NH Utrecht
Jaarbeursplein 24, 3521 AR Utrecht The Netherlands
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Avg. $198 /night, 9/18 - 9/19
$266
per night
$184
per night
$101
per night
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About
4.0
#17 of 30 hotels in UtrechtLocation
4.6
Cleanliness
4.4
Service
4.4
Value
4.0
Sitting in the heart of the Central Station Area, the NH Utrecht hotel is a contemporary high rise not far from the Utrecht Central train station. One of the tallest buildings in Utrecht, the hotel provides guests with stunning cityscape views. The Jarrbeurs Convention Center is located nearby, and Amsterdam is a short 30 minutes away. There are 236 light and bright guest rooms. Each has a flat screen TV, Wi-Fi, and coffee and tea machines. For guests who enjoy more spacious accommodation, our Junior Suites have a separate sitting area. A tasty and filling breakfast buffet is offered each morning in our ground floor restaurant. Guests are also welcome to request made-to-order hot dishes or an early bird breakfast. Delicious Dutch cuisine is also served in our hotel restaurant, with an à la carte menu and vegetarian options available. On the 4th floor is our compact gym which is open daily. NH Utrecht has an astonishing 31 meeting rooms which can accommodate up to 240 people.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Business Center with Internet Access
Conference facilities
Baggage storage
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Telephone
Iron
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Family
Modern
Languages Spoken
English, Dutch, German
Location
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 82 out of 100
82
61 Restaurants
within 0.3 miles
1,492Review18Q+A49Room tips
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Detailed Reviews
We stayed for one night in the hotel and the location is perfect. Right next to the central station it is easily accessible and the city center takes like 5 minutes walk. The location allows to travel easily around town as it is next to the public transport square. The rooms are okayish, I have to admit that the interior was a bit outdated but this is my personal opinion/style. Apart from that is there a good bed and also the bathroom facilities are alright. Having seen my friend's room can I say that some rooms are cleaner than others, but according to them is the staff open to help (friendliness). Eventually I would say that my feeling is that we slightly overpaid but I would not consider that as a huge issue. And for those who are interested: their COVID measures are spot on!
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Date of stay: November 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nina van Straaten, Guest Services / Front Office at NH Utrecht
Responded Jan 7, 2021
Dear He_Ro_S391, Thank you for writing this review! It is so lovely to hear that you have enjoyed your stay with us. I hope that you found the time to explore Utrecht eventhough it is such a differant city due Covid times. I look forward to welcome you back in the future. Warm regards, Nina van Straaten Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked for 4 nights in August and was pleased with the cleanliness of the Hotel, staff attitude, and dining facilities. Quite central in Utrecht, only a few minutes for the Railway Station, and well served by trams and buses.
Cost was in my view quite reasonable averaging £100 per day for room and breakfast
Cost was in my view quite reasonable averaging £100 per day for room and breakfast
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NHHotelUtrecht, General Manager at NH Utrecht
Responded Jan 21, 2020
Dear NorthStar Thank you very much for your review. We are looking forward to welcome you again in the near future. Kind regards, NH Utrecht Peter Ingels Hotel Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at NH Utrecht was marked with excellent service from the staff, especially Marcel, the chief of the cleaning crew. For the entire two weeks, we took advantage of the in-house breakfast. It was truly one of the finest breakfast venues we have ever seen. The food in general in Europe is far superior to what we ordinarily eat in the United States, and it's flavor and quality was on full display here. The fresh fruit and delicious yoghurt are worthy of special mention. Also, the hotel's location virtually next door to the Central Railway Station means that one can travel to any destination within the Netherlands, and even beyond to Belgium, France or Germany, in literally just a few hours or even minutes. We went into Amsterdam twice with a 24-minute train ride. Download the app "Trein" for valuable support.
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NHHotelUtrecht, General Manager at NH Utrecht
Responded Jan 13, 2020
Dear Forrestc864, Thank you very much for your review and your compliments. We are very glad you enjoyed your stay. We are looking forward to welcome you again in the near future. Kind regards, NH Utrecht Peter Ingels Hotel Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel located close to the central station of Utrecht. Excellent service and front desk personnel are very responsive to our requests.
The fitness center has good equipment for workouts and is open all day.
I would have given them five stars, but I was charged 39 euros additional upon checkout for use of prime wifi, meanwhile I didn’t even know there was such thing.
All I did was sign in using the room # and last name for wifi service that was advertised as free.
The fitness center has good equipment for workouts and is open all day.
