Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#4 of 215 hotels in Brussels
Location
4.8
Rooms
4.3
Value
4.2
Cleanliness
4.5
Service
4.3
Sleep Quality
4.4
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Four-star Pillows City Hotel Brussels Centre is located at a magnificent location. Due to the perfect spot of the hotel, most highlights are within walking distance. In addition, all facilities offer the comfort that you may expect from a modern hotel like Pillows Brussels Centre.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Pillows City Hotel Brussels Centre emerges as a gem in the heart of the city, with guests lauding its inviting atmosphere and luxurious feel. The hotel's staff is celebrated for being attentive and friendly, contributing to the exceptional service, though a few minor issues have been noted.
Its prime location is repeatedly commended, placing guests steps away from Brussels' key attractions, including the nearby train station and Grand Place. Rooms are cherished for their comfort and cleanliness, with the overall value of the stay deemed excellent, despite occasional service hiccups.
Location
Convenient
Atmosphere
Luxurious
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
The location is very convenient for tourists visiting Brussels. We had a large, very comfortable "Pillows Suite" with a glimpse of Sts. Michael and Gudula visible. The room was quiet at night, but jack hammering, garbage collection, sirens, etc. generally started between 7 and 8 am. The breakfast buffet is adequate, with room to sit socially distant, but we would probably recommend looking breakfasting elsewhere when the weather is better, given the price. The staff was friendly, helpful, and generally wore masks. We would stay here again.
Read more
Date of stay: September 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nasilda Miti, Owner at Pillows City Hotel Brussels Centre
Responded Oct 21, 2021
Dear Brian, thank you for the excellent review. We are glad you enjoyed your stay at the Pillows City Hotel Brussels Centre Thanks to these reviews if we continue doing our job at our maximum by giving the best quality service to our guests. We hope to improve day by day and be the best in town. We are sorry about the noise coming from the street, unfortunately we don´t control them, even though the hotel is very well insonorized. Hope to see you soon back in Brussels Kind regards Nasilda Deputy Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently spent a couple nights in Brussels and very much enjoyed our stay at Pillows City Hotel. This is modern, well furnished and comfortable property along Parochiaanstraat, just a few minutes walk from Brussels Central Station.
Reservation was made through booking.com where we found the lowest rates on the day. Booking confirmation received by email instantly. We were able to check in a couple hours early upon arrival which was very nice. Front desk were very helpful, assisted with arranging early morning taxi to the airport at the end of our trip and were just generally pleasant when we interacted with them.
Property location is very good if you want to be close to Central Station and within walking distance to the main sightseeing areas around historic centre of Brussels. Quite a few restaurants and bars not far away. They have a restaurant at the hotel as well as a reading room as well.
Our room was spacious, very nicely furnished. There was plenty of closet and drawer space, sizeable work area, in-room safe, fridge, espresso machine, nice bathroom, great shower water pressure, flat screen TV, good heating, lighting, wifi and importantly a very comfortable bed, allowing much needed rest.
Overall, we liked the hotel location and staff and were very happy with our room at Pillows City Hotel. This was a great stay and place we'd be glad to return to during futures trips to Brussels.
Read more
Date of stay: February 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nasilda Miti, Owner at Pillows City Hotel Brussels Centre
Responded Mar 6, 2023
Dear Brad, thank you for the excellent review. We are glad you enjoyed your stay at the Pillows City Hotel Brussels Centre. Thanks to these reviews we continue doing our job at our maximum by giving the best quality service to our guests. We hope to improve day by day and be the best in town. Hope to see you soon back in Brussels. Kind regards, Pillows Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
This property is right by the train station and an easy walk to the square, restaurants and shopping. Rooms are small but otherwise very nice, quiet and modern. My favorite perk was a bag with clean towels, toiletries and waters hanging on our door when we returned daily. We use the “ do not disturb “ sign as we don’t need our room cleaned, just need refreshed and clean towels.
Read more
Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pillows City Hotel Brussels Centre, General Manager at Pillows City Hotel Brussels Centre
Responded Aug 14, 2022
Dear Wanda Thank you for giving us such nice feedback! We are happy that you enjoyed your stay with us and hope to see you soon in our Pillows City Hotel Brussels Centre Greetings from Brussels, Nasilda Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel late November/early December as we were visiting the Christmas markets in Brussels. It is ideally situated a 5-10 minute walk from main market square and easy walking distance of all the Christmas market events. It is also only 500 m from Central Station. The hotel has a very relaxed atmosphere with friendly, professional staff. Our room was quiet and comfortable with an amazing shower! Breakfast was excellent with a wide choice which included a hot selection - choices varied each day. Were we ever to visit Brussels again, we would certainly choose Pillows.
