We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Clayton Hotel Amsterdam American

avatar-imageavatar-imageavatar-image
Traveler (440)
Room & Suite (29)
Dining (12)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#94 of 1,051 hotels in Amsterdam
Location
4.9
Cleanliness
4.8
Service
4.4
Value
3.9
Travelers' Choice
GreenLeaders Gold level
Renowned for its iconic Café and Bar Americain, Clayton Hotel Amsterdam American is centrally located on the corner of Leidsekade Canal and Leidseplein Square, the heart of the culture and entertainment district.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Hiking
Taxi service
Business Center with Internet Access
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Nightclub / DJ
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Extra long beds
Complimentary toiletries
Housekeeping
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Hair dryer
Show more
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
River View
Languages Spoken
English, Spanish, Dutch, German

Location

Leidsekade 97, 1017 PN Amsterdam The Netherlands
Name/address in local language
Clayton Hotel Amsterdam American
Traveler Insights
This summary was created by AI, based on 176 recent English reviews.
Powered by AI
Many travelers laud the Hard Rock Hotel Amsterdam American for its distinctive rock music-themed atmosphere, well-appointed amenities, and prime location near the city center. The rooms are generally appreciated for their style and comfort, although some guests found them to be small and noisy. While the service receives praise for the staff's friendliness and professionalism, some travelers mentioned unexpected costs and perceived poor value for money. The cleanliness of the hotel is mostly appreciated, with a few guests noting areas that needed more attention.
Location
Central
Atmosphere
Stylish
Rooms
Comfortable
Value
Overpriced
Cleanliness
Meticulous
Noise level
Noisy
Service
Helpful
Amenities
Well-appointed
Location
Central
Travelers frequently praise the hotel's location, noting its closeness to the city center, attractions, and public transport. They appreciate the convenience of being within walking distance to many points of interest.
  • Patty F
    Patty F
    Sep 2023 209 contributions
    We had a fabulous time at this lovely hotel It is very large and in a great location lots of good vibes live music at night out on the patio , we highly recommend this place and can’t wait to come back the next time we come to Amsterdam...
  • Luke
    Luke
    Aug 2023 16 contributions
    ...Table was easy to reserve and the restaurant is in a great location with stunning canal views when dining...
  • Caz0112
    Caz0112
    Aug 2023 22 contributions
    ...The accommodation fixtures are somewhat 3 star and detract from the hotel experience that is in an A Grade location...
  • Discover13720917592
    Discover13720917592
    Jul 2023 1 contribution
    Great location, excellent staff, enjoyed the rockstar experience with the included breakfast, drinks and snacks thru the day...
  • mrstimbo
    mrstimbo
    May 2023 1 contribution
    ...The location of the hotel is perfect right on the edge of the city centre, easy walking distance to lots of the attractions...
  • robertsutton1963
    robertsutton1963
    May 2023 3 contributions
    ...Location is a bit of a walk from the centre of town, approx 30mins...
  • Glenn N
    Glenn N
    Apr 2023 1 contribution
    ...Location to the trams, restaurants, museums, and general people watching is perfect...
  • sun245
    sun245
    Apr 2023 9 contributions
    Great location close to the inner city of Amsterdam and just walking distance to the Rijks Museum and Van Gogh Museum...
  • xanadu68
    xanadu68
    Mar 2023 144 contributions
    The hard Rock hotel was in a great location, in terms of both walking about central Amsterdam, but also for getting on and off the trams to different parts of the city...
  • alisonoxenhope
    alisonoxenhope
    Mar 2023 1 contribution
    If you’re into rock music and want a central location in a heritage looking hotel, this is the place...
  • thornbrook
    thornbrook
    Feb 2023 6 contributions
    ...It is in a perfect location in the heart of Amsterdam and within walking distance of all major attractions...
  • Miss_N
    Miss_N
    Feb 2023 7 contributions
    ...The hotel is in a fantastic location with lots of the main attractions being within walking distance...
  • Vanesa B
    Vanesa B
    Feb 2023 3 contributions
    location 10, near everything next to one Canal, breakfast 10 a buffet with all of you need, cleaning 10... The hotel is in the middle of Dam Square and the museums, the location is perfect...
  • Popped Popcorn
    Popped Popcorn
    Jan 2023 34 contributions
    ...It was in a perfect location with trams outside and it was only a 20 min walk to most places...
  • jchauh449600
    jchauh449600
    Jan 2023 1 contribution
    ...Situated in a prime location on the Leidseplein, the Hard Rock hotel has it all, with a great vibe and interior filled with decor of famous musicians and super friendly and helpful staff...
  • Wiebe L
    Wiebe L
    Dec 2022 1 contribution
    ...Location is brilliant, everything Amsterdam has to offer is within a couple of minutes walk and the tram, bus and canal boats stop in front of the door...
  • Lubna A
    Lubna A
    Nov 2022 7 contributions
    The hotel has an excellant location, 20 min walk to the dam and other areas with a lot of cafe and restorants close by, there is a tram station just next to it...
  • rzalm811016
    rzalm811016
    Nov 2022 1 contribution
    ...The location is superb, right in the middle of my old hometown, perfect for all the venues like Paradiso and Melkweg...
  • FerruleCat
    FerruleCat
    Nov 2022 44 contributions
    ...The location was near shopping, restaurants and the museum district...
  • Maykush
    Maykush
    Oct 2022 37 contributions
    ...The location is great and just a 3-minute walk from Leidseplein and around you can find many great bars, dance bars, cafes, and restaurants...
Powered by AI
Atmosphere
Stylish
Travelers praised the hotel's unique atmosphere, stemming from its distinctive rock music-themed decor, historic architecture, and curated memorabilia. The decor adds a quirky, fun, and stylish element to the guests' stay.
  • Patty F
    Patty F
    Sep 2023 209 contributions
    We had a fabulous time at this lovely hotel It is very large and in a great location lots of good vibes live music at night out on the patio , we highly recommend this place and can’t wait to come back the next time we come to Amsterdam...
  • Luke
    Luke
    Aug 2023 16 contributions
    ...Whilst waiting the vibe was great with many memorabilia items to see on the walls...
  • David M
    David M
    Aug 2023 5 contributions
    ...The hotel has a real distinct character and very good size rooms...
  • Sareth77
    Sareth77
    Aug 2023 62 contributions
    ...The decor and memorabilia throughout the hotel is fantastic...
  • IndigoCrush
    IndigoCrush
    May 2023 1 contribution
    ...my favorite music was playing as soon as I walked into my room. everything in the Hard Rock was expertly curated, really enjoyed looking at all the rock memorabilia throughout the hotel...
  • katrina b
    katrina b
    May 2023 2 contributions
    ...We was in room 435 the club outside was booming in the room until 3am ...
  • Mark B
    Mark B
    Apr 2023 6 contributions
    This hotel couldn’t disappoint anyone, the fabulous art nouveau style internally and externally is enough to satisfy you, with the added touch of glam offered by the hard rock chain, we have felt very privileged and lucky to stay in such classic luxury...
  • jacobmailey
    jacobmailey
    Mar 2023 2 contributions
    ...The room was even more basic than the room previously...
  • Terry D
    Terry D
    Mar 2023 8 contributions
    ...The rooms are well appointed and beds very comfortable...
  • Patricia H
    Patricia H
    Feb 2023 1 contribution
    ...Great atmosphere with rich theme. My husband is a guitarist so Loved seeing all the props and guitars of famous stars... Very comfortable rooms and quirky feel carried through the whole hotel...
