W Amsterdam
Spuistraat 175, 1012 VN Amsterdam The Netherlands
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About
#247 of 1,048 hotels in Amsterdam
Location
4.8
Cleanliness
4.4
Service
4.1
Value
3.8
WELCOME TO W AMSTERDAM
DISCOVER AMSTERDAM FROM OUR LUXURY SPA HOTEL
A stay with us is immersive. A place that embodies the city's cool, creative, cutting-edge spirit. Flowing through two unique buildings - a former telephone exchange and a bank. Life in this city with W is a bright blend of historic Dutch architecture wrapped in avant garde design.
Set aside Dam Square for an unrivalled sumptuous stay in the heart of Amsterdam’s vibrant energy. A highlight of luxury in our 238 stylish guest rooms, including 23 suites, 3 WOW suites, and 2 more Extreme WOW Suites. Indulge in culinary delights at our destination restaurants doubling as design favorites, THE DUCHESS and MR PORTER.
Sip signature cocktails at our rooftop W Lounge, overlooking the Royal Palace and city lights, with an iconic rooftop pool, WET Deck.
With our Whatever/Whenever service, W Insiders and W Happenings, you'll have exclusive access to Amsterdam's vibrant nightlife, dining, shopping and fashion scene throughout your stay. A unique blend of heritage and contemporary style awaits where innovation meets luxury at W Amsterdam.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Wifi
Paid wifi
Hot tub
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Rooftop bar
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun deck
Doorperson
24-hour front desk
Express check-in / check-out
Laundry service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Safe
Seating area
Sofa
VIP room facilities
Bottled water
Iron
Laptop safe
Private bathrooms
Minibar
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
City View
Luxury
Languages Spoken
English, Dutch
Location
W Amsterdam
Getting there
Great for walkers
Grade: 100 out of 100
100
Amsterdam Airport Schiphol
7.2 mi•
See all flights
Rotterdam Airport
34.3 mi•
See all flights
Nieuwmarkt
10 min•Amsterdam Metro
Rental Cars
484 Restaurants
within 0.3 miles
1611Reviews35Q+A100Room tips
Reviews
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location was great, food was even better, cleanliness was top notch given my other experiences in Holland, amazing customer service! would highly recommend to all types of travels, both couples as well as families!
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Nice room but it was so cold. Outside temp in the room!! Freezing...! and it took the hotel 10 hours to fix the AC (they did it after 4 complaints during the whole first day) I would like to get heated at the spa - but it wad fully booked cause you have to book before you arrive i found out Hotel bar at the 6. floor was having events both nights, and closed to hotel guests for having a drink. The lighting system in the room was out of order, and the lights in the closet could not be turned off. After getting heat I had to sleep with the lights on. The second day I complained about the lights. It was fixed by setting up plastic tape on the panels!! W Amsterdam are not worth the money. Service are truly unpersonal and I Would never recommand the hotel to anyone or come back.
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Date of stay: November 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Nida P, Guest Services / Front Office at W Amsterdam
Responded 2 weeks ago
Dear UlrikJ256, Thank you for sharing your feedback regarding your recent stay at W Amsterdam. We sincerely apologize for the challenges you encountered during your visit, and we appreciate your patience as we address these concerns. We regret that the temperature in your room was not up to the expected standards, and we understand the impact this had on your comfort. It's disheartening to hear about the delay in resolving the issue with the AC. We take this matter seriously and will be reviewing our procedures to ensure a more efficient response in the future. We sincerely apologize for the inconvenience caused by both the fully booked spa and the closure of the hotel bar for events. We regret for any disappointment these issues may have caused. We will evaluate our booking processes to provide more clarity for our guests in the future. The issue with the lighting system and the lights in the closet is certainly not reflective of our usual standards. We are sorry for any inconvenience caused and appreciate your bringing this to our attention. Rest assured, we will investigate and address this matter promptly. We regret that your overall experience did not meet your expectations, and we apologize for any impression of unipersonal service. We take your feedback seriously, and we will use it to enhance our service delivery and ensure a more personalized experience for our guests. Thank you for providing valuable insights into your stay. We genuinely appreciate your feedback and hope to have the opportunity to regain your trust in the future. Warm regards, Nida Prihatin - van Rooijen Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed in W Amsterdam from early November 2023 and just checked out today. The location of the hotel is good as many attractions are within walking distance. The room was large and generally well maintained. However the service is not up to standard we expect from a W hotel. The incident arose from us asking the concierge for directions. Firstly, the concierge pointed me to the wrong place for my restaurant (which we have booked and much anticipated as one of the main attraction in our stay) and so my wife and I missed the booking. This cost me precious little time we had and transportation money. Secondly, after we had complained about the