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Hilton Antwerp Old Town

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Groenplaats 32, Antwerp 2000 Belgium
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (921)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Antwerp Old Town
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 88 hotels in Antwerp
Location
Cleanliness
Service
Value
Travelers' Choice
This 4-star hotel is 0.1 mi (0.2 km) from Farmers' Tower and 0.5 mi (0.8 km) from Plantin-Moretus Museum. Make yourself at home in one of the 210 air-conditioned rooms featuring minibars and LCD televisions. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Satisfy your appetite for lunch or dinner at Blend 32 Kitchen, a restaurant which specializes in Belgian cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily for a fee. Featured amenities include wired Internet access (surcharge), a business center, and express check-in. This hotel has 13 meeting rooms available for events. Self parking (subject to charges) is available onsite.
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Property amenities
Paid public parking on-site
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Parking
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Wine / champagne
Taxi service
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Sun terrace
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Business
Languages Spoken
English, French, Dutch
Hotel links
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2855Reviews13Q+A100Room tips
Traveler rating
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Popular mentions
WHARF wrote a review Dec 2021
Brussels, Belgium3 contributions1 helpful vote
Hilton should seek efficient methods for checking in guests. Arrived before 3pm (room availability time) but was advised room was not available and to explore the city and arrive back at 4:30 as they expected many guests on the day. Arrived back at 5pm and the queue was almost outside the hotel. 2 priority queues and 1 non-priority. Too much pampering by check-in staff leading to an average 7 min check-in per person Expensive minibar - only took 50cl water in the evening at a rate of 4.50 and pringles which I thought were complimentary as the appeared on top of the shelves , unknown to be sat on a sensor - at a rate of 7.00;. Observed a comment back in 2016 about the same issue in-which management stated they would remove the confusion - obviously works in the hotel's favor. Room service for breakfast was 8 euros per person . All of these charges are petty. I paid a high rate for a junior suite so I was prepared to spend. Should embed charges in the room rate and stop charging 11,50 for 2 items that would cost 2,60 in supermarket next door. The junior suite is not impressive and quite different from the photographs shown online. The decor is stuck in the 70s with mustard walls and curtains to match. Very staid and sterile On a positive note the check-in staff are friendly. The bathroom was unlike the rest of the suite. Its a place that does not have to try too hard as its probably the only hotel of its size in the Old town
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Date of stay: December 2021
Location
Service
Sleep Quality
Room Tip: Don't pay for a junior suite as it lacks imagination
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Parham007 wrote a review Jul 2021
Irvine, California33 contributions56 helpful votes
Hotel's Favorite
I must say that I was a bit sceptic about how good this hotel would be due to its age. But I was pleasantly surprised by the room (we had a Double Kind Executive room) and the staff/service. The room hadn't been renovated (though the beds in our room were on the newer side), but the bathroom still had a good feel to it and was kept very clean. The room itself was very spacious and perfect for a family. The staff were a big contributor to our pleasant stay. Eve at the restaurant who helped us with breakfast every day and Robin at the front desk were incredible. The location is also a perfect one. You can walk around the Old Town and have access to restaurants, cafes, shopping, etc. and you are also within walking distance to the tram station to go elsewhere. Thank you to the entire Hilton team that helped us have a great experience!
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Date of stay: July 2021
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Response from Kristien Vantvelt, Guest Services / Front Office at Hilton Antwerp Old Town
Responded Jul 23, 2021
Dear guest, We are absolutely delighted to read such a nice comment about two of our staff members, they will be very happy to hear that they have contributed to a lovely stay. We would be honoured to welcome you again in the near future! Kindest regards, Hilton Antwerp Old Town
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Anthony B wrote a review Dec 2021
Paris, France51 contributions37 helpful votes
+1
When booking 10 days earlier directly thru the hotel (only time we managed to get thru their phone line) we were told we would get a nice room with view on a high floor… This made us choose this hotel among others in Antwerp. When we got their and had trouble parking, we tried calling the hotel to get some help… they never answered. We finally get their and discover our room: 4th floor (great news) but facing a building under reconstruction (the KBC) only 3 or 4 meters away… totally cutting the light; HORRIBLE and exactly the opposite of what we had asked for… They didn’t tell us until we discovered the room = the farthest we could find in the building. Hotel is definitely miss run, communication is very weak: they FORGOT to tell us room wouldn’t be cleaned « due to Covid they said »… Reception never answers and has difficulties in apologizing for its weaknesses. On top, elevators run poorly and rugs in the hallways are totally wrecked (see pictures). My recommendation: reset everything except restaurant staff (eg. Serge) who are very good, especially during this heavy season.
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Date of stay: December 2021Trip type: Traveled with family
Room Tip: Don’t go unless all other hotels are fully booked.
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Caps007 wrote a review Dec 2021
Breda, The Netherlands89 contributions10 helpful votes
The hotel is exactly what to aspect from Hilton , clean , location , Customer friendly , rooms are big and quiete. We where there with familie and enjoyed our stay perfectly, the staff is helpfull and professional !
