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Crowne Plaza Antwerp, an IHG Hotel

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About

#23 of 82 hotels in Antwerp
Location
3.6
Cleanliness
4.1
Service
3.9
Value
3.7
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Business Center with Internet Access
Conference facilities
Parking
Wifi
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Safe
Telephone
Iron
On-demand movies
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Modern
Languages Spoken
English, French, Dutch
Hotel links
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1,475Review17Q+A100Room tips
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Asumi T wrote a review Mar 5
Antwerp, Belgium2 contributions
I visited to ANNA ANTWERP BISTRO & WINEBAR, at hotel, the staff here are incredibly friendly and always inquire about how I'm doing. It creates a welcoming atmosphere that makes me want to return. The service is consistently excellent, with quick assistance, and I appreciate not having to wait to place my order. Especially Marita, Lina, Nico, and Cathy! They are always with smiles and kindness. That's why I choose to work here whenever I need to follow up on something with my work!
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Pls have a drink or food here in Anna restaurant at the hotel Crowne Plaza Antwerp
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Crowne Plaza Antwerp, an IHG Hotel
Responded 1 week ago
Dear Sumit, Thank you for this positive feedback. We're thrilled to hear that the staff at our AnnA Antwerp Bistro & Winebar made such a positive impression on you, with Marita, Lina, Nico, and Cathy providing service with a smile. It's heartening that their friendliness and efficiency contributed to the welcoming atmosphere you enjoyed. We take pride in offering a space where guests can feel at home and focus on their work or relaxation. Your satisfaction with the service quality and the seamless experience at our eatery aligns with our commitment to excellence. We look forward to the pleasure of welcoming you back on many more occasions in the future. Best regards, Crowne Plaza Antwerp Team T: +32 3 259 75 00 - M: info@cpantwerp.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pennyscarlet wrote a review Jun 2023
west wales7 contributions4 helpful votes
Hotel's Favorite
We chose Crowne Plaza Antwerp as a base to visit a few different places on Belgium on our return on a European tour, having stayed at a number of other IHG hotels on the trip. Hotel is clean and smart, has plenty of parking and convenience of filling station/ car wash and vacuum nearby . Our one big negative for here, is that regardless of your Rewards Club status, despite being initially given room upgrade, the minute we attended with our 10kg immaculate white dog who always travels with us and whose details are on our file, the upgrade was gone…. We understand that each IHG hotel has its own rules, but are you saying that even if we had paid for the upgraded room we often pay for you would have refused us and subsequently refunded the upgrade cost.? Sadly, children and humans often make more mess in the rooms than many dogs.. it is more down to the dog and owners. In any case, the previous human occupant had chosen to smoke in the room and the cleaning team had failed to find the cigarette stub thrown under the window ledge within the room. However, the hotel was otherwise very clean, reception staff very very friendly and welcoming, dinner standard good but perhaps a bit more detailed description of the starters and main courses to fully do your food justice. Breakfast, ok, but why no proper fruit salad ( ripe fruit, not firm) and why no bowls of plain or Greek yougurt or smoked salmon.. this is Crowne Plaza after all and many Holiday Inns have this. The restaurant staff were very good, especially Elmo who appeared to work long hours yet worked so hard at both breakfast and dinner yet was always so professional, welcoming, immaculately presented , never stopping working and just a great ambassador for the hotel. Well done you…. Your skill in hospitality stood out.. Overall a good hotel with some great staff and the leisure facilities also good with sauna and steam room but swimming pool temporarily out of action. Addressing a few of these minor issues would make this place very good indeed and is only a short car drive or bus ride or even bike ride into Antwerp central,.
