I want to take the time to include some detail in this review as this establishment really, really deserves it, so please do bear with me. My mum and I stayed in a canal facing twin room for five nights last week and we both agree that this has been one of the best hotel experiences ever! From the time of arrival until the moment we got in our taxi to leave, the service was impeccable - I’ve never experienced anything like the level of service at this hotel. The check in staff were so warm, engaging and helpful, the concierge so knowledgeable and thorough and the support staff so efficient that we were in awe the entire time. Taxis arrive within moments, items from housekeeping (such as some fresh milk, an adapter and some extra hangers) literally arrived within moments, and all while the hotel was packed to capacity. We only ate at the hotel once, in the lobby bar. While the prices were of course slightly elevated, the quality and service as well as the ambience were top notch. I want to spend a moment talking about our room. For the first time ever, I felt as if we were completely spoilt. Plusher interiors than even the pictures suggest, with not one, or two or even three but SIX gifts given for guests to take home with them. The room had not just a minibar, but a fully stocked bar with ice bucket, cut crystal glasses of various varieties, as well as a cocktail shaker and accessories. The coffee and tea station had Delftware cups and saucers, and even the kettle was a piece of art. The dresser had built in power points (perfect for blowdrying etc) and the bathroom was probably the most cleverly designed bathroom I’ve ever come across in a hotel, with absolutely top notch lighting and wonderfully hot water as well as excellent water pressure. The view of the canal was just perfect, and the bed was both very firm but very luxurious and plush too, with the best pillows I’ve ever slept on! Coming back each day didn’t feel like come home as my home isn’t nearly as nice as this. Honestly I could go on and on and on, but suffice to say, the whole experience was as close to flawless as I’m ever likely to experience, and the fact is that in today’s “profit at all costs” age, it was really the most amazing treat to enjoy a hotel that absolutely puts its guests at the centre, invests in top notch staff, and still values the art of anticipating needs. Thanks Pulitzer, if I’m ever in Amsterdam again, there is nowhere else I will be staying.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.