Hotel City Garden Amsterdam
P.C. Hooftstraat 162, 1071 CH Amsterdam The Netherlands
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Avg. $78 /night, 9/18 - 9/19
$283
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$172
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$61
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About
3.0
#266 of 412 hotels in AmsterdamLocation
4.1
Cleanliness
3.3
Service
3.3
Value
3.2
For travelers seeking a tranquil retreat in Amsterdam, Hotel City Garden Amsterdam stands out as an exceptional choice. Renowned for its serene ambiance and convenient proximity to restaurants and attractions, this hotel seamlessly facilitates an immersive experience of the city's finest offerings. The hotel offers guests a range of amenities ensuring utmost comfort throughout their stay. From essential connectivity through complimentary Wi-Fi to a flat-screen TV, every need is thoughtfully met. The 24-hour front desk and baggage storage add convenience, while the inviting breakfast buffet sets the tone for delightful days ahead. Easily accessible from the hotel are iconic landmarks like the Van Gogh Museum, Rijksmuseum, and Stedelijk Museum, each offering intriguing insights into the city's history and culture. Moreover, the area boasts notable attractions, adding depth and significance to your Amsterdam exploration.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Breakfast buffet
Bicycle rental
Children's television networks
Taxi service
24-hour security
Baggage storage
Wifi
Complimentary tea
Vending machine
Non-smoking hotel
24-hour front desk
Shoeshine
Room features
Housekeeping
Safe
Flatscreen TV
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
Languages Spoken
English, Dutch
Location
P.C. Hooftstraat 162, 1071 CH Amsterdam The Netherlands
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 98 out of 100
98
95 Restaurants
within 0.3 miles
Reviews
3.0
1,174 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hotel City Garden Amsterdam offers a stay that elicits a spectrum of reactions. Many guests commend the hotel for its central location, making it easy to explore nearby parks and attractions. Clean, comfortable rooms with pleasing views are appreciated by some, while others raise issues with noise and room size.
The service quality appears to vary, with reports of both helpful and unhelpful staff encounters. Amenities are considered basic but adequate, although some guests point out minor inconsistencies. Opinions on value are split, with the affordability of the location weighed against room quality concerns.
Location
Central
Atmosphere
Eclectic
Rooms
Cramped
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
Location is great just a 20 minute walk into central or 2 minutes from the tram stop and next to Vondel Park.
Check in - Very friendly lady on Check on Monday 6th Jan (didn't catch her name)
Room (standard triple) Great size and very comfortable bed. Good size bathroom and fridge in room too. HOWEVER,the TV didn't work properly and we were give the first room on the 2nd floor next to the hallway door which slams EVERYTIME it's opened and kept us away throughout the night. We had to change rooms as we couldn't sleep with the slamming.
The following morning We complained on our way out for the day and got a room change (Again from the lovely check in lady).
On return we were met with the night staff member who was quite rude in asking why we didn't leave our old room key behind (We wasn't told to) and who wasn't very approachable either.
The new room (Top floor triple room I assume a superior) was great! comfy bed, large room, good size bathroom and working TV!
All over great hotel!
Check in - Very friendly lady on Check on Monday 6th Jan (didn't catch her name)
Room (standard triple) Great size and very comfortable bed. Good size bathroom and fridge in room too. HOWEVER,the TV didn't work properly and we were give the first room on the 2nd floor next to the hallway door which slams EVERYTIME it's opened and kept us away throughout the night. We had to change rooms as we couldn't sleep with the slamming.
The following morning We complained on our way out for the day and got a room change (Again from the lovely check in lady).
On return we were met with the night staff member who was quite rude in asking why we didn't leave our old room key behind (We wasn't told to) and who wasn't very approachable either.
The new room (Top floor triple room I assume a superior) was great! comfy bed, large room, good size bathroom and working TV!
All over great hotel!
