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About
4.0
#17 of 74 hotels in The Hague
Location
4.6
Cleanliness
4.5
Service
4.3
Value
4.1
This hotel is situated in the centre of The Hague only 150 metres from the Bierkade Tram Stop. Mercure features a 24-hour front desk, room service and car rental service. All of the sound-proofed rooms at Mercure Hotel Den Haag Central offer cable TV, a refrigerator and a work desk. Guests can fill their refrigerator with a selection of drinks and snacks from the M-Shop kiosk in the reception. The restaurant M'Biance at Mercure Hotel Den Haag Central serves International light meals and snacks in a modern setting. Guests can enjoy cocktails and a selection of wines from the "flavours from the cellar" menu in casual surroundings at the bar. The Mauritshuis Museum is less than a 10-minute walk from the hotel. Panorama Mesdag is 20 minutes’ walk away. The seaside town of Scheveningen is 4.5 km away and reachable by tram.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Lovely comfortable room, really Central to everything in The Hague and only a few metres from a tram stop. We had a slight issue with our personal bikes not being available to us due to a bank holiday closing the neighbouring bike garage that the hotel had directed us to use. I have to say that our complaint to the hotel management was dealt with extremely efficiently and effectively and has led me to say with complete confidence that I would recommend and would stay at the Mercure again. More importantly I am confident that they have taken steps to ensure that this wouldn't happen again so full marks to the Mercure Den Hague
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Mercure Hotel Den Haag Central
Responded Jun 13, 2023
Dear Guest, Thank you for taking the time to review your stay. We are pleased that you enjoyed so much of our hotel and that our location was handy for you. Your kind acknowledgment of our team members encourages us to continue with our efforts to make every stay here a memorable one for our guests. We are always grateful for any suggestions from our recent guests that may help us improve our services. We look forward to welcoming you back. Best regards, Ryan Lala, Front Office Supervisor
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Congratulations to Mr Rutger Blom, the General Manager of the hotel for the excellent service of the staff. The hotel is with prime central location - both trams 1 and 9 going to the beach stop in front - 20 mins to the beach area. All shopping and eating outlets are just 5 mins walk. Go and see the china quarter with variety of food offerings at moderate prices again in minutes. The Megastores are also 2 tram stops away. Also walking distance to Den Haag Central. The rooms are quite large featuring very nice working desk. Windows can be opened just to allow fresh air. If rooms are available try to take a room facing the nearby church as the ones facing the crossroad are a little noisy. Deliveries are allowed. I had little problem with the TV in the room and the reception was extremely quick to solve all this. The reception is excellent - everybody is saying "I will do it now" and not "I'll speak to...Special thanks to Ms Khalif for delivering so quick problem solving.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Fernandez, Guest Services / Front Office at Mercure Hotel Den Haag Central
Responded Aug 9, 2021
Dear guest, many thanks for the great review and score! We are very happy to hear that you have enjoyed your stay with us and will make a special thanks to our colleague Ms Khalif. Good to hear that you liked our rooms and the location of the hotel. We are looking forward to welcome you again!
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We booked a different hotel originally but due to circumstances they offered us this one instead. Very classy. Beautiful lobby. Nice room. Only a pity that there were only two elevators. And you could use them one at a time. Which means you had to wait a while during rush hour when people are checking in or trying to get downstairs for breakfast. And there are A LOT of floors. But that’s just a minor issue. The room was lovely, very interesting shower: if you wanted you could watch your partner take a shower from the bedroom since there was window in the connecting wall. Also nice that there was a nespresso machine.
The Hague itself was a bit of a letdown considering there is a pandemic going on and everyone pretends like it doesn’t exist (no masks nor distance at very busy places) but this hotel was nice to retreat to.
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bram van de Sant, Guest Services / Front Office at Mercure Hotel Den Haag Central
Responded Aug 24, 2020
Dear guest, many thanks for taking your time to tell us about your experience. Nice to hear that you have enjoyed your stay and thanks for the great score! We are looking forward to welcome you again.