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Review collected in partnership with this hotel
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Crowne Plaza Antwerp, an IHG Hotel
Responded Jul 2, 2023
Dear Scarlet, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel clean and well-maintained, and that you appreciated the ample parking and convenient location. It's great to know that our reception team made a positive impression on you, and that you enjoyed the food at our restaurant. We will definitely pass on your kind words to Elmo, who will be thrilled to know that his hard work and dedication have been recognized. However, we apologize for any inconvenience caused by the room upgrade situation with your dog. While we do our best to accommodate all guests and their pets, certain room types may have specific restrictions. We appreciate your understanding and will take your feedback into consideration as we strive to match all our guests' expectations. We also apologize for the cigarette stub found in your room and will address this with our housekeeping team. Moreover, regarding the breakfast offerings, we appreciate your suggestions and will consider them for future enhancements to our breakfast buffet. Lastly, we are sorry to hear that the swimming pool was temporarily out of service during your stay. We are working on renovating the pool to provide an even better experience for our guests. We do hope to welcome you back in the future. All the best. Crowne Plaza Antwerp Team T: +32 3 259 75 00 - M: info@cpantwerp.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Filip N wrote a review Feb 2024
2 contributions
Suuuuuuper nice staff! Worth a visit. Nice food. Location ideal. Recommended wholeheartedly. Especially Marita, Nico, Ylvua and the rest of the team light up your day from breakfast, over lunch to the buffet dinner. Marita’s smile makes you forget that the room is rather hot.
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Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Crowne Plaza Antwerp, an IHG Hotel
Responded 2 weeks ago
Dear Filip, Thank you for taking the time to review your stay. We are thrilled to hear that our staff, particularly Marita, Nico, and Ylvia, made such a positive impact on your stay. Our team takes great pride in offering friendly service, and it's rewarding to know this shines through. It's wonderful that you enjoyed the culinary offerings at our Anna bistro, as well as our convenient location. Regarding the temperature in your room, while we offer individually adjustable air conditioning and extra fans upon request, we apologize if the climate was not to your complete satisfaction. We appreciate your feedback and are continually looking for ways to enhance guest comfort. We hope that you will stay with us again many more times in the future. Best wishes, Crowne Plaza Antwerp Team T: +32 3 259 75 00 - M: info@cpantwerp.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Edel T wrote a review Feb 2024
1 contribution
I was appalled by the standard of this Crown Plaza, having said that, the restaurant staff during breakfast were fantastic. Upon arrival and entering the hotel foyer, we were met with a very bad drainage smell, which h congi used throughout our 6 day stay. We were told by a staff member they were aware of this and it would be fixed, after our checkout date. No use to us then. I did suggest some incense burning or room fragrance to no avail. Once we got to our room, there seemed to be an infestation mosquitoes, flying around. My face and body were bitten by them, leaving me feeling very itchy and uncomfortable. I finally had to report this and was gold there was an issue with mosquitoes at the hotel. The pillows in the room could only be described as sofa cushions and the inside had separated into bits, making our sleep the most uncomfortable. After being given new pillows, we took off the pillow case to change the pillow, only to reveal the dirty stains on the pillow, which was revolting. After insisting, our room was changed but we soon realised the mosquitoes were there too. We were told not to open our windows and that was ridiculous not to let in air, when it got stuffy in the room. On one occasion as we came down for breakfast, there was dog feces on the floor, which we pointed out at the reception. We had breakfast and went out. On our return, the dog feces was still there. There seems to be a very bad standard at this Crown Plaza and lack of attention to detail. I was also very upset that after complaining, the manager did not bother to call us or see us. I feel very much that because we were a black couple, we were treated this way and our compliant not taken seriously. I would not recommend this hotel to anyone, especially if they are black.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Crowne Plaza Antwerp, an IHG Hotel
Responded 3 weeks ago
