Thank you for your interest in our little hotel. Please note that the hotel and hotel rooms are all non-smoking (Dutch law). It is possible to smoke on the street in front of the hotel.

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yes hairdryer. call the hotel and they may be able to send their regular guy to get you at the airport .Train to central station and cab would work too

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Dear Catherine, Michael Civitella booked two garden view rooms and since we are fully booked for your dates, we unfortunately can not offer you a canal view room. We would appreciate if, from now on, you could email us normally at our normal address if you do not have it please contact Michael Civitella. Sorry but emailing via the Tripadvisor website is extremely time consuming to us. I would love to give you our email address via this link but unfortunately Tripadvisor does not allow this. We are looking forward to meeting and welcoming you on the 11th of September. Kind regards, Rachel and Pepijn misc eatdrinksleep

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Dear Michael Civitella & Catherine Keefe-Hayes, We have arranged your taxi pick up for you. Read this email carefully and take it with you as a reference! (If you also arranged a return trip, please be aware that at all times you have to arrange/(re)confirm the pick up time fort this return trip, at the hotel at least the night/evening before departure.) Please turn on your phone as soon as the plane lands *, because the driver will contact you to confirm pick up details. Please call him (+31 649 931 144) if there are any problems on your side, such as if you miss your flight or your luggage gets lost. If your flight is delayed he will be aware and waiting for you. His fee of €47,50 must be paid directly to him and can be paid in cash or with any major credit card. Your Taxi and driver will be waiting outside the airport terminal. The exact pick-up location will be confirmed by the taxi driver per telephone. He will be waiting outside the terminal building, once and only once he has made telephone contact with you. In most cases you will need to follow the directions from your arrival gate to the outside area then look to your right for hotel Sheraton, a white building, taxi’s are allowed to stop and pick-up passengers at the little parking lot in front of this building. Do not take the skyway from inside the airport to the Sheraton, you will need to stay at street level and head towards the outside entrance of the hotel. * Before you leave please contact your mobile phone company and make sure your mobile will work abroad. If not please contact us immediately so we can arrange an alternative pick up for you. For US guests only: First, figure out whether your phone works in Europe. Many T-Mobile and AT&T phones work fine abroad, while only specialized phones from Verizon or Sprint do — check your operating manual (look for "tri-band" or "quad-band"). If your Verizon phone doesn't work in Europe, they'll loan you one that does for a one-time shipping fee — please contact your phone company in this regard. In any case, please contact your mobile phone company and make sure your mobile will work abroad. If not please contact us immediately so we can arrange an alternative pick up for you. Again, if anything goes wrong ea. Your luggage is lost, you missed your plane, the airline changes your flight path/number or your mobile phone is not working** please contact us or the taxi driver per telephone ASAP. So we can alter your arrival information accordingly. The taxi driver will wait for 45 minutes after your plane has landed so please contact him within this time frame. If you miss the taxi and/or you didn’t contact him in time (this means within 45 minutes after your plane has landed) , you will be charged for the full amount. This service can only be cancelled 6 hours prior to your scheduled arrival time. If you cancel the taxi within this time frame you will be charged for the full amount. ** In case your phone is unexpectedly not working, on Schiphol airport you will find credit card and/or coin operated public phones, ask an airport employee for help or information if necessary. In this case call the taxi driver ASAP to update him on your situation and arrange the pick-up meeting place. If there are any extras that we can arrange for you please let us know. From champagne waiting for you on arrival, dinner reservations or anything else, we would be glad to help. We look forward to seeing you in Amsterdam. Kind regards, Rachel & Pepijn misc eatdrinksleep Kloveniersburgwal 20 1012CV Amsterdam tel: +31(0)203306241 fax: +31848306278  Please consider the environment and don't print this e-mail unless you really need to. -- CANCELLATION POLICY Standard rate for reservations of one or two rooms (calculated from check-in time 2pm, hotel local time zone) 1 day or less before arrival: 100% on total sale. 3 days or less before arrival: 85% on total sale. 7 days or less before arrival: 60% on total sale. 14 days or less before arrival: 35% on total sale. 1 month or less before arrival: 15% on total sale. More than 1 month before arrival: free of charge. We recommend that you take out insurance against cancellation due to unforeseen circumstances. (Please contact your local insurance agent or bank for further information) CANCELLATION POLICY Standard rate for GROUP reservations of three rooms or more (calculated from check-in time 2pm, hotel local time zone) 7 days or less before arrival: 100% on total sale. 14 days or less before arrival: 85% on total sale. 1 month or less before arrival: 60% on total sale. 2 months or less before arrival: 35% on total sale. 3 months or less before arrival: 15% on total sale. More than 3 months before arrival: free of charge. We recommend that you take out insurance against cancellation due to unforeseen circumstances. (Please contact your local insurance agent or bank for further information) CANCELLATION POLICY Non-refundable rates Please note: you booked a prepaid, non-refundable rate. The total price of the reservation will be charged on the day of booking. This means that if canceled, modified or in case of no-show, the total price of the reservation will be charged. We always recommend this, but especially in case of non-refundable reservations, we like to emphasize the importance of taking out insurance against cancellations due to unforeseen circumstances. (Please contact your local insurance agent or bank for further information) "The Uniform Conditions for the Hotel and Catering Industry (UVH)" apply to all agreements we enter into. The UVH are binding for those who make use of our services. - Please note: for non-refundable reservations the cancellation policy as mentioned in the UVH does not apply. - Please note: we consider a Group, as referred to under clause 1.1.15 in the UVH, for our hotel as a reservation of three rooms or more. In contradiction to what is mentioned in the UVH. If you want to have a copy of the UVH please let us know and we will send you a copy as soon as possible.

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