incident, the staff never proactively provided information and I had to follow up with them repetitively for updates of my requests. Thirdly, I reminded them several times including the day before to provide me with a cup of takeaway coffee as I had to check out early this morning. The staff although was very positive and replied “yes yes yes”, ultimately there was no coffee given to us. Fourthly, I called them again one day before (first request made 2 days before) to prepare my breakfast box by 7:00am to be available at the front desk when I check out. However when I was at the front desk at the designated time, I had to remind them of the breakfast which was delivered to me 15 minutes later after my requested time. In short, the service provided was surprisingly poor and not up to standard which is quite incompatible to its great location and good room. Also for an international hotel, very lacking. I hope this feedback provide information for improvements.…
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Nida P, Guest Services / Front Office at W Amsterdam
Responded 2 weeks ago
Dear Clementy2019, Thank you for taking the time to share your detailed feedback about your recent stay at W Amsterdam. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate your candor in highlighting areas where we fell short of expectations. We deeply regret the frustration caused by the misdirection from our concierge, leading to a missed reservation and the subsequent impact on your plans. To make amends for this lapse in service, we have taken immediate action by offering a complimentary In-Room Dining (IRD) dinner for the night you reported the issue. We understand the importance of your time and the disappointment caused, and we hope this gesture helps in some way. Your concerns regarding the lack of proactive communication, unfulfilled coffee request, and delayed breakfast box preparation are also acknowledged with great concern. Such instances are certainly not reflective of the service standards we strive to uphold. We apologize for the inconvenience caused and will be reviewing our processes to ensure these issues are addressed to prevent reoccurrence. We appreciate your valuable feedback, and it will be shared with our team as we work towards continuous improvement. Please know that your experience does not align with the level of service we aim to provide, and we are committed to taking the necessary steps to enhance the guest experience. Thank you for bringing these matters to our attention. We genuinely value your patronage, and we hope to have the opportunity to welcome you back in the future to showcase the true essence of W Amsterdam's hospitality. Warm regards, Nida Prihatin - van Rooijen Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The customer service is completely non-existent. Every single request requires at least two phone calls, but usually three, and a few times four calls. I to call twice for them to send an electrician because the room is fully automated: meaning the blinds and everything are not manual and our room has multiple outages while we were there. Again, four calls for them to send adapter, four calls for more water, everything. Every time they say “of course, I’ll do that now!” And then a whole day would go by. They don’t mean anything they say, empty words. It’s also very gross, they don’t collect food when you’re done with room service, even though they say they will, so many rooms have rotting food out in the hallway. One bag we saw was there the whole four days we were there. We called four times over two days about our own food, and they say “we will be right there!” But not one comes. Rooms and hallways are full of art of naked people and inappropriate sayings in attempt to be cool. The front desk people are really rude, perhaps it is the culture but rolling your eyes at customers when they ask simple questions like “how do I get to the spa?” Is not ok. The gym is nice though, but you have to cross the street to another building. This is the kind of hotel that prides itself in being techy, but they really haven’t worked out the issues yet. When we arrived they couldn’t make us keys so the whole first day we weren’t able to go freely in and out of the room without an escort. Also look at this chicken Caesar salad that cost 34 euros.…
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Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Nida P, Guest Services / Front Office at W Amsterdam
Responded 3 weeks ago
Dear Passenger44277550477, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences faced during your stay. We deeply regret the delays and lapses in service you encountered. Your feedback is crucial, and we are addressing internal processes to ensure a more seamless and efficient guest experience. Regarding the concerns raised, we invite you to connect with our Duty Manager at dutymanager.wamsterdam@whotels.com to discuss your experience in more detail. Your insights will help us tailor a more personalized resolution. We appreciate your patience and the opportunity to make amends. Warm regards, Nida Prihatin Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow! What great hotel experience! Visited Amsterdam for three nights with my wife and daughter. The room was great and far exceeded our expectations. Staff was also top notch and quick to answer to our requests. The lounge upstairs is awesome with great drinks and views! W Amsterdam is central to everything and Amsterdam is a great walking city! We asked for a cot for my daughter and it was delivered upon arrival. The room was very large and comfortable for the three us. Did I mention the location? We will definitely stay here when visiting Amsterdam!
