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Bastion Hotel Utrecht

Mauritiuslaan 1, 3526 LD Utrecht, The Netherlands
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Bastion Hotel Utrecht
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125 Reviews from our TripAdvisor Community

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Mysore, India
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

A very centrally located hotel with excellent staff, very rare to see so in Nedherlands, they were friendly professional and ready to oblige. thanks to the nice feel of the rooms and also the convenience . i think the only place I think they can improve is the gate for entering , drivers do find it inconvenient , otherwise everything... More 

Review collected in partnership with this hotel

Helpful?
Thank Mahesh B
Dublin
1 review
2 of 5 stars Reviewed 1 week ago

Room size is good. They have a kettle and free coffee & tea. Free bottled water very good. They do not clean the room properly. Even cups is not being cleaned. If you intend to stay longer than 2 days, better find other hotels.

Review collected in partnership with this hotel

Helpful?
Thank 930ljl

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Level Contributor
90 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Arrived around 09:30 for a business meeting. The location was dirty, no service or welcome at all and the coffee tasted like sewer water. We where disappointed in this location. Advice to the management: make the staff smile and focus on the guest. The last advice change you coffee.

Helpful?
Thank Frank v
BastionHotels, Guest Relations Manager at Bastion Hotel Utrecht, responded to this review

Dear Frank, Firstly we would like to thank you for your visit at Bastion Hotel Utrecht. We are very sorry to see that the meetingcenter was dirty and that there was no one available welcoming you into our meetingcenter. We will definitely follow up your advise and we really appreciate it. We do hope to have the pleasure in welcoming... More 

Rome, Italy
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I travel a lot for work and in this case the hotel fee was covered by my company. I stayed at this hotel twice in January 2016. It is located in the middle of nowhere, close to a parking lot and nothing else around. Being a woman alone I would have to use taxis to go to work and to... More 

Helpful?
Thank Faffachan
BastionHotels, Guest Relations Manager at Bastion Hotel Utrecht, responded to this review

Dear Faffachan, Thank you for taking your time to express your thoughts and concerns. We are very sorry to see that you have experienced your stay with us in Utrecht as one of the worst at all time. We do hope we can have direct contact with you to hear your complaint and to make sure we can improve our... More 

Draveil, France
1 review
3 of 5 stars Reviewed 3 weeks ago

Good: nice room, pleasant staff, welcome drink, souvenir (orange hat). Bad: very small, inconfortable washbasin; traces of hair and empty shower gel tube left in the bathroom. Near the highway, but the isolation was good.

Review collected in partnership with this hotel

Helpful?
Thank mzaharia
BastionHotels, Guest Relations Manager at Bastion Hotel Utrecht, responded to this review

Dear Mzaharia, Thank you so much for staying with us and taking your time to express your thoughts and concerns. We are sorry that the size of the room was a bit inconvenient for you. Your comments about the hair and empty shower geltube will be shared with the hotelmanagement and housekeepingstaff. We are happy to see that you have... More 

Nairobi
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Fairly good budget hotel. Beds need to be looked at. Very small beds. They need to have double beds too. Their smoking room with the pool table was amazing. Breakfast was very good too. In overall I shall stay again

Review collected in partnership with this hotel

Helpful?
Thank HSNoorani
BastionHotels, Guest Relations Manager at Bastion Hotel Utrecht, responded to this review

Hi HSNoorani, We appreciate your stay with us and thank you for sharing your feedback with us. Unfortunately this hotel has no double beds. Great to see that you have loved the smokingroom and the breakfast. We are looking forward welcoming you again in the future. Warm regards, Bastion Hotels More 

2 reviews
2 of 5 stars Reviewed 3 weeks ago

stayed one night for work due to a colleague living close by. will not be going back. room ok. but customer service at breakfast non existent. Stood next to a staff member trying to refill/clean coffee machine showing as much little enthusiasm to carry out her task as possible. I stood there waiting for her to finish and with her... More 

Helpful?
Thank paraic20
2 reviews
5 of 5 stars Reviewed January 2, 2016 via mobile

After a few weeks travelling in low standard hotels, it was very nice to walk into a very clean, modern room. The beds were comfortable, the showers were clean and the TV provided plenty of English channels. The staff were very welcoming at reception and the cleaners did an amazing job each day.

Helpful?
Thank jemily29
BastionHotels, Guest Relations Manager at Bastion Hotel Utrecht, responded to this review

Thank you very much Jemily29 for this excellent review! We always strive for excellence in customer service and we are very happy to see that we could provide you a home to stay and relax! We are looking forward welcoming you again :-) Warm regards, Bastion Hotels More 

Dalian, China
1 review
4 of 5 stars Reviewed December 21, 2015

It a pity that we got double invoice of breakfast ,1 person all week there but invoice shows 2 person ,but due to I am in hurry in the morning when I checked out ,I just signed payment .............pls contact me and pay back money . I am Chen checked in on 7th Dec ,room 35 ,and my friend in... More 

Helpful?
Thank Chen J
Rome, Italy
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed December 11, 2015

Well the week I went to Utrech was a busy time for the town with lots of people there. So I had few choose to book an hotel. I book this in particular because some friends were there .The hotel is quite far in the middle of nowhere. Well this could not be a problem but in the night the... More 

Helpful?
Thank aradisarianna
BastionHotels, Guest Relations Manager at Bastion Hotel Utrecht, responded to this review

Thank you aradisarianna for sharing this feedback with us, we really appreciate it. It was a very busy week in Utrecht indeed and we are glad that we could be there for you! We are very sorry to see that the staff was not very friendly, ofcourse this is our top priority, since we would like to give our guests... More 

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