We decided to reserve a room that seemed very cool - private rooftop jacuzzi, in-suite phonograph with records provided...etc. The good: the private rooftop jacuzzi was awesome. The bad: The bed was broken (husband used sofa cushion to Mc-Giver it, the shower was not clean. The ugly: the in-room IPad to control the TV, the much anticipated phonograph and the little speaker would not work, and neither the TV or phonograph would unmute so both were useless, the minibar had not been replenished so I chased down a service person who kindly gave me...two coffee pods (really?)....and when I went to make coffee with the little in room machine, the coffee cups were FILTHY....as in disgusting. If you are providing flashy cool amenities - make sure they work. Otherwise, they are not cool - they are stupid. If you are charging thousands of euros for a room....at the very least you could make sure it was clean and that the bed was not broken. WORST MARRIOT experience every....long time Bonvoy members.…
This time I was enjoying our stay at W Amsterdam. The staff was so professional and comply with all my wishes. I received an upgraded room because of Marriott Bonvoy membership. For what I really love this hotel is SPA. I’m ready to come back here again and again just to relax at AWAY spa. Highly recommend to find the time and visit it. And as usual: great location, fancy rooftop lounge, stylish rooms. Unfortunately, during our stay there was a reconstruction in the city. So, it was noisy since early mornings. But this isn’t a hotel’s fault. Thanks W for such a great vacation. It was much better experience than last time 3 years ago.
Dirty room. Dark since lighting is insufficient. Clogged sink with sewage smell. Tried to fix it several times without success. They promised compensation for a taxi to Schiphol airport and did not keep their promise. Not answering to guests in real time
My husband and I recently stayed here at the W in Amsterdam and had a fantastic experience! We stayed in a suite and the room was so cool! The suite even had a hot tub on a private balcony! Very cool and chic. The decor and layout of the room was very cool and interesting, nothing like ive ever seen! The concierge named Julien went above and beyond to make out stay amazing- it was our ten year wedding anniversary and Julien reserved the suite and had cupcakes and champagne sent to our room as a treat! The whole staff here was very lovely and we would 100% return and stay here!
My husband and I stayed at the W Amsterdam on the bank side. We arrived early in the morning after a transatlantic flight. The lady that checked us in was incredibly nice, and was able to get us in our room immediately. My husband is Marriott Bonvoy titanium, so I believe this helped with our early check in. We were also upgraded from a king suite to a corner king suite. I think the only difference is the view and it’s slightly larger. Regardless, we really appreciated her upgrading us without us asking (this is supposed to happen for titanium status, but it doesn’t always). The room was well appointed and a good size by Europe standards. The bed was extremely comfortable, as were the pillows. The only thing that was a little different was that it didn’t really have a bathroom. It had a large counter with a sink and a floating mirror behind the bed. I really liked this bc I had natural light and a view while I was getting ready! The shower was off to the side and entirely enclosed. The toilet was the same way- it was more of a “toilet closet” opposed to a bathroom. I didn’t mind this arrangement, but just wanted to note it since I wasn’t expecting this prior to staying there! As Titanium members, we had breakfast included. I really enjoyed the breakfast! The staff was super kind and helpful, and the food was fresh and delicious! The cold drinks are self serve which is nice and they have a large assortment- various fresh juices, ginger shots, green juice, mimosas, etc. There is also breakfast to order and a buffet. We both got the eggs Benedict and loved it and I tried the avocado toast, which was delicious! Overall, I would recommend the W and will stay there again the next time I’m in Amsterdam! Thanks for the great stay!…
A lovely hotel however when we arrived late at night, the man on the reception at the “Bank” side of the hotel, he wasn’t very helpful. He took forever to check us in. The staff on the Exchange side of the building were incredible , especially at the concierge! The guys helped us with our luggage as soon as we came in to the building. The rooms are super comfy and cosy! However the only downside to our stay was the service at breakfast, they were very short staffed, we waited 1 hour for our coffees and food. We also heard the staff say to hotel guests that they were full and couldn’t be seated for breakfast, considered they had paid for breakfast. Might be a good idea to open more area for the guests! When we originally booked , we didn’t get a choice of booking at the “Bank” side or “Exchange” side , I would encourage any older guests to stay at the “bank” side , as the “exchange” side of the hotel can be a bit louder at night… we weren’t told this, thankfully we didn’t mind too much. However on a good note , we would consider staying at W Amsterdam in the future.…
The perfect disaster. Staff doesn’t have a clue on how to work in an hotel. You ask for to book a taxi for the morning and then they tell u they forgot. Same story with the restaurant. I paid for breakfast included but they wanted to charge it to me. I had to call the reception and they admitted the mistake. And then we asked to replenish the minibar and after 6 calls they came after 1 hr. Such a pitty that a nice place is so badly managed
Great stay, amazing rooftop bar and rooms, great service especially from Pepijn who offered a great concierge service and got us bookings in some great restaurants in Amsterdam despite you typically needing to be on the waiting list for 2/3 weeks! Definitely coming back and would definitely recommend Pepijn to anybody looking for last minute bookings in the best restauraunts in Amsterdam.
We were super impressed by the hotel and especially the service. • When we arrived the welcome desk was perfect, they helped my wife with her bags from the intersection into the hotel • At the front desk, the receptionist made sure we got a great room with space for a crib; the staff there was very attentive; the receptionist on duty gave us donuts, the bartender started a conversation with us even though we clearly weren’t there to drink (with a baby) • The spa was unique and memorable • One night our little one had an accident and the staff came quickly to help change our bed – they were great! We have 0 complaints. Loved the hotel. Loved our room. The staff were great. We feel like we got tremendously lucky and great value for our money.
Great experience, great rooms and spa is super relaxing. Both hotel restaurants are great, so if you are on business there are great options that will be available -- just ask the concierge I ate a Mr. Porter and got the streak, it was really delicious Breakfast also has a great view