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Room Mate Aitana

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Traveler (2559)
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About

#96 of 409 hotels in Amsterdam
Location
4.3
Cleanliness
4.8
Service
4.5
Value
4.2
Travelers' Choice
Room Mate Aitana is a modern designer hotel built in 2013 on the new artificial island in the IJ river 500 meters from the Central Station and 19 min. walking from Dam's Square, the heart of Amsterdam. It is equipped with free Wi-Fi and a 37'' flat TV in all rooms, 7 meeting rooms, restaurant, lounge bar, breakfast buffet until 12:00, business area, fitness center and a marina with 60 moorings for recreation boats.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Car hire
Business Center with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Snack bar
Special diet menus
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Safe
Minibar
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Marina View
Bay View
Languages Spoken
English, French, Spanish, Dutch and 2 more

Location

IJDok 6, 1013 MM Amsterdam The Netherlands
Name/address in local language
Room Mate Aitana
4.5
4.5 of 5 bubbles4,222 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Room Mate Aitana often receives acclaim for its prime location and the spaciousness of its clean rooms, but reviews on the room quality and service are a mixed bag. While the staff is generally lauded for their friendliness, some guests have encountered lackluster service and noted the hotel's charm is somewhat diminished by decor choices. Travelers appreciate the views and amenities, yet some argue that the value proposition is weakened by the high prices and inconsistent experiences.
Location
Convenient
Atmosphere
Inviting
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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4,222Reviews163Q+A100Room tips
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Kayra U wrote a review Mar 2024
United Kingdom9 contributions
This hotel is very clean and there is tea in the room for a relaxing night and there is soundproofing! This is amazing, breakfast costs quite expensive like €23 per person its location to Amsterdam centraal was a bit far but I can say I am very proud.
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Date of stay: March 2024Trip type: Traveled with family
Room Tip: Take the Uber taxis to go to Centraal, walking there would be 28 mins or so.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Valeria C wrote a review Aug 2023
Province of Bari, Italy2 contributions3 helpful votes
Hotel's Favorite
Very convenient and safe location, within a 15 minutes romantic walk along the quay to reach the central station and the heart of the city, delicious and filling breakfast, beautiful restaurant with a great view, spectacular bedrooms with all the comforts you can dream about and above all an incomparable staff, from the Director - who can see right through you and anticipate your needs - going through the concierges all the way down to the housekeepers, everyone is dedicated, kind and very helpful. They are always ready to help with a smile ( even in very busy situation) and they try to provide or search all the information you need,anytime. They really know how to make you feel at home! (And the red fruity water offered in the lobby as a welcome is a must!) I warmly suggest this place! POSITION AND SAFETY The hotel is in a very convenient position, within a 15 minutes romantic walk along the quay to reach the central station and the heart of the city. It is placed between the Palace of Justice and a Ministry, so I can guess the area is very safe. The reception is open h24, and you can access the floor only scanning your personal key and that make you feel very safe , above all if you are a woman who is travelling alone FOOD Delicious and filling breakfast, with a great variety of food. Actually you can cover a full board with 3 meals with the stuff that are served in the morning:-). Also the dinner was tasty. And the chance to consume your meal in front of a full glass wall from which you can enjoy the view of the water and the boats is definitely a plus. BEDROOMS I stayed in a suite, which was spectacular, in every details, from the designer forniture going through the bath tube in the middle of the room to the very comfy bed and all the comforts and kits you can dream about. But my colleagues stayed in more standard rooms and they were happy too. Good taste in the coloured forniture , spacious showers and good quality bathroom kit. NOTEWORTHY: The staff. Precious.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Aussie73_10 wrote a review Mar 2024
Sydney, Australia52 contributions15 helpful votes
Fantastic location, large rooms, easy walking to everything. Staff were so helpful. Restaurant was also great. Thoroughly enjoyed our stay here and would highly recommend. Rooms were large and well appointed. We arrived early and the staff did everything they could to accommodate and check us in early after a long haul flight.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Julie F wrote a review Mar 2024
2 contributions4 helpful votes
What a beautiful hotel. Rooms luxurious and clean. The Bed and pillows were so comfortable. We had food in the bar which was amazing and reasonably priced. The bar had an outside area whoch looked so pretty at night with the lights. Staff very friendly. Great location too. Would highly recommend this hotel.
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Date of stay: March 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Vijaya V wrote a review Mar 2024
2 contributions
Room mate Aitana is just that a room. You get nothing more. There was no bottle opener in the room. I asked for a bottle opener at the reception, they asked me to go the bar. I misunderstood it as the kitchen downstairs, who then asked me to go to the bar. The waiter at the bar said I need to bring back the bottle opener in 5 mins. When I complained, she said that the bar was a different business and asked me why I was complaining about a different business to her. Fair point! They should not have another company which cannot look after the customers of Room mate Aitana operating in their premises. That's not all. I was told for a few days that the phone can be used to make local calls. Finally when the technician came around, he informed that the phone can be used to call within the hotel. When I complained to the duty manager, the technician said that there are many hotels in the city and I should take my business elsewhere if I wasn't happy there. If only I knew that before hand, I would not have booked Room mate Aitana. The person at the reception kept sneering all through. They lack total customer service. There were no slippers in the room. So, I was walking bare foot for the first couple of days. I could go on, but you get the picture. The General manager was absent as he was trying to setup another hotel in a different location, when the existing one was not working well. He also did not return a call when I requested one to discuss the experiences I had at this hotel. I can forgive incompetence and lack of service, but what I can't forgive is total lack of respect for the customers. You couldn't pay me to stay there for free. Now you know, so you should take your business else where if you don't want to support that kind of culture.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled solo
