I have nothing negative to say about this hotel. Team we’re amazing Hotel was modern, clean and safe Price was brilliant Location was awesome Well done guys on getting back to business and doing it so well. Tip: The Food Hall next door is absolutely worth a visit. Just sit down and use your phone to order all kinds of food from loads of different vendors!
This was my first trip to Amsterdam with my partner and we could not fault our stay at Hotel De Hallen. I am a very particular person with OCD who usually can find fault with places I stay whether its the room, service, food but at Hotel De Hallen everything exceeded expectations! From the moment we arrived we were greeted with a warm and welcoming service, check in wasn't until 15:00 so we just wanted to drop off our luggage. However the lady at the desk kindly checked us into our room early as it was ready (10:00 approximate) the rooms are spacious and equipped with everything you need, as well as cleaned to a high standard. You won't struggle having a good night sleep here as the rooms are soundproof, blackout curtains to keep out the light and the bed and pillows are super comfy (more comfy than my bed at home!) Location is in a lovely quiet area but still within easy access to the main centre via tram, or if you enjoy walking you can walk to Dam Square within 25 minutes. However there are plenty of cafes/restaurants within proximity of the hotel, as well as a food hall called 'Foodhallen' a 2 minute walk away which consists of many food stalls, lively music in the evening and a great vibe! Perfect place to go if you can't decide what to eat as you'll have plenty of options there. Staff here were amazing, from the front desk to bar staff everyone was friendly and happy to assist you with whatever you need. I cannot recommend this hotel enough, I've only been back in London for a few days and missing it already, will definitely return.…
When Covid-19 hit we made contact to change the date of our getaway - Initially we we're greeted with a wall of silence then after chasing several times I received an email back to say they would not change the dates and we should re-book. Very bad service from Hotel De Hallen - I hope their customer service skills improve after the feedback received. Lets face it - It cant get worse.
We booked this hotel for a two day break at the end of March where travel bans were in place to keep people safe during a global pandemic. No refunds were given, only after several emails exchanged did we get an option for a change in dates. With the new dates they then tried to charge us three times the amount we originally paid. This is utterly sickening and immoral behaviour to be capitalising on a catastrophe where so many people have lost their lives and their livelihoods.
Stayed in this hotel for 2 nights. Cannot fault the staff or the room itself. Very modern furnishings and comfy beds which were perfect after a long day walking through Amsterdam. Cannot comment on the breakfast as we didn’t eat this. Downside to some may be that it’s about 20 minutes walk from the main streets. However, this was not an issue at all for us and actually made it seem much quieter and peaceful away from the bustle. De Hallen food court is less than 5 minutes from the hotel and offers lots of different food options. Would definitely recommend.