From reading earlier reviews I suspect that the hotel has now been refurbished. Everything was excellent. The rooms are fine with a good shower and bathroom and a large comfortable bed. We were on the 8th floor with a balcony and view over city. The hotel is close to small shops and to the tram stop. The station is about 15 minutes walk away. Breakfast was fine. The restaurant does not have a restaurant as such but they will provide bar snacks and a wide range of drinks
I used this hotel many times and i believed to stay in a friendly and leal place, but... Last time, after having lost so much time looking for a parking space in the streets adjacent to the hotel , i decided to park the car in the hotel's loading area, as suggested many times by the reception desk, but at 06.30 A.M. somebody from the reception called the police/tow truck, without taking me into consideration. So be carefull and don't believe the persons behind the reception desk. they have duble face,they seem very friendly but for last they don't take his guests into consideration. in case you are a lucky person you can find parking at 19 € per day in the very small garage hotel ,otherwise avoid to parking in the hotel loading area also if the reception give you the autorization.. don't forget they aren't loyal people. Moreover the hotel is located far from the city center and the breakfast,considering the price of the room is really poor.…
This was a lovely hotel to stay in. The decor is a little eccentric but the room was very comfortable and spacious. The staff were lovely and remembered us when we came and went. We had a minor issue with the room which was resolved promptly and the staff were very apologetic and keen to make sure we were happy. The hotel is in the Jewish area so there are great food places nearby and easy to find being close to the viaduct leading to Antwerp Centraal.
We were celebrating our 10 year anniversary and the plaza hotel accommodated us in a wonderful suite! With hearts on our bed. They certainly made us feel special. The room was beautiful, clean and spacious. A wonderful stay. A quick tram away, close to the center. Highly recommended! Would love to go back.
At 5am I was woken by a loud party being carried on in the room above mine and I complained to reception. Half an hour later peace was restored. The following day I was assured that the Manager intended to 'reach out" to me. This did not happen and on my departure I was informed that no recompense would be made. The reason for this was that as the party was happening when I went to bed (around 1am) my disturbed night was my fault as I did not complain early enough! Antwerp is fantastic and The Plaza has plus points but handling complaints is not one of them!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing