ALOFT BRUSSELS SCHUMAN - Updated 2022 Prices & Hotel Reviews (Belgium)

The place is very nice with very good and spacious rooms, kids and family friendly. Close to city center and is nice if you want to wander around the city. The parking costs 25EUR a day, has a single electrical charger and is very tight. I was surprised that if we book for the whole group through a single person we can’t have the rooms under separate names, which basically is normal in so many other hotels especially Marriott, this meant that only the one who booked can redeem the points for all the rooms, the receptionist was almost too rude to end the conversation when I asked on why is that and how awkward it is. Actually the lady receptionists were much nicer overall and our whole group didn’t approach the reception when he was the one free. I think this guy should be trained on how to speak to guests, he’s the main reason for a lower rating.…

Date of stay: May 2022Trip type: Traveled

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Response from Anabela Esteves, Guest Services / Front Office at Aloft Brussels Schuman

Responded 2 weeks ago

Hi There, We'd like to thank you for choosing our hotel for your stay in Brussels and for taking the time to let us know about your experience while staying with us. I sincerely apologize for failing to meet your expectations. I have shared your feedback with the department leadership team concerned to ensure that in future we can avoid this issues occurring in the future. I hope you choose to stay with us again when your travels bring you back to Brussels. Wish you a great day ahead. Best regards, Anabela Front Office Manager

Roberto I wrote a review Apr 2022

The Hague, The Netherlands240 contributions83 helpful votes

+1

Good Hotel, nice location

After a long time and a lot of rented apartments, we went back to have a Hotel room. I have to say that I enjoyed the stay in Aloft Bruxelles Shuman: clean, spacious room, good location, transport nearby, helpful staff. I have nothing to say, really nice experience. Recommended!!!

Date of stay: April 2022

Cleanliness

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1 Helpful vote

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Response from Anabela Esteves, Guest Services / Front Office at Aloft Brussels Schuman

Responded 4 weeks ago

Hi Mr. Roberto, We'd like to thank you for choosing our hotel for your stay in Brussels. It's always a pleasure to hear that we could meet our guests’ expectations and make their stay memorable. Look forward to see you again at aloft in one of your future travels brings you to Brussels. Wish you a great day ahead. Best regards, Anabela Front Office Manager

NicolasZa wrote a review Dec 2021

Larnaca, Cyprus43 contributions12 helpful votes

Very good stay

Location is excellent for reaching EU buildings. Loved the general concept of the lobby. Room is comfortable, cozy, modern and you get a marshall speaker as well!! How cool. The gym is practical, staff is helpful I would invest a bit more in the breakfast to make it perfect. Thank you.

Date of stay: December 2021Trip type: Traveled

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Response from Anabela Esteves, Guest Services / Front Office at Aloft Brussels Schuman

Responded Dec 20, 2021

Hi Mr. NicolasZa , We'd like to thank you for choosing our hotel for your stay in Brussels. It's always a pleasure to hear that we could meet our guests expectations and make their stay memorable. Hope to see you again at aloft in one of your future travels brings you to Brussels. Wish you a great day ahead. Best regards, Anabela FOM

Tatiryan wrote a review Jul 2021

Niceville, Florida36 contributions5 helpful votes

Well Priced and Well Run

Stayed at Aloft during visit to Brussels to visit friends upon the end of quarantine rules. The manager learned that I was celebrating a significant birthday on this trip and arranged for an upgraded room and snacks to be delivered to the room. Very clean, spacious room, convenient to the EU block and public transport. Very good value!

Date of stay: July 2021Trip type: Traveled

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Response from Anabela Esteves, Guest Services / Front Office at Aloft Brussels Schuman

Responded Oct 20, 2021

Hi Tatiryan, We'd like to thank you for choosing our hotel for your stay in Brussels. It's always a pleasure to hear that we could meet our guests expectations and make their stay memorable. Hope to see you again at aloft in one of your future travels brings you to Brussels. Wish you a great day ahead. Best regards, Anabela FOM

DobyCarco wrote a review Mar 2020

Bucharest, Romania33 contributions87 helpful votes

Greedy!

