DoubleTree by Hilton Amsterdam - NDSM Wharf
NDSM-Plein 28, 1033 WB Amsterdam The Netherlands
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Dining (57)
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About
#107 of 419 hotels in Amsterdam
Location
4.1
Cleanliness
4.5
Service
4.3
Value
4.1
Travelers' Choice
GreenLeaders Silver level
Contemporary boutique interior hotel located just across the waters of Amsterdam, a quiet surrounding yet close the central station. With a free ferry ride you can reach the hotel within 15 minutes. Many rooms of the hotel offer magnificent view of Amsterdam waters. The hotel has onsite parking facility, meeting room, gym, restaurant and bar. Schiphol Airport is just 15 minutes' drive away.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Kids stay free
Taxi service
Conference facilities
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Cable / satellite TV
Flatscreen TV
Walk-in shower
Complimentary toiletries
Safe
Telephone
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Radio
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Marina View
Languages Spoken
English, French, Dutch, German
Location
63Somewhat walkable
Grade: 63 out of 100
14Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
Contact
NDSM-Plein 28, 1033 WB Amsterdam The Netherlands
Name/address in local language
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1308Reviews50Q+A100Room tips
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After a short ferry drive from centraal to NDSM u arrive next to the hotel. Check in was smooth and easy, got a nice deluxe room assigned, some stroopwaffles were waiting on the desk next to the DT cookie that I just got. The breakfast was nice in selection, good in quality and no complaints at all. Thank you dear team, Axel
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Date of stay: February 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
What a great hotel. Very cool area of the city just a quick and free ferry from the Central Station. Small but stylish rooms. Outstanding breakfast. Very nice staff. And a good restaurant. Very interesting art museum next door. Grocery right there too.
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: Try the granola
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed 1 night in Amsterdam during our short visit to Holland. Hotel not easy to find with a car without GPS. Far out from the city. But ideal if you want to avoid the traffic in Amsterdam. The Ferry to the city centre is a 5 minutes walk. Leave your car in the parking and pay much less than in the centre. Hotel was very nice, clean and good bathroom. Staff extremely friendly. Bathroom a bit chilly since there is no heating.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2023Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Excellent hotel with great service & acknowledgement of being a Diamond member, including upgrade, complimentary drinks and general all round good feel. Quiet room & location with easy ferry access from 2 mins walk away - would stay again.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from DoubleTree by Hilton Amsterdam - NDSM Wharf, Owner at DoubleTree by Hilton Amsterdam - NDSM Wharf
Responded Jan 21, 2023
Dear Andrew B, Thank you for taking the time to write a review about your recent stay. We are happy to hear that you enjoyed our service, the upgrade and the location. We are looking forward to welcoming you in the not too distant future. Kind regards, Bente Front Office Agent
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First of all the location is terrible and exactly at the front entrance of hotel there is no maintenance and it's very dirty. I came only because I m member with Hilton and like them as good hotel chain. But my experience here was terrible.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The hotel location is on one side very peaceful and tranquil and on other side, it's well connected with the ferry. The food is good and available till 10 PM. Check out and check in is fast specially if one is going for 2nd time.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: November 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
1. The room was very small and dark, with a very small, elevated window. The fact that one light was not working did not help. I asked twice for this to be rectified but it did not happen. 2. The room rate was 295 euros - not including breakfast!! 3. On returning to the room at around 15.00 on my first day, I found that it had not been serviced. I had been out since 06.30am (without breakfast - as morning breakfast service did not start until 0700, ridiculous for such a hotel) so I was resting. The housekeeping staff then wanted to access my room, which I declined. They had all day until 15.00 to do this without disturbing me. 4. On arrival in the evening of Oct 27th, and during checking in I asked if my Honors account could be located to add this stay - I was told by the receptionist that evening my account could not be found. However a helpful young man on reception the next day did this easily for me. 5. Bathroom - small suggestion. Maybe install a sink with a plug so that when shaving etc, the tap is not running continuously thus wasting water. Summary This was one of the worst hotel stays I have had in many years of global business travel. Certainly, it was the worst stay at a Hilton hotel. I will be advising my company's travel team to remove this hotel from our list of approved, recommended hotels for future travellers. The room rate - I simply don't get why you think that 295 euros for a tiny, dark, depressing room with no breakfast in an area like the NDSM wharf is even remotely justifiable. It seems like a cynical attempt to recoup lost revenue from guests. I made a simple comparison and for the same period, the Meridien Beach Plaza Hotel (4 stars) in Monaco would have been 290 euros per night, the Marriott Riviera in Monaco would have been 216 per night. Your receptionist, Anna, was very apologetic and deducted some drinks and a breakfast from my account, but that is not the issue - the problems are more underlying than that. For example, I asked twice to speak to the Front Office Manager, on both occasions I was told that was not possible. All in all, the worst hotel stay I have ever experienced at a leading brand. I will not be back.…
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Review collected in partnership with DoubleTree by Hilton
Date of stay: October 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from DoubleTree by Hilton Amsterdam - NDSM Wharf, Eigenaar at DoubleTree by Hilton Amsterdam - NDSM Wharf
