We arrived by car and had no problem finding parking in the hotel garage. They even had charging for EV’s for a small fee. We couldn’t check in at 15 as promised by the hotel since the room cleaning had a lot to do that day. The staff were sorry about this and did their best. The rooms were clean and had everything we needed, and all the amenities were replenished every day. Everything went smoothly during our 3 day stay. The tram stop was right outside the hotel and the metro is 600 meters away so it’s not complicated to get where you need to go.
I stayed at this hotel a few years ago and returned because I liked it. It's got potential but there was a huge let down with customer service. The air con was broke in our room and they didn't tell us. We rang to tell them and then they organised some fans that got delivered around 11pm. We also was given free breakfast for the inconvenience the next day and was told it would be fixed the following day. The next day came and we went out for the the whole day to give them time to fix it. They didn't. I've ended up really Ill due to the heat and stuffiness of the room. I emailed the hotel and they said they'd of changed rooms if they knew I had health issues. However, I'd already asked about that and they said it was fully booked. I've replied telling them that and not received a reply. I wouldn't stay here again purely because I explained to them how much of an effect it had on our stay and they've dismissed it as "it was a problem for lots of people". It was almost 30 degrees on some days and it was unbearable. I'm so disappointed and still sick today when we checked out two days ago.…
Self check-in was easy and quick, room was clean, large comfy bed, fridge in room, nice big tv and 3 seats in room so plenty seating options, shower was excellent. Hotel location was good, tram stop to city just outside the door, Only down side was breakfast costs at €17 each per day, I just walked 5 mins to local Albert Heijn for breakfast stuff
Clean room with nice view. Staff was good as well. Nearby tram station and very convenient to travel to center. Very smooth check in and check out process. Best part of the hotel is that it looks awesome. Modern touch and very comfortable bed.
I loved this hotel. It was very classy and very clean. The receptionists were extremely helpful especially given I don’t speak a word of Dutch! The rooms were large and came well equipped with toiletries, tv channels were available from across Europe too. It is perfectly located for Schiphol and for trams to the city centre. And it is a nice break from the hustle and bustle of the city if you, like me, enjoy a peaceful sleep! Will definitely be back and do recommend.
This hotel has an unusual one-sided petty policy of charging guests 5 euros per hour for early check-in (before 3PM) even if rooms are available. But if you check out early in the morning, they do NOT credit you for that, so in effect, they can collect extra money from the next guest for the time you have already paid for. And they encourage you to check-in via the kiosks in the lobby which will not let you check in before YOUR room is ready. However other rooms of the same type may be ready but the computer doesn't recognize that, so you just sit in the lobby and wait. And it's been well over 5 years and this hotel still hasn't obtained a liquor license and no one can explain why. So there are a few things, including maintenance (see photo) that need to be addressed but I'm not sure anyone is paying attention.…
XO Couture Hotel - Amsterdam Our experience began when an employee was fired in the lobby. The supervisor used degrading language and caused a scene making it very uncomfortable for the lobby of guests. Night 1 - We quickly realized the hygienic guarantee was being exaggerated when we were greeted by a roach in the room. Night 2 - Our room was turned over, but there was a bloody butt print on one of our beds (none of us left it). We called to the front desk to have the bloody duvet removed. They apologized and 30 minutes later sent a housekeeper to the room. She was very rude and threw the new bedding on our luggage (which was not clean). Then she grabbed the bedding and rudely walked off. We did not exchange even a word with her. She entered and stomped off in under 2 minutes. We called the desk and explained we would like clean sheets. We also noticed the bathmat and towels were very dirty despite "being clean". Night 3 - Whiles showering I realized there were words written on the shower walls that were apparent when the shower fogged up. We complained to the desk that our room was not being cleaned to our satisfaction and we were worried about cleanliness due to covid. We were helped by Amy who was friendly and understanding, but ultimately unable to help us have the room cleaned. We spoke to the front desk when a manager was on duty, but she was rude and unhelpful. Amy had offered us a complimentary late checkout as it was all she could do to help and the manager said that was sufficient for the issues we dealt with. She said they were short staffed and she confirmed she did not care that we felt the room was dirty. We were checking out so no longer her problem. I did not feel safe or welcomed in the hotel. I ended up buying our own disinfecting supplies and cleaning. Rude service, dirty rooms, bad managers. I understand being short staffed, but you could at least communicate and ensure cleanliness standards are being enforced. I would be fine waiting for my room to be cleaned as long as were were told. There are better ways to handle this situation. I hope new management resolves this issue.…
Stayed here as a group of four friends for a 3 night stay. On arrival, was greated by the fabulous Rania. Like previous reviews have said she was kind polite and very helpful, just what you want after travelling. We were given room 1107, top floor. The room was fantastic, double bed in one area and 2 singles in another area, so comfy. Rainfall shower and deep bathtub with shower and a range of toiletries. Room had 2 tvs, iron and ironing board, nesspresso machine with supplies. The only thing I would say as four ladies doing hair and makeup, there wasn't any mirror near the plugs or any lights above the main mirror for makeup. Breakfast was self serve, a good range for all tastes. Luggage room was handy also. Number 2 tram stop outside which took about 20/30 mins to get to the centre. Would I stay here again....DEFINITELY!…
We had a pleasant stay, by no means terrible but definitely room for improvement Pros - Close to tram stop, number 2 tram stops right outside. - Really good breakfast, lots of choice and hot food hot. - Good size room (we had comfort double) - Early check in/late check out options, luggage room if you don't want to pay the extra Cons - Ordered pastries as coming for my husbands birthday but these were forgotten and I had to get them to refund - Slow draining shower (we did tell reception but did not get fixed), the tray would fill up and leak out the door flooding the bathroom. - No spare pillows and those on the bed were small in size for the size bed. - Noisy cleaner in the mornings. The noise travels through the corridor so you could hear her going in and out of the rooms banging doors.…
Great hotel which has went above and beyond to accommodate my many changed bookings due to covid. Excellent staff and the comfiest beds ever. The breakfast is also worth booking too. Returning again this October.
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