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Location was great, easy check in. But housekeeping service was poor. On Day 2 - no tea/coffee refill. On Day 3, only one towel set left while 2 adults were staying in the room. I had to call reception at 2 am and ask for extra set. On Day 3 at 9.20 am housekeeping lady came into the room while we were sleeping. Plus, breakfast fee was way too expensive.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MDHC180, Front Office Manager at Mercure Hotel Den Haag Central
Responded Mar 16, 2020
Dear guest, We are very sorry to hear that you did not have a great experience due to housekeeping issues. Our housekeeping manager is informed about it and will take the appropriate action with her team. We hope that you will give us the opportunity to serve you better in the future.
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I spent 6 nights at the hotel with a group of students who attended a Model United Nations conference. The staff was extremely accommodating in getting us into our rooms early, which was greatly appreciated. The rooms were perfect for my needs with plenty of space an a nicely appointed bathroom with a tub. The location was perfect. Walking distance to the tram station and the central area with shops and restaurants. I also ate twice at the Chinese restaurant next door and once in the hotel lobby restaurant. Everything was good. Breakfast was excellent. Fresh fruit and juices. and a nice spread. I do with there was a little more variety as it remained the same every day (pancakes, eggs, bacon, chicken sausage, mushrooms, beans). A potato offering would have been nice as well.
My only issue negative with the hotel was housekeeping. The first day, they came really late (I believe after 5 pm)they totally skipped cleaning my room and then the following day was probably the worst cleaning that I have experienced in a hotel. I don't think my towels were ever changed. The front desk was responsive to the situation and even gave me a comped drink, which I appreciated. Outside of the daily cleaning, the rooms were extremely clean and comfortable. Unfortunately for me, I ended up in a double room because we requested to be in a room close to our students. The single beds were very small and it was uncomfortable trying to put them together. I definitely would have preferred a double bed, but it wasn't available for that floor.
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Date of stay: January 2023
Location
Cleanliness
Service
Trip type: Traveled on business
Room Tip:some rooms have bathtubs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Mercure Hotel Den Haag Central
Responded Jan 30, 2023
Dear Guest, Thank you for giving us an excellent review. We work hard to deliver an exceptional guest experience and such positive feedback acts as motivation for our team members to continue providing excellent service. It is a pleasure to know that our location met your needs perfectly and that you found your room equipped with everything you needed for a comfortable stay. However, we are very sorry for the issues you had, and rest assured that this will be addressed with our housekeeping team, as it is not the level of service expected. Nonetheless, we are happy to hear that our breakfast helped to start your day off the right way. Feedback from our guests is very important to us and we welcome your suggestion and will consider it for the future. We hope to welcome you back again. Best regards, Ryan Lala, Front Office Supervisor
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I was staying 5 nights. I had originally booked for 3 but wrote to reception back in November I wanted to extend the stay to 5 nights. I did ask should I just make a new reservation and they said no, it was recorded. This was confirmed as was the new price. When I arrived at reception, they had no record of my 5 night stay and I had to find the email to confirm both the extension and the remaining nights to pay. The person was lovely and sorted it out, but I felt a bit strange about it. Then after the 3rd night I received an automatic check out message so I checked with reception and they thought I was checking out and I had to go through the whole thing again. I had already paid so I explained that too. Anyway perhaps a note could have been added or something on the system.
The location was perfect. I felt safe walking around at night and it was very convenient for the Amare centre. The bed was very comfortable and the shower was hot and the shower was a good size. I liked they had some BBC channels.
I think on day 4, the wifi was down. This is not reception’s fault but it was out for probably 30 hours. This seems quite odd in a major hotel for it to be out for so long. Unfortunate but it was fixed eventually.
Staff were nice. Lifts worked well.