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Date of stay: October 2023Trip type: Traveled with family
Room Tip: Get a Cozy Corner if you can
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nida P, Guest Services / Front Office at W Amsterdam
Responded 3 weeks ago
Dear Mark B, Thank you so much for taking the time to share your fantastic experience at W Amsterdam! We're thrilled to hear that you, your wife, and daughter enjoyed your three-night stay with us. It's wonderful to know that the room exceeded your expectations, and we're delighted that our staff provided top-notch service, responding promptly to your requests. We're glad you had a great time in the awesome lounge with fantastic drinks and views. Our central location in the heart of Amsterdam aims to provide convenience for our guests to explore the city easily. We're pleased to hear that the room was spacious and comfortable for your family, and we're especially glad the cot for your daughter was delivered promptly. Thank you for choosing W Amsterdam, and we look forward to welcoming you back on your next visit to this beautiful city! If there's anything specific you loved or any suggestions you have, feel free to share. Best regards, Nida Prihatin Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room itself is really nice and spacious. Check- in with Julian was efficient and informative. Nevertheless, you need to pre-book to use the pool and saunas, which was only communicated upon arrival. Unfortunately there was no available time slot throughout our stay, which was quite upsetting.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: Pre-book your Spa session
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nida P, Guest Services / Front Office at W Amsterdam
Responded 4 weeks ago
Dear NiclasKeilen, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found the room spacious and enjoyable, and we're especially grateful for your positive comments about Julian's efficient and informative check-in service. We will make sure to pass on your kind words to him Regarding your feedback about the pool and sauna booking process, we apologize for any inconvenience this may have caused. We have taken note of your comments and will work towards improving our communication in this regard to ensure a smoother experience for our guests. We value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the near future. Please don't hesitate to let us know if there's anything else we can do to enhance your stay. Thank you once again for choosing W Amsterdam. We appreciate your patronage. Warm regards, Nida Prihatin van Rooijen Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We got a great room on the canal and were very pleased. It is more modern than most but very comfortable and the service was great. Great restaurants and bars on premises with the same high quality service. Location was really pretty perfect. Walkable to everything.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nida P, Guest Services / Front Office at W Amsterdam
Responded 4 weeks ago
Dear realnatel, Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay in one of our canal-view rooms. It's fantastic to know that you found the modern design to be comfortable, and that you were pleased with the level of service provided by our team. We're also delighted that you had the chance to explore our restaurants and bars, and that the quality of service maintained the same high standard. Our central location does indeed offer a convenient base for exploring the city, and we're glad it worked well for you. We look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Warm regards, Nida Prihatin van Rooijen Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Goodmorning, everybody needs a second chance so , after the first bad experience in june we tried again. The answer i got from management was: we can do better let us show it! The terras is not that big and not that crowed yesterday but it took more than 20 minutes of waiving and trying to attract attention of the staf to take our order. They passed by our table time and again looking over and through us. The drinks were not presented in front of us but placed in the middle of the table sort of do it yourself! This is not the cheapest place in Amsterdam but your staff is absolutely not up to standard it should be. Pity because the experence should be more than the view.
