: January 2020
Rooms
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Communitymanager_NH, Responsable relations clients at New Hotel Charlemagne
Responded Feb 13, 2020
We are deeply sorry that your experience was under your expectations. We take note of the problems encountered during your stay in order to improve our services and quality. We hope to see you in best conditions. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
S Dunter Dunter wrote a review Jan 2020
London, United Kingdom2 contributions2 helpful votes
The front desk employee speaks very quickly, so that it is impossible to derstand. He does not answer any questions. The hotel are not interested in customers. They don’t care that you had paid for the service. They do their work disgustingly, they do not respect customers. If you call them, they don’t talk at all and hang up. Do not go there!!
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Do not go there!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Communitymanager_NH, Responsable relations clients at New Hotel Charlemagne
Responded Jan 30, 2020
We are deeply sorry about the problems you mentioned in your review. We take note of everything in order to improve our services and quality. We hope to see you in best conditions. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SWilkinson wrote a review Jan 2020
England, United Kingdom17 contributions18 helpful votes
Our stay was from 28/12/2019 - 01/01/2020 The Arrival: We arrived from airport at 9am in Brussels. We walked from city center to the hotel an easy, safe route straight roads all well lit and signed post. This took 25 minutes. A young male reception staff took our suitcases for us as the room was not available yet due to early arrival. This was no problem as we were able to explore the surroundings. Beautiful parks and museams all within a ten minutes walk (recommend to all). Check in is a 3pm. The Area: Now its the weekend you would expect more shops to be open around the hotel however it is the xmas period break so majority of shops were either closed, opened on evening or after 11am. There were some small market shops open to get snacks and goodies that were within a 15 minute walk in this particular area however once you walked into the town center their are plenty of stalls and shops. The hotel is located to the europeon commision office as the hotel is in the europeon district. Transport: €2.10/2.40 price of the tram/ train service direct to town center...Also a train that goes direct from airport to hotel stop (Schuman) which we caught on Way back home. Their is a tram pass for only €7.5 for the day where you can use at many places. We Travelled to Bruges and also Antwerp. Their is also a local bus service outside the hotel. Back To Hotel: It was now time to check in, the Older gentlemen at the reception this time did approach us differently to the 1st male. However this is because we are young 24/26. Once showing own manners the Older male was alot more open and friendly. He always had a smile and his face. Our room was 501. The Room: Alot of mixed reviews on this site. Here Is our thoughts. The room we were given was very spacious. It has a mini fridge which worked and nice and clean. Tea and coffee Facilities and a bottle of water for free. Usual shampoo and conditioner supplied for free. The Bed was the highlight, it was the Most comfortablest bed we have ever slept on and was an actual double bed not two twin beds which was pushed together which was a bonus. The blanket was perfect for the weather and given two plump pillows each. The room decor was Art work around which shown character. The shower was perfect for me however my husband who is 6.5ft made a big mess as the glass sides of the shower did not cover where the water moved due to height. This caused water to leak over the bath screen however was alright for me due to being 5.5ft. One thing we did notice although the carpet was cleaned not dirt or dust their were some bleach markings on the carpet but this did not ruin our stay. Black our curtains Were great. Air condtioning was also a bonus. Hotel Facilities: They served breakfast however we can't review it due to not having it as we always ate out as the price was a bit to much for breakfast. But we wished we did try ot as the area was comfy and friendly but also stylish. Travelling out for new years: Try every food stall, all are nice. We went to the atomnium for new years which was brilliant and no hassle with the local transport links. On Way back to hotel another receptionist was their He seems really happy to be talked to and also approachable in a positive manner. We brought a few can of pop from him as the hotel has a mini fridge. END of stay: Overall a lovely hotel, Would recommend to all who are eager explorers and be polite to have the same attitude back some guests reviews are a shame as they did not have the same experience that we did or too picky. Next time in Brussels I would come again.
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Communitymanager_NH, Responsable relations clients at New Hotel Charlemagne
Responded Jan 17, 2020
We appreciate you taking the time to review your stay at the New Hotel Charlemagne, thank you for your comment. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ericaa242018 wrote a review Jan 2020
3 contributions3 helpful votes
STAY SOMEWHERE ELSE. I booked this hotel stay in the summer during a heat wave. When we checked into the room it looked nothing like the photos. This was not a huge issue, but it was significantly more dated than expected and the room cleanliness was questionable. We noticed that there was not air conditioning in the room or a fan. Given the condition of the room and the temperature we went down stairs to ask to be moved. The front desk associate said that the hotel was fully booked so we could not be moved. At that point I asked to cancel my reservation with a refund for two of the three nights due to these circumstances (which would have been the charge had we never checked in). I felt this was fair given we spent 10 minutes in the room before we decided to book elsewhere. We then spoke with the Sales Manager who offered us to move rooms. This was not helpful since we had already booked another room given the front desk associate said that they were full. The sales manager eventually agreed to refund one night of the three night stay, which I do not think was fair but the hotel was so uncomfortable I just wanted to leave. When I came home I contacted Orbitz regarding the refund and they were not able to agree with the hotel to issue the refund. Ultimately it was a horrible experience with the staff of the hotel who at this point literally have both lied to me, and with the quality of the hotel; which was also misleading. STAY SOMEWHERE ELSE. THIS PLACE IS HORRIBLE.