I would have given them five stars, but I was charged 39 euros additional upon checkout for use of prime wifi, meanwhile I didn’t even know there was such thing.
All I did was sign in using the room # and last name for wifi service that was advertised as free.
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: Located close to the Utrecht central station and Hoog Catharijne Mall.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roseanne Spaanstra, Gastenservice/Front Office at NH Utrecht
Responded Aug 12, 2021
Dear Sir/Madam, First of all, I would like to thank you for sharing your experience on this website. I am pleased to read that you have enjoyed our location. Furthermore, I would like to thank you for your kind words about our front desk team, I will certainly share your compliments with our team! From your review it is not entirely clear what happened during your stay regarding the charge of the WIFI. Therefore, I would like to kindly request you to reach out to nhutrecht@nh-hotels.com and to inform us of what happened. We would be delighted to welcome you again in the nearby future. Kind regards, Roseanne Spaanstra Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel at 200 meters of the central Station of Utrecht and opposite the Beatrix theather gives good value for your money. Clean room - good sleeping beds - fine extended breakfast - good lunch possibilities. Do book a room here.
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Review collected in partnership with NH Hotels
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roseanne Spaanstra, Gastenservice/Front Office at NH Utrecht
Responded Oct 27, 2021
Dear Sir/Madam, Thank you for taking the time to share your experience at NH Utrecht! To receive such a high rating is truly amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back in the nearby future! Kind regards, Roseanne Spaanstra Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After happily leaving NH Hotel Weinheim (Germany)as a repeated guest , I thought I could stick the same brand for the same experiences if not better.
To start with the Check-in procedure at the reception desk with Ms.Megan was absolutely not acceptable .She was there to push back the customer with her attitude and lack of very basic knowledge.
When I made the reservation, they didn’t inform me about fixed delivered style.breakfast.I had to accept what they were offering..The description of the breakfast differed from what they were delivering.
Breakfast tray weren’t picked up 30 hours after being served.
When I asked the name of the GM at the reception desk different times one time they said that they didn’t know and the other time they gave the name (Rob Besselink)without any direct contact address even though I insist to get it.
The room weren’t cleaned during my 2 days stay.
Coffee machine at the reception area is working properly and running hot water is available in the room.
But there is NO PARKING possibilities neither at the hotel nor close to the hotel.
You need to drive like 10 minutes and take a taxi to come back to the hotel.
This information were also not given as well.
Now days we assume not only a parking spot availabilities but also charging facilities for Electric vehicles !
If my negative experiences can create proper decisions made in the future for the hotel as well as future guests I will feel much better .
All the Best
To start with the Check-in procedure at the reception desk with Ms.Megan was absolutely not acceptable .She was there to push back the customer with her attitude and lack of very basic knowledge.
When I made the reservation, they didn’t inform me about fixed delivered style.breakfast.I had to accept what they were offering..The description of the breakfast differed from what they were delivering.
Breakfast tray weren’t picked up 30 hours after being served.
When I asked the name of the GM at the reception desk different times one time they said that they didn’t know and the other time they gave the name (Rob Besselink)without any direct contact address even though I insist to get it.
The room weren’t cleaned during my 2 days stay.
Coffee machine at the reception area is working properly and running hot water is available in the room.
But there is NO PARKING possibilities neither at the hotel nor close to the hotel.
You need to drive like 10 minutes and take a taxi to come back to the hotel.
This information were also not given as well.
Now days we assume not only a parking spot availabilities but also charging facilities for Electric vehicles !
If my negative experiences can create proper decisions made in the future for the hotel as well as future guests I will feel much better .
All the Best
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Date of stay: January 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jan Metz, Gastenservice/Front Office at NH Utrecht
Responded Jan 17, 2022
Dear Professor Genç, We are grateful to receive the rating for your stay on this website. However, we realize that we did not meet your expectations. We understand from your review that check-in by my colleague was not as you expected. Thank you for bringing the situation to our attention, we have discussed this as a team. The breakfast service we provide is determined by the current measures, so as the restaurant has to remain closed due to government restrictions, we currently provide room service only. The tray should have been collected after you enjoyed your breakfast though. As cleaning of the room is concerned, this is done daily for stayovers, but you slipped through, as we moved you from one room to another overnight. As a downtown location space is very limited, so parking is not offered by the hotel indeed. We recommend parking at Jaarbeurs P1 or Kop van Lombok Parking, both are 20eu per day and also offer charging facilities They are a 5-10 minute walk from the hotel. I would like to offer my apologies for these unfortunate experiences, we are sorry that your stay with us has left a negative impression on you. We do understand that this apology cannot change the experience you have had in our hotel anymore. Would it be possible for you to reach out to us so we can look into what should have been done differently? Upon check-out we spoke briefly and I gave you my contact details. We hope to hear from you and should you be willing to give us another chance, we will personally look after your reservation. With kind regards, Jan Metz
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was nice and comfortable. Location is great right next to Utrecht Central train station, 3 mins walk from masjid and good halal food available at walking distance.
