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Novotel Brussels Grand Place

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#25 of 198 Hotels in Brussels
Certificate of Excellence
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2,213 Reviews from our TripAdvisor Community

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Showing 1,090: English reviews
Bogota, Colombia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 17, 2016

Although the hotel is modern, clean, and well located, the service is disappointing. We stayed 3 days in the hotel. One morning, while waiting for a tour bus, a thief entered and stole our backpack in the hotel lobby. The backpack had 4 passports, important medicines, and all our cash. When we desperately looked for the help of the staff,... More 

Helpful?
2 Thank Isabella M
Christophe L, General Manager at Novotel Brussels Grand Place, responded to this review

Dear Isabella M, I'm truly sorry for this horrible experience you encountered during your stay. We will attend to our staff to be more sensitive and understanding under such circumstances. However I would like to point out that a hotel lobby is a public area and that the hotel is not responsible when luggage is left unattended. We remind that... More 

Hinckley, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 13, 2016 via mobile

Fantastic hotel. My favourite in Brussels. Nice, modern and clean. Rooms are very spacious and comfortable. Reception staff are always very welcoming and friendly. Good bar area and breakfast buffet is wide and varied with plenty of seating space.

Helpful?
Thank fooddickheeeeeaaaads
Christophe L, General Manager at Novotel Brussels Grand Place, responded to this review

Dear fooddickheeeeeaaaads, Thanks for sharing your great review concerning your trip in Brussels. We truly hope to welcome you again in the future ! Best regards More 

Miami, Florida, Usa
Level Contributor
73 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 7, 2016

Location is perfect, directly in the city center 1 min away from Grand Place. Public parking is just aside the hotel. Had a really spacy room with view to the charming market place. Bath room is quite small.. All is clean and in good working condition. Easy going food you can get in the bar/restaurand together with some good beer.... More 

Helpful?
Thank Klaus5458
Christophe L, General Manager at Novotel Brussels Grand Place, responded to this review

Dear Klaus5458, Thank you for generously quoting our hotel regarding your stay in Brussels. I'm pleased to read that you tried out our Gourmet Bar and enjoyed it. Our staff will be most pleased in reading your comments and will hope te see you again. Kindest regards More 

Perth, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 3, 2016 via mobile

We are currently staying in this hotel. We have young children and the family room is great with sofa beds for children to sleep in. We love the location as it's very central and you can walk to most places in only few minutes. The staff are very friendly and helpful and provide great service. Parking is just next door... More 

Helpful?
Thank iar13
Christophe L, General Manager at Novotel Brussels Grand Place, responded to this review

Dear iar13, Thanks for your great review. We are pleased that everything is going well and meeting your expectations. Hopefully we will have the opportunity to welcome you again in the future. Kind regards More 

1 review
1 of 5 stars Reviewed June 28, 2016

Terrible stay Very disappointed bad bad service, the worse in my life very expensive arrogant staff breakfast very poor a lot of noise but I have to say good location, centrally located and 2 min from Central station

Helpful?
Thank Masha G
Christophe L, Directeur général at Novotel Brussels Grand Place, responded to this review

Dear Masha G, On behalf of the staff, I would like to sincerely apologize for the inconvenience you encountered during your stay with us. These are not customary facts in our hotel and they do not reflect in any way the quality of service we are used to providing, and definitely not the four star service you should receive in... More 

Mumbai (Bombay), India
Level Contributor
84 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed June 25, 2016

A lovely hotel... well situated... typically novotel. Very close to the railway station.. walking distance.... Also near to quite a few torurist spots... all within walking distance... The room was typically accor style.. as I had just stayed in Brugges.. so the memory was fresh of novotel... Reasonable sized room... overlooking the road....

Helpful?
Thank sunpuri
Christophe L, General Manager at Novotel Brussels Grand Place, responded to this review

Dear sunpuri, We are pleased to read that your experience met your expectations and would like to take the opportunity to thank you for your loyalty to the Accor hotels. Please do not hesitate to book with us in the future. See you soon! More 

Quezon City, Philippines
Level Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed June 20, 2016

Centrally located to most of the touristy things you want to do in Brussels! 2 minutes walk from the Central Station. 1 minute to Grand Place, and surrounded by plenty of restaurants, cafes, and of course, waffle places. Staff are friendly and helpful. Rooms are very modern, clean, and well kept. TIP: AVOID Rue de Bouchers between Galeries St Hubert... More 

Helpful?
1 Thank John B
Christophe L, General Manager at Novotel Brussels Grand Place, responded to this review

Dear John B, Thanks for your sharing your experience in our hotel and in Brussels. We are pleased that you enjoyed staying with us and hope to renew it soon. Also we thank you fot sharing the tips about avoiding the restaurant streets that plague Brussels with bad experiences. We wont recommended enough to ask the hotel staff or TripAdvisor... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Novotel Brussels Off Grand Place is located right in the centre of Brussels, moments away from what is said to be the most beautiful town square in the world. Within easy reach of Central Station, this 138 room hotel combines comfort and innovation.The lobby and the Foodsquare bar brasserie share a warm and bright open space, a celebration of chic design. This 4 star hotel welcomes you in this historic area of Brussels for a weekend or short break with your partner or family. ... more   less 

Additional Information about Novotel Brussels Grand Place

Address: Rue du Marche aux Herbes 120, Brussels 1000, Belgium
Location: Belgium > Brussels
Price Range: $110 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Brussels Grand Place 4*
Number of rooms: 138
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Also Known As:
Novotel Brussels Grand Place Hotel Brussels
Accor Brussels Grand Place
Brussels Novotel
Hotel Style:
#8 Family Hotel in Brussels
#14 Green Hotel in Brussels
#19 Luxury Hotel in Brussels
#34 Business Hotel in Brussels
#37 Romantic Hotel in Brussels
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