  • RKA
    RKA
    Feb 2023 5 contributions
    ...Lovely room, with coffee, tea facility, iron, make-up mirror, robe, slippers, complementary bottle of water, modern shower and small balcony. Friendly reception staff and lots of music memorabilia...
  • Danny_Zam
    Danny_Zam
    Jan 2023 105 contributions
    ...From being able to borrow a fender guitar for the room, the Bluetooth speaker that allows you to blast out your tunes to the amazing American Cafe - it was a great experience...
  • clmcx
    clmcx
    Dec 2022 7 contributions
    ...Remembering his name; letting him play with the guitar, getting him balloons, stickers and teddies...
  • Stuart G
    Stuart G
    Dec 2022 23 contributions
    ...We even had a record player and albums provided to our room for entertainment. Couid have had a guitar delivered if we wanted!... I would recommend this hotel wholeheartedly on the staff alone, but the ambiance, service, and the rooms were second to none...
  • FerruleCat
    FerruleCat
    Nov 2022 44 contributions
    ...The hotel was lavishly decorated, the rooms were superb, and the staff was extremely helpful and friendly...
  • Lubna A
    Lubna A
    Nov 2022 7 contributions
    ...The staff are friendly and helpful and the hotel has a unique atmosphere. The rooms are clean and stylish, however they are a bit noisy...
  • estherC5582LW
    estherC5582LW
    Oct 2022 1 contribution
    ...Great interior which made it special. The room looks very nice with nice details; Nespresso, Fender, bath robes, bath slippers, great hotel!... Breakfast area is brilliant Art Deco style, very beautiful and the food is perfectly fine too...
  • Hector B
    Hector B
    Oct 2022 52 contributions
    ...The hotel looks like a castle with the ambiance and vibe of Hard Rock! Rooms are nice and beds are as heaven...
  • BillShepp
    BillShepp
    Sep 2022 40 contributions
    ...While it's an historic building it appears to have been very well maintained and my room was very current in terms of furnishings and amenities... The hotel has a great sense of style with lots of music memorabilia and fun touches (e.g... guitar amps in the rooms, record players and guitars available upon request)...
  • norman W
    norman W
    Aug 2022 1786 contributions
    ...Walking to our room I noticed the architecture hadn’t changed but the decoration was wonderful with so much rock music memorabilia... Here, there was modernisation, but the windows, walls and lights remained...
Powered by AI
Rooms
Comfortable
Travelers generally appreciated the rooms for their comfort, cleanliness, and style, but some found them small or poorly lit. Noise and inconsistency in room quality were also noted.
  • Caz0112
    Caz0112
    Aug 2023 22 contributions
    This hotel desperately needs a renovation / upgrade. The accommodation fixtures are somewhat 3 star and detract from the hotel experience that is in an A Grade location... Junior Suite layout was disappointing - wash basins in the main room (not in bathroom), a sofa that was from the 70's, 3 different wall heaters that clearly needed replacing and housekeeping didn't know how to operate and a slippery entrance to the shower...
  • Dorrick
    Dorrick
    Jul 2023 17 contributions
    ...We were fortune enough to book a Rock Royalty Double room and upon arrival at this hotel the staff were friendly and welcoming and nothing was too much trouble . The hotel was spotless and our room was perfect whilst slightly smaller than you might expect laid out perfectly so that the smaller size didn't impact on being able to relax in the room...
  • Zenziper E
    Zenziper E
    Jul 2023 28 contributions
    ...We took the junior suite for 5 nights, even though we called in advance to check if there is a balcony, we got a room without one. We called the reception to change the room, they said it was possible for the last 2 nights... After 3 nights, we asked to change the room, we were amazed to find out that the hotel is fully booked and there are no rooms with balcony... They asked us for the name of the person that we talked with and when we said we didn’t remember the name- they said that the call never happened and that nobody promised us to change the room ...
  • gayletomlin
    gayletomlin
    Jul 2023 4 contributions
    ...The room was tiny with the bed pushed up against the wall, meaning you have to climb over your partner just to get in it. No bedside table for phone or water, no breakfast included, yet room over €400 a night!!...
  • bblover2014
    bblover2014
    May 2023 25 contributions
    ...The lighting was so bad in the room and bathroom, that there were weird shadows on your face when trying to apply makeup... I had a weird tight room which you had to squeeze by the bed to not knock your head into the wall-mounted TV...
  • cbD7902GO
    cbD7902GO
    May 2023 5 contributions
    ...Rooms have everything but are a bit gloomy and need need to revert back to traditional bathrooms, good staff generally but expect to be invisible at the main bar.!...
  • TimCJ
    TimCJ
    May 2023 6 contributions
    We were allocated an inside room that was very dark. The hand basins were in the main bedroom and the door to the shower/toilet was glass...
  • HappyTravelerFromNYC
    HappyTravelerFromNYC
    Apr 2023 22 contributions
    ...Walking distance to many museums, restaurants, and the canals, Lovely room overlooking one of the canals and a small park... The room rates are more affordable that many other hotels of this quality is worth the money...
  • High_Hamster
    High_Hamster
    Mar 2023 20 contributions
    We booked three nights using booking.com and, overall, we were not disappointed. We had a superior twin room, though it’s difficult to know whether it was in fact superior... The room was long and narrow, and the beds seem longer than we are used to, which resulted in very little space to squeeze past the np beds to get to the sitting area...
  • Sharon L
    Sharon L
    Mar 2023 1 contribution
    The housekeeping made you stay out until after 5pm because they are too busy to clean your room,, make the beds or provide fresh towels was the excuse. Room was dark, tiny and very cramped... Housekeeping put the heat on and caused the room to be overheated and stuffy...
  • Terry D
    Terry D
    Mar 2023 8 contributions
    This beautiful hotel is in the heart of Amsterdam... The rooms are well appointed and beds very comfortable... My only comment is the lighting in the room and bathroom made it difficult to apply makeup...
  • jking7
    jking7
    Feb 2023 16 contributions
    Stayed in a Rock Royalty Room for 4 nights this February... We had a Rock Royalty Room overlooking the Canal (I highly recommend requesting a canal side if you can)...
  • hollypetchell
    hollypetchell
    Jan 2023 1 contribution
    ...The only downer about our trip was how we were woken every night by people staying either side of us due to the walls being very thin in our room...
  • bobby1309
    bobby1309
    Nov 2022 5 contributions
    ...Rooms very spacious (we were in room 109 with a lovely view of the canal), breakfast was nice and they will also make you omelettes or poached eggs if preferred. Only one small thing with me personally was the lighting in the rooms, it was quite dark, more like mood lighting, which was not great for getting ready of an evening, but other than that we had an amazing stay...
  • BurghBabes
    BurghBabes
    Nov 2022 257 contributions
    ...All through our 4 night stay, everyone in the hotel was cheerful and polite from the Reception staff, Breakfast staff to the Room attendees, who kept our room spotless and well stocked with all essentials...
  • Maykush
    Maykush
    Oct 2022 37 contributions
    ...The Junior suite ( 307) is very spacious and comfortable and the canal view is beautiful... I would just recommend improving the light in the room, especially near the mirrors, it is not strong enough, and shaving or putting on make-up is a little challenging...
  • Amanda L M
    Amanda L M
    Oct 2022 19 contributions
    We booked the Hard Rock Hotel in Amsterdam for my husband's 50th Birthday, as avid music fans, especially rock and heavy metal we have always wanted to stay in the Hard Rock Hotel in one of our favorite cities... They had balloons and birthday wishes in our room for my husband and gave us complementary drinks to celebrate... Our room was gorgeous with a balcony overlooking the fountain in front of the hotel...
