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Cheaper
Average
Higher
About
4.5
#36 of 412 hotels in Amsterdam
Location
4.9
Cleanliness
4.8
Service
4.7
Value
4.3
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
One of Amsterdam’s oldest and finest 5-star hotels, Tivoli Doelen Amsterdam Hotel was recently renovated in 2015. During the past three centuries, Empress Elisabeth of Austria and the Beatles have taken rooms here. Located in the heart of the city, the hotel is close to Dam Square, the Anne Frank House, canal boats, the Heineken Brewery and the Van Gogh Museum. It is also only a short walk to the shopping district, bars and restaurants. The 81 refurbished rooms are designed in classical tones with red and gold accents. They let in natural light through large windows and many look out over the Amstel river. For guests’ comfort, there are premium mattresses, pillow menus, rain-effect showers and Nespresso machines in each room. Fresh breakfast is served daily, featuring a large spread that includes local specialty dishes, gluten-free options and dishes made-to-order. If you prefer to stay in, you may also use the 24-hour room service. The hotel has free Wi-Fi and beautiful summer terrace.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Tivoli Doelen Amsterdam Hotel receives high marks for its cleanliness, with guests often praising the pristine condition of rooms and the quality of the toiletries provided. While opinions on value are divided due to pricey amenities and smaller room sizes, the hotel's prime central location is widely celebrated for its convenience to Amsterdam's attractions.
The service garners positive reviews for staff's warmth and efficiency, despite occasional hiccups. Although room experiences are a mixed bag, with commendation for views but criticism over noise, the hotel's overall atmosphere, with its boutique elegance, is frequently lauded.
Location
Central
Atmosphere
Elegant
Rooms
Cramped
Value
Expensive
Cleanliness
Spotless
Service
Helpful
Amenities
Satisfactory
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This was my first time staying at the NH Doelen with my boyfriend, having stayed at the NH Krasnapolsky in the past. However, our stay here was absolutely outstanding. It is a small hotel, but this makes it all the more special, with staff being extremely friendly and welcoming from the minute you arrive. Our room looked out over the canal which gave us an unrivalled view of the fireworks on New Year's Eve. Location is perfect as you can quite literally reach all the attractions you would want to see within a 30 minute walk maximum. With that being said, this hotel is close to Dam Square, the tulip market etc. to name but a few. The room itself was simplistic but still stunning, and the shower was amazing. I don't think it's a question of if we would stay here again, it's when. Simply excellent.
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Date of stay: December 2019
Rooms
Location
Service
Room Tip:A canal view room is a must for quietness and of course, the view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from C_Rothbauer, General Manager at Tivoli Doelen Amsterdam
Responded Jan 6, 2020
Dear Mrs. Lamb, thank you very much for taking your time to provide feedback. First of all I would like to wish you and your boyfriend all the best for a happy, prosperous and healthy New Year! It is a delight to read your review about the outstanding experience you had at NH Collection Doelen. With 81 rooms and suites, our property is all about personalizing your stay and my team goes above and beyond to make you feel the extraordinary. It is with great pleasure to share your wonderful words. I am already looking forward to welcome you back again soon. Best wishes, Christian Rothbauer General Manager
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Me and my fiance stayed in this hotel from Wednesday 8th Jan - Saturday 11th (3 nights) and just wow, it was simply amazing. One of the best 5* hotels I've stayed in, the staff are so lovely and go above and beyond to help, they're very accomodating and friendly and are always there if you need anything. Our room was upgraded to a superior canal view and it was breathtaking, the view was lovely, they also had heart balloons and petals on arrival as well as chocolates, nothing goes unmissed here. The hotel it self is around 10 minutes from red light district and 15 mins walk to centraal station, it is a lovely location. If you are thinking at staying at this hotel don't even question it, as you can see by all the reviews it is one of the most amazing hotels. Thanks again to all the staff at Doelen! Simply amazing!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christian R, Guest Relations Manager at Tivoli Doelen Amsterdam
Responded Jan 13, 2020
Dear Guest, We appreciate the time you took to write about your experience at NH Collection Amsterdam Doelen.We are delighted to hear that you had a good experience with our hotel. It would be our pleasure to welcome you back if you plan to visit Amsterdam again. Best wishes, Marja Guest Relations
