Very nice and spacious room (suite) with an excellent service from the staff. Had dinner at the Harbour Club restaurant. High quality food and perfect service as well. Breakfast in the morning served in the room was very good. To conclude a very positive experience, and I will recommend this hotel to everyone!
Smooth Check-In with Leonnie, got a nice canal view suite on the first floor. The renovated room r very nice, modern and well equipped. Due to the closed lobby club I got 2 drinks offered from the market. Breakfast was good quality, a-la-carte and brought to your room or set in the restaurant Harbour club for u.
Nice rooms with cozy furniture, excellent restaurant with good food - especially fish - and wine. Conveniently located, not so closed to the main Amsterdam museums. Breakfast excellent as well. I will stay again at this hotel.
Whilst I fully appreciate all efforts taken to guarantee the safety of staff and customers, this hotel has connivingly taken the extra step to use the pandemic as a blatant excuse for increasing margins at the detriment of customer experience. This was my third stay in this hotel and I was therefore quite surpirsed to learn that over a two night stay, house keeping would not service the room for 'my safety'. They would at best provide clean towels but not clean the room. However, the price would not reflect the reduction of service at which point I asked what was the point of staying in a 4 star hotel as their level of service was akin that of a hostel; I might have well gone directly to the hostel. When confronted with this message, the duty manager kindly said that they would clean the room if I asked for it, which I did, and would also provide clean towels. Fast forward, the room was not cleaned and no clean towels were provided throughout my stay. Moreover, the whole breakfast process is ridiculous; they ask you to reserve a breakfast slot to avoid overcrowding, yet nobody checks that you are showing up at your agreed time slot; therefore making this a totally pointless exercise. Once arriving into breakfast, all the buffet is now behind glass and served by a member of staff to ensure 'safety and hygiene'; whilst I appreciate the rationale for this, there was typically only one member of staff which led to long queues to get an orange juice. The nonsensical approach was made even more ridiculous by the fact that whilst you were unable to serve yourself orange juice for hygiene reasons, you were able to get your own coffee at the automated machine (where you grab your ceramic cup and place it in the machine). The cherry on the cake was getting the cutlery after being served the buffett food; in fact all the efforts in keeping hygiene were ridiculed by the fact that all customers dipped their hands in the same basket to get cutlery which in turn meant that most knifes and forks where been touched by whomever neeed this. I have no issue, and in fact, pleased to see that the hotel took steps for customer safety, however the lack of consistency, follow through, and ridiculous policies, combined with the lax customer service makes it very clear that this hotel is looking to recoup lost margins at the detriment of its loyal customer base. On the plus side, the concierge is an absolute legend, very helpful, funny, entertaining and eager to make my stay better - he even laughed at my terrible jokes, a true gentlemen and great hospitality operator. And the Harbour Club, the restaurant attached to the hotel, is a great place to chill and have food. The quality of food is excellent and the staff super professional and friendly, a great experience, nothing like the hotel (with the exception of the concierge legend who did a great job).…
Where does it state that you are not able to have housekeeping due to the COVID-19 situation; we had to ask for additional toiletpaper at the reception during which time the concierge was hugging the regular visitors of the restaurant. The room is small and the (squeaking) noise from the Marina makes for an early rise in the morning. I think it really is overrated and needs upgrading asap to compete with similar priced hotels.