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our restaurant staff to be fantastic during breakfast, reflecting our commitment to excellent service. We appreciate your compliments on their performance. We acknowledge your concerns regarding the odor in the lobby and want to assure you that addressing this issue is a priority for us, with a resolution anticipated soon. We also take the presence of mosquitoes seriously and are implementing measures to mitigate this problem. The comfort of our guests is of the utmost importance, which is why we offer a variety of pillows to suit different preferences, and we are looking into your comments to ensure our high standards are maintained. It is disappointing to hear about the lapse in the prompt removal of the dog feces, and we will reinforce our procedures to prevent such an occurrence in the future. Please rest assured that we value all our guests equally, and our team is dedicated to providing an inclusive and welcoming environment. Your experience does not reflect the high standards we strive for. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Crowne Plaza Antwerp Team T: +32 3 259 75 00 - M: info@cpantwerp.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kin wrote a review Feb 2024
Montpellier, France2 contributions
Hotel was really good. I highly appreciated the service provided by all the staff, but special mention to Yilvia & Lina, from the restaurant service, Michelin from breakfast. They were top! Very kind, attentive and professional, very keen to provide the best customer experience. They made my journey in Antwerp more pleasant.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Crowne Plaza Antwerp, an IHG Hotel
Responded 4 weeks ago
Dear Insan, Thank you for taking the time to review your stay. We're delighted to hear that the service from our staff, especially Yilvia, Lina, and Michelin, contributed to a more pleasant journey in Antwerp. It's rewarding to know their attentiveness and professionalism stood out. Our team strives to deliver the best customer experience, and your acknowledgment validates our efforts. We look forward to seeing you on your next visit to our hotel. Best wishes, Crowne Plaza Antwerp Team T: +32 3 259 75 00 - M: info@cpantwerp.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leila M wrote a review Feb 2024
1 contribution
Everytime we going to Antwerpen..we see to it that we always choice Crowne plaza Hotel.. Crowne Plaza Hotel is has always a good service, friendly staff, location is also good not far in Centrum of Antwerpen. Buffet Breakfast is also good, a lot of choices..
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Date of stay: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Crowne Plaza Antwerp, an IHG Hotel
Responded 4 weeks ago
Dear Leïla, Thanks for this kind review. We're delighted to hear that our friendly staff and services consistently meet your expectations and that our location conveniently close to the heart of Antwerp adds value to your stay. It's great to know that our breakfast buffet, with its wide variety of options, was to your liking. We appreciate your positive ratings on our rooms, cleanliness, and sleep quality, and are thrilled that our efforts to provide a comfortable and welcoming environment have been successful. It would be a pleasure to have you return on a future occasion. Best wishes, Crowne Plaza Antwerp Team T: +32 3 259 75 00 - M: info@cpantwerp.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rajfv wrote a review Jan 2024
Rhoon, The Netherlands1 contribution
Lovely hotel very practical situated next to the highway. Nice clean room and a great breakfast. The swimming pool is absolutely beautiful. The staff at the front office is very friendly and polite. When returning to Antwerp I’m going to stay here again.
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Review collected in partnership with this hotel
Date of stay: January 2024
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Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Crowne Plaza Antwerp, an IHG Hotel
Responded Jan 8, 2024
Dear Guest, We would like to thank you for this positive review of your experience in our hotel. We're thrilled to hear that our strategic location next to the highway met your travel needs and that our clean rooms contributed to a comfortable stay. It's wonderful to know that our breakfast offerings were to your liking and that the swimming pool added a touch of beauty to your visit. Your kind words about our front office staff being friendly and polite are greatly appreciated, and we're proud to provide service that makes a difference. We look forward to welcoming you back on your next trip to Antwerp. We look forward to welcoming you back. Best wishes, Crowne Plaza Antwerp Team T: +32 3 259 75 00 - M: info@cpantwerp.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bettyhQ8223YT wrote a review Dec 2023
1 contribution
Me and my fiancé wanted a night to chill at the spa and we shure did. Amazing pool and interior design, mirror above the pool. Sauna was verry clean. Friendly and professional stuff. The only inconvenience was that we needed to pay the parking but for the rest…AMAZING
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Crowne Plaza Antwerp, an IHG Hotel
Responded Dec 30, 2023