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Fantastic location all with 20-30 mins walk to major museums and art galleries. Warm friendly welcome from moment of walking into hotel and all staff made time to said hello and chit chat whenever you past by. Amber at reception was amazingly friendly and recommended few places to eat and visit during our stay. Some recommendations were good and some awful but she showed great enthusiasm and genuine interest during our stay. Doormen (both of them - sorry I forgot their names) were very friendly and helpful with chatting and giving us the history of the hotel and how to get around Amsterdam. Rooms are bit tight especially of you are travelling with lots of luggage, but very clean and well laid out. We had a Deluxe room with canal view and balcony which offered us amazing view of the New Years fireworks and the city centre. Would highly recommend this hotel and we will definitely stay here again whilst in Amsterdam.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip:book canal view high floor with balcony
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from C_Rothbauer, General Manager at Tivoli Doelen Amsterdam
Responded Jan 9, 2020
Dear Max, thank you very much for taking your time to share your experience with us. I am delighted you had an excellent stay with us. Nestled between the canals, NH Collection Doelen is the perfect location to explore the city. Grand sights like the Royal Palace or Museum Quarter are a short stroll, or bike ride as the locals would do, away. Every staff member takes pride in being your host, ensuring you feel the extraordinary. It is with pleasure to share your feedback with the team, in particular Amber, Bert and Sander. Of course we strive to give the best recommendations and it is good to know which places you disliked, so we can reevaluate. If you are looking for more spacious accommodations, I recommend our premium category or junior suites. Please let us know if you like to see other options upon arrival. I am looking forward to welcome you back again in the near future. Best wishes, Christian Rothbauer General Manager
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Love the bed and pillow, I had really good sleep there. Any chance to knows what the pillow brand is? Staff are really helpful, enthusiastic and glad to provide help. Free still and sparking water are provided in the lobby in the day time.
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Review collected in partnership with NH Hotels
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from C_Rothbauer, General Manager at Tivoli Doelen Amsterdam
Responded Jan 3, 2020
Dear traveller, thank you very much for taking your time to provide feedback. I am delighted you had a cozy stay with us and particularly mention the pillows. Please feel free to reach out to us directly, so we can provide you with the details. Each and every team member takes pride in being your host, ensuring you feel the extraordinary. It is with pleasure to share your praise with all! Hopefully I have the opportunity to be your host again soon. I wish you all the best, Christian Rothbauer General Manager
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My wife and I have just returned to the UK after a short three night stay in Amsterdam at the Doelen. This hotel was ideally placed for a short break as it is incredibly accessible to all of central Amsterdam. We had a room facing the canal and it was excellent. Decent bed, fab shower and everything that you need although (and this is my only criticism) really quite small with a tiny shower room and not really enough space to spend more than a couple of days in. On the very plus was a superb, high quality breakfast with freshly squeezed orange juice and a chef on standby to knock up eggs any which way that you like them. The major plus were truly excellent staff who were to a person, polite efficient and helpful. I was slightly shocked on check out to get a bill for about £50 as a tourist tax but that is obviously nothing to do with the hotel. All in all, an excellent place to stay although if we did visit again I would want a slightly larger room. Thank you to all the staff for a lovely stay.
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Date of stay: April 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NH Collection Doelen, General Manager at Tivoli Doelen Amsterdam
Responded Apr 12, 2022
Dear Guest, Thank you for writing your review and it was a pleasure to have you as our guest at NH Collection Amsterdam Doelen. We are happy to know that you had an enjoyable time with us and do appreciate that the service provided by our staff had a very positive impact during your trip to Amsterdam. Your compliments will be shared with the team and we hope to welcome you back. Kind regards, Ludo de Jong General Manager NH Collection Doelen
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We would like to thank Christian, Michelle and Marije and all the staff for making us feel at home. The room its simply amazing and everyone made their best to make us feel at home with bubbles, extra heaters, flowers and the chocolates. WE WILL DEFINITELY come back. Thank you for making our stay completely personal and making us feel especial.