Utrecht Downtown is also 15 mins walk and bikes are available for rent at the hotel as well for EUR 16/day.
Kind and cooperative staff willing to help out to the extent that they can. Facilities in room and hotel are okay not outstanding.
Utrecht Downtown is also 15 mins walk and bikes are available for rent at the hotel as well for EUR 16/day.
Kind and cooperative staff willing to help out to the extent that they can. Facilities in room and hotel are okay not outstanding.
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Review collected in partnership with NH Hotels
Date of stay: August 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roseanne Spaanstra, Gastenservice/Front Office at NH Utrecht
Responded Aug 14, 2022
Dear Saadq, First and foremost, thank you for your wonderful review! A high rating such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros:
At first, they assigned a room on the second floor on the street side. It wasn't quiet. So, I asked the receptionists to change my room. They changed the room and provided a quiet one. The room was clean. The bed sheets were shiny, and the quality of the toiletries was very good. The breakfast was good with a good variety of warm and cold foods.
The location was great, just near the Utrecht Train Station.
Cons:
The free Internet Wi-Fi is a disaster
To make some decisions, receptionists went to the back room and asked their managers. They should have more authority.
The price was high.
At first, they assigned a room on the second floor on the street side. It wasn't quiet. So, I asked the receptionists to change my room. They changed the room and provided a quiet one. The room was clean. The bed sheets were shiny, and the quality of the toiletries was very good. The breakfast was good with a good variety of warm and cold foods.
The location was great, just near the Utrecht Train Station.
Cons:
The free Internet Wi-Fi is a disaster
To make some decisions, receptionists went to the back room and asked their managers. They should have more authority.
The price was high.
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Date of stay: July 2022
Value
Cleanliness
Service
Room Tip: If you are sensitive to the sound, Ask the reception for a quiet room on the upper floors.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roseanne Spaanstra, Gastenservice/Front Office at NH Utrecht
Responded Aug 2, 2022
Dear Majid What a wonderful rating! Thank you very much for taking the time to rate NH Utrecht on this website. A high rating such as this is truly a compliment for our hotel and for our staff. I regret seeing that we did not meet all the expectations and we would like to find a way to improve our services. Please feel free to reach out to us to inform us of what we could have done differently during your stay. I am asking this as we always aim for improvement and this is a learning moment for us. Thank you for your review and we truly hope to welcome you back in the future. Kheily khoshal shodam ke shoma omadin to Hotel mah, merci! With kind regards, Paria Moini Duty Manager NH Utrecht
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You do not know how good or bad a hotel network is, until you face a problem and they have to provide you with a solution. Imagine it is December 31 afternoon and in a few hours you are joining a New Year party. You arrive at the hotel you booked telephonically and paid for 5 rooms. The receptionist does not find your reservation, and there is no room available. Finally, the booking is found, and the system shows it is for December 2023!
My mind starts spinning, but I think: This is NH. They are a great company. I am sure they will find a solution.
As I made the reservation with the Central Reservation Office, the receptionist cannot help. (You know the silo syndrome of large companies!?)
After hanging for 48 minutes on the phone with a CRO agent, hearing for 6 or 7 times apologies for the mistake made by the agent who took my reservation, I ended up staying in the other NH hotel in Utrecht, paying EUR 35 more per room, 20 minutes extra walking from our New Year Eve location.
The Central Reservation Office made the mistake but has no power over the hotel. You know the strategy: It is our mistake, but it is THEIR decision. We have our hands tight.... Typical silo culture. Worse customer nightmare!!!!
I thought I was talking to NH Hotels Group.
It is great to hear 7 times apologise for a mistake made by the company, but a gesture of goodwill toward the customer ensures loyalty. Your silo culture sends customers away.
Would I consider going back to NH? Never!
Would I recommend the network to anyone? The opposite!
My mind starts spinning, but I think: This is NH. They are a great company. I am sure they will find a solution.
As I made the reservation with the Central Reservation Office, the receptionist cannot help. (You know the silo syndrome of large companies!?)
