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What is Travelers’ Choice Best of the Best?
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Individually wrapped toiletries
Updated 02/17/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Andaz Amsterdam Prinsengracht
Updated 02/17/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#51 of 417 hotels in Amsterdam
Location
4.8
Cleanliness
4.8
Service
4.7
Value
4.3
2022 Travelers' Choice Best of the Best
Andaz Amsterdam Prinsengracht was formerly the Public Library and is now one of the most creative five star luxury-lifestyle hotels in the city. A stay at Andaz Amsterdam is a dream for every design lover looking for an unforgettable local experience. The 122-room hotel is located in the historic centre of Amsterdam, on the site of the former Public Library on Amsterdam’s Prinsengracht, “Prince Canal”, and within walking distance from Amsterdam’s major attractions.
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Property amenities
Secured parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Trendy
Languages Spoken
English, French, Dutch, Italian
Location
Full view
100Great for walkers
Grade: 100 out of 100
281Restaurantswithin 0.3 miles
162Attractionswithin 0.3 miles
Contact
Prinsengracht 587, 1016 HT Amsterdam The Netherlands
Name/address in local language
Getting there
WaterloopleinAmsterdam Metro17 min
NieuwmarktAmsterdam Metro17 min
Rental CarsSee rental cars from $54/day
2817Reviews55Q+A100Room tips
Reviews
Traveler rating
- 2,229
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Most Recent
We arrived around 7pm to check in, but only 1 room was ready. They said the 2nd room would be ready “soon”. We took all of our luggage to the room that was ready. When we walked in, we noticed how hot it was. It felt like the heat was on. We tried to adjust the temperature but realized it wasn’t working. We called the front desk to let them know and decided to head out for dinner. When we returned a few hours later, the room was still super hot. We called back down to reception and they said they already sent an engineer, but would send someone else back up to look at it. If they deemed it was not repairable they would put us in a different room. It was close to 10pm by this point and all we wanted to do was shower and go to bed as we had been traveling all day. After another 15-20 min, I called back down to reception to see if they could just move us. We were sweating by this point! Once someone picked up the phone (it took a few tries with no stop ringing), the engineer arrived shortly after. He confirmed the AC was in fact broken. The front desk employee said she would work on getting us a new room. We sat and waited another 30 min in the HOT room, then I decided it might be easier to go back down to the front desk to get our keys. There were a couple of guests checking in, so I had to wait in line. I was finally able to get the new room keys close to 11pm. The new room, which was on the 5th floor, was much smaller than the first one we were given. I’m not sure it was even a king bed, which is what we booked. But we were exhausted and just wanted to sleep. The next morning, the sunlight was shining directly in our eyes at 6AM because you cannot completely close the blinds in this particular room. There are beams at the top of the ceiling that prevents the blinds from closing completely. At breakfast, my husband told the front desk staff about the issue and requested a room similar to the first one we were given. They said they would work on it and get us a new room. Room #3 ended up being right beside the first room, but still a little smaller than the first room. We requested foam pillows later than evening, but we were told they don’t have any. Weird. Every other hotel we’ve ever stayed at had this option. Overall, we were not impressed. The room layout is not good for families. The shower opens directly into the room with no privacy. Breakfast was mediocre at best. Service was lacking. It seemed like they were short staffed.…
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Management Team, General Manager at Andaz Amsterdam Prinsengracht
Responded 1 week ago
Dear Miriam P, First of all we would like to deeply apologize for the experience you have had here in Amsterdam. From your description of the events, it is evident that our hotel had failed to meet your expectations at so many stages. We had failed to provide the standard of service and care that you expected from Hyatt, therefore your frustration and disappointment are understandable and justified. From your feedback, it shows that there are important areas in our service which could benefit from improvement. Please be assured your feedback will not go unnoticed. We will address it with the respective departments and involved employees. Once again, I am truly sorry for the way your stay had turned out and that we were not able to offer the memorable stay you have hoped for. Sincerely, The Andaz Amsterdam Team
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Hotel's Favorite
It was such a wonderful stay at Andaz Amsterdam! Great location, fantastic staff, awesome food, and an amazing interior design. The best hotel experience I ever had and I do travel a lot. Highly recommended!