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip: Avoid rooms at the beginning of the hallway on level 2 (253)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staff were amazing and friendly. We arrived 20 mins early to check in as we had a very early flight to Amsterdam and spent time walking around wasting time before heading over, but they let us check in 20 mins early with no questions asked. Although we got 2 single beds it was a bit annoying being a couple, but the beds were very comfy and we requested an extra pillow each which we got from reception. Breakfast wasn’t available for our booking but it was no problem as we were just a short walk away from cafes, shops, and tram stops. Everything in the city felt very accessible from here. The hotel is also in one of the nicer areas of Amsterdam it seems. Cleaning staff were also great! The hotel was on a quiet street, although there was a bin outside our bedroom window (we were ground floor) which we could hear people opening and closing loudly at times, other than that there was not really any noisy traffic or people. On our last night some people had arrived to stay next to us who were quite noisy and seemed to be throwing a party, but when I went to ask reception they reassured me they were already onto the problem and the music was instantly turned down and the people headed out within 20 minutes, I think this was out of staff control and just sounded like noisy students!
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Date of stay: March 2022Trip type: Traveled as a couple
Room Tip: I would avoid travelling by car and just use public transport network.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
The hotel was rather old-fashioned. The location is OK, near luxury shops and a 20min walk from the city centre. Public transport is close too. Also, the 397 bus from and to the airport stops around which is a good point.
Regarding the room, we were given a room in the basement which was hot as hell. It didn't have a real window but a frame with a picture. We had to turn on the air con in December.
The bed wasn't a double one but two singles put together. Added to this, one was higher than the other which was uncomfortable.
The bathroom was old too with no shower tray and leaks so the floor was flooded everytime we used it.
The only positive thing about the room is that it was cleaned everyday and towels were changed everyday too.
The walls were thin as paper and you could hear everything.
All in all, I wouldn't come back.
Regarding the room, we were given a room in the basement which was hot as hell. It didn't have a real window but a frame with a picture. We had to turn on the air con in December.
The bed wasn't a double one but two singles put together. Added to this, one was higher than the other which was uncomfortable.
The bathroom was old too with no shower tray and leaks so the floor was flooded everytime we used it.
The only positive thing about the room is that it was cleaned everyday and towels were changed everyday too.
The walls were thin as paper and you could hear everything.
All in all, I wouldn't come back.
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
At arrival:
The rooms did not correspond to our reservation. We had booked three double rooms (for couples) and one twin room (for 2 people). What we got was two absurdly looking rooms with single separated beds and two rooms with 3 and 4 beds, more corresponding to a hostel than a 3-star hotel in a European capital. No double room.
We came to the reception to complaint. The receptionist had no idea how to solve this issue and suggested we keep these rooms and that in the morning someone would fix this.
We mentioned that the rooms were not very clean, and two were dirty (one had hairs on the bed, the other had a clearly used bathroom, another didn't even have a divider for the shower).
Having no choice, since it was already around 1am and we had two children with us, we accepted that we had to sleep in these rooms and see what would be resolved the next morning.
The next day:
Coming to the desk, the morning concierge was aware of the situation. Instead of striving to solve the issue, he chose to accuse us of having shouted the previous evening, which became clear it was untrue in seconds.
We were informed that we would have new rooms at around 2pm. We reiterated that the whole situation was unacceptable and commented that we would hope the rooms would be properly clean, unlike the one we had just slept in. The morning concierge made note that they would do (in his words) “an extra effort” to make the rooms clean.
When we came to the hotel that evening, we had new rooms that better corresponded to the reservation, still being a shy image of the website.
During this day (22nd), and after having talked with my travel agent, I was informed that a person named Kevin had informed them that the client (we) had made no complaint about cleaning. I do not know who this person is, but this is not true. we complained on arrival and to the morning concierge, who even commented that they would do an “extra effort”.
Taking to the side the fact that this hotel does not correspond, at least from our experience, to what was on the website, the lack of care and concern for their mistakes and the fact that they choose to lie instead of assuming the mistake and trying to solve the best way possible, we did not feel comfortable in staying more than we had to.
We found an alternative hotel starting on the 24th of December, and did the checkout that morning, not knowing if they would refund for the evenings not used. It was such a bad experience that I preferred to run the risk of not getting a refund than staying another night.
The rooms did not correspond to our reservation. We had booked three double rooms (for couples) and one twin room (for 2 people). What we got was two absurdly looking rooms with single separated beds and two rooms with 3 and 4 beds, more corresponding to a hostel than a 3-star hotel in a European capital. No double room.
