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Intercontinental Amstel Amsterdam

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Professor Tulpplein 1, 1018 GX Amsterdam The Netherlands
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Traveler (1143)
Room & Suite (358)
Dining (178)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 12/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Intercontinental Amstel Amsterdam
Updated 12/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#71 of 419 hotels in Amsterdam
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.0
Travelers' Choice
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Babysitting
Valet parking
Paid private parking on-site
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Wine / champagne
Highchairs available
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Outdoor furniture
Butler service
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
Minibar
Electric kettle
Bath / shower
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
City View
Languages Spoken
English, Dutch

Location

Full view
100Great for walkers
Grade: 100 out of 100
71Restaurantswithin 0.3 miles
29Attractionswithin 0.3 miles
1333Reviews24Q+A100Room tips
Traveler rating
  • 996
  • 193
  • 76
  • 37
  • 31
Time of year
Traveler type
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Selected filters
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  • English
Popular mentions
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Most Recent
Laceyrs wrote a review Sep 2022
Lacey, Washington163 contributions61 helpful votes
Room was very comfortable and very well maintained. Didn't care much for their restaurant food...too gourmet for us. Staff was very helpful and always on hand to help with my mobility issue going into and out of the hotel. Enjoyed our stay.
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Date of stay: April 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rudolf Van Dijk, General Manager at Intercontinental Amstel Amsterdam
Responded 3 weeks ago
Dear Laceyrs, Thank you for taking the time to share your experience at The Amstel Hotel. We are delighted that you have had a wonderful time with us. I'm sorry the Restaurant couldn't meet up to your expectations. I also shared your feedback with the team, as I am sure they would be happy to hear your kind words. I hope we can welcome you back, when your travels bring you back to Amsterdam. With kind regards, Rudolf van Dijk General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zainab143 wrote a review Sep 2022
Dubai, United Arab Emirates52 contributions46 helpful votes
Great location, beautiful views, and excellent service (especially the concierge). It was unfortunate that their lobby coffee shop was closed as it’s sooooo lovely!! You can rent bikes from the concierge and go around Amsterdam; Amsterdamian style ;)
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Choose the canal view rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rudolf Van Dijk, General Manager at Intercontinental Amstel Amsterdam
Responded 3 weeks ago
Dear Zainab D, Thank you so much for sharing your experience with our Amstel Hotel. I am pleased to read that your stay met your expectations. Your satisfaction is our greatest reward. We hope to welcome you again when your travels bring you back to Amsterdam. Kind regards, Rudolf van Dijk General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RoLi wrote a review Sep 2022
San Diego, California7 contributions12 helpful votes
Until we stayed at the Amstel, I always trusted the Intercontinental brand...not anymore. Be very careful before choosing the Amstel. Here the review: Overall: this is a dated, old hotel that is very understaffed. We had booked two nights, but wanted to check out as soon as we got there. (But it was midnight and we had no choice.) Look closely at the photos and read the real reviews--this is not where to stay. We love old hotels--they are irreplaceable. Unfortunately, the Hotel Amstel is very long in the tooth. It must have been last renovated in the late 1980s or early 1990s. It's tired. We paid, $800/night and felt very ripped off. Staff: Wonderful. They try hard, but they are massively understaffed. We were arriving late and wanted to ensure our suite would have an roll-away bed for our daughter. The operator said, "we are very busy and someone will have to call you back" Answer: 3-4 hours. To their credit, they called back in 4 hours. However, when we arrived at midnight, there was no bed. At 1am a bed finally arrive--there was only 2 people working. I feel sorry for the staff as there is not enough of them. Room: This is a dated hotel. The couch looked like they bought it from a college dorm in the 1990s. My wife suggested putting a towel down before sitting on it. The rug was gross, we literally rolled it up and hid it under the couch. This is like the old grand hotel that they neglected to renovated and it's running on it's last breaths. Draped don't close, so let's in light Hotel: The setting on the river is nice. The exterior of the hotel is beautiful. The pool area is cool. Everything else is really tired. Location: Good, not great. It's out of the center of things. Net: there are lots of great hotels in Amsterdam, this is not one of them.