Read more
Review collected in partnership with this hotel
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nasilda Miti, Owner at Pillows City Hotel Brussels Centre
Responded Dec 30, 2022
Dear guest, What a pleasure to read such a nice feedback ! We use these feedbacks to get better and better in order to become the best hotel in Brussels ! We look forward having you back in our hotel. Warm regards, Pillows team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good hotel in the center of Brussels. The staff is friendly and friendly. I was a bit afraid for street noise although no problem at all. The room is clean with a big bathroom. The water pressure could be higher. We had a Nespresso coffee machine in the room with "Nespresso" cups, not the "cheap" stuff. The breakfast was excellent with excellent quality food. It was a very positive experience. One small details places in the parking garage are limited and there is no reservation possible. Nevertheless there are plenty of public parking garages in the vicinity of the hotel.
Read more
Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nasilda Miti, Owner at Pillows City Hotel Brussels Centre
Responded Sep 27, 2021
Dear guest, thank you for the excellent review. We are glad you enjoyed your stay at the Pillows City Hotel Brussels Centre Thanks to these reviews if we continue doing our job at our maximum by giving the best quality service to our guests. We hope to improve day by day and be the best in town. Hope to see you soon back in Brussels Kind regards Nasilda Deputy Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at this hotel for 4 nights in November. Paid for upgrade to a larger room and it was worth the extra cost, as the room was much more spacious. Staff really friendly and helpful. We arrived very early due to a red-eye flight and we were given a cup of coffee while we waited 15 minutes for the room. 5 minute walk from Central Station (train straight from the airport) and within 10 minutes walk to the Grand-Place and Bozar. Would highly recommend this hotel and would stay here again. Many thanks...
Read more
Date of stay: November 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AnneliesDeNeef, Front Office Manager at Pillows City Hotel Brussels Centre
Responded Jan 6, 2020
Dear Olderandwider, Thank you for staying at Sandton Brussels Centre. We are delighted you enjoyed your stay with us and hope to welcome you soon back !
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I try to do a great deal of research before booking a place to stay. This was our 2nd time in Brussels and we chose not to stay at the previous hotel we were at. I took a chance on Pillows and was so pleased I did. Yes, there was some construction going on near the hotel but other than walking around it I didn't find it a problem. The rooms are large (we did have a small issue with the first room we were given but a change was made and all worked out). I found the rooms to be clean, spacious and the beds extremely comfortable. As we like to use Brussels to visit other areas (Brughes, Dinant and even Luxemburg), the location was truly ideal - an easy 6 minute walk to the station but set on a quiet side street which was ideal. I'm not sure if the breakfast price when booked with the room is less than the breakfast price when added, but the hotel prices seemed in line or better than other choices we had. The breakfast itself was quite good but if booked separately will be a little higher. I suggest you make sure before you book that you will be able to do breakfast and not have to leave for the airport or something else but the breakfast starts early so it typically shouldn't be an issue. I liked the coffee machine with all the offerings as well as the chocolate pops to put in milk. All the breads and cheeses and items were plentiful. I also like the fact that Pillows isn't a chain but a small group and the hotels do not look alike. They are careful to pick locations that have some interest and I didn't feel like I was in a chain hotel which I liked. The staff was helpful and if we come back to Brussels I would definitely stay here. They are currently only located in The Netherlands and Belgium so still a small hotel grouping.
Read more
Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nasilda Miti, Owner at Pillows City Hotel Brussels Centre
Responded Jun 20, 2023
First of all, we would like to thank you for the excellent review. We are glad you enjoyed your stay at the Pillows City Hotel Brussels Centre. Thanks to these reviews we continue doing our job at our maximum by giving the best quality service to our guests. We hope to improve day by day and be the best in town. Hope to see you back soon in Brussels. Kind regards. Pillows team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were nervous at first to book due to the construction in the area but it checked most of our needs when looking for price, location and in hotel offerings. We received an email after booking explaining the construction times and they offered ear plugs in the room. In the morning you did hear construction but I was able to sleep through. We had a family room which was fantastic! Your own little hallway connected two rooms gave enough space for our family of 4 to spread out. Room 507 was big and lovely. Bar on premises the bartender was very nice even with language barrier he provided us books to look at with area restaurants and shops and gave my husband a book on the liquor that was in his beverage. House keeping was quick to bring an iron, front desk staff was friendly. On a nice little side street which was great to sit and watch the hustle.