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Date of stay: February 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Mercure Hotel Den Haag Central
Responded Feb 20, 2023
Dear Kitty, Thank you for taking the time to share your review. We truly appreciate your kind words about our team members. It's a boost for us every time we receive positive reviews. However, we apologize for the communication mishap regarding your reservation and the trouble with the WiFi. We take pride in the proper training of our staff, this is clearly an oversight on our part. Regarding the WiFi , it took us considerably longer than anticipated to trace and repair the faulty hardware, not an ideal situation for our guests. We do hope to see you again in the future. Kind regards, Ryan Lala, Front Office Supervisor
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Good, functional hotel which is conveniently situated and offers much for a business stay. Breakfast was decent with a good variety of cold dishes and a pleasant choice of warm prepared food. Selection of bread is excellent while teh vast array of cheese spreads was really good. Coffee was amazing too
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Date of stay: January 2020
Location
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MDHC180, Front Office Manager at Mercure Hotel Den Haag Central
Responded Jan 29, 2020
Many thanks for your review. Good to hear that you liked our breakfast! We hope to welcome you again.
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The hotel is good, reception and restaurant staff are amazing and very nice. The down side was cleaning service, I was in a business trip but one day worked from the hotel and noticed that the cleaning lady uses the hotel towels to clean the toilet. It was disguising… also the breakfast does not worth 20 euros even it’s good
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Mercure Hotel Den Haag Central
Responded Sep 19, 2022
Dear Jordan, Thank you for your review. Thank you for recognising our team's excellent service; your recommendation is highly valued and we will be sure to let our front office members know that they made an impact during your stay. We work hard to deliver an exceptional guest experience, and it’s apparent in your case, we fell short. Please accept our apologies for any inconvenience and rest assured we will be addressing this matter with our housekeeping department and will take the opportunity to carry out corrective training. All of the team hope to have the pleasure of welcoming you back on many more occasions. Best regards, Ryan Lala, F.O. Supervisor
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We stayed in a suite on 9th floor for one night. There was plenty of space for three of us. Living room with proper table, bedroom, closets and very large bathroom with two sinks, bathtub and walk in shower. You can open windows, heating works, aircon cools. Minibar with soft drinks was included. Plenty of wardrobe space. Long bathrobes. Staff lovely and let us use covid credit towards our stay. Highly recommend. It will be our preferred choice for Den Haag.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Mercure Hotel Den Haag Central
Responded Feb 16, 2023
Dear Guest, Thank you for sharing such positive feedback following your stay with us. We are happy to hear that you had a comfortable stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Likewise, we understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. Equally, we are delighted that your spacious room met your expectations. and that you appreciated being able to partially open the window. We look forward to welcoming you back. Best wishes, Ryan Lala, Front Office Supervisor
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Our meeting returned to the Mercure Den Haag Central for the fourth time since 2017, based on our excellent experiences at prior events. The staff of the Mercure delivered again! The event was very well organized. The hotel is well situated, easily accessible for business travelers, and offers all the facilities for our gathering. The meeting room is spacious and well laid out, the audio system works flawless. Meeting breaks and lunches offered an attractive, well thought-out and fresh daily variety ("voor elk wat wils"). To sum it up: happy to return to the Mercure Den Haag Central. Totally satisfied, our experiences confirm once again that staff at this property knows how to cater to business meetings. If you are planning a meeting, this is your hotel!
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Date of stay: February 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Mercure Hotel Den Haag Central
Responded Mar 1, 2024
Dear Bart, Thank you for this high rating. We're thrilled to hear that our hotel continues to be the partner of choice for your business meetings and that our staff has consistently delivered exceptional service. Your appreciation for the well-organized event, spacious meeting room, and the variety of our lunch offerings during breaks is truly encouraging for our team. It's also great to know that our central location and ease of accessibility have contributed positively to your experience. We look forward to seeing you again. Best regards, Sara Abdelhalim, Front Office Supervisor
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Dear guest, yes at the moment we have a breakfast buffet with hot and cold products as you describe above , but you have to take it to your room to eat or we can bring up roomservice breakfast. Maybe tomorrow evening the government announces new rules and we can open the restaurant again. Kind regards Team Mercure
Hi - there is indeed a kettle in the room. The hotel is about 10 mins on foot from Den Haag central train station along a long straight pedestrian walkway - it's a distinctive blue building so you won't miss it!
There are more places to choose from in the The Hague area.
PRICE RANGE
$104 - $171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure the hague, accor the hague
LOCATION
The NetherlandsSouth Holland ProvinceThe Hague
NUMBER OF ROOMS
159
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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