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Date of stay: August 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Nida P, Guest Services / Front Office at W Amsterdam
Responded Oct 17, 2023
Dear KlassP316, Thank you for taking the time to share your feedback. I genuinely appreciate your willingness to give us a second chance, and it pains us to hear that we did not meet your expectations yet again. Please be assured that your feedback will be taken to heart, and we will take concrete steps to rectify these issues. I would greatly appreciate the opportunity to talk with you personally about your visit. Your insights are invaluable, and I want to ensure we address any concerns you may have. Please feel free to reach out to me directly at dutymanager.wamsterdam@whotels.com I look forward to hearing from you. Warm regards, Nida Prihatin Duty Manager dutymanager.wamsteram@whotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The brunch at Mr Porter and the manager Roxana is very accommodating. It’s a buffet and ala carte brunch at the. Rooftop restaurant . We stayed at the hotel and went one day to Ducchess for breakfast (Michelin Star restaurant later on in the day) and to Mr Porter the next day. Spa is well known with steam, sauna and pool The room was great (3 friends) and we got a suite with king bed and an extra bed. Amazing trip
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Date of stay: October 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Nida P, Guest Services / Front Office at W Amsterdam
Responded 4 weeks ago
Dear 255priyar, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our brunch at Mr Porter and that Roxana, provided you with such excellent service. It's wonderful to know that you had the chance to experience both the buffet and à la carte options at our rooftop restaurant. We're glad you had the opportunity to explore the dining options at both Duchess and Mr Porter. Your kind words about the spa amenities are greatly appreciated, and we're pleased to know that you found it to be a relaxing and enjoyable experience. It's fantastic to hear that your suite, with the king bed and extra bed, met your needs perfectly. We're thrilled that you had an amazing trip overall. We look forward to welcoming you back for another memorable stay in the future. If there's anything specific you'd like to experience on your next visit, please feel free to let us know. Warm regards, Nida Prihatin van Rooijen Duty manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It’s 10:47pm. Our fancy electronic lights are malfunctioning & we have been waiting for maintenance to come figure out how to get the closet light to turn off. It shines thru the glass shower into our bed. Can’t get Netflix. Spoke to 3 people over 2 nights. You need to mirror phone but it doesn’t work. Friends staying at different hotel joined us for an afternoon drink. We asked to sit outside & 3 servers standing together told us NO, it was too cold. 10 minutes later they walked 2 other parties outside and served them. We sat at a counter and could not talk to each other. Elevators were broken earlier today & again tonight. The hall to our room is filled with storage carts. Awful!! Feels like a warehouse. With the exception of Jorden who actually called us back, every customer staff member has been rude. My husband has Lifetime Titanium Elite status. Not that they care or even know what it means. Just stayed at The Barcelona Edition. Five star service & staff. The W is a horrible contrast.…
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Date of stay: September 2023Trip type: Traveled as a couple
Room Tip: Avoid it!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Nida P, Guest Services / Front Office at W Amsterdam
Responded Sep 30, 2023
Dear Azmve, We sincerely appreciate the time you took to share your recent experience with us. Your feedback is invaluable to us, and we want to address your concerns promptly. We are genuinely sorry for the inconveniences you encountered during your stay. It is disappointing to hear about the issues with our electronic lights, Netflix access, and the miscommunication with our talent. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short in providing you with the exceptional experience we strive for. Regarding the elevator and hallway situation, we apologize for any disruption caused. This is not the level of service we aim to provide, and we are taking steps to rectify these matters promptly. We have taken your comments regarding our staff's conduct very seriously. It is disheartening to hear that our service did not meet the high standards we hold ourselves to. Rest assured, we will be addressing this internally to ensure our team provides the courteous and respectful service our guests deserve. We also understand the importance of recognizing and appreciating our loyal guests, especially those with esteemed statuses. We regret any oversight in acknowledging your husband's Lifetime Titanium Elite status. In order to better understand your experience and make amends, we kindly invite you to reach out to us via email at Dutymanager.wamsterdam@whotels.com. Once again, we sincerely apologize for the disappointment you experienced during your stay. We appreciate your patience and hope to have the opportunity to welcome you back for a seamless and enjoyable stay. Warm regards, Nida Prihatin - van Rooijen Duty Manager Dutymanager.wamsterdam@whotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$278 - $439 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamBurgwallen-Nieuwe Zijde / Old Center / Dam Square & Damstraat / Centrum
NUMBER OF ROOMS
238
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Claim Your ListingW AMSTERDAM - Updated 2023 Prices & Hotel Reviews (The Netherlands)
Frequently Asked Questions about W Amsterdam
Which popular attractions are close to W Amsterdam?
Nearby attractions include House of Rituals (0.3 miles), Museumphoto (0.1 miles), and Dam Square (0.1 miles).
What are some of the property amenities at W Amsterdam?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at W Amsterdam?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Amsterdam?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to W Amsterdam?
Conveniently located restaurants include The Yeti - Nepali & Indian Restaurant, Restaurant Bougainville, and Gartine.
Are there opportunities to exercise at W Amsterdam?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is W Amsterdam located near the city center?
Yes, it is 0.2 miles away from the center of Amsterdam.
Are pets allowed at W Amsterdam?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Amsterdam offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W Amsterdam?
The staff speaks multiple languages, including English and Dutch.