  • JCN2411
    JCN2411
    Oct 2022 20 contributions
    ...More American horror stories than rock & roll Our room was filthy, most tiny pointless sink in the bathroom, and no where to put your toiletries... We had a river facing room which was lovely (the river view) but my goodness very noisy as it’s on a very busy road which sirens and honking cars... The hotel is also a bit smelly, lobby area, corridor to rooms, and the rooms themselves, even though they are all apparently non smoking... Some people may love this hotel, but just not for us, We usually stay a the Pulitzer hotel, but was fully booked unfortunately... This hotel is located in a great place if you love shopping, is a fair old walk into the old town and to the red light district...
  • Amy B
    Amy B
    Oct 2022 29 contributions
    ...Hard Rock Amsterdam was very clean, the bed was amazing, and the pillows...chef's kiss. We planned to stay there before and after a Norwegian Cruise... The service was flawless, staff helpful, and the room was great... Upon returning for our second stay after a literal nightmare cruise on the Norwegian Dawn, we were surprised with an upgraded room, a bottle of wine and welcome note in room, and staff that were extremely helpful in assisting us with extending our stay to try to rescue some good vacation feelings before returning home... Overall we ended up staying 7 nights with Hard Rock and 100% it will be our hotel of choice when we return to Amsterdam in the future...
  • BillShepp
    BillShepp
    Sep 2022 40 contributions
    I stayed at the Hard Rock Hotel Amsterdam in September 2022 for four nights while attending a conference... While it's an historic building it appears to have been very well maintained and my room was very current in terms of furnishings and amenities... guitar amps in the rooms, record players and guitars available upon request)... The rooms facing the fountain (mine was 322) are quite loud, primarily due to the trams which run essentially constantly from ~6:30AM - midnight, but also from the many people in and around the square...
Powered by AI
Value
Overpriced
Travelers frequently commented on unexpected costs, overpriced services and rooms, and poor value for money spent.
  • AlexAp1234
    AlexAp1234
    Sep 2023 1 contribution
    ...Now its been bough over and its just cheap holiday inn with celebrity suits and instruments to hide the decay of the place. Upon entering the place smelled my cheap booze and regret... check in went smooth enough, but my room was a twin while I asked for a double... Neither front desk or costumer service was willing to help and was very condesending to me... Its like they looked at a cheap motel and thought "lets do this breakfast"... Also I had to order my coffee 3 times and it took 25min (it was a black americano so not rocket science)... Anyway, I hope I disuaded you from coming, I really wish someone had done this for me...
  • threeladies2014
    threeladies2014
    Aug 2023 3 contributions
    ...Beware of having to put €200 on your card, for incidentals!!!...
  • Caz0112
    Caz0112
    Aug 2023 22 contributions
    ...Service and food were excellent; spend some money and this could be a 5-star gem!...
  • Gaby G
    Gaby G
    Jul 2023 6 contributions
    ...For the price that we paid it's inadmissible we are all sad from this experience. We are never going back for sure...
  • Kevinlaura P
    Kevinlaura P
    Jul 2023 1 contribution
    We stayed here last year and had a great time, attentive staff, beautiful clean room and every public area clean so we decided to book again this time through Expedia, we arrived at our room which was the smallest pokiest room ever, the bed was a small double and my husband is 6ft 5 we hardly any room to walk around the bed and the room smelt stale and musty, the carpet smelt and looked like it hadn't been hoovered, it felt dirty and we complained to reception with not much luck, I was told they were fully booked so that we couldn't swap rooms, I was really upset as this was to celebrate our 20 years anniversary, I said about asking for a refund and to book elsewhere and was told they had a twin bed room which we could have put into a double bed, this wasn't done til 11pm at night despite asking at reception 3 times.No apologies... Also the staff need to make it aware before you turn up to check in that they take 50 euros per night you are there off your debit/credit card as a hold which can take over a week to get back, this left us short for our spending money budget , We would not recommend this hotel again which is a shame as first time round it was great, I think when you book through things like Expedia or Boarding.com then you are located the worse rooms, our room was awful and we paid over £300 a night for this...
  • Zenziper E
    Zenziper E
    Jul 2023 28 contributions
    ...We took the junior suite for 5 nights, even though we called in advance to check if there is a balcony, we got a room without one... After 3 nights, we asked to change the room, we were amazed to find out that the hotel is fully booked and there are no rooms with balcony...
  • simon
    simon
    Jul 2023 4 contributions
    ...Couldn’t eat the horrendous food and still had to pay the bill...
  • gayletomlin
    gayletomlin
    Jul 2023 4 contributions
    ...No bedside table for phone or water, no breakfast included, yet room over €400 a night!! Rip off, not luxious and a true at all, go elsewhere is all I can suggest...
  • jenniferS33TG
    jenniferS33TG
    May 2023 1 contribution
    Very expensive but good location for the purpose of our trip which was to see the Vermeer exhibition... Taxi to airport advertised as 47.50 euros but actually more expensive than just going to taxi rank because waiting time was charged!...
  • harleymagno
    harleymagno
    May 2023 1 contribution
    ...Room was dirty, and have not been updated for several years stains in the room carpet... Overall the property was not what we expected and was a huge disappointment...
  • katrina b
    katrina b
    May 2023 2 contributions
    ...Do not ever stay here should not be a hard rock ...
  • bblover2014
    bblover2014
    May 2023 25 contributions
    I actually would not come back to this hotel...
  • karimsamara
    karimsamara
    Apr 2023 1 contribution
    ...Would not recommend having dinner at hotel, they close at 10pm and since 9:15 theyre telling you, you have to eat fast and can only order one main course...
  • nortonjodie
    nortonjodie
    Mar 2023 1 contribution
    ...Only knocked 1 star off because we weren't aware there was a €150 deposit to pay on arrival - they then deduct €50 from that for tourist taxes! We didn't account for this expense so felt disappointed on leaving unfortunately...
  • jking7
    jking7
    Feb 2023 16 contributions
    ...- Rock Royalty Evenings Snacks should either be bigger or you should be allowed to order a few of the snacks per person...
  • Sonka Schreiberova
    Sonka Schreiberova
    Nov 2022 3 contributions
    ...All in all lovely hotel Cons: The 4th floor is dog friendly and we weren’t told this at check in so on our last day we got woken up by two barking dogs next door, who goes on holidays and leaves their poor dogs in a hotel room barking….. Be aware of city tax and €150 deposit as we would have prepared more money…...
  • eric5diamant
    eric5diamant
    Nov 2022 1 contribution
    ...But when checking out, watch your invoice, they charged me with a night I didn't use, and one week later still no money back!!...
  • JCN2411
    JCN2411
    Oct 2022 20 contributions
    ...Towels are rough and very small, carpets are filthy and just overall the hotel is a bit tacky... The breakfast was nice, but if you wanted eggs Benedict or avocado it’s an extra charge, and a big plus was that you could sign into your Netflix account on the tv... Some people may love this hotel, but just not for us, We usually stay a the Pulitzer hotel, but was fully booked unfortunately...
