Anantara Grand Hotel Krasnapolsky Amsterdam
Dam 9, 1012 JS Amsterdam The Netherlands
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About
#54 of 420 hotels in Amsterdam
Location
4.9
Cleanliness
4.6
Service
4.4
Value
4.1
2023 Travelers' Choice Best of the Best
Set in a historic building that dates back to 1855, Anantara Grand Hotel Krasnapolsky Amsterdam, formerly known as NH Collection Amsterdam Grand Hotel Krasnapolsky, is a landmark in Amsterdam. It is situated right on the main square and enjoys a privileged location overlooking the Royal Palace. Reach many of the city’s attractions on foot, such as the Van Gogh Museum, the Anne Frank House and the Rijksmuseum. Amsterdam Central Station is only seven minutes away. Recently renovated, Anantara Grand Hotel Krasnapolsky Amsterdam has 402 spacious contemporary rooms. There are 8 family rooms, 35 apartments with canal views and 10 premium triple rooms. Each has individually controlled air-conditioning, Nespresso machines, rain-effect showers and ultra-comfortable mattresses. The height of luxury is the Royal Suite, spread over two floors. A delectable breakfast is served daily in the grand 19th century Winter Garden. A perfect setting for a wedding, the hotel has 16 meeting rooms for up to 1500 people. Opened in April 2016, Michelin starred The White Room is a true gastronomic delight where Jacob Jan Boerma heads the kitchen. Grand Café Krasnapolsky is ideal for business lunches, enjoying views of the Dam Square. To unwind, head to Bar The Tailor and enjoy a cocktail
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Conference facilities
Banquet room
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Taxi service
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Butler service
Doorperson
Umbrella
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Minibar
Refrigerator
Electric kettle
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Dutch, German
Location
100Great for walkers
Grade: 100 out of 100
608Restaurantswithin 0.3 miles
320Attractionswithin 0.3 miles
Dam 9, 1012 JS Amsterdam The Netherlands
Name/address in local language
Getting there
NieuwmarktAmsterdam Metro7 min
Centraal StationBrussels Metro9 min
Rental CarsSee rental cars from $54/day
4333Reviews260Q+A100Room tips
Reviews
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We booked our second stay at krasnapolsky this September for my birthday. We added three more days because of changes in our plans, as advised by costumer service on email. When we checked in, it took a long time with the attendant claiming she was combining the bookings and that we’ll have no problems. Yesterday we were blocked from entering our rooms and had to wait at the reception again, were treated rudely, told we don’t have a second booking - after i showed the booking confirmation. When it was finally done, the manager dismissed us with no apologies. After paying for a 5 star hotel, i would expect better treatment and even compensation after being promised something by an attendant and then be halted in the middle of the stay.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel has a wonderful position on Dam Square which makes it so central. Warm welcome from Concierge taking our cases on arrival. Ushered through to Reception for check-in which was quick and easy. A young lady showed us to our room and helped explain the lighting, temperature control system, coffee machine and bathroom facilities. Although we had a rear facing room with views over the hotel roofs this was not important for our short stay. The shower was very efficient with immediate hot water and was easy to use. SAFETY : As an elderly man with balance issues, i would have welcomed a discrete wall handle on the side of the shower. We loved the large soft towels provided. The king-size bed was really comfortable and had two decent pillows. The flat screen TV was well positioned on the wall in front of the bed. I was impressed to find that the ceiling mounted fire alarms are regularly tested as I noted when engineers visited our room. The breakfast buffet was fantastic with a great variety of fruit, cereals, meats, cheeses and pastries tantalisingly displayed. It was lovely to enjoy unlimited freshly squeezed orange juice. The hot buffet was equally prolific and well presented. SAFETY : no handrail for the steep steps at the entrance (other staircases on the ground floor also need review. Overall this was a most enjoyable visit and i would not hesitate to recommend this hotel to family, friends and business colleagues.…
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Date of stay: September 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Book dinners in advance
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Arne Heuwekemeijer, General Manager at Anantara Grand Hotel Krasnapolsky Amsterdam
Responded 3 days ago
Dear Mr. Brianml990JG, Thank you for using this website to share your experience with Anantara Grand Hotel Krasnapolsky Amsterdam. We are very grateful for your kind words and to receive your recommendation. We are happy to read that you were able to enjoy our various breakfast buffet in the Wintergarden during your stay. We are also peleased to read that you had a good experience during checking in and that our staff members were able to assist you. Also we are taking your feedback regarding the safety issues serious and we have already contacted the departments involved. We truly look forward to welcoming you again in the future! With kind regards, Arne Heuwekemeijer – Hotel Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is NOT worth the money. The check in was an hour long because of their error. Then they forced us to move rooms on our last night because “a family” wanted our attached rooms. I was traipsed through the lobby by the manager Luke, in my housecoat to another room. This hotel is unprofessional and over priced. I have stayed at luxury hotels all over the world, and this hotel is a bad joke in comparison.