I visited several time the hotel and I was planning to stay there this month too. But, virus break put me in self - isolation, as just returned from a zone with high risk of contamination. Hence, being forced to stay home, I asked for a refund due to force majeure! Being a planned trip in several cities, I asked all hotels along my to-be trip; all but Aloft returned payment or gave me a voucher for 2020 ( even smarter approach ). Aloft, no! What force majeure? You booked it non refundable and we need your money - even they risk the health of other guests! I was tempted to go, get my room, have my breakfast, stay in lobby a while with other guests and receptionists and then call the health authorities to quarantine all hotel. But my flight was cancelled too...

Date of stay: March 2020

4 Helpful votes

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Response from AnabelaE18, Front Office Manager at Aloft Brussels Schuman

Responded Mar 21, 2020

Hi Mr. Carco, Thank you for your valuable feedback, it's very important for us in a way to improve our service and guest approach. In order to give you the right answer, could I kindly ask you, your reservation number and/or your name with you did your reservation? You can send all these details to ah.brussels.aloft@marriott.com Thanks again for your feedback and thank you in advance for your reply. Until then, be safe in a so critical moments that we all are facing at this time. Best regards, Anabela Esteves Front Office Manager

OldWorldCharm wrote a review Feb 2020

Southern UK107 contributions99 helpful votes

I'm rating fair here but I don't like the aloft concept. And it's a really dull neighbourhood.

I would not choose an aloft again; they’re just not for me. However, if you like the concept, there was nothing drastically wrong with this hotel so I can’t fairly rate it poor. I get their model but it seems the hotel cuts back on features like on-site restaurant (or even café), room service, gym, etc. not for traveller convenience but more to save them costs. The location of this hotel is great for the EU institutions but in the evening it’s really, really dull. Don’t expect nightlife, bars or even restaurants. I like to explore and walk around but found nothing nearby and ended up having takeaways on three nights and two of those from the same take-out! The hotel says there is a selection of meals you can microwave and take to your room but this hotel had five, yes five, ready-meals in the fridge. None of which looked appealing. The room itself was also sparse with a mere curtain creating the effect of a wardrobe. There was a fridge (with someone else’s half-empty bottle of milk in it when I arrived). So for me, when I travel away from home, I look for comfort, convenience and a hotel that can provide what I need. Aloft did not meet that.…

Date of stay: January 2020

Value

Rooms

Service

Trip type: Traveled

2 Helpful votes

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Response from AnabelaE18, Front Office Manager at Aloft Brussels Schuman

Responded Feb 20, 2020

Hi Mr. OldWorldCharm, Thank you for your feedback and for staying with us at aloft in Brussels. The wellbeing of our guests in our hotel is our priority and we take very seriously their feedback as this helps us to improve our service. We are sorry for not meet your expectations. Our hotel, aloft brand is a selected brand. We don't have a full service hotel, like a restaurant or room service but we have other facilities. Our refuel (grab and go service) where you can find fresh hot and cold dishes, snacks refilled 24h a day. In the morning, between 6 to 10am during the week and between 6 to 11am during the weekend , you have a full breakfast with hot and cold items, diversity of pastries very tasteful, fresh juices and fruit salads. You have also two coffee machines that gives you different choices of coffee since black until cappuccino, machiatto, latte, etc. Our hotel has a bar called WXYZ bar, opened from 5pm until 00.00am, where you can have finger food: - Hot bites : Oven baked fries, wxyz nachos / cheddar / salsa, Japenese Yakitories, Baked dim sum / Chili sauce, Oven baked spring rolls/ chili Sauce, Mixed hot bites, Croque Monsier Single or double, Pizza pepperoni/ forestière/ 4 cheeses/ royal / vegetarian. - Cold bites = Olives, cheese cubes, salami. In case you want to explore the neighborhood, at five minutes from the hotel, you have a very alive small place called "Place Jourdain", where you can find different restaurants, bars and the Brussels most famous frites "Chez Antoine" kiosk. Also at 5 minutes from our hotel, at Maelbeek, you have some Irish bars very appreciate by our guests and even not 1m away, just in the corner, you have "Grand Central" bar & restaurant. Also, the hotel is 5m by metro away from the city center. We understand that our concept doesn't fit you and find items from the previous guest inside the fridge of your room is not acceptable and an action has been taken in order this will never happen again. Thanks again for your feedback; Best regards, Anabela Esteves Front Office Manager