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
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Sleep Quality
Trip type: Traveled with family
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nldogbert wrote a review Dec 2021
Eindhoven, The Netherlands2165 contributions487 helpful votes
+1
I stayed at this property for 2 nights back in Oct 2021 - yes slightly late with the review. Do take note that this was during the period when the Covid lockdown situation was improved and therefore rules were not as tight as before. This is also my first stay at this property. I had booked this propertyalready when Hilton was still having their flexible booking condition for all their rates (compared to currently back to usual restritive rate - althogh the virus mutation seems to be still happily flying around) Location This property is located at a central location, Groeneplaats, where there's lots of connection to the tram and underground lines connecting to the main trainstation. Walking distances to the different museums/churches/attractions and main shopping street are within 10-15 mins. For those coming by train, walking from the station will most probably take about 20-30 mins - but walking with a bag even with wheels will not be the most pleasant due to the cobbled streets. Just outside and next to the hotel is a big shopping centre and lots of food and beverage outlets. Check In As usual digital check-in was available, however in current times, this is useless as you still need to pass by the front desk to show proof of ID/filling in covid related documents. On the day itself, I already saw via the app that I was upgraded to a Junior Suite, which was very much welcomed. I arrived just slightly after 1700 hours at the property and the front desk was lightly occupied, wait was ok, being helped within 5 mins upon arrival. As usual I was given a run down of the facilities - which included a make-shift lounge in the restaurant area as the Executive lounge itself was still closed. Room The room was located at the other side of the building on the 5th floor, so walking from the main lift to the room did take a few mins and passing the (closed) Executive Lounge. As expected the room size was on the larger side with a clear division between the entrance hall, sleeping area and the sitting area. There was no walls/partition, which to me was not an issue. Furnishing and deco of the room was dated, maybe from the 90's, although still functional. There were some added electrical outlets include some USB outlets for use. There was what seem to be a good direction, the usual coffee/tea making facilities including a good coffee cup making machine (not Nespresso, but some other brand which was also good). The climate control in the room was functional and did manage to keep the temperature in the room constant at the desired temperature. Based on the TV in the room (which seems to have been modernized, I doubt that there is any plan to further refurbish the room in the short term). Internet speed was sufficient and stable. Bathroom size was good with a bathtub and walk in shower. The only posisble issue here would be the walk-in shower - it was on a smaller side, so most probably a person of size might have difficulty as it was tight on all direction and with a fixed shower head. It did take some time for the water to get heated up, but when it was, the temperature and pressure was sufficient. Other than that, all other amenities in the room was what you would expect. View from the room was not the most spectacular, but that was fine. Make Shift Executive Lounge The temporarily lounge that was set up in the hotel's main restaurant in a roped off area - was in my opinion very well done - seems like they tried to copy the concept from the Hilton The Hague property - even from food options. The lounge was open only every day from 1700-2000 hours (if I remember correctly). There was always 2 hot finger food options (like at Hilton The Hague) - fried prawns and chicken teriyaki skewers. On the 2nd day,they had fried finger bite spring rolls and the fried prawns. Drinks option was the usual soft drinks, 1 white, 1 red and 1 sparkling wine and beers. The stronger drinks were in miniture bottles - with a limited assortment. On my 1st day, there was no check on eligible guests, but on the 2nd day, I guess because it was a weekend and more guests using it, there was a check on eligibility. Refilling of both food and drinks were ok - at times it did take a bit longer as the attendants were the same associates taking care of the restaurant operations. A funny incident happend on the 1st day - there were some restaurant guest sitting at the outside terrace and one of the guy was daring and after they replenished the beers in the ice bucket, he just walked in from outside and grabbed 4 bottles of it for his own consumption - this was caught by one of the associate in time. Breakfast The breakfast is was at the hotel's main restaurant. During my visit, it seems that breakfast was back to what you would expect, an open buffett with the possibility of havin to-order eggs. The variation and quality of breakfast was good and dishes were refilled timely. There was more than suficient sitting even during the busy hours. Overall All in all, despite this being quite a dated property, the service level was good and for me seeing how the hotel is taking the effort to restore service to the usual level. I was also happy with the treatment of HHonors elite guests. It is a pity that the usual Executive Lounge is not yet open as it did have a good view especially the open area - which would have been a nice place to relax during my visit where temperatures were still warm. I guess this will be saved for the next time when visiting the property again. With that said, I would certainly return to this property.
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Date of stay: October 2021
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PRICE RANGE
$139 - $216 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton antwerp, antwerp hilton
LOCATION
BelgiumFlandersAntwerp ProvinceAntwerp
NUMBER OF ROOMS
210
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Frequently Asked Questions about Hilton Antwerp Old Town
Which popular attractions are close to Hilton Antwerp Old Town?
Nearby attractions include Museum De Reede (0.3 miles), Museum Plantin-Moretus (0.2 miles), and Rockoxhuis (0.2 miles).
What are some of the property amenities at Hilton Antwerp Old Town?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Hilton Antwerp Old Town?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Antwerp Old Town?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Antwerp Old Town?
Yes, paid public parking nearby and paid public parking on-site are available to guests.
What are some restaurants close to Hilton Antwerp Old Town?
Conveniently located restaurants include Compagnie Belge Artisan Gelato, Fish a'gogo, and Caffe Mundi.
Are there opportunities to exercise at Hilton Antwerp Old Town?
Yes, guests have access to a fitness center during their stay.
Is Hilton Antwerp Old Town located near the city center?
Yes, it is 0.3 miles away from the center of Antwerp.
Are any cleaning services offered at Hilton Antwerp Old Town?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Antwerp Old Town?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Antwerp Old Town offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.