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Date of stay: September 2023Trip type: Traveled with friends
Room Tip: Avoid this hotel!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Loved everything about the hotel. The location, the friendliness of the employees, the rebrand & style of the hotel and the services provided. Would definately recommend staying here if you are in amsterdam as you cannot beat the location.
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Review collected in partnership with Minor Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Arne Heuwekemeijer, General Manager at Anantara Grand Hotel Krasnapolsky Amsterdam
Responded 4 days ago
Dear Mr./Ms. IlseK578, Thank you for taking the time to share your experience at Anantara Grand Hotel Krasnapolsky Amsterdam! To receive such a high rating is amazing. The entire team strives to provide the best experience possible and I am pleased to see that this reflects in your rating. The compliment of your rating will be shared with the team. We hope to welcome you back again in the near future! Kind regards, Arne Heuwekemeijer – Hotel Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mixed feelings on this hotel. Pros: Gorgeous hotel & very nice room! Can’t beat the location. Loved having the roof top patio. Watched the sunset over Dam Square. Loved all the lighting options. Lady that checked us in was super nice & so sweet! Cons: App difficult to use. Had to call front desk from cell for room service. We specifically booked the rooftop terrace to be able to smoke outside. We would never smoke in our room. When room service arrived, the guy must’ve smelled our items since we had them sitting out. He went and told front desk who rudely came up & knocked on our door while do not disturb sign was on to remind us we can not smoke in the room. It was very obvious we did not smoke in the room. We reiterated to them that he most likely smelled it bc it’s sitting out NOT bc we smoked in the room. Rudely all they did was remind us again when there was literally no smoke in the room. We again reminded them we didn’t and shut the door. Extremely rude to accuse people of this when we specifically booked the terrace to smoke outside. The guy that checked us out at the end was short and not pleasant at all. When we said we were calling an Uber to take us to the airport, they rudely advised that we would have to walk down the street to be picked up. Ubers supposedly not allowed to come up to the entrance though taxis can? No 5 star establishment would send their customers to walk down the street. The hvac was awful. No matter what it would keep going back to a super warm temp & would not stay cooling the room.…
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Arne Heuwekemeijer, General Manager at Anantara Grand Hotel Krasnapolsky Amsterdam
Responded 6 days ago
Dear Mr./Ms. Pigglestate, First of all, I would like to thank you for rating Anantara Grand Hotel Krasnapolsky Amsterdam on this website. I am glad to learn that you had a comfortable stay with us at our beautiful centrally located hotel and also to know that the ambience of our property exceed your expectation. On behalf of the entire team, I would like to offer you our sincerest apologies for the inconveniences regarding the transport in Dam square area and especially for the misunderstanding and miscommunication regarding the smoke. I am grateful that you brought this issue to our attention since we take our guests experiences seriously and I would like to inform you that we have already contacted the departments involved and are currently looking into how we can avoid any more situations like this from happening again in the future. Nevertheless, I would like to thank you very much for the appreciation you gave our location since this is truly one of the best assets of our hotel which allow our guests to explore Amsterdam and all it offers. If you give us the opportunity to regain your trust, we will gladly offer you the best that our guests enjoy every day. To show you the improvements we hope you will give us a second chance. Then we will personally look after your reservation and will execute any additional arrangement for your stay. Sincerely, Lana de Wit – Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
U celebrated my birthday here today and had the best time. Staff Aida and Rosanna were so nice and made sure all my wishes came true. They made us mimosas for breakfast and gave us chocolate. Baby is the sweetest ladies I have ever met they deserve so much recognition for this position as they sang happy birthday in English as well as Tagalog and Dutch.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Arne Heuwekemeijer, General Manager at Anantara Grand Hotel Krasnapolsky Amsterdam
Responded 1 week ago
Dear Ms. G213LUbiancap, Thank you for taking the time to share your experience with Anantara Grand Hotel Krasnapolsky Amsterdam on this website. How wonderful to read that the team was able to provide an Indigenous Experience! We intend to make every stay at our hotel a memorable one. Thank you for letting us be a part of your birthday. It was truly an honour! The next time you will be in Amsterdam, we hope that you will stay with us again! With kind regards, Arne Heuwekemeijer – Hotel Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very much enjoyed the experience at this hotel. Excellent locations, rooms and service. However, the experience was next level thanks to two individuals of the team, Jill from guest relations and Erben from the concierge team. They both helped us with every need and made sure that nothing was missed during our stay including a kind gesture for my birthday. Wanted to note that if you want to stay at a great hotel do stay here but if you want to have an outstanding experience while here look for Jill and Erben.