Room Tip: Not a great location. total lack of service. Very bad value for money. Don't bother. Go elsewhere!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Merijn Veken, General Manager at Room Mate Aitana
Responded Mar 5, 2024
Dear guest, thank you for your stay with us and for sharing your review. I am disappointed to see that your experience with us was not as you expected it from us. The fact that the external bar asked to return their bottle opener, and that you did not have slippers as a standard in your room must have impacted your stay greatly, and I am sorry to read this. I also apologize for your phone not working correctly. Please be assured our team is always 100% available to provide the best possible service. Please do not hesitate to contact me to further discuss this, it would mean a lot if we could regain your trust. Warm regards, Merijn Veken - Hotel Director m.veken@room-matehotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nevans3103 wrote a review Feb 2024
Hitchin, United Kingdom124 contributions31 helpful votes
Lovely stay in a really modern and comfortable hotel. Easy to walk into the centre of the city and a nice location on the water. Fabulous buffet breakfast and range of drinks in the bar. Room was comfortable with a range of amenities. Would love to return.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mariesamsam wrote a review Feb 2024
6 contributions1 helpful vote
Excellent hotel, great location with very friendly staff. Lovely bar area to relax in at the end of a busy day site seeing. Would certainly stay here again. We have visited Amsterdam many times now and this has to have been one of the nicest hotels we have stayed in.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Merijn Veken, General Manager at Room Mate Aitana
Responded Mar 5, 2024
Dear Marie, thank you so much for your kind words, it has been a pleasure meeting you and being your friends in Amsterdam. We already miss you and hope we may welcome you back on your future travels! A big hug from Aitana's team, Merijn Veken - Hotel Director m.veken@room-matehotels.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lauren M wrote a review Jan 2024
5 contributions1 helpful vote
The hotel was great, really good location (10 min walk from central station where you can get a tram to everywhere €9 for 24 hour). Rooms were spacious and comfy. Bathroom was fab with plugs near the mirrors for doing your hair etc. The room was dark but we didn’t mind that. The staff were friendly and helpful. Over all would stay again.
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Date of stay: January 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Becky W wrote a review Jan 2024
8 contributions36 helpful votes
This hotel was great, no real faults. Rooms were clean, modern, hotel staff all very friendly and accommodating, we actually asked to switch rooms and this was no issue whatsoever. Beds comfortable, nice marina view. Minibar not included. One very minor criticism would be there is no mirror near a plug socket (apart from in the bathroom) for styling hair etc. this didn’t impact our stay, everything else was wonderful. Again the only reason this was 4* instead of 5* would be the location. It’s not a bad location but having done a lot of walking we would have preferred to be slightly more central. It doesn’t seem too far on maps but it feels further and it’s not in a location where you can quickly nip back and come back out if you’re in the centre. I would recommend if you’re happy to do plenty walking. Overall, lovely hotel!
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sharon W wrote a review Jan 2024
n-Ireland77 contributions72 helpful votes
Really disappointed. Been to Amsterdam once a year for 10 years and this is 1 of the worst hotels in terms of service and quality. Check in took so long, staff stand looking at you walking off, overcharged for city tax, couldn't find 1 of our 3 rooms booked, had to prove it from booking receipt. Ordered birthday package, 60euro for a cake and balloons, things missing, put in wrong room which caused issues as our room was wrong and had to go back to reception change. Late to our booking at Dungeons because of it, so late for second booking and lost money. House keeping did not service 1 room half served another, staff ignore you. Complained on check out told a manager came, waited 25 minutes she talked over top of us, told us to email a manager. Our room was not 4 star, dirty marked carpets. Really disappointed as paid over £1000 and definitely not worth it and not 4 star
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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PRICE RANGE
$235 - $396 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamHaarlemmerbuurt / Centrum
NUMBER OF ROOMS
284
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ROOM MATE AITANA - Updated 2024 Prices & Hotel Reviews (Amsterdam, The Netherlands)

Frequently Asked Questions about Room Mate Aitana
Which popular attractions are close to Room Mate Aitana?
Nearby attractions include The Comedy Embassy (0.04 miles), EYE Film Institute Netherlands (0.3 miles), and Damtours Events (0.2 miles).
What are some of the property amenities at Room Mate Aitana?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Room Mate Aitana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Room Mate Aitana?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Room Mate Aitana?
Yes, paid private parking nearby, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Room Mate Aitana?
Conveniently located restaurants include MOS Amsterdam, Wolf Atelier, and Tasca Bellota.
Are there opportunities to exercise at Room Mate Aitana?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Room Mate Aitana?
Yes, dry cleaning and laundry service are offered to guests.
Does Room Mate Aitana offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Room Mate Aitana?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Dutch.
Are there any historical sites close to Room Mate Aitana?
Many travelers enjoy visiting Concertgebouw (2.1 miles), Portuguese Synagogue (1.3 miles), and Museum Het Rembrandthuis (1.1 miles).