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Review collected in partnership with NH Hotels
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from C_Rothbauer, General Manager at Tivoli Doelen Amsterdam
Responded Mar 15, 2020
Dear Miguela, thank you very much for taking your time to provide feedback. It is wonderful to read you had an amazing stay with us and even felt at home! I am delighted you enjoyed the room as well as all the special attention. Each and every team member takes pride in being a host. I will gladly share you message with them. Hopefully I have the opportunity to welcome you back again soon. Best wishes, Christian Rothbauer General Manager
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This is a fine hotel with lots of style and heritage. Every staff member we encountered was excellent. All were friendly, professional and really made you feel valued as a customer. The lobby manager was particularly welcoming, even arranging at short notice a fine table on a nearby restaurant with great views over the canal. A slighltly lower price would make this a must for stays in the centre of Amsterdam
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Review collected in partnership with NH Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NH Collection Doelen, General Manager at Tivoli Doelen Amsterdam
Responded May 4, 2022
Dear Guest, Many thanks for your praising words and for taking the time to write this wonderful review. We are truly happy to read that you enjoyed your stay here with us. We are looking forward to your next visit in Amsterdam and it would be a pleasure to welcome you again at NH Collection Doelen. Kind regards, Ludo de Jong General Manager NH Collection Doelen
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On the plus side: the staff are fabulous. They’re friendly, very helpful, informed and generous with their time. The hotel is in a great location as it’s close to a metro and within walking distance of just about any place you’d like to be. Granted it could be 25 min walk but it’s fun. The rooms are very comfortable - great bed, good linen, well serviced and nicely decorated. And the breakfast is excellent: there’s a wonderful selection and everything is fresh and delicious.
Here are the negatives: the hotel is flanked by a canal on the 1 side and a narrow street on the other. At this time both sides are very noisy. There is construction in a building opposite so it’s bad during the day on the street side and drunk groups keep you up most nights if your room is on the canal side. It’s most unfortunate. I slept with ear plugs and a white noise machine and could still the shouts/ laughter often until 4am.
There are small signs that the hotel needs maintenance: the leather-like chair in our room was badly scratched and the carpet had small stains. We had 1 meal in the evening and that was poor- not anything like the breakfasts we enjoyed every day.
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Date of stay: June 2022Trip type: Traveled with friends
Room Tip:Some of the rooms are very small .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NH Collection Doelen, General Manager at Tivoli Doelen Amsterdam
Responded Jul 11, 2022
Dear Guest, Thank you very much for your feedback. We are very happy to hear that you enjoyed the room facilities and breakfast. We do recognize that not everything was up to your expectations. May we ask you kindly to get in contact with us? In this way we can improve our services were possible. We do hope to welcome you back in NH Collection Doelen Amsterdam. Warm Regards, Ludo de Jong General Manager NH Collection Doelen Amsterdam
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We loved the Tivoli Doelen for the beauty of the hotel, the delicious breakfast, and the wonderful location. However, there is a significant noise issue on the street side of the hotel. It's not a minor issue- for us, it almost ruined our vacation. Fortunately, the hotel staff worked with us and moved our room, but we did have a couple of sleepless nights. I wish I had be aware of this before booking my stay- I would definitely stay at this hotel again for all of the reasons listed above, but I would want to make sure that I had a quiet room. Also, make sure that you request luggage racks to set up your luggage- they are not in the room. Finally, if you book a Superior room, you may want to make sure that you are given one that has the sink in the bathroom, not outside of it. The staff at the hotel were overall very genuine and caring, although we had a challenging beginning to our stay.