Dear Yt, Thank you for taking the time to share your review. We're thrilled to hear that you found our pool and sauna to be exceptional, and that the interior design, including the unique mirror above the pool, contributed to your relaxing spa experience. It's wonderful that our staff's professionalism and friendliness stood out to you. We regret to hear about your inconvenience regarding the parking fee, yet we're glad to offer a free public parking option just outside our hotel for future visits. We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Crowne Plaza Antwerp Team T: +32 3 259 75 00 - M: info@cpantwerp.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Thierry_L196502 wrote a review Dec 2023
1 contribution
I stayed 6 nights at the Crown Plaza Antwerpen and my room hasn't been cleaned 2 times. This is not acceptable for a room I paid 832 €. One evening there was no TV network and the reception told me it was a problem in the city while I didn't found this on the internet. I must admit this stay was a poor experience
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Review collected in partnership with this hotel
Date of stay: December 2023
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Crowne Plaza Antwerp, an IHG Hotel
Responded Dec 19, 2023
Dear Thierry, Thank you for taking the time to review your stay. We're concerned to learn about the cleaning issues you encountered and regret any inconvenience this caused. Daily housekeeping is a standard at our hotel, and we assure you that your experience was not typical of our usual high standards. Regarding the TV network issue, we had no widespread outages reported, but we apologize for any miscommunication or inconvenience you may have experienced. We hope you will consider staying with us again in the future. Best regards, Crowne Plaza Antwerp Team T: +32 3 259 75 00 - M: info@cpantwerp.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KimberlyVanoosten wrote a review Dec 2023
Ghent, Belgium1 contribution
I was warmly welcomed and helped with a smile. Thanks for giving me the opportunity to be able to have an entrance card for the bike strorageroom even after check-out. It would be nice to change the light in the bicycleroom as this was barely working. I first stayed at room 119 which was very loud due to the highway nearby, the receptionist changed me to the 9th floor without hesitation where I had a wonderful view and hardly no noise .Wonderful renovated and very clean spa facilities! As a guest the parking lot should however be free of charge in my opinion : 17 euros daily charge I find very expensive. But overall great stay!
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Review collected in partnership with this hotel
Date of stay: December 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Crowne Plaza Antwerp, an IHG Hotel
Responded Dec 9, 2023
Dear Kimberly, Thank you for taking the time to leave a review of your recent stay. We're delighted to hear that our staff made you feel welcomed and that you appreciated the efficient service regarding the bike storage room. It's gratifying to know that our spa facilities impressed you with their cleanliness and recent renovation. We understand that the parking fee was a point of concern for you; please be assured that we strive to provide competitive rates, and guests can also take advantage of free public parking nearby. We're also looking into enhancing the lighting in the bicycle room for our guests' convenience. Your feedback about room noise is valued, and we're glad that a room on the 9th floor better met your expectations for a peaceful stay, showcasing the effectiveness of our double-glazed windows and quiet rooms on higher floors. We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Crowne Plaza Antwerp Team T: +32 3 259 75 00 - M: info@cpantwerp.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$108 - $131 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza antwerpen hotel antwerp, antwerp crowne plaza
LOCATION
BelgiumFlandersAntwerp ProvinceAntwerp
NUMBER OF ROOMS
262
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CROWNE PLAZA ANTWERP, AN IHG HOTEL $108 ($̶1̶5̶1̶) - Updated 2024 Prices & Reviews - Belgium

Frequently Asked Questions about Crowne Plaza Antwerp, an IHG Hotel
Which popular attractions are close to Crowne Plaza Antwerp, an IHG Hotel?
Nearby attractions include Middelheimpark (0.7 miles), Bunker Museum Antwerp (0.5 miles), and De Singel Internationale Kunstcampus (0.2 miles).
What are some of the property amenities at Crowne Plaza Antwerp, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Antwerp, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Antwerp, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Antwerp, an IHG Hotel?
Yes, parking is available to guests.
What are some restaurants close to Crowne Plaza Antwerp, an IHG Hotel?
Conveniently located restaurants include Sombat Thai Cuisine, Minerva, and A tavola.
Are there opportunities to exercise at Crowne Plaza Antwerp, an IHG Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Crowne Plaza Antwerp, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Antwerp, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Antwerp, an IHG Hotel?
The staff speaks multiple languages, including English, French, and Dutch.
Are there any historical sites close to Crowne Plaza Antwerp, an IHG Hotel?
Many travelers enjoy visiting Town Hall (Stadhuis) (2.2 miles), Sint-Jacob Antwerpen (2.1 miles), and Het Steen (2.2 miles).