We came to the reception to complaint. The receptionist had no idea how to solve this issue and suggested we keep these rooms and that in the morning someone would fix this.
We mentioned that the rooms were not very clean, and two were dirty (one had hairs on the bed, the other had a clearly used bathroom, another didn't even have a divider for the shower).
Having no choice, since it was already around 1am and we had two children with us, we accepted that we had to sleep in these rooms and see what would be resolved the next morning.
The next day:
Coming to the desk, the morning concierge was aware of the situation. Instead of striving to solve the issue, he chose to accuse us of having shouted the previous evening, which became clear it was untrue in seconds.
We were informed that we would have new rooms at around 2pm. We reiterated that the whole situation was unacceptable and commented that we would hope the rooms would be properly clean, unlike the one we had just slept in. The morning concierge made note that they would do (in his words) “an extra effort” to make the rooms clean.
When we came to the hotel that evening, we had new rooms that better corresponded to the reservation, still being a shy image of the website.
During this day (22nd), and after having talked with my travel agent, I was informed that a person named Kevin had informed them that the client (we) had made no complaint about cleaning. I do not know who this person is, but this is not true. we complained on arrival and to the morning concierge, who even commented that they would do an “extra effort”.
Taking to the side the fact that this hotel does not correspond, at least from our experience, to what was on the website, the lack of care and concern for their mistakes and the fact that they choose to lie instead of assuming the mistake and trying to solve the best way possible, we did not feel comfortable in staying more than we had to.
We found an alternative hotel starting on the 24th of December, and did the checkout that morning, not knowing if they would refund for the evenings not used. It was such a bad experience that I preferred to run the risk of not getting a refund than staying another night.
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Date of stay: December 2022
Value
Service
Sleep Quality
Room Tip: No room here seems to be average, let alone "good".
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked this hotel as me and my husband were going to a concert and Decided to make a weekend of it. The pandemic hit and we were not able to go on the trip as in the uk we were in lockdown the world had shut down. Initially the hotel were great said we could move out booking as the concert had moved forward a year. Well a year later we are still in the same situation the concert has moved but the hotel refuse to move our booking again or to give us a refund or offer anything. So they have just kept the few hundred pounds we paid and won’t let us move the date. Absolutely disgusting considering we can’t leave the uk and can’t do nothing about it. We didn’t want a refunded just wanted to move the dates. Another place happy to take our money and give us nothing in return how many people have they done that to. When we come to the concert next year I will definitely not be booking this hotel as they clearly have no consideration for their guests
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Date of stay: April 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I really enjoyed my stay at Hotel City Garden, the room was very clean and had everything you need in a room, TV, safe, tea and coffee facilities. The common areas were also very clean and housekeeping and cleaning staff were seen regularly around the hotel. The en-suite shower room was also clean and tidy and the staff were helpful and friendly there were no problems at check in or check out. The location is amazing right on the main shopping street in Amsterdam and is surrounded by designer shops and is around the corner from Vondelpark and Leidseplein is approx a 10 min walk away. Museumplein is also around the corner and the red light district and Centraal Station is approx 30 min walk away. Tram stops are also around the corner and you can buy tickets for the tram in loads of shops and on the tram itself. I bought my 4 day ticket at the spar shop next to the Vondelpark gates opposite the casino. Albert Hein is also near the apple store en route to Leidseplein. Would definitely stay here again.
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Date of stay: November 2021Trip type: Traveled with friends
Room Tip: You can rent bikes from reception, no early check in or late check out but they do have a place...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at this hotel for 3 nights early this month. The room was of great size. The bathroom was a bit small but was cleaned daily by the staff, and had towels and soap. The room also had a TV, kettle, mini fridge, safety locker, and a small wardrobe. My room was on the basement floor, so the wifi and service were a bit sketchy sometimes. For the price I paid which is not much at all, this was a fabulous stay.
The Reception staff were very helpful and lovely, so happy to go the extra mile. For example, I didn't bring an adapter with me but the reception staff gave me one free of charge. The coffee machine at the reception is also free of charge (something I didn't realize till the last day) - make use of it.