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Date of stay: August 2022
Rooms
Cleanliness
Service
Room Tip: Don't stay here. Definitely ask for a non-adjoining room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sophie Hamilton, Other at Intercontinental Amstel Amsterdam
Responded 3 weeks ago
Dear Rol863, Thank you very much for sharing your experience with us at the Amstel Hotel. I'm sorry to read that we were not able to meet your expectations. I have shared your feedback with the relevant departments within our team. We value our professionalism and would like to welcome the opportunity to investigate your experience in more details. Please feel free to contact us: sophie.hamilton@ihg.com Hopefully we can welcome you back soon in our beautiful city of Amsterdam. Kind regards, Sophie Hamilton The Amstel Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Panos Inglesis wrote a review Sep 2022
Santorini, Greece50 contributions28 helpful votes
We stayed around the end of August in this great hotel. The rooms are spacious and bright, mattress was very good, the views from our windows to the river were gorgeous! Service was very good although it could be a little more friendly in terms of hospitality but overall a great stay!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Rudolf van Dijk, General Manager at Intercontinental Amstel Amsterdam
Responded 3 weeks ago
Dear Panos I, Thank you for sharing your review from the Amstel Hotel! I am delighted to hear you had a pleasant stay. I have also shared your review with the team so that everyone can take your feedback into account. We hope to welcome you back anytime soon, when your travels bring you back to Amsterdam. Rudolf van Dijk General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stamatis K wrote a review Aug 2022
1 contribution
I tried to book a surprise dinner once and the service and communication between them (reception/service supervisor)and me was so complicated and seemed that nobody was informed about what I was trying to do(availability,hours etc),that in the end I had to cancel because I was frustrated. I wanted to try another time so after a few days me and my partner call the hotels reception and..Trying to make a reservation for having dinner and make a surprise for my partner on her birthday. On that day we wanted to find out if we can arrive there with the boat and park it at the hotel. When we called,immediately they held us on the line for 4 minutes. Somebody eventually answered but couldn’t help us with our question and that someone would call us back.Two hours later we had a missed call and we call back but nobody had an answer about if we can arrive with the boat. We waited to be called back which never happened.We called again twice to say that we really need to know as we were about to leave with the boat. After being put on hold every time for several minutes we got the reaction that she put it on emergency but still, never got a call so we decided to take the “risk”. I also made a call and ask the receptionist if I can bring my 14,5 y.o. dog pet, a jack Russel terrier with me and they said that if it was a small dog on a leash we could bring him. So we did. We arrived at the hotel and parked the boat in front of it. Nobody noticed our arrival,nobody came to accept us or ask us anything. When we take a seat the waitress informs us that dogs are not allowed. I told her that I asked at the reception if my dog was allowed and they answered me positively only but then again she just repeats that dogs are not allowed. Unbelievable reaction for a waitres at a 5 star hotel. I had arranged to arrive earlier at the hotel and inform the reception that I want to make a surprise at my partner,give her a present and some kind of dessert in the end of our dinner. Instead of a surprise,the waitress that was disrespectful about my dog by the way she handled it,she had also revealed at my partner that I had arranged a surprise for her and she also said happy birthday to her. Amazing,I asked for a surprise and she reveals it from the first minutes. She ruined my surprise while I had informed the reception that it’s going to be secretly in the end and a surprise. I went to talk to our waitress as I was upset and I explained her nicely that it was a surprise and that she shouldn’t reveal it,I had to repeat it three times because she was trying to support the fact that she revealed my surprise again with big disrespect and with a rude way. She didn’t even apologize and try to put the responsibility outside of herself. Finally I just asked her to bring the surprise present and the dessert 15-20mins after our last plate of food. She sent the manager to tell us the same story about my dog and he added that they have a non-tolerance policy with dogs. Again we said that we called,they confirmed and we brought him so they should find a solution to host us. At this part he completely ignored and eventually said he would see what he can do to find a place for us. In the end we got a nice but in the breakfasts area table and the food that we tasted was not at all a 5 star hotel experience. It was amazingly medium in taste and inspiration. We both liked the cabbage and the burrata but all the rest were so “not a 5 star level of taste”. The supervisor was really nice and we could feel that he wanted to make up for it. Overall, this was Not a 5 star hotel service/communication/tastes and in general anything that we experienced that evening we were and are very disappointed as it was a special occasion and nothing went as it had to. It seemed that there was not a line that everyone follows and a Really Bad service concerning my surprise and how they handled my dogs subject. Nobody checked us when we arrived by boat or welcome. I would definitely not choose to visit the hotel again.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rudolf van Dijk , General Manager at Intercontinental Amstel Amsterdam
Responded 5 weeks ago
Dear 959stamatisk, Thank you for sharing your review. I am very sorry to hear you were disappointed with the service you received. We strongly value our professionalism and would welcome the opportunity to investigate this in more detail. Could you please contact me directly at sophie.hamilton@ihg.com So I can ensure this is resolved? Kind regards, Sophie Hamilton The Amstel Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emmy DJ wrote a review Aug 2022
Wolvega, The Netherlands13 contributions
with 9 ladies enjoying a wonderful experience: High Tea served in 4 courses, all lovely made and with very nice selected teas. We also had a glass of prosecco and the food was delicious. very nice staff, letting us stay even when the time was up, no pressure at all, so in all: recommended if you want to have a taste of luxury!