  • ksalem153535
    ksalem153535
    Sep 2022 1 contribution
    ...Although his colleagues were trying to fix the problem of needing a extra bed, and they found us other rooms and we were ready to pay for them, but he insisted on escalating the issue and not giving us a bigger room to add an extra bed, and only offering a third room, as we already had booked 2 rooms. We told him we can pay the extra amount for the bigger room and he said go talk to booking.com as we had already paid in advance... We are not staying in this hotel under this management anymore... We booked another room in another hotel, less than 200 meters aways, 5 stars and same price... Its bad to see a good hotel going down this way...
  • Chloe
    Chloe
    Apr 2022 36 contributions
    My stay at this hotel was lovely, it was expensive for a 3 day trip but this included breakfast also... It made sense for us to get a hotel in the centre and walk everywhere than getting one near the airport and paying for taxis etc... I only booked this hotel as it was for birthday and I wanted to treat myself and my partner, you can always go cheaper with other hotels but this was really lovely for this occasion...
Powered by AI
Cleanliness
Meticulous
Most travelers found the hotel clean, well-maintained, and appreciated the housekeeping. However, some guests experienced issues with housekeeping service and noted areas that needed more attention.
  • Hhilton2019
    Hhilton2019
    Sep 2023 1 contribution
    ...The room was immaculate, the staff can't do enough for you and the breakfast did not disappoint, plenty to set you up for a busy day of touristy stuff...
  • Sareth77
    Sareth77
    Aug 2023 62 contributions
    ...The staff were really friendly and helpful, check in was straightforward, and our room - a superior twin - was modern, spacious and spotlessly clean...
  • alexandra14072023
    alexandra14072023
    Aug 2023 3 contributions
    ...From check in to check out the staff could not do enough for you, all areas of the hotel were clean and tidy and the room was exceptionally clean...
  • Dorrick
    Dorrick
    Jul 2023 17 contributions
    ...The hotel was spotless and our room was perfect whilst slightly smaller than you might expect laid out perfectly so that the smaller size didn't impact on being able to relax in the room...
  • Kevinlaura P
    Kevinlaura P
    Jul 2023 1 contribution
    ...We noticed that cleanliness has gone down hill, most corridor and stairways needed hoovering, it really did't feel like the experience we had the year previously...
  • Gaby G
    Gaby G
    Jul 2023 6 contributions
    ...You need to figth to have your room clean and except for the bed they didn't even take the used bath robe and towels on the bathrrom ground .our room have a beautiful view on the roof with all the machinery...
  • Rick C
    Rick C
    Apr 2023 35 contributions
    ...The rooms are clean and fair sized. The bathrooms have a very nice shower that won’t disappoint...
  • Sharon L
    Sharon L
    Mar 2023 1 contribution
    The housekeeping made you stay out until after 5pm because they are too busy to clean your room,, make the beds or provide fresh towels was the excuse...
  • Brian W
    Brian W
    Mar 2023 3 contributions
    ...The Junior Suite on the first floor was spacious, spotlessly clean and in very good order... In fact the hotel was very quiet with little or no noise from the corridor or adjoining rooms...
  • davidday35
    davidday35
    Mar 2023 1 contribution
    ...The rooms are spacious and clean and the staff are helpful and welcoming... We booked it for the location, but were blown away by the stay and quality of the hotel...
  • Miss_N
    Miss_N
    Feb 2023 7 contributions
    ...Our room was immaculate and was equipped with great facilities including a huge bathroom, a very comfy bed, a tv that we could stream to and a balcony with a great view of the canal...
  • Alpesh
    Alpesh
    Jan 2023 28 contributions
    We had two rooms for a long family weekend in Amsterdam with my wife and two kids (14 & 16), rooms were clean and well kitted out with all the essentials, beds were comfy and the staff were attentive and happy to help...
  • italiafirenze
    italiafirenze
    Jan 2023 17 contributions
    ...The room was quiet, comfortable and clean and provided a great central location to explore Amsterdam...
  • TinkiWinkiH
    TinkiWinkiH
    Dec 2022 1 contribution
    ...The staff were very nice, the room was ready for us before official check in time which was very helpful, since we arrived exhausted from the airport. Room view was lovely, the room itself was clean and well equipped...
  • BurghBabes
    BurghBabes
    Nov 2022 257 contributions
    ...All through our 4 night stay, everyone in the hotel was cheerful and polite from the Reception staff, Breakfast staff to the Room attendees, who kept our room spotless and well stocked with all essentials...
  • Sonka Schreiberova
    Sonka Schreiberova
    Nov 2022 3 contributions
    ...Rooms were lovely we got loads of soaps and shower stuff to use! Room service of housekeeping everyday we stayed 3 nights!...
  • Amy B
    Amy B
    Oct 2022 29 contributions
    ...Clean is number 1, comfortable bed and pillows number 2 and a bathroom that has at least basic updates. Hard Rock Amsterdam was very clean, the bed was amazing, and the pillows...chef's kiss... If you have to make a choice in Amsterdam and want a clean and unique hotel with great staff and amazing breakfast - definitely stay here...
  • Martina_review
    Martina_review
    Oct 2022 14 contributions
    ...Breakfast was tasty, the room was super clean and comfy... Bathroom with tub and shower, all new...
  • BillShepp
    BillShepp
    Sep 2022 40 contributions
    ...While it's an historic building it appears to have been very well maintained and my room was very current in terms of furnishings and amenities...
  • Chloe
    Chloe
    Apr 2022 36 contributions
    ...The staff were very friendly, they gave us a free hard rock drink bottle for keeping out towels for 1 day ( not to be washed) which was lovely. The cleaners cleaned our room really well and replenished everything...
Powered by AI
Noise level
Noisy
Traveler reviews indicate a mixed response to noise levels, with some noting significant noise, while others appreciated the quietness or minimal noise.
  • Hhilton2019
    Hhilton2019
    Sep 2023 1 contribution
    ...Noise from surrounding areas and rooms was minimal...
  • alexandra14072023
    alexandra14072023
    Aug 2023 3 contributions
    ...We had a balcony room which had a beautiful view over the fountain and although it was a busy part of the city the outside noise could not be heard from the room when the door was shut...
  • Brian W
    Brian W
    Mar 2023 3 contributions
    ...In fact the hotel was very quiet with little or no noise from the corridor or adjoining rooms...
  • High_Hamster
    High_Hamster
    Mar 2023 20 contributions
    ...There was some TV noise at night from other rooms and the trams outside, but overall we coped...
  • Sonka Schreiberova
    Sonka Schreiberova
    Nov 2022 3 contributions
    ...24 hours of traffic noise alarms beeping sirens everything Just some things for people to be aware of but if you are only sleeping in the room it is fine!...
  • BillShepp
    BillShepp
    Sep 2022 40 contributions
    ...Even with the balcony doors closed the noise is significant...
Powered by AI
Service
Helpful
The majority of travelers praise the hotel's service, highlighting the staff's friendliness, helpfulness, and professionalism. However, there were a few complaints about some minor issues.
  • Dorrick
    Dorrick
    Jul 2023 17 contributions
    ...We were fortune enough to book a Rock Royalty Double room and upon arrival at this hotel the staff were friendly and welcoming and nothing was too much trouble . The hotel was spotless and our room was perfect whilst slightly smaller than you might expect laid out perfectly so that the smaller size didn't impact on being able to relax in the room... I must single out the Rock Royalty supervisor who was so friendly and couldn't have been any more helpful if she tried and the staff within the American Bar who made you feel welcome and and treated you like an old friend ...
  • Discover13720917592
    Discover13720917592
    Jul 2023 1 contribution
    Great location, excellent staff, enjoyed the rockstar experience with the included breakfast, drinks and snacks thru the day...