The hotel is within walking distance of many museums including the moco museum, van gogh museum, Rijksmuseum, and many more. It is also close to the parks, markets and many dining and shopping places so lots of places to walk around. You can also easily get a tram or bus to the central and numerous places from the station nearby. There are bus services from the airport to museumsplein as well - I took the bus from the airport to the hotel.
As a solo traveler, I felt completely safe at this hotel and the surroundings. I did not have a bad experience at all. Highly recommend this place. The stay was lovely.
The Reception staff were very helpful and lovely, so happy to go the extra mile. For example, I didn't bring an adapter with me but the reception staff gave me one free of charge. The coffee machine at the reception is also free of charge (something I didn't realize till the last day) - make use of it.
The hotel is within walking distance of many museums including the moco museum, van gogh museum, Rijksmuseum, and many more. It is also close to the parks, markets and many dining and shopping places so lots of places to walk around. You can also easily get a tram or bus to the central and numerous places from the station nearby. There are bus services from the airport to museumsplein as well - I took the bus from the airport to the hotel.
As a solo traveler, I felt completely safe at this hotel and the surroundings. I did not have a bad experience at all. Highly recommend this place. The stay was lovely.
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Date of stay: February 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
El personal de recepción muy desagradable, sabían español y no te hablaban en tu idioma porque no querían, incluso querían engañarnos.
Las habitaciones estaban sucias y nos dieron la respuesta de que no había tiempo para limpiarlas, además, eran muy pequeñas, no cabían ni las maletas y la calefacción no funcionaba.
No vayan! Fue horrible!
The reception staff very unpleasant, they knew Spanish and they did not speak to you in your language because they did not want to, they even wanted to deceive us. The rooms were dirty and they gave us the answer that there was no time to clean them, in addition, they were very small, they did not even fit the suitcases and the heating did not work. Do not go! It was horrible!
Het personeel van de receptie was erg onaangenaam, ze kenden Spaans en ze spraken je niet in jouw taal omdat ze dat niet wilden, ze wilden ons zelfs bedriegen. De kamers waren vies en ze gaven ons het antwoord dat er geen tijd was om ze schoon te maken, bovendien waren ze erg klein, ze pasten niet eens in de koffers en de verwarming werkte niet. Ga niet! Het was verschrikkelijk!
Las habitaciones estaban sucias y nos dieron la respuesta de que no había tiempo para limpiarlas, además, eran muy pequeñas, no cabían ni las maletas y la calefacción no funcionaba.
No vayan! Fue horrible!
The reception staff very unpleasant, they knew Spanish and they did not speak to you in your language because they did not want to, they even wanted to deceive us. The rooms were dirty and they gave us the answer that there was no time to clean them, in addition, they were very small, they did not even fit the suitcases and the heating did not work. Do not go! It was horrible!
Het personeel van de receptie was erg onaangenaam, ze kenden Spaans en ze spraken je niet in jouw taal omdat ze dat niet wilden, ze wilden ons zelfs bedriegen. De kamers waren vies en ze gaven ons het antwoord dat er geen tijd was om ze schoon te maken, bovendien waren ze erg klein, ze pasten niet eens in de koffers en de verwarming werkte niet. Ga niet! Het was verschrikkelijk!
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is not good. Book elsewhere.
I stayed for 5 nights and I honestly don't think my body will ever recover from sleeping on the 1 inch think mattress with 3 foot tall pillows.
The Air Con was broken in my room (which was quite small) and hanging off the wall. When I complained, they changed us to a tinier room so I decided to stick with the original.
The cleaning staff shout in the mornings to each other so no need to set an alarm while here. Although close to Vondel Park and therefore, close to the city center, it still isn't worth the price.
The shower was atrocious to use and if you finally got it right, you had about 6 seconds maximum to get washed in that temperature before it swung to boiling the skin off you to freezing you into a statue.
I wouldn't return to this hotel or any other WIN hotel.
I stayed for 5 nights and I honestly don't think my body will ever recover from sleeping on the 1 inch think mattress with 3 foot tall pillows.
The Air Con was broken in my room (which was quite small) and hanging off the wall. When I complained, they changed us to a tinier room so I decided to stick with the original.