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Arne Heuwekemeijer, General Manager at Anantara Grand Hotel Krasnapolsky Amsterdam
Responded 1 week ago
Dear Ms. 671anamariam, Thank you very much for taking the time to rate Anantara Grand Hotel Krasnapolsky Amsterdam on this website. Our aim is to provide an extraordinary service and experience for our guests. I am delighted to read we were able to do so. To be mentioned is a sign of appreciation and a lasting memory. Furthermore, I am happy to read that Jill and Erben were able to contribute in such a manner to your stay. On behalf of the entire team, it would be our pleasure to welcome you back again soon! With kind regards, Arne Heuwekemeijer – Hotel Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently stayed at the Anantara for business and found the service to be absolutely exceptional. The rooms were luxurious and spotless. But the front desk service is where the hotel trusty shined. Thank you to the kind and professional staff, though special thanks goes to Bahar who went above and beyond in helping to resolve numerous issues with my travel & stay. I can’t wait to return!
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Date of stay: September 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Arne Heuwekemeijer, General Manager at Anantara Grand Hotel Krasnapolsky Amsterdam
Responded 1 week ago
Dear Mr./Ms. mikemE3048OM, Thank you for sharing your experience at Anantara Grand Hotel Krasnapolsky Amsterdam with us on this website. The service of our hotel includes aiming for an Indigenous Experience for all our guests and it brings me great pride to see that we were able to do so during your stay. I am grateful for your positive comments regarding the hospitality and genuine service of our team members and I am proud to read that Bahar was able to contribute in such a manner to your stay. Furthermore, I would like to thank you for your kind words regarding the cleanliness of our property as well as our luxurious ambience. It is lovely to hear that we exceeded your expectation! It was our pleasure to welcome you to our hotel and we hope to do so again in the near future! With kind regards, Arne Heuwekemeijer, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are no extras here but the worst is the prison like room. The rooms are equivalent to the worst dorm room. Find a different hotel! The online pictures are of a different hotel; there are no rooms that size. Really angry!
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Date of stay: September 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Arne Heuwekemeijer, General Manager at Anantara Grand Hotel Krasnapolsky Amsterdam
Responded 3 days ago
Dear Citydweller065, Thank you for taking the time to share your experience at out hotel via this website. We're truly sorry to hear that your experience didn't match your expectations. Our goal is always to provide our guests with an accurate representation of our rooms through the pictures and descriptions online, and we sincerely apologize if that wasn't reflected in your stay. Reviews like yours are how we discover areas to improve, so your feedback is highly valuable to us. We genuinely strive to create a pleasant environment for our guests, and it seems we fell short this time. Please feel free to reach out to our hotel to elaborate your experience further with us and we hope to have the opportunity to make your next stay with us much more enjoyable. Kind regards, Lana De Wit - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst experience ever with a 5 stars hotel and platinum membership, I have been waiting for my check-in around 1.5 hours room not as booked, reception staff not trained. They guided me the wrong way to my room!
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Review collected in partnership with Minor Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Mevrouw Van Dree, Owner at Anantara Grand Hotel Krasnapolsky Amsterdam
Responded 6 days ago
Dear Mr. Mandili, Thank you for taking the time to share your experience with us via this website. The satisfaction of our customers is our priority, unfortunately we did not succeeded this time. Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning your check-in process and are taking necessary action to ensure our typically high standards are retained. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Hopefully we may welcome you back and show you the improvements. Best regards, Fatima Medina Agis Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$377 - $552 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh hotels amsterdam, nh hotel amsterdam, nh grand hotel krasnapolsky
FORMERLY KNOWN AS
NH Grand Hotel Krasnapolsky
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamOld Center / Dam Square & Damstraat / Red Light District (De Wallen) / Centrum
NUMBER OF ROOMS
402
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Claim Your ListingANANTARA GRAND HOTEL KRASNAPOLSKY AMSTERDAM - Updated 2023 Prices & Reviews (The Netherlands)
Frequently Asked Questions about Anantara Grand Hotel Krasnapolsky Amsterdam
Which popular attractions are close to Anantara Grand Hotel Krasnapolsky Amsterdam?
Nearby attractions include House of Rituals (0.3 miles), Brews & Tales Amsterdam Craft Beer Tour (0.3 miles), and Museumphoto (0.1 miles).
What are some of the property amenities at Anantara Grand Hotel Krasnapolsky Amsterdam?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Anantara Grand Hotel Krasnapolsky Amsterdam?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Anantara Grand Hotel Krasnapolsky Amsterdam?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Anantara Grand Hotel Krasnapolsky Amsterdam?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
What are some restaurants close to Anantara Grand Hotel Krasnapolsky Amsterdam?
Conveniently located restaurants include Restaurant Bougainville, EatWith: Martine of Amsterdam, and The Yeti - Nepali & Indian Restaurant.
Does Anantara Grand Hotel Krasnapolsky Amsterdam have airport transportation?
Yes, Anantara Grand Hotel Krasnapolsky Amsterdam offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Anantara Grand Hotel Krasnapolsky Amsterdam located near the city center?
Yes, it is 0.3 miles away from the center of Amsterdam.
Are any cleaning services offered at Anantara Grand Hotel Krasnapolsky Amsterdam?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Anantara Grand Hotel Krasnapolsky Amsterdam?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Anantara Grand Hotel Krasnapolsky Amsterdam offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.