Read more
Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nasilda Miti, Propriétaire at Pillows City Hotel Brussels Centre
Responded Jul 15, 2023
Dear Mr. or Mrs. Thank you for giving us such a nice feedback! We are happy that you enjoyed your stay with us and hope to see you soon in our Pillows City Hotel Brussels Centre Best regards. Pillows team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very nice hotel, stylish, centrally located in Brussels, a couple of minutes walk from the Central Station & Grand Place, but on a side street so it’s not too noisy.
Staff at the reception and welcoming and professional, we loved the welcome drink at the bar!
Our room was comfortable and clean with luxury touches such as the bathrobes & slippers.
I have stayed here a few times for work in the past but this time was for leisure and it has always been one of my preferred hotels in Brussels.
I would also say that I booked the hotel room for a visit in 2020, but of course Covid intervened, the booking at the time was ‘non refundable’ so I very much appreciated the flexibility that was offered to delay the booking for 2 years.
Read more
Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pillows City Hotel Brussels Centre, General Manager at Pillows City Hotel Brussels Centre
Responded Sep 24, 2022
Dear Thank you for taking your time to share with us your opinion and your experience. We are happy you enjoyed your stay at the Pillows City Hotel Brussels Centre I´m glad that we met your expectations again and again. We hope to see you back soon in Brussels for a new adventure. Kind regards Nasilda Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I chose to stay at this hotel at the end of March for 3 nights with a friend.
It was in the perfect location to get around the city and we looked forward to exploring Brussels.
We booked a grand luxury twin room and when we arrived, we were very impressed with it.
It was extremely clean, spacious and included a coffee/tea maker with minibar and hairdryer - there were even some Belgian chocolates left on the bed to welcome us which was a lovely touch.
The bathroom was well thought out and stocked with some nice toiletries but we did find that the smaller shower head had quite low pressure with each change of mode. The water always came out softly no matter the time of day but we were still able to enjoy a hot shower which was the most important thing.
We loved the choice of pillows available in the booklet in the room and I was able to ask for some soft down pillows which were truly sumptuous to sleep on.
The staff here were very friendly and helpful and nothing was ever too much trouble. When there was a bit of a mix up checking in - we were charged an additional €100 opposed to the rate that we booked, it was rectified immediately and we were refunded.
The only slight feedback we would give was at breakfast - which we took on our last morning. The choice was vast and fresh with cereals, coffee, fruit, pastries, bread, cheese, meats, hot food and fresh honeycomb but at 9:30 when the mushrooms were finished and I asked a member of the kitchen when more would be coming out, I was told that there there would be none. This was quite disappointing for a paid breakfast.
On our last evening we found the time to enjoy some drinks in the lounge which was a lovely way to finish our trip.
All in all, this is a very nice hotel and I would highly recommend staying here when in Brussels.
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pillows Host, Owner at Pillows City Hotel Brussels Centre
Responded May 20, 2024
Dear Belle-Noel, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay at our hotel and that you found our location fantastic for exploring Brussels. It's wonderful to hear that you were impressed with your grand luxury twin room and that it was clean, spacious, and well-equipped with amenities like a coffee/tea maker and minibar. We're glad you appreciated the Belgian chocolates as a welcome touch. We apologize for the issue with the shower pressure and the mix-up during check-in, but we're glad to hear that our staff promptly rectified the situation and refunded the additional charge. Your feedback regarding breakfast is valuable to us, and we apologize for the disappointment with the mushrooms running out. We will address this with our kitchen team to ensure a consistent breakfast experience for our guests. We're pleased that you enjoyed drinks in our lounge on your last evening and that you had an overall positive experience with us. Thank you for recommending our hotel, and we look forward to welcoming you back on your next visit to Brussels! Warm regards, Jade Front office Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You can get a train from the airport to Brussels Central station, then it’s a couple of hundred metres walk on reasonably flat/slight up hill roads. Quite straightforward.
Train tickets in Belgium are the same price whether bought on the day or in advance, and you can get on any train - no need to buy a particular time.
Dear, there is a convenient way from the airport to our hotel : the train. Take the train at the station underneath the airport and you arrive 20 minutes later at the Brussels Train Station. Then just walk five minutes and you are here. It is cheap (about 9€) and it runs every 15 minutes. It is also easy to use the taxi but it will be more expensive. Best regards. Annelies De Neef (Front Office Manager)
There are more places to choose from in the Brussels area.
PRICE RANGE
$163 - $215 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Sandton Hotel Brussels Centre
LOCATION
BelgiumBrussels
NUMBER OF ROOMS
70
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Are there any historical sites close to Pillows City Hotel Brussels Centre?
Many travelers enjoy visiting Grand Place (0.3 miles), St. Michael and St. Gudula Cathedral (Cathedrale St-Michel et Ste-Gudule) (0.08 miles), and Serres Royales De Laeken (3.0 miles).