After hanging for 48 minutes on the phone with a CRO agent, hearing for 6 or 7 times apologies for the mistake made by the agent who took my reservation, I ended up staying in the other NH hotel in Utrecht, paying EUR 35 more per room, 20 minutes extra walking from our New Year Eve location.
The Central Reservation Office made the mistake but has no power over the hotel. You know the strategy: It is our mistake, but it is THEIR decision. We have our hands tight.... Typical silo culture. Worse customer nightmare!!!!
I thought I was talking to NH Hotels Group.
It is great to hear 7 times apologise for a mistake made by the company, but a gesture of goodwill toward the customer ensures loyalty. Your silo culture sends customers away.
Would I consider going back to NH? Never!
Would I recommend the network to anyone? The opposite!
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Date of stay: December 2022Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roseanne Spaanstra, Gastenservice/Front Office at NH Utrecht
Responded Jan 16, 2023
Dear G7038, We are thankful that you took the time to rate your experience on this website! Unfortunately, it has come to our attention that our score could have been better. My sincerest apologies for the inconvenience you have experienced. However, would you please care to elaborate on what exactly went wrong during your stay? We would love to know a bit more in detail of what could have been done differently and what we could do now to possibly amend the situation. We constantly aim to provide our guests with the finest of facilities and services and we very much regret that we did not completely meet your expectations. We do understand that this cannot change the experience you have had in our hotel anymore. We hope you will give us a second chance to welcoming you back in Utrecht soon. With kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good hotel for the price and location. We made the booking 3 months in advance, which was worth the effort seeing there were no more rooms available. This hotel has all the essentials. Location, space, app for room requests, all the bathroom amenities with lovely green tea gels and lotions, the lovely and helpful staff. They’ve got it all. The rooms were clean and we had a standard connecting room on the sixth floor with a side view of the square. The food and amenities at the breakfast buffet were good. A nice touch was the egg station, without having to wait at a counter. Just put your fresh ingredients in a bowl, hand the bowl over to the attendant and the omelette is served at your table. Really nice touch. And again, great central location!
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Roseanne Spaanstra, Gastenservice/Front Office at NH Utrecht
Responded May 11, 2022
Dear Cynthia Neyhoff, What a wonderful rating! Thank you very much for taking the time to rate NH Utrecht on this website. A good review such as this is truly a compliment for our hotel and for our staff. On behalf of the entire team, I would like to thank you for your kindness and for staying with us. We truly hope to welcome you again in the near future! Kind regards, Roseanne Spaanstra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Clare,
Thank you for your question!
Our restaurant is open! The breakfast is served in the restaurant called 'El Rincon'.
The breakfast starts at 06:30 until 10:00 from monday until friday. On saturday breakfast is from 07:00 until 11:00 and on sunday, breakfast is from 07:00 until 12:00.
Kind regards,
Roseanne Spaanstra
Quality manager
NH Utrecht
Yes, no problem at all! If a room is already clean, it is as well possible to check in earlier than 15h00
Kind regards,
Yes a good strong hairdryer, ideal for ladies that need to dry long thick hair.
Dear Susanne,
My apologies for the late reply. We do have parking places available in front of the hotel. The extra costs are 17.50EUR per day. Unfortunately it is not possible to make a reservation.
Please dont hestitate to contact u directly if you have more questions
Kind regards,
Victor
"There is no parking garage at the hotel. The daily price for the garage across the street is more than €40. Acheaper one 5 minutes away."Read full review
"Best location in Utrecht for train connections to other cities and downtown Utrecht."Read full review
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PRICE RANGE
$131 - $254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh utrecht hotel utrecht, nh hotels utrecht, nh hotel utrecht
LOCATION
The NetherlandsUtrecht ProvinceUtrecht
NUMBER OF ROOMS
276
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about NH Utrecht
Which popular attractions are close to NH Utrecht?
Nearby attractions include Beatrix Theater (0.1 miles), Houtzaagmolen De Ster (0.2 miles), and Kinepolis (0.3 miles).
What are some of the property amenities at NH Utrecht?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Utrecht?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Utrecht?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Utrecht?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to NH Utrecht?
Conveniently located restaurants include The Seafood Bar, Miyagi & Jones Utrecht, and O' Panuozzo Napoli.
Are there opportunities to exercise at NH Utrecht?
Yes, guests have access to a fitness center during their stay.
Is NH Utrecht located near the city center?
Yes, it is 0.9 miles away from the center of Utrecht.
Are any cleaning services offered at NH Utrecht?
Yes, dry cleaning and laundry service are offered to guests.
Does NH Utrecht offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Utrecht?
The staff speaks multiple languages, including English, German, and Dutch.