  • Zenziper E
    Zenziper E
    Jul 2023 28 contributions
    ...We called the reception to change the room, they said it was possible for the last 2 nights...
  • SARROB58
    SARROB58
    Jun 2023 2 contributions
    ...Hotel was perfect but the staff really made this stay special. The 2 concierge staff members were the friendliest guys we’ve met and were always on hand for advice or to arrange anything for us... Rooms were spacious and the hotel had decorated the room and provided complimentary beer tokens which was a nice touch... We had breakfast in the accompanying restaurant which was excellent...
  • MrsAmpere
    MrsAmpere
    May 2023 1 contribution
    ...The TV in our room had a chromecast feature, which was perfect for us. This was our first time in the Netherlands, and everyone we met were so nice and friendly...
  • xanadu68
    xanadu68
    Mar 2023 144 contributions
    The hard Rock hotel was in a great location, in terms of both walking about central Amsterdam, but also for getting on and off the trams to different parts of the city. Breakfast was included in our stay and it was well worth it - lots of choice of cold and hot options from a buffet... The staff were all friendly and helpful, particularly the concierges who helped with luggage, booked us a taxi to return to the airport and were generally chatty and pleasant... The bar served some great cocktails, although these were pricey...
  • Manleywoman
    Manleywoman
    Mar 2023 8 contributions
    ...The staff are super friendly and speak multiple languages. We went for a deluxe room, which is worth the extra space... It had nice amenities, including nice toiletries, bath robes, nespresso, kettle, and in-room refrigerator... We even got a guitar and amp to use (free with a refundable deposit)...
  • Christy
    Christy
    Mar 2023 281 contributions
    As usual, the Hard Rock café comes up trumps; never disappoints wherever we are in the world!...
  • Brian W
    Brian W
    Mar 2023 3 contributions
    ...We were made welcome from our arrival, check-in and throughout our stay. We were able to have our room from our very early arrival which gave us almost another day in Amsterdam... Staff were always very friendly and efficient, we cannot fault them at all... The Junior Suite on the first floor was spacious, spotlessly clean and in very good order... Trams are very close, buses also are a matter of metres away... The bus from Schiphol stops on Leidseplein within very easy walking distance... The river tour boats stop close...
  • Anne B
    Anne B
    Mar 2023 6 contributions
    ...The hotel staff were very caring for those who checked in. They were also really kind and helpful when the injured person and partner arrived later... They really wanted us to enjoy Amsterdam...
  • jking7
    jking7
    Feb 2023 16 contributions
    ...Stayed in a Rock Royalty Room for 4 nights this February. The location was excellent for Amsterdam and easy to get the bus to and from the airport... The staff all seemed to be very attentive and welcoming throughout our stay... Nicole in Rock Royalty was fantastic and looked after us from start to finish... The Rock Royalty perks were outstanding which included a complimentary mini bar with branded spirits (replenished daily) and access to the Rock Royalty Lounge which was on the same floor as all the Rock Royalty Rooms, so you basically have an exclusive floor... They were willing to cater for vegetarian requirements also...
  • Y F
    Y F
    Jan 2023 10 contributions
    A lovely hotel which gets everything right... The staff are mainly young but their potential lack of experience is more than made up by charm and enthusiasm...
  • jchauh449600
    jchauh449600
    Jan 2023 1 contribution
    ...Situated in a prime location on the Leidseplein, the Hard Rock hotel has it all, with a great vibe and interior filled with decor of famous musicians and super friendly and helpful staff. My room was incredible and really made my trip extra special... Thank you guys I will be sure come back next time I am in Amsterdam!...
  • dianahamasuba
    dianahamasuba
    Jan 2023 101 contributions
    Exellent stay we had for 2 nights here in HRH Amsterdam American. All staff are amazingly attentive, helpful and friendly... From bellboy, to front desk, to cleaners, to restaurants, all are great!... Your team also managed to help us when our son got food allergy, called a cab to bring us to the nearest hospital at night...
  • Stuart G
    Stuart G
    Dec 2022 23 contributions
    Stayed here for 3 nights and opted to upgrade to Rock Royalty. What an experience, from check in with Luka, to the VIP service from Nicole, the whole experience was just perfect... The staff couldn’t do enough for us, nothing was too much trouble!... We even had a record player and albums provided to our room for entertainment... Couid have had a guitar delivered if we wanted!... The breakfast was sumptuous and again treated like royalty by your superb staff- particular shout out to a young French waitress (sorry we didn’t get her name) who was just lovely... The bar tenders In the American bar were attentive and welcoming and we had just the best three days there... Thank you to everyone at the hotel for making Our stay TRULY memorable!!...
  • BurghBabes
    BurghBabes
    Nov 2022 257 contributions
    ...All through our 4 night stay, everyone in the hotel was cheerful and polite from the Reception staff, Breakfast staff to the Room attendees, who kept our room spotless and well stocked with all essentials... The breakfast buffet was extensive, hot and cold preferences were suitably provided to satisfy all tastes... Poached eggs, omelettes were available to order... The Breakfast staff were efficient and friendly, without being intrusive... The Breakfast staff also presented my wife with a Special Pin for her collection and she also now has a hard rock bear called Carlos... We were also given a glass of Bubbly to get the day off to a great start... Can I personally thank those two individuals for making my wife feel that little bit more special on her birthday... I assumed some “eagle eyed” receptionist has spotted my wife’s birthday while examining our passports at registration - so thanks to all responsible for enhancing her Special day... Thanks to everyone in the Hotel who we spoke too or helped arrange taxis, directions etc for us...
  • bobby1309
    bobby1309
    Nov 2022 5 contributions
    ...Tram stop outside if didn’t want to walk. Rooms very spacious (we were in room 109 with a lovely view of the canal), breakfast was nice and they will also make you omelettes or poached eggs if preferred...
  • Amy B
    Amy B
    Oct 2022 29 contributions
    ...Hard Rock Amsterdam was very clean, the bed was amazing, and the pillows...chef's kiss... The service was flawless, staff helpful, and the room was great... They had all of the expected items plus you could order special egg dishes as per your requirement... The pastries were excellent and their baristas making whatever coffee order you prefer were top notch... You could even get a coffee in a to go cup if necessary... Upon returning for our second stay after a literal nightmare cruise on the Norwegian Dawn, we were surprised with an upgraded room, a bottle of wine and welcome note in room, and staff that were extremely helpful in assisting us with extending our stay to try to rescue some good vacation feelings before returning home... Overall we ended up staying 7 nights with Hard Rock and 100% it will be our hotel of choice when we return to Amsterdam in the future... There is s grocery directly across the street for any of your snack, water, essentials needs for longer stays... We only took taxis to and from airport and cruise terminals... If you have to make a choice in Amsterdam and want a clean and unique hotel with great staff and amazing breakfast - definitely stay here...
  • BillShepp
    BillShepp
    Sep 2022 40 contributions
    ...I was also able to check in early (around 11AM) without difficulty... guitar amps in the rooms, record players and guitars available upon request)... Staff at the hotel was always courteous and also exhibited some personality... I got earplugs from the front desk, but if you are a sensitive sleeper you should definitely request a room on one of the other sides (I imagine the side facing the canal would be by far the most quiet)...