Responded Nov 1, 2022
Dear Andrew Douglass: Thank you very much for your feedback. It is very worrying for me to hear those different aspects of your stay were not good. We can't justify our faults when you have left the hotel already, but these are clear improvement points for us to work on. My colleagues could not find your account because, now I know, they have to have more training, that's why my other more experienced colleague did it for you very easily the following day, my apologies for it. Regarding our housekeeping, I'm sorry to hear that they came at the time that you were in the room and you did not want to be disturbed, maybe have you asked them to come back or you just refused the cleaning at all? In our bathrooms, certainly, you are right. This is a very interesting point for us to consider when we make new installations in the bathroom, thank you very much for it. Regarding the size of the room, the type of room you booked( or your agency booked for you) is a street art room, these rooms are not our biggest rooms of course but that is something we show in the pictures for our guests to see what they are booking to avoid wrong expectations afterward. Our prices are different accordingly to different factors like season, demand, etc. but our guests book always voluntarily and they see the prices they are going to pay for what they are booking the whole time while making the reservation. I am sorry that we did not fulfill your expectations, to give you a gesture of our goodwill to you we have given you breakfast for free for €39 and drinks for €21. I was off this weekend, which is why I am replaying now to your review; as soon as I knew about this. We are going to consider your feedback and again we are sorry about your experience with us. Sincerely, Paul Soto Front Office Manager Double Tree by HIlton Amsterdam NDSM Wharf
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for one night before moving onto the Hague. Impressed with the customer service. The member of staff on duty processed our request for an upgrade promptly and at an inexpensive rate. While the room rate was a little high, it was super clean; there was tasty coffee, a nice bathroom, and a great view from the window. There is an ATM in the supermarket 2 mins away by foot, and several bars and cafes close by. Another huge bonus is a free ferry that takes you directly to Central Station, located a stone's through from the hotel. The food in the restaurant was very nice, and the beer was tasty, although a little pricey. All in all, a very positive experience. Thank you
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Date of stay: October 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Room 707 is a nice clean, quiet, and comfortable room with an absolutely spectacular view. In fact, I could have sat there and watched the view for days. Hotel has a restaurant and offers room service. The food is very good. The shower is easily accessible and the water pressure is very good. Front desk staff is very polite, friendly, and courteous. I would without a doubt stay at this hotel again.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from DoubleTree by Hilton Amsterdam - NDSM Wharf, Eigenaar at DoubleTree by Hilton Amsterdam - NDSM Wharf
Responded Sep 7, 2022
Dear AAHolt, Thank you for taking a moment to share your experience with us. I am happy to hear you found the overall experience to your liking and will definitely share this with the rest of my colleges :) We look forward to welcoming you back to our hotel in the not too distant future! If there is anything we can do for you, please do not hesitate to contact our hotel. Have a good day! Sincerely, Esmeralda Front Office agent
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Since Amsterdam Centraal is already bustling and crowded, we wanted to take the free ferry service and stay on the other side. Double Tree by Hilton was exactly what we were looking for. Two minutes walk from the ferry and you see the hotel. They also have bicycles you can rent so this was even more convenient. The hotel took care of us. We couldn’t be happier. Thank you.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from DoubleTree by Hilton Amsterdam - NDSM Wharf, Eigenaar at DoubleTree by Hilton Amsterdam - NDSM Wharf
Responded Sep 7, 2022
Dear Gatafreak, Thank you for taking a moment to share your experience with us :) We really appreciate the feedback and high score that you gave us! If there is anything we can do for you, please do not hesitate to contact our hotel. We look forward to welcoming you back to our hotel in the not too distant future! Have a good day! Sincerely, Esmeralda Front Office agent
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$126 - $337 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Brooklyn Hotel
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamNoordelijke IJ-oevers / NDSM Wharf / Oud Noord / Amsterdam North
NUMBER OF ROOMS
87
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Claim Your ListingDOUBLETREE BY HILTON AMSTERDAM - NDSM WHARF $96 ($̶1̶6̶6̶) - Updated 2023 Prices & Hotel Reviews - The Netherlands
Frequently Asked Questions about DoubleTree by Hilton Amsterdam - NDSM Wharf
Which popular attractions are close to DoubleTree by Hilton Amsterdam - NDSM Wharf?
Nearby attractions include STRAAT / International street art museum (0.09 miles), NDSM (0.1 miles), and IJ-hallen Flea Market (0.1 miles).
What are some of the property amenities at DoubleTree by Hilton Amsterdam - NDSM Wharf?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at DoubleTree by Hilton Amsterdam - NDSM Wharf?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at DoubleTree by Hilton Amsterdam - NDSM Wharf?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Amsterdam - NDSM Wharf?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to DoubleTree by Hilton Amsterdam - NDSM Wharf?
Conveniently located restaurants include Pllek, Pollux Pacific, and IJver.
Are there opportunities to exercise at DoubleTree by Hilton Amsterdam - NDSM Wharf?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at DoubleTree by Hilton Amsterdam - NDSM Wharf?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Amsterdam - NDSM Wharf offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at DoubleTree by Hilton Amsterdam - NDSM Wharf?
The staff speaks multiple languages, including English, French, German, and Dutch.
Are there any historical sites close to DoubleTree by Hilton Amsterdam - NDSM Wharf?
Many travelers enjoy visiting Concertgebouw (3.2 miles), Portuguese Synagogue (2.3 miles), and Museum Het Rembrandthuis (2.2 miles).