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rudolf van Dijk, General Manager at Intercontinental Amstel Amsterdam
Responded 3 weeks ago
Dear emmydj1951, Thank you for sharing your feedback with us. We are delighted to hear you enjoyed our Afternoon Tea in the Amstel Hotel. I will make sure to share your kind words with the team, as I'm sure they would love to hear it. We look forward to welcoming (and your friends) back in the future. Kind regards, Rudolf van Dijk General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peter F wrote a review Aug 2022
Ryomgaard, Denmark93 contributions71 helpful votes
Friendly staff, very good breakfast. The breakfast rooms has a wonderful view to the Amstel - plan at least 1 hour to enjoy the start of the day. The rooms where amazing - even we had not the canal view, we enjoyed the features and the space. As the hotel is about 20 minutes walk from the centrum it is quiet in the evenings. The A-Bar has a terrace overlooking the Amstel as well.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Rudolf van Dijk , General Manager at Intercontinental Amstel Amsterdam
Responded Aug 18, 2022
Dear T1990VUpeterf, Thank you so much for sharing your review with us. I am pleased to read that your stay met your expectations. Your satisfaction communicated here is our greatest reward. We hope to welcome you again when your travels bring you back to Amsterdam. Kind regards, Rudolf van Dijk General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RockyMtnMama wrote a review Aug 2022
6 contributions6 helpful votes
My sister-in-law and I took our young daughters for High Tea at the Amstel Hotel, and from the moment we walked into the breathtaking lobby, I just new this would be an unforgettable experience! The pictures don't do the tea room justice - it was simply stunning, and had gorgeous views over the Amstel river. Even the music (think Ella Fitzgerald and Etta James) was played at the perfect volume - loud enough to create ambiance, but quiet enough not to distract. Format-wise, this was a little different from other High Teas I have attended, in that it was a 4-course menu, with each course accompanied by a pre-selected tea. I tend to be a little picky about tea and confess I was a tiny bit irritated at first that I couldn't choose my own, but now I'm SO glad that's how they do it! Each tea (including a couple that I would NEVER have thought to try otherwise) was delicious and perfectly-matched to the food, and our server described each tea as it was brought to our table so we could more fully appreciate the flavors. Each course of the food was presented beautifully, and the serving sizes were perfect. There are a couple really unusual (yet delicious!) dishes, but also the usual favorite High Tea staples, like finger sandwiches and excellent scones. The staff was so kind to the girls and made all of us feel welcome and incredibly special. I would absolutely do this again on a return trip to Amsterdam, and I'm so, so glad we chose the Amstel for our special mother-daughter tea!
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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knutzen_ormeling wrote a review Aug 2022
Amersfoort, The Netherlands85 contributions70 helpful votes
If you wöuld like to spoil yourself and get some good oldfashioned service, take a High-tea at the Amstel. We had a great place at the Windows, overlookig the Amstel river. All the food is delicious and definitely what you not normally get with every other high-tea what you can get in any other place. It's definitely a level up.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rudolf van Dijk , General Manager at Intercontinental Amstel Amsterdam
Responded Aug 15, 2022
Dear Knutzen_ormeling, Thank you for sharing your review of the Amstel Hotel with us. We are delighted to hear you enjoyed our Amstel afternoon tea and our service. Kind regards, Rudolf van Dijk General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ChloeK wrote a review Aug 2022
Washington DC, District of Columbia5 contributions1 helpful vote
We had an exquisite time at the Amstel hotel last week! The property is magical and has the perfect location. The staff went above and beyond to make sure every whim was catered to, especially Duncan, who even had the kitchen make us poffertjes when we couldn't find any and had promised some to our son! Usually I don't take the time to write reviews but this experience was truly stellar and we hope others can enjoy the same level of luxury, pleasantness, and fun. Thank you, Amstel! We will be back!
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rudolf van Dijk , General Manager at Intercontinental Amstel Amsterdam
Responded Aug 15, 2022
Dear Chloeamore, Thank you for taking the time to write your feedback of the Amstel Hotel. We are so happy to hear you enjoyed your stay and the attention of my colleagues. I will share your feedback with my team as I am sure they will also be very happy to hear your kind words. We look forward to welcoming you back in the future. Kind regards Rudolf van Dijk General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$486 - $660 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental amstel amsterdam hotel amsterdam, intercontinental amsterdam
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamWeesperbuurt En Plantage / Plantage & the East / Centrum
NUMBER OF ROOMS
79
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Frequently Asked Questions about Intercontinental Amstel Amsterdam
Which popular attractions are close to Intercontinental Amstel Amsterdam?
Nearby attractions include Koninklijk Theater Carre (0.2 miles), Coffeeshop Amsterdam IBIZA (0.2 miles), and Magere Brug (0.3 miles).
What are some of the property amenities at Intercontinental Amstel Amsterdam?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Intercontinental Amstel Amsterdam?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Intercontinental Amstel Amsterdam?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Intercontinental Amstel Amsterdam?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Intercontinental Amstel Amsterdam?
Conveniently located restaurants include Ku Kitchen & Bar, Graham's Kitchen, and Utrechtsedwarstafel.
Are there opportunities to exercise at Intercontinental Amstel Amsterdam?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Intercontinental Amstel Amsterdam have airport transportation?
Yes, Intercontinental Amstel Amsterdam offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Intercontinental Amstel Amsterdam located near the city center?
Yes, it is 0.9 miles away from the center of Amsterdam.
Are any cleaning services offered at Intercontinental Amstel Amsterdam?
Yes, dry cleaning and laundry service are offered to guests.
Does Intercontinental Amstel Amsterdam offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.