  • Chloe
    Chloe
    Apr 2022 36 contributions
    My stay at this hotel was lovely, it was expensive for a 3 day trip but this included breakfast also... The staff were very friendly, they gave us a free hard rock drink bottle for keeping out towels for 1 day ( not to be washed) which was lovely... The cleaners cleaned our room really well and replenished everything... There is a shop in the hotel which sells Hard Rock items and the lady was so lovely and friendly... I only booked this hotel as it was for birthday and I wanted to treat myself and my partner, you can always go cheaper with other hotels but this was really lovely for this occasion...
Powered by AI
Amenities
Well-appointed
Travelers appreciated the well-appointed amenities, such as comfortable beds, spacious rooms, and unique features like music memorabilia and guitar amps. However, some guests noted minor issues like small towels and slow-draining showers.
  • IOWRAR
    IOWRAR
    May 2023 5 contributions
    Very friendly and excellent vibe at this central hotel. The bar is particularly good and you can sit there listening to excellent music drinking a cocktail watching the world go by...
  • Jen M
    Jen M
    Apr 2023 11 contributions
    ...Fantastic service from staff, nicely decorated bedroom with nice shower and fantastic view of the canal and city below. (6th floor) We stayed for three nights and thoroughly enjoyed our stay!... The breakfast a the American restaurant was delicious and we enjoyed drinks in the afternoon outside watching the fountain and at night in the bar area...
  • Mark B
    Mark B
    Apr 2023 6 contributions
    This hotel couldn’t disappoint anyone, the fabulous art nouveau style internally and externally is enough to satisfy you, with the added touch of glam offered by the hard rock chain, we have felt very privileged and lucky to stay in such classic luxury...
  • Manleywoman
    Manleywoman
    Mar 2023 8 contributions
    ...The staff are super friendly and speak multiple languages. We went for a deluxe room, which is worth the extra space... It had nice amenities, including nice toiletries, bath robes, nespresso, kettle, and in-room refrigerator... We even got a guitar and amp to use (free with a refundable deposit)... The breakfast buffet in the Americain restaurant had amazing selections including mini muffins, pain au chocolat, pancakes, fruit, smoothies, yogurt, bacon, eggs, sausages...... Best variety I've ever seen in a breakfast buffet...
  • xanadu68
    xanadu68
    Mar 2023 144 contributions
    The hard Rock hotel was in a great location, in terms of both walking about central Amsterdam, but also for getting on and off the trams to different parts of the city. Breakfast was included in our stay and it was well worth it - lots of choice of cold and hot options from a buffet... The rooms were variable, we travelled with two friends (2 couples)... BUT we had a lovely view out the front of the hotel and could see the canal... The staff were all friendly and helpful, particularly the concierges who helped with luggage, booked us a taxi to return to the airport and were generally chatty and pleasant... The bar served some great cocktails, although these were pricey...
  • Sharon L
    Sharon L
    Mar 2023 1 contribution
    The housekeeping made you stay out until after 5pm because they are too busy to clean your room,, make the beds or provide fresh towels was the excuse...
  • jking7
    jking7
    Feb 2023 16 contributions
    ...Stayed in a Rock Royalty Room for 4 nights this February. The location was excellent for Amsterdam and easy to get the bus to and from the airport... The staff all seemed to be very attentive and welcoming throughout our stay... Nicole in Rock Royalty was fantastic and looked after us from start to finish... We had a Rock Royalty Room overlooking the Canal (I highly recommend requesting a canal side if you can)... The Rock Royalty perks were outstanding which included a complimentary mini bar with branded spirits (replenished daily) and access to the Rock Royalty Lounge which was on the same floor as all the Rock Royalty Rooms, so you basically have an exclusive floor... They were willing to cater for vegetarian requirements also... - Rock Royalty Evenings Snacks should either be bigger or you should be allowed to order a few of the snacks per person...
  • Danny_Zam
    Danny_Zam
    Jan 2023 105 contributions
    From check in to check out it is a laid back, cool experience. From being able to borrow a fender guitar for the room, the Bluetooth speaker that allows you to blast out your tunes to the amazing American Cafe - it was a great experience...
  • Popped Popcorn
    Popped Popcorn
    Jan 2023 34 contributions
    ...It was in a perfect location with trams outside and it was only a 20 min walk to most places. They left us a lovely message in the room for our honeymoon...
  • Kyle H
    Kyle H
    Dec 2022 92 contributions
    The views of downtown Amsterdam with floor to ceiling windows and solid food make this a great brunch spot... The hollandaise sauce was too heavy on vinegar and the consistency was way off so avoid the Benedict dishes but the drinks (including fresh squeezed orange juice) and espressos were on point...
  • Stuart G
    Stuart G
    Dec 2022 23 contributions
    Stayed here for 3 nights and opted to upgrade to Rock Royalty. What an experience, from check in with Luka, to the VIP service from Nicole, the whole experience was just perfect... The staff couldn’t do enough for us, nothing was too much trouble!... We even had a record player and albums provided to our room for entertainment... The breakfast was sumptuous and again treated like royalty by your superb staff- particular shout out to a young French waitress (sorry we didn’t get her name) who was just lovely... The bar tenders In the American bar were attentive and welcoming and we had just the best three days there... I would recommend this hotel wholeheartedly on the staff alone, but the ambiance, service, and the rooms were second to none... Thank you to everyone at the hotel for making Our stay TRULY memorable!!... Oh and did I mention the rock royalty rooms were amazing??... Rainfall showers, turn down service with Treats, mini bars and the biggest, most comfortable bed I ever slept on!...
  • TinkiWinkiH
    TinkiWinkiH
    Dec 2022 1 contribution
    We really enjoyed our time at the hotel. The staff were very nice, the room was ready for us before official check in time which was very helpful, since we arrived exhausted from the airport... Room view was lovely, the room itself was clean and well equipped... Breakfast was good and we loved sitting in front of those big windows looking to the street every morning... Overall we really enjoyed our stay...
  • BurghBabes
    BurghBabes
    Nov 2022 257 contributions
    ...Amsterdam was perfect as neither of us had visited before. All through our 4 night stay, everyone in the hotel was cheerful and polite from the Reception staff, Breakfast staff to the Room attendees, who kept our room spotless and well stocked with all essentials... As other reviewers have stated, the beds were so comfortable that sleep came easy, essential when you are trying to cram in as much sightseeing as possible... The breakfast buffet was extensive, hot and cold preferences were suitably provided to satisfy all tastes... Poached eggs, omelettes were available to order... The Breakfast staff were efficient and friendly, without being intrusive... The Breakfast staff also presented my wife with a Special Pin for her collection and she also now has a hard rock bear called Carlos... We were also given a glass of Bubbly to get the day off to a great start... Thanks to everyone in the Hotel who we spoke too or helped arrange taxis, directions etc for us...
  • bobby1309
    bobby1309
    Nov 2022 5 contributions
    Hotel was beautiful and very central and within walking distance to all attractions. Tram stop outside if didn’t want to walk... Rooms very spacious (we were in room 109 with a lovely view of the canal), breakfast was nice and they will also make you omelettes or poached eggs if preferred...
  • paulowen08
    paulowen08
    Nov 2022 2 contributions
    We stayed at the hardrock for 3 nights, staff where extremely helpful and friendly, the breakfast was 10/10 definitely worth adding to your stay. Great location nice walk into the red light district, plenty of restaurants around the hotel tram just outside...
  • Maykush
    Maykush
    Oct 2022 37 contributions
    ...The lobby is very well designed and has a very nice bar... The Junior suite ( 307) is very spacious and comfortable and the canal view is beautiful... The location is great and just a 3-minute walk from Leidseplein and around you can find many great bars, dance bars, cafes, and restaurants... On top of that 3 major tram lines are crossing the hotel so you can reach everywhere in just a few minutes...