The cleaning staff shout in the mornings to each other so no need to set an alarm while here. Although close to Vondel Park and therefore, close to the city center, it still isn't worth the price.
The shower was atrocious to use and if you finally got it right, you had about 6 seconds maximum to get washed in that temperature before it swung to boiling the skin off you to freezing you into a statue.
I wouldn't return to this hotel or any other WIN hotel.
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: There is no car parking. WiFi isn't stable. Steep stairs. Unclean. Best tip is to book elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Absolute moderate room prices. The rooms are not luxury, but considering the price it was totally ok.
The Vondel park round the corner is an ideal place to start or finish the day.
Very nice details indeed: coffee and tea free of charge and shoe brush machine in the reception hall.
Not so nice: we were promised a room to the park side, however, upon our arrival we were told, that rooms couldn't be allocated in advance at all.
The price for breakfast 17€ is quite high, so we mostly decided to have some snack in the city.
One more recommendation: put an ashtray or 2 in front of the hotel, it will help to keep the place clean.
To summarize: if prices stay as moderate as they were we will book this hotel again or recommend to whomever wants to go to Amsterdam.
The Vondel park round the corner is an ideal place to start or finish the day.
Very nice details indeed: coffee and tea free of charge and shoe brush machine in the reception hall.
Not so nice: we were promised a room to the park side, however, upon our arrival we were told, that rooms couldn't be allocated in advance at all.
The price for breakfast 17€ is quite high, so we mostly decided to have some snack in the city.
One more recommendation: put an ashtray or 2 in front of the hotel, it will help to keep the place clean.
To summarize: if prices stay as moderate as they were we will book this hotel again or recommend to whomever wants to go to Amsterdam.
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Room Tip: You cannot choose in advance. rooms are allocated upon arrival
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Call or email the hotel for dietary information. Buffet breakfast was very good & included in our package but not everyone's.
It is a great location. The #5 & #2 trams stop 2 blocks away but at different locations. If you walk through Vondelpark to the main street, cross the road & go right about 1/2 a block you can get the HOP BOAT right there.. it is the best choice. The Hop Bus stop is also across the street from Vondelpark & will take you on a very boring route into the central station. The Hop Boat is the best transportation to sightsee. Also the hotel is located just a few blocks from VanGogh & Riks Museum. If you get times tickets to Vangogh, it is a breeze to get there.
We took a 24hr transport ticket as well as a 24hr Hop Bus & Boat ticket.. because they are 24hr.. you can use them the next day up to the time you started. FYI The Hop Bus is not as ridgid as the tram timing because boats get delayed or are too full etc. Enjoy your visit.
Only the Souterrain rooms have AC
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PRICE RANGE
$95 - $186 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
city garden hotel amsterdam, city garden amsterdam, hotel city garden amsterdam
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamAmsterdam South / Oud Zuid / Museum Quarter (Museumkwartier)
NUMBER OF ROOMS
70
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hotel City Garden Amsterdam
Which popular attractions are close to Hotel City Garden Amsterdam?
Nearby attractions include Van Gogh Museum (0.2 miles), Vondelpark (0.09 miles), and Concertgebouw (0.2 miles).
What are some of the property amenities at Hotel City Garden Amsterdam?
Some of the more popular amenities offered include free wifi, breakfast buffet, and baggage storage.
What food & drink options are available at Hotel City Garden Amsterdam?
Guests can enjoy complimentary tea during their stay.
Is parking available at Hotel City Garden Amsterdam?
Yes, street parking is available to guests.
What are some restaurants close to Hotel City Garden Amsterdam?
Conveniently located restaurants include Midtown Grill, Sorel's Bar & Lounge, and The Burger Room.
Is Hotel City Garden Amsterdam located near the city center?
Yes, it is 0.9 miles away from the center of Amsterdam.
Which languages are spoken by the staff at Hotel City Garden Amsterdam?
The staff speaks multiple languages, including English and Dutch.
Are there any historical sites close to Hotel City Garden Amsterdam?
Many travelers enjoy visiting Concertgebouw (0.2 miles), Museum Het Rembrandthuis (1.3 miles), and Portuguese Synagogue (1.3 miles).