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Review collected in partnership with NH Hotels
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tivoli Doelen Amsterdam, General Manager at Tivoli Doelen Amsterdam
Responded Oct 12, 2023
Dear Guest, Thank you so much for taking the time to share your feedback with us. We are very pleased to hear that you had a good experience with our hotel style, breakfast, location and especially with the help and attention of our staff. Your compliments will definitely be shared with our entire team. Our sincere apologies for the inconveniences that you have experienced with regards to the noise from outside. The comments and suggestions of our guests are very important to us in order to improve our services. We do take your feedback with regards to the noise very serious and will ensure you that we will review the isolation of the room in order to make every guest feel special and appreciated. It was our greatest pleasure hosting you and hopefully we may welcome you back in the near future. Kind regards, Ludo de Jong General Manager Tivoli Doelen Amsterdam
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Our nightly room rates ranged from 500 to 674 Euros per night, before city taxes. For that we received a dysfunctionally sized room on the 3rd floor; it was tapered by several feet from one end to the other. It was so narrow at one end that the lamp on the desk was in front of the TV! The bldg is worn and tired and while the canal provided a nice view, the external noise will keep you up at night. This was the fourth hotel we stayed at during our three week trip. While all the hotels weee rated 5 star, this was The singularly worst! The hotel appears to have significant labor issues as they are employing contract workers on a daily basis. The breakfast was lacking in variety, presentation and taste. We were not the only guests to experience difficulty ordering an omelette in the AM. The rain shower was clogged and not enough room to reasonably place the trash receptacle in the bathroom. Afternoon tea in the bar area seemed to tax the staff?? My recommendation would be to avoid this hotel until they update the rooms, fix their staffing issues and determine to provide a 5 Star experience for the price they are charging for their rooms!!
P.S. I am a Gold Status NH Hotel client if that helps you understand what you might expect.
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Date of stay: April 2023Trip type: Traveled as a couple
Room Tip:Avoid this hotel!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from NH Collection Doelen, General Manager at Tivoli Doelen Amsterdam
Responded Apr 15, 2023
Dear Guest, Thank you for taking the time to share your feedback with us. We feel very sorry to read that you experienced inconveniences during your stay. As it is our goal to make sure your stay is extraordinary. Please be informed that this does not meet up to our standards at all. The comments and suggestions of our guests are very important to us in order to improve our services. Therefore, we take your feedback very serious. We truly do hope that we may welcome you back in the near future and provide you a stay with the services and facilities you may expect from us. Kind regards, Ludo de Jong General Manager Tivoli Doelen Amsterdam
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Dear Guest,
Thank you so much for your interest in Tivoli Doelen Amsterdam.
You can book a room with Canal View via our website or you can contact us directly via doelen@tivoli-hotels com or (+31) 20 554 0600.
In case that we can assist you with anything else, please don't hesitate to contact us directly.
Kind regards,
Amber Alexandre
Guest Relations Manager
Tivoli Doelen Amsterdam
Dear Guest,
Thank you for your interest in Tivoli Doelen Amsterdam.
All our rooms are equipped with an ironer and ironer board.
In case you have any further questions or if we can assist with making a reservation, please contact the hotel directly.
Kind regards,
Amber Alexandre
Guest Relations Manager
Tivoli Doelen Amsterdam
Dear Guest,
Thank you for your question and interest in Tivoli Doelen Amsterdam.
In our room category Suite with Canal View it is possible to accommodate 3 persons and have an extra sofa bed.
In case you have any further questions or if we can assist with making a reservation, please contact the hotel directly.
Kind regards,
Amber Alexandre
Guest Relations Manager
Tivoli Doelen Amsterdam
Dear Guest,
Thank you for your question and interest in Tivoli Doelen Amsterdam.
In the Superior Room it is unfortunately not possible to accommodate 3 persons. In our room category Suite with Canal View it is possible to accommodate 3 persons and have an extra sofa bed.
In case you have any further questions or if we can assist with making a reservation, please contact the hotel directly.
Kind regards,
Amber Alexandre
Guest Relations Manager
Tivoli Doelen Amsterdam
"Be aware that the roads in this area are mostly one way which means it can cost up €40 for a taxi from Central rail station. The cars all have to drive around in circles.
"
There are more places to choose from in the Amsterdam area.
PRICE RANGE
$288 - $442 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
nh doelen hotel amsterdam
FORMERLY KNOWN AS
NH Doelen
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamOld Center / Red Light District (De Wallen) / Centrum
NUMBER OF ROOMS
81
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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