  • JCN2411
    JCN2411
    Oct 2022 20 contributions
    ...Towels are rough and very small, carpets are filthy and just overall the hotel is a bit tacky... The breakfast was nice, but if you wanted eggs Benedict or avocado it’s an extra charge, and a big plus was that you could sign into your Netflix account on the tv... The beds are very comfortable which is a huge plus... This hotel is located in a great place if you love shopping, is a fair old walk into the old town and to the red light district...
  • YorkshireLad26
    YorkshireLad26
    Oct 2022 3 contributions
    ...Everyone was so friendly, hotel beautifully clean. Breakfast area was simply amazing and enjoying a drink at the bar felt like you was in the back streets of Amsterdam... Location is amazing being very close to tram connections to the city centre... Short walk from many other sights aswell... And the Hard Rock Cafe just a stone throw away... A massive thank you to Claire who welcomed us and took care of us...
  • Amy B
    Amy B
    Oct 2022 29 contributions
    ...Clean is number 1, comfortable bed and pillows number 2 and a bathroom that has at least basic updates. Hard Rock Amsterdam was very clean, the bed was amazing, and the pillows...chef's kiss... We planned to stay there before and after a Norwegian Cruise... The service was flawless, staff helpful, and the room was great... They had all of the expected items plus you could order special egg dishes as per your requirement... I love scrambled eggs, but the fried, omelette, poached option was nice to have... The pastries were excellent and their baristas making whatever coffee order you prefer were top notch... You could even get a coffee in a to go cup if necessary... The juice bar selection was also varied... Upon returning for our second stay after a literal nightmare cruise on the Norwegian Dawn, we were surprised with an upgraded room, a bottle of wine and welcome note in room, and staff that were extremely helpful in assisting us with extending our stay to try to rescue some good vacation feelings before returning home... Overall we ended up staying 7 nights with Hard Rock and 100% it will be our hotel of choice when we return to Amsterdam in the future... It is located perfectly for easy walking to dining, shopping, other Amsterdam treats and popular sites/tours... There is s grocery directly across the street for any of your snack, water, essentials needs for longer stays... The placement of this hotel is one of the best we have come across in our travels as it pertains to convenience... If you have to make a choice in Amsterdam and want a clean and unique hotel with great staff and amazing breakfast - definitely stay here...
  • BillShepp
    BillShepp
    Sep 2022 40 contributions
    ...While it's an historic building it appears to have been very well maintained and my room was very current in terms of furnishings and amenities. I was also able to check in early (around 11AM) without difficulty... The hotel has a great sense of style with lots of music memorabilia and fun touches (e.g... guitar amps in the rooms, record players and guitars available upon request)... The breakfast was excellent with a wide array of healthy and hearty options... I got earplugs from the front desk, but if you are a sensitive sleeper you should definitely request a room on one of the other sides (I imagine the side facing the canal would be by far the most quiet)...
Powered by AI
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveler reviews for more details and information.
572Reviews23Q+A64Room tips
Traveler rating
  • 414
  • 83
  • 31
  • 21
  • 23
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
wendyt221 wrote a review Dec 3
Hampshire, United Kingdom240 contributions
We visited as a group of 8 for a 3 night break. The hotel is beautiful and the staff very friendly , special mention to Martin in the bar who was excellent and very helpful. Breakfast had a great choice of both hot and cold items and waiting staff were very efficient . Rooms were very clean , toiletries restocked each day there was a fridge , iron and board in the room and a Nespresso coffee machine and pods . My only small issue was the towels in the bathroom there are no soft white fluffy towels they are hard and fading grey and very small and no robe in the wardrobe to slip into after your shower. Look out for the handy usb chargers on the lights on the wall either side of the bed they are very useful. There is a large lounge area with free coffee in the atrium with lovely chairs and sofas . Would highly recommend staying here .
Read more
Date of stay: December 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shawn McKay, Gastenservice/Front Office at Clayton Hotel Amsterdam American
Responded yesterday
Hello Wendy, thank you for your top scores with regards to your recent visit to the hotel. I am very happy to read that you enjoyed yourself overall and had everything that you needed. With regards to the quality of the bathroom towels and bathrobe, I have messaged the Head of Housekeeping so that she may follow up with the laundry providers to ensure better quality. Bathrobes, in keeping with our sustainability endeavours, are on request, but are available. We hope to place on in your room on your next visit. Have a wonderful day. Warm regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
SarahP wrote a review Dec 3
7 contributions
This was our second stay, the first stay was when the hotel was the Hard Rock, and we found out by chance it had changed owners. After contacting the hotel to find out what had happened, as we rebooked under the brand Hard Rock we were a little concerned the stay wouldn't be as good as last time. HOWEVER! How wrong we were! Firstly the location hadn't changed ( obviously ) and it's perfect! Secondly the rooms hadn't been changed, comfortable, large ( we had an Executive Double with balcony and canal views ).. the size of these rooms especially for a 4 night 5 day stay are unbelievable! Super Clean, and lovely comfy large beds! We had a bath and shower which was lovely too! & large bed which was super comfy too! Thirdly - The Staff! No changes to most of the staff from last year, which was so lovely to see! David at the front desk, is lovely and remembered us from last year, and Salmi too! Breakfast at the American Cafe is lovely! Great choice, hot coffee and table service for drinks, friendly staff every morning too! We cannot wait to return again next year! THANKYOU again for a fantastic stay with you all, as a Travel Agent I have recommended this hotel so much in the past 12 months, and it's in no doubt after a great 2nd stay I'll be spending the next 12 months doing the same! Happy Christmas to The Team! See you ok 2024! Sarah & Vagelis x
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shawn McKay, Gastenservice/Front Office at Clayton Hotel Amsterdam American
Responded yesterday
Hello Sarah & Vagelis, what a fantastic review to read! Thank you so much for your warm and positive feedback. I am so happy that you both enjoyed your second stay at the hotel and that it was everything you had expected. I am happy to hear that you feel the new ownership is carrying on in the same tradition of great service in a unique location that the Hard Rock offered. We look forward to welcoming you back again in the new year. Until then, have a very Merry X-mas and a happy New Year. Warmest regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
avatar-image
Emily K wrote a review Nov 2023
6 contributions
The location is amazing, You are in the heart of Amsterdam! The hotel staff was very friendly and the room was way beyond our expectations! Would definitely recommend:) it was clean and there is a lot of choices for breakfast 😍
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Shawn McKay, Gastenservice/Front Office at Clayton Hotel Amsterdam American
Responded 5 days ago
Dear Guest, thank you very much for your warm praise of the hotel and staff. I am pleased to know that you enjoyed yourself while staying with us and we hope to welcome you back again soon. Have a wonderful weekend. Sincerely, Shawn McKay - Guest Relations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Francesr1 wrote a review Nov 2023
Ballymena, United Kingdom14 contributions
Here at present. Room is fabulous with the best views ever. Been to Amsterdam around 8 times- stayed in many a hotel but this is by far the most luxurious - outstanding service and impeccable rooms. I’m so glad we spent a little extra it means so much to have little touches and a beautiful balcony granted it’s freezing ! Cocktails out if this world !