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Date of stay: July 2019
Value
Service
Sleep Quality
Room Tip: Stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Communitymanager_NH, Responsable relations clients at New Hotel Charlemagne
Responded Jan 10, 2020
Dear Erica, we are deeply sorry that your experience was under your expectations. We take note of the problems encountered during your stay in order to improve our services and quality. We hope to see you in best conditions. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amelia J wrote a review Nov 2019
Petaling Jaya, Malaysia5 contributions10 helpful votes
Lovely little hotel in a charming area, located next to the European Commission building. Lots of eateries and shops nearby, including several grocery stores. Favourite place to have a drink and meal was at The Meeting Point. Metro station (Schuman) was within walking distance, making it convenient to get around the city. Room was fairly spacious, and we had a wonderful view of the street and old buildings located in front of the hotel. From the 7th floor, the view of the city was quite nice. Staff was helpful, helped to print out flight boarding passes that I’d forgotten, and also to call for a taxi to the station. Will definitely stay here again!
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Date of stay: October 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Communitymanager_NH, Responsable relations clients at New Hotel Charlemagne
Responded Nov 18, 2019
Dea Amelia, thank you for your comment. We are really happy to read that you appreciated your stay at the New Hotel Charlemagne. We hope to see you next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andy B wrote a review Nov 2019
51 contributions55 helpful votes
Bed so hard my back ached each morning. Broken socket in room. Broken bath fixture. Shower glass trim missing so bathroom floor soaked. No restaurant in the evening. Worn & tatty. Came into my room during day despite using do not disturb. Never using again.
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Date of stay: November 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Communitymanager_NH, Responsable relations clients at New Hotel Charlemagne
Responded Nov 18, 2019
We are deeply sorry about the problems you mentioned in your review. We take note of everything in order to improve our services and quality. We hope to see you in best conditions. Kind regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kévyn N wrote a review Oct 2019
7 contributions6 helpful votes
The receptionnist and the cleaning team were amazing and had us having à really good time ! 15 minutes walk to the city center in a cute neigbourhood close to the Commission européenne. We had a really great time with private parking.
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Date of stay: October 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Communitymanager_NH, Responsable relations clients at New Hotel Charlemagne
Responded Oct 29, 2019
What a pleasure to read your comment ! Thank you for taking the time to tell us about your experience. We'll be happy to welcome you for your next trip in Bruxelles !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarpa74 wrote a review Sep 2019
Haarlem, The Netherlands265 contributions69 helpful votes
The hotel is located conveniently close to the berlaymont building as well as close to many embassy’s and EU offices. (Bath)rooms are somewhat outdated and lacking a modern and up to date touch. Staff is friendly and helpful. In general it’s one of the cheaper places in the area.
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Date of stay: September 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Communitymanager_NH, Responsable relations clients at New Hotel Charlemagne
Responded Sep 12, 2019
We appreciate you taking the time to review your stay at the New Hotel Charlemagne, thank you for your comment. Best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$111 - $182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new hotel brussels
LOCATION
BelgiumBrussels
NUMBER OF ROOMS
66
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NEW HOTEL CHARLEMAGNE $117 ($̶1̶5̶9̶) - Updated 2022 Prices & Reviews - Brussels, Belgium

Frequently Asked Questions about New Hotel Charlemagne
Which popular attractions are close to New Hotel Charlemagne?
Nearby attractions include Maison Saint Cyr (0.2 miles), Centre Islamique et Culturel de Belgique (0.2 miles), and Square Marie-Louise (0.2 miles).
What are some of the property amenities at New Hotel Charlemagne?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at New Hotel Charlemagne?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at New Hotel Charlemagne?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at New Hotel Charlemagne?
Yes, a parking garage, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to New Hotel Charlemagne?
Conveniently located restaurants include Berlaymont Cafe, Costa D'Amalfi, and Meet Meat Schuman.
Are any cleaning services offered at New Hotel Charlemagne?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at New Hotel Charlemagne?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does New Hotel Charlemagne offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at New Hotel Charlemagne?
The staff speaks multiple languages, including English, French, and Dutch.
Are there any historical sites close to New Hotel Charlemagne?
Many travelers enjoy visiting Grand Place (1.3 miles), Serres Royales De Laeken (3.2 miles), and St. Michael and St. Gudula Cathedral (Cathedrale St-Michel et Ste-Gudule) (1.1 miles).