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Management Team, General Manager at Andaz Amsterdam Prinsengracht
Responded Jan 3, 2022
Dear 575maya, Greetings from Amsterdam! Thank you for taking the time to write your positive review regarding your recent stay with us here at the Andaz Amsterdam. We are delighted to read that you had an amazing experience and that our team was able to exceed all your expectations. Please come and see us again on a future occasion. Warm Regards, Andaz Amsterdam
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Stayed one night prior to our cruise. Service was first class. The staff bent over backwards to take care of our requests. The hotel itself is beautiful, having once been a library, they've maintained the theme and the art throughout the hotel is special. We had a room overlooking the canal and it was fun to just watch the people & boats go by.
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Date of stay: July 2022
Location
Service
Sleep Quality
Room Tip: ask for a room with a canal view
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Management Team, General Manager at Andaz Amsterdam Prinsengracht
Responded 1 week ago
Dear jlwOlf, Greetings from Amsterdam! It sounds like you spent a lot of time enjoying the hotel- we are so happy you did! Thanks for your kind words about our hotel and our caring team members. We hope to welcome you back again soon. The Andaz Amsterdam Team
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This hotel is classy without being over the top. From the moment you arrive you are made to feel welcome and relaxed. Rooms are comfortable and clean with great views if you go for a canal view room. Food and drink is absolutely fabulous. The location is perfect, being on Prinsengracht it is in a slightly quieter area but is also ideal for walking around the centre of the city. Just a wonderful stay and would go back in a heartbeat.
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Date of stay: March 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Management Team, General Manager at Andaz Amsterdam Prinsengracht
Responded 1 week ago
Dear tuesmay_29, We are delighted to have provided a home away from home during your visit to Amsterdam and glad you enjoyed all aspects of your stay with us. Looking forward to welcoming you back! The Andaz Amsterdam Team
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I loved my stay at hotel Andaz so much. Everything in the hotel is beautiful and it is such a cool place to just hang out. The staff was very friendly and spoke fantastic English. I loved the food available at breakfast and at the restaurant. I will definitely stay there when I go back to Amsterdam.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Management Team, General Manager at Andaz Amsterdam Prinsengracht
Responded 2 weeks ago
Dear baptistthepig, Greetings from Amsterdam! Thank you for taking the time to write a review regarding your recent stay with us here at the Andaz Amsterdam. We are delighted to read that your enjoyed every aspect of your stay very much and especially the cool vibe and service we provide to our customers. Please come and see us again in the near future! Kind Regards The Andaz Amsterdam Team
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Enjoyable stay in Amsterdam due to great hotel, great staff, best location! We enjoyed all the recommendations of the front desk from canal rides to restaurants. I would highly recommend this property to anyone wanting to stay in central Amsterdam!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Management Team, General Manager at Andaz Amsterdam Prinsengracht
Responded 2 weeks ago
Dear Derek L, Thank you so much for taking the time to write a positive review regarding your recent stay with us here at the Andaz Amsterdam! We are delighted to read that your say was such a memorable one for you and that the team was able to exceed all your expectations. We are looking forward to welcoming you back in the future! Thanks again. The Andaz Amsterdam Team
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Really felt to be a 1 star hotel Rooms are to small and expensive Smell like bath room all the room Never cleaned the room left garbage in the room We asked front desk water took 2 hrs to get in the room worst heat in Amsterdam that day! Front Desk pretty boy felt they were super models and bad attitude , felt like need to beg / duplicate for single thinks ! We cannot move them from the confort zone! Asked for a Doctor never helped us! Asked why the room was made till 19:00 hrs and say that was the way the hotel worked ! The small blond boy ignored my wife when she was asking him several things and he never replied to her ! But that was the general attitude of all the front desk except of Alex ( Spanish) guy he was fantastic ! Sorry to say but We will never stay in another Andaz hotel!…
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Management Team, General Manager at Andaz Amsterdam Prinsengracht
Responded 2 weeks ago
Dear msQ1958DS, Thank you for taking the time to write a review regarding your recent stay with us. We are very sorry to read that your stay was affected so negatively. Please accept our sincere apologies for this and rest assured that we will address these issues accordingly with the department heads. Once again, our apologies for the inconveniences and frustration caused. The Andaz Amsterdam
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Absolutely horrible experience . Standing to checkin for the last 3 hours . No rooms available at 3:00 pm which is the official checkin time . Totally regretting booking this hotel. Our 7 th hotel in last 21 days days and it is ridiculous . Just book somewhere else .. cancel if you have already booked. You will thank me . They are all nice and sweet on phone and email but it’s absolutely terrible once you reach here and the staff is rude and unhelpful
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Management Team, General Manager at Andaz Amsterdam Prinsengracht
Responded 2 weeks ago
Dear Travelbuff-Ind, Thank you for providing feedback from your recent stay. I am terribly sorry to hear that the service you experienced did not meet your standards. I intend on sharing your comments with the concerned departments to ensure corrective action is taken. We truly hope that you will stay with us again so that we may have the opportunity to show you that these issues are not our standards. Sincerely Andaz Amsterdam Team
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Andaz really has an andaz(swag). Just a feedback that vegetarian options must be there for Indian vegetarian families. The only thing I missed is the good variety of vegetarian food. There was just basic cauliflower.. if this can be done. No one can beat andaz’s andaz in Amsterdam
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Management Team, General Manager at Andaz Amsterdam Prinsengracht
Responded 2 weeks ago
Dear ankit4993, Greetings from Amsterdam! Thank you for taking the time to write a review reading your recent stay with us here at the Andaz Amsterdam. We are happy to hear your enjoyed the hotel very much. Please know that we will share your comments regarding the vegetarian options with our head chef for his evaluation. We look forward to welcoming you back soon. The Andaz Amsterdam Team
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We booked a canal view room. There is hardly any view, the windows are so small. It’s just the same as a basic room but put at a higher pricing point. All we see is a tree. The sink is inside the room and it’s not mentioned anywhere in the details or photos. We booked two rooms of different categories and requested the hotel to give them nearby, they did not clarify that the rooms will be in different buildings while booking and we found out only on arrival.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Management Team, General Manager at Andaz Amsterdam Prinsengracht
Responded 2 weeks ago
Dear TanviPuri3, We sincerely regret that you have not been impressed with the physical style and layout of the guestrooms. However, it is hoped that our services were as per your expectations. You will appreciate that there is only that much that we can do with the layout of the property and do sincerely wish that you will not allow this aspect to prevent you from being our guest as and when you are in the city next. Our room layouts are specified on our Hyatt website. Once again thank you for your feedback. The Andaz Amsterdam Team
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PRICE RANGE
$429 - $596 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamGrachtengordel-West / Canal Ring (Grachtengordel) / Centrum
NUMBER OF ROOMS
122
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Claim Your Listing Frequently Asked Questions about Andaz Amsterdam Prinsengracht
Which popular attractions are close to Andaz Amsterdam Prinsengracht?
Nearby attractions include Escapist Amsterdam (0.2 miles), Het Koekemannetje (0.08 miles), and Happy Feelings Coffeeshop (0.2 miles).
What are some of the property amenities at Andaz Amsterdam Prinsengracht?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Andaz Amsterdam Prinsengracht?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Andaz Amsterdam Prinsengracht?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Andaz Amsterdam Prinsengracht?
Yes, secured parking is available to guests.
What are some restaurants close to Andaz Amsterdam Prinsengracht?
Conveniently located restaurants include Brasserie Ambassade, Nader Grill Steakhouse, and Restaurant Vinkeles.
Are there opportunities to exercise at Andaz Amsterdam Prinsengracht?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does Andaz Amsterdam Prinsengracht have airport transportation?
Yes, Andaz Amsterdam Prinsengracht offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Andaz Amsterdam Prinsengracht located near the city center?
Yes, it is 0.3 miles away from the center of Amsterdam.
Are any cleaning services offered at Andaz Amsterdam Prinsengracht?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Andaz Amsterdam Prinsengracht?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.