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Book a room with a balcony you won’t regret it.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shawn McKay, Gastenservice/Front Office at Clayton Hotel Amsterdam American
Responded 6 days ago
Dear guest, I so happy to read that you have had your best time yet in Amsterdam staying with us on your recent visit. Thank you so much for your perfect scores and I am happy to read that the cocktails were to your liking. We hope to be able to welcome you back to the hotel again in the near future. Sincerely, Shawn McKay - Guest Relations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Cormac M wrote a review Nov 2023
1 contribution
This Hotel is amazing. Before we arrived we seen this big building in front of us and couldn't believe we were actually staying here. It looks stunning from the outside, lovely water feature and the front of the hotel is stunning. Location is right in the middle of Amsterdam you couldn't get better. Very frieny staff at reception on arrival. Rooms very modern and nice decor. Couldn't recommend this hotel more.
Read more
Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shawn McKay, Gastenservice/Front Office at Clayton Hotel Amsterdam American
Responded 6 days ago
Dear guest, thank you so much for your enthusiastic review and recommendation of the hotel. I am thrilled that you enjoyed your time with us and that the location was perfect for you. I am also happy to read that the staff were ready to help with anything that you needed. We hope to welcome you back to the hotel soon. Have a wonderful day, Sincerely, Shawn McKay - Guest Relations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
James C wrote a review Nov 2023
Amsterdam, The Netherlands5 contributions
Our "Junior Suite" was dark. It had lights but they illuminated nothing. The sinks were next to the bed, but the only place light enough to shave was the WC. Too weird! The location is good and fun. I would pick another hotel in the area. We do not plan to return to the Clayton.
Read more
Date of stay: November 2023Trip type: Traveled on business
Room Tip: Find another hotel in this high energy area of Amsterdam.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shawn McKay, Gastenservice/Front Office at Clayton Hotel Amsterdam American
Responded 1 week ago
Dear James, I am sorry to read that you did not enjoy your time at the hotel. Indeed there were some design elements to the rooms that were made by the previous hotel chain that can seem out of the ordinary. It is unfortunate that they did not suite your preferences. We value all comments and will discuss your remarks when we meet to talk about improvements. Have a wonderful day, Shawn McKay - Guest Relations Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Sunseeker wrote a review Nov 2023
The Netherlands62 contributions
This hotel is located right next to Leidse Square. Perfect location. We stayed 3 days for a business trip and nothing to complain from my side. The staff was very friendly and open to assist in anything. Good breakfast in a very nice breakfast room. The bar is good, cosy and has a good music choice. Rooms very clean and comfortable. I can recommend this hotel.
Read more
Date of stay: November 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shawn McKay, Gastenservice/Front Office at Clayton Hotel Amsterdam American
Responded 2 weeks ago
Dear Guest, thank you very much for your fantastic review of your recent stay. A perfect score means we met our goal of providing an exceptional experience for our guests. We hope to welcome you back again soon either for another business trip or for leisure. Best regards, Shawn McKay - Guest Relations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
LBentham wrote a review Nov 2023
9 contributions
We booked 3 nights in the Hard Rock Hotel - we arrived to the Clayton Hotel!!! Couldn’t check in because they were changing the system over - maybe do that at midnight not in the middle of the day when about 30 people were waiting to check in! Our room is tiny and I mean minuscule and claustrophobic! There is a tiny ‘double’ bed squished into the corner, it’s noisy like all through the night! Decor is tired and dirty! Haven’t tried any of the bars or restaurants so can’t comment! Location is good as tram stops just outside and is easy to walk to everywhere in the central area!
Read more
Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shawn McKay, Gastenservice/Front Office at Clayton Hotel Amsterdam American
Responded 4 weeks ago
Dear Guest, thanks you for you review. I am sorry to read that you were not aware that the hotel had changed ownership a month ago, and that it caught you by surprise. Indeed, with a new owners comes new systems which we are busy implementing. Being that the hotel is quite old, noise can be an issue, and some rooms can be somewhat smaller. My apologies that we were unable to meet your expectation. If you wish to discuss the matter further with me, I can be reached at guestrelations.amsterdam@claytonhotels.com. We do hope to welcome you back again soon. Respectfully, Shawn McKay - Guest Relations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
TravBug wrote a review Nov 2023
373 contributions
A really nice hotel with comfortable rooms, an excellent breakfast, and a great location with excellent connectivity to the tram and most of Amsterdam's tourist charms. The gym was really nice. A stone's throw away from Vondelpark and Leidsepelin, this hotel was am excellent base for us to explore the many wonders of Amsterdam.
Read more
Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Shawn McKay, Gastenservice/Front Office at Clayton Hotel Amsterdam American
Responded 4 weeks ago
Dear Guest, thank you very much for your positive review and comments. I am pleased to read that you for the hotel a excellent base for you to explore. We hope to welcome you back soon. Warmest reagrds, Shawn McKay - Guest Relations Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Dream824244 wrote a review Oct 2023
Derby, United Kingdom1 contribution
A lovely stay – but we’re still waiting for our deposit to be repaid! We stayed in the American/Hard Rock hotel in Amsterdam in April. We had a great room, good food and the staff were always very helpful. But six months later our deposit of 200 Euros hasn’t been repaid, despite calling the hotel and sending messages. We were told eventually that the money had been put into our bank account, but the bank had no trace of this. Our latest message has gone unanswered since June. What a disappointment after such a great stay. Other guests should check that this isn’t happening to them. If the hotel want to sort this, the reference is 3220621992
Read more
Date of stay: April 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Pay your security deposit back on a credit rathet than debit card and make sure you get it back!.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Ken Theuns, Gastenservice/Front Office at Clayton Hotel Amsterdam American
Responded Oct 25, 2023
Dear Dream824244, Thank you for taking the time to give us your feedback about your stay. I am are sorry to read about your depsoit not have been renturned to you and also that you did not got a good follow up. I would like to get in touch we you so I can have a look what happend. I tried to look up your booking with your reference number but could not find you in our system. Would you please send me an email to: jvanveen@claytonhotels,com. I am happy to read that you had a great stay. Looking forward to your email! With kindest regards, J. van Veen Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Amsterdam area.
PRICE RANGE
$163 - $281 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
american hotel amsterdam
FORMERLY KNOWN AS
Hard Rock Hotel Amsterdam American
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamDe Weteringschans / Centrum
NUMBER OF ROOMS
173
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

CLAYTON HOTEL AMSTERDAM AMERICAN - Updated 2023 Prices & Reviews (The Netherlands)

Frequently Asked Questions about Clayton Hotel Amsterdam American
Which popular attractions are close to Clayton Hotel Amsterdam American?
Nearby attractions include Escapist Amsterdam (0.1 miles), Happy Feelings Coffeeshop (0.2 miles), and Rembrandts Amsterdam Experience (0.1 miles).
What are some of the property amenities at Clayton Hotel Amsterdam American?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Clayton Hotel Amsterdam American?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Clayton Hotel Amsterdam American?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Clayton Hotel Amsterdam American?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Clayton Hotel Amsterdam American?
Conveniently located restaurants include Sherpa Restaurant, Namche, and Midtown Grill.
Are there opportunities to exercise at Clayton Hotel Amsterdam American?
Yes, guests have access to a fitness center during their stay.
Is Clayton Hotel Amsterdam American located near the city center?
Yes, it is 0.6 miles away from the center of Amsterdam.
Are any cleaning services offered at Clayton Hotel Amsterdam American?
Yes, dry cleaning and laundry service are offered to guests.
Does Clayton Hotel Amsterdam American offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Clayton Hotel Amsterdam American?
The staff speaks multiple languages, including English, Spanish, German, and Dutch.