Ali_travels2 wrote a review Feb 2020

Stevenage, United Kingdom381 contributions100 helpful votes

Great hotel with a good location for EU institutions

The location of this hotel is perfect is you're at the institutions. For a weekend away it's maybe a little quiet round here. I think I'd rather be in town at the weekend. The hotel itself is nice. The staff all speak English (in fact, the girl in the desk didn't speak French at all!). The rooms are big and the beds are really comfy. All the rooms I have been in so far are really badly overlooked by the surroundings offices and apartments so make sure you close the curtains! The bathrooms are nice, although the shower cubicles leak a bit into the rest of the bathroom. Generally it's a great hotel but a property breakfast offering would be nice.

Date of stay: February 2020Trip type: Traveled

2 Helpful votes

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Response from AnabelaE18, Front Office Manager at Aloft Brussels Schuman

Responded Feb 20, 2020

Hi Mr. Ali, Thank you for taking time to give us your feedback and for choosing our hotel for your previous stay in Brussels. We have a multicultural and multilingual front desk team and they speak different languages like English, French, Spanish, Italian, Nederlands, Portuguese...Of course these languages are not speak by each talent and I'm sorry that you didn't meet our French speaker talents up your arrival. In spite of this, I'm sure that the talent gave you a warm welcome to our hotel. We take note from your feedback and the technical issue has been reported to our specific department in order to make sure that this will not happen again. Thank you again for your feedback as it's very important to us to improve our service and make our guests experience a memorable stay. Best regards, Anabela Esteves Front Office Manager

DBVLagos2016 wrote a review Feb 2020

Lagos, Nigeria169 contributions51 helpful votes

Excellent stay in this fun/hip hotel

My second Aloft location. Really pleased to see the brand attributes in a new city. Very comfortable, spacious room in a very central location in Brussels. The lack of an in-house restaurant is perhaps the only negative. Helpful staff, bright, clean rooms with a lovely double shower. An in-room Nespresso machine always improves my demeanour and tips this stay from a 4 to 5 star, overall I consider it very good value. Will be back again when next in Brussels!

Date of stay: January 2020Trip type: Traveled

1 Helpful vote

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Response from AnabelaE18, Front Office Manager at Aloft Brussels Schuman

Responded Feb 13, 2020

Hi Dear guest, Thank you for your comments and positive feedback. We are very glad that we meet your expectations during your stay with us at aloft. Wish to see you again in one of your future travels to Brussels. Best regards, Anabela Esteves Front Office Manager

Roberta K wrote a review Jan 2020

9 contributions10 helpful votes

A cool hotel in the heart of the European district

I stayed at Aloft on two occassions, in July and September 2019 for a business trip. The location of the hotel is perfect, everything is a walking distance away - metro and train station, restaurants and cafes, the EU institutions. The hotel itself is neat and clean, with a nice breakfast. The rooms are nice and spacious, with good amenities. The sound insulation is great and no noise can be heard from the outside, which is perfect for a good night's sleep or if you need to work. There were three things I did not like - the bed and pillows are quite soft, the bathroom sink is placed in the room (not in the same area as the shower and the toilet), and the hotel has a very distinct minty air freshener aroma that I do not prefer, but all of those things are a matter of personal preference. Other than that, everything was nice, the hotel has a cute bar with a nice terrace, the staff is helpful. Would recommend :)…

Date of stay: July 2019Trip type: Traveled

1 Helpful vote

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andremoellerHH wrote a review Dec 2019

Hamburg, Germany135 contributions70 helpful votes

+1

really good Location

Aloft is a really good location. It‘s not direct in the city centre but thanks to the close subway, you get fast where ever you need. If you are interested in the European commission, than you‘re on the right spot. The headquarter is direct around the corner. The stuff at Aloft is really nice and on friday they open in Club in the hallway 😀. The rooms are big, comfortable and clean ... But, and thats the reason for the 4*, our washbasin was clogged. Bit in total, good price for a very nice hotel

Date of stay: December 2019Trip type: Traveled

2 Helpful votes

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