We loved the hotel. The interior, the staff, the location - everything was great! It was our first time in Amsterdam and we were very happy that we chose this particular hotel. It's close to everything and very easy to navigate from this hotel to all the main attractions of the city. Most importantly, it's very close to public transportation including the subway. The restaurants on the property were great. Because of the location of this hotel, we had access to a lot of restaurants, bars, shopping and everything you want to do in Amsterdam.
I have been staying at the Hotel de L'Europe for over twenty years. And each time it has been wonderful!!!!! I just left this morning and I already miss it. The location is ideal, the rooms-and especially the bathrooms are great-but most important of all, the staff is superb-the best of any hotel I have ever stay at. How they managed to know my name all the time is beyond me!!!!! When I checked out, two delghtful people -a young woman and a young man-assisted me and were a joy-and the young man came from behind the counter to thank me and shake my hand!!! And I must add that the breakfast is wonderful-and once again, the staff there is fantastic!!!! I could go on raving forever. Suffice it to say that staying at this hotel is an experience one should never miss when visiting Amsterdam. …
We spent 5 wonderful nights at this Hotel. Situated in the very center of Amsterdam, Hotel de l’Europe, offers both elegance and flexibility. The room was spacious and the bed enormous and very comfortable! The breakfast was served every morning at “Marie” Room, facing one of the numerous Amsterdam canals. Thanks to Mr. Kostas everything worked smoothly and perfectly! Thea, took care of the drinks at the lobby, and the rest of the staff from the Concierge, Reception and Bartender and Service at Freddy’s Bar made everything to make us feel splendid! Thank you to all the staff!!
Everything about this hotel is five-star, especially the staff. From the minute I walked in the door to check in until I left after checkout, everything was impeccable. If we needed anything for the room, it was brought to us immediately. Everyone on the staff was so eager and willing to help in any way they could. It was always such a pleasure to see the smiling faces of the gentleman at the door as we arrived and left the hotel. Front Desk staff were so nice and even helped me ship a package of items internationally. The gym & spa area is very nice and worth checking out. In addition, the location of this hotel is ideal. It’s close to the action, but not too close! Everything is within easy access from the hotel, they even have bikes you can rent! I would not hesitate to stay here again on my next visit to amsterdam. HIGHLY RECOMMEND!!!…
What a perfect hotel. Full of glamour but yet modern. Such an eye for detail and interior in every space. Spend there two nights. Thank u for the amazing upgrade. Marble bathroom with bathtub was like a spa. I also booked some treatments at the hotel spa. Wonderful staf and professional service. Also a nice pool and some sauna's to relax. Loved the lounge for some champagne or just a coffee and a light lunch of meal. Freddy's bar is nice for a bespoke cocktail. Marie is the perfect place for elegant but classic french food. Such a nice and enthusiastic staff there. And the breakfast was perfect too. Overall the staff and service is from a high standard but still personal and authentic. So you feel at home fast. Thank u Sander from the front office for helping me with the shopping at Wunderkammer (great inhouse shop) I will be back for sure!…
The service is really bad. Information provided by front office is never accurate. Not recommend for vegan/ vegetarians. Very good location. New renovated. Very good rooms . Italian restaurant is really very bad. Parking is very expensive.
I booked the hotel (De L'Europe Amsterdam) after cancelling another hotel upon a terrible check-in experience. My check-in experience was not great eaither after dealing with the check-in agent who didn't know how to listen. I requested to be serviced by another employee and suddenly my check-in process went smoothly. Two gentlemen of the concierge employees were extremely friendly and know the foundations of customer service by going above and beyond when dealing with us. My initial booking was for 5 nights, and after sudden changes, I decided to extend my stay for an additional 2 nights (total 7). My request was addressed promptly and it was decided and agreed with the front desk that I can pay for the additional 2 nights upon my check out process. 2 days later, I went down to the lobby to have coffee and then when I had to go back to my room, I found out that the hotel decided to lock me, my wife and my 1 year old out of the room. At the beginning, I thought it was a mistake. But a grumpy woman told me that they did it on purpose because the management of the hotel decided that I need to pay now. If you and/or your management have some brains, then you could've simply write an email, pick up the phone or pass by my table at your lobby and explain politely that an one of your employees made a mistake and that I need yo pay you as soon as possible. Locking hotel guests out of the room is extremely inappropriate. Learn the basics of communication and customer service. That woman whom I dont even remember her name (wore grey) was one of the worst hotel staffs I ever interacted with. She had a bad attitude, kept interrupting, and didn't know how to listen. On top of that, she demanded that I pay any extras/room service despite the fact that my I still to check out in 2 days. Ironically, after I had a quick scan, I found out that she presented me with false/inaccurate numbers, and when I asked her about it... She started mumbling and talking to her self, trying to justify her error. It is when I decided to leave her and go prepare for my dinner reservation with my family since this incompetent woman didn't even respect my time. I visit Amsterdam every year and I honestly was planning to stay at your hotel again, but not anymore. I strongly believe that many of your employees lack the 5 stars service and that you need to learn from your neighbours at Amsterdam at least like the Dylan and Waldorf Astoria! …
The room was quite big. The bathroom large with dual marble sinks and heated marble floors. Linens were beautiful. Great location, walking distance to everything. Very friendly and helpful staff. Couldn’t have been nicer. It felt like the way nice hotels were 30 years ago.
Hotel is beautifully decorated, despite the luxury, it has a warm welcoming feel.. Rooms are spacious, especially the bathrooms. Breakfast in restaurant on the canal is the best way to start your day. Spa was very disappointing, hot tub and pool not heated and infra red sauna was broken. Street noise was fairly loud most nights( yelling, even a fight one night) so not for light sleepers. But overall a great experience
Exceptional experience with professional and friendly staff was a difference maker. Would absolutely recommend. Can’t wait to come back to Amsterdam soon. Keep it up your business model is right on. Put the visitors first and great results will be a natural extension of who you are. Thanks again.
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