Thoroughly enjoyed my week-long stay! Friendly, helpful staff; beautiful, comfortable room; excellent breakfast from 7- 11 am. I recommend this hotel without hesitation and would stay there again any time I am in Rotterdam.
In Feb 2022, I booked a room at EasyHotel Rotterdam with a flex rate. In the morning before the check-in time, I called the hotel to cancel my booking. The hotel receptionist that received my call said that she had cancelled my booking and the money would be returned to my bank account. But I haven't received any reimbursement until now (2 months later). I tried to contact EasyHotel via call, email, Instagram, and others, but there was no successful outcome. They even said that I checked in (which I never did). So, I asked them for proof, but they have stopped responding to me since then. This is awful customer service to ignore a client like this. I am disappointed and won’t recommend this hotel!
We stayed here because it was slightly cheaper that the other budget hotel chains but it really wasn't worth it. You have to pay extra to check in before 3pm and also pay extra if you want to leave your bags in the hotel, so it'll probably work out more expensive than you were expecting. It's also just not good. The bathroom is just glass cabinet inside the room – not a lot of privacy and can't go to the toilet in the night without lighting up the whole room. The air conditioning was too weak so room was too warm. The shower alternated between too hot and too cold. It could be worse. The location is good and the staff were nice. But I wish I'd just spent an extra €8 to stay in an Ibis.
The location is great, very close to city centre and the buzzing Witte de With street. Room could have been a bit cleaner though. Price was good, not too expensive. Room has all you need: bed, AC, toilet, shower, mirrors (horizontal and vertical), TV, chair, nightstand, coat rack.
Nice hotel, good bed. Friendly and professional staff. Perfect location in the city centre and very easy to find. They also give a discount on city parking. The room was small (as expected) but clean.
I booked this as part of a motorcycle trip. Not sympathetic about travel restrictions because they were not in lockdown. Ignoring my attempts to contact them. Utter clowns, pay a bit more. Stay somewhere better.
Good location right in the center of the city Rotterdam. The shops are just around the corner.. Nice rooms if you consider that the rooms are very affordable. I would certainly stay again in the hotel
excellent location in the city center. reasonable price for the location. clean. basic hotel. no room service. sound insulation is very poor. you can hear everything in the next room. good for business trips.
What else can I say, when you return back to your room and it’s been serviced and realise items are missing. They weren’t high value items, but then the hotel sends you their rules, which they indicate look at this point and underneath this is CCTV is used...but in investigating the missing items they haven’t used this? Disgraceful. I’d think Trust is a massive part of staying at a hotel....well don’t trust this one..they don’t care one bit...no follow up or concern etc. I have given them 3 Weeks to investigate and zero!
I see others say its like a hostel, but - that's way off. Hostels have warmth, community - there is a sense of interest in travel.. this is a sterile, awful place. never in all my travels have i seen a place that CHARGES to leave luggage for a couple hours. that tells you all you need to know. Not a single human being works here - just cold, unfriendly automatons to inflict their policies on you. STAY CLEAR