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Carlton Ambassador Hotel

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Sophialaan 2, 2514 JP, The Hague The Netherlands
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (325)
Room & Suite (149)
Dining (45)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 75 hotels in The Hague
Location
Cleanliness
Service
Value
2021 Travelers' Choice Best of the Best
Charming boutique hotel located in the city centre of The Hague.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Business Center with Internet Access
Conference facilities
Baggage storage
Concierge
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Meeting rooms
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
Telephone
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Classic
Languages Spoken
English, Dutch, German

Location

Full view
94Great for walkers
Grade: 94 out of 100
64Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
972Reviews2Q+A69Room tips
Traveler rating
  • 618
  • 263
  • 64
  • 13
  • 14
Time of year
Traveler type
Language
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Selected filters
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  • English
Popular mentions
Joyce C wrote a review Sep 11
1 contribution
I spent 199 euro per night to stay in This hotel.The room was not same as hotel website description. The room was really dirty, unbelievable dirty! They deducted few different costs from my credit card after I have checked out from the hotel few days later, I was really confused, because they didn’t told me why until I discovered it myself! What terrible!
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Date of stay: May 2021Trip type: Traveled with family
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Response from Mireille Hoog, Sales at Carlton Ambassador Hotel
Responded 1 week ago
Dear Ms. Cai, I am so sorry to read this review after all the personal contact we had after you shared your experience with us after your stay in July. We have tried to solve everything to your liking, at the moment itself and afterward. We have tried to explain everything about the different roomtypes and the fact that we have different designs. Our hotel is based in a monumental building and all rooms differ when it comes to size and design. We have used several colors in our rooms and the colors can be found on our website. We have offered to show you around our hotel and make notes for future preferences. We have acknowledged that the room wasn't properly cleaned and apologized and solved it immediately. Also the authorization charge was released by us directly after you pointed this out. Unfortunately, the bank can take some time to process this. If there is anything else I can do for you, please let me know. You have my personal contact details. Warm regards, Team Ambassador - Mireille
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topsmed wrote a review Aug 2021
belgium97 contributions400 helpful votes
Charming building in a lovely part of the city. Well renovated rooms (excellent mattress). Welcoming staff. No fitness room and no arrangements with sports clubs nearby. The reason for the two stars is the poor quality of breakfast for a luxury hotel. Dutch hotels often have disappointing breakfasts, but this was particularly bad in terms of quality and variety for a hotel of this category: canned juices, industrial type of bread, no cereals, etc.
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Date of stay: August 2021Trip type: Traveled as a couple
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Response from Mireille Hoog, Sales at Carlton Ambassador Hotel
Responded Aug 8, 2021
Dear topsmed, Thank you for sharing your experiences at our hotel. With feedback like yours, we are trying to improve our service where possible. We are so sorry to hear that the breakfast wasn't to your liking. We are trying our best to make it as good as possible within all Dutch Covid measures. Therefore, cereal aren't on the buffet but can be ordered from the kitchen. The bread is baked fresh in the morning so we are so sorry to hear. Hopefully, we will get a new chance from you in the future. Thank you again for your feedback. Warm regards, Team Ambassador - Mireille
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Steve D wrote a review Jun 2021
Enschede, The Netherlands1369 contributions89 helpful votes
+1
We went to The Hague for the weekend. Stayed here. We were able to upgrade our room for 50 Euro, which included the mini bar! The room was excellent! Bathroom had a large tub as well as a shower. Bed was VERY comfortable! As was the pillows. Free Wifi. Room had a safe. AC in the room as well as automatic blinds to provide privacy & shade. Iron and Iron board also provided. As for the cons, the breakfast service was not very good. Seems that they were understaffed. Several times, they brought us things, but forgot other things (brought coffee, but forgot sugar/milk). Breakfast was very basic also. But that's not an issue with me. Bathroom was amazing, but the shower was very small. I hit the hot/cold knob several times, thus giving myself either a hot or cold burst of water. The shaving mirror had a VERY short extension, so it was pretty much useless also. We parked a block away near a police station. We paid a fairly low price for 3 days, so we were happy to walk the 5 min it took to get to the hotel. Front desk staff was VERY friendly & helpful. They helped us with a restaurant recommendation, and it was a home run! It is a 10 min walk to the Tweede Kamer. As well as most other placed to eat and shop. Thanks to everyone at the hotel! We really enjoyed our stay!!!
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: See if you can upgrade your room for a small fee!! Worth it!
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Response from Mireille Hoog, Sales at Carlton Ambassador Hotel
Responded Jun 29, 2021
Dear Steve D, Thank you so much for sharing your experiences in our hotel. We appreciate all the given feedback and will do everything to improve our services for the future. I am so sorry to read about your breakfast experiences. We had a little hick-up last weekend and are very sorry that we couldn't meet your expectations there. I can assure you that this will never happen again. We will give your compliments to our FO team! Very much appreciated since they are our true Ambassadors! Hope to welcome you again in the future. Warm regards, Team Ambassador - Mireille
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DianaTal wrote a review Dec 2020
Amsterdam, The Netherlands43 contributions12 helpful votes
The hotel is perfect for sharing a nice place, tradition, modern, style, comfortable,... all that you search in one hotel. The staff of the hotel are fantastic of all them. Really I love the hotel this is the reason I decide to book the reservations more often when I go to Den Haag.
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Date of stay: December 2020
Location
Service
Sleep Quality
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Response from Lindsay Keus, Marketing at Carlton Ambassador Hotel
Responded Dec 16, 2020
Dear DianaTal, Thank you for sharing your experience! We are very to happy to have you as one of our regular guests. Thank you for choosing Ambassador every time. We are looking forward to welcoming you again! Warm regards, Lindsay - Team Ambassador
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Lex wrote a review Dec 2020
Amsterdam, The Netherlands135 contributions102 helpful votes
The pictures on the hotel website cannot possibly show how charming and cozy this hotel is. I was simply amazed by the atmosphere in this place. Every single detail, from the carefully chosen interior design to the thick soft carpets in the hallways, period furniture, amenities and services show how this hotel cares about its guests. We were met by the friendliest personnel, who were genuinely happy to welcome us and help us with every request we had during the stay. The clean, cozy, quiet and beautifully designed rooms are well equipped with everything you might need or want in the hotel. WIFI works good even in the video streaming mode. And the small gifts from the hotel – the true tokens of their hospitality - made the whole stay even better! I checked out from Carlton Ambassador smiling and can proudly say, that I finally found my favorite place to stay in The Hague.
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Date of stay: November 2020
Value
Location
Service
2 Helpful votes
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Response from Lindsay Keus, Marketing at Carlton Ambassador Hotel
Responded Dec 7, 2020
Dear Lex_in_Travel, Thank you so much for the extensive and warm review about your stay with us. We really wanted you to have a carefree stay at our hotel, to forget all about your worries in these crazy times. It seems that we've succeeded! We would love to welcome you again and wow you again! Warm regards, Lindsay - Team Ambassador
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PRICE RANGE
$121 - $209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel carlton ambassador, carlton ambassador the hague
LOCATION
The NetherlandsSouth Holland ProvinceThe Hague
NUMBER OF ROOMS
88
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Frequently Asked Questions about Carlton Ambassador Hotel
Which popular attractions are close to Carlton Ambassador Hotel?
Nearby attractions include Panorama Mesdag (0.07 miles), Peace Palace (0.3 miles), and De Mesdag Collection (0.2 miles).
What are some of the property amenities at Carlton Ambassador Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Carlton Ambassador Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Carlton Ambassador Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Carlton Ambassador Hotel?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
What are some restaurants close to Carlton Ambassador Hotel?
Conveniently located restaurants include Villa Coucou, Restaurant Publique, and La Passione.
Is Carlton Ambassador Hotel located near the city center?
Yes, it is 0.7 miles away from the center of The Hague.
Are any cleaning services offered at Carlton Ambassador Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Carlton Ambassador Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Carlton Ambassador Hotel?
The staff speaks multiple languages, including English, German, and Dutch.
Are there any historical sites close to Carlton Ambassador Hotel?
Many travelers enjoy visiting Madurodam (1.0 miles), Museum Meermanno (0.6 